Member To Member Support

Unfair practice by supplier

I ordered a bicycle cover for my campervan, and paid the premium to have it delivered earlier than normal. Almost a week later, and when I had left for a months holiday in Spain the items arrived. I told the supplier that I no longer wanted the items...

No email receipt from Evri and no paper receipt

I posted a sold item today at my local coop via Evri. I was told I would receive an email confirmation, but this hasn’t come through and they no longer issue the blue paper receipts

Damaged item - replacement

Item arrived damaged, I advised and asked for either refund or a new one . Seller agreed to send replacement. After a lot of delay and now lack of messages I have no communication from the seller and am left with a damaged item. I can’t seem to leave...

What can I do about receiving an item that I have not ordered.

I received an item today that I have not ordered. I have not paid for it. Who do I return it to?

My item as been removed ....taxidermy bird....how come there are still 100s of taxidermy items for p

Problems with EVRI...Items arriving broken, often beyond repair

Is it just me having issues with Evri...items arriving late or not at all, items arriving broken beyond repair, a 'don't give a monkey's' attitude from the delivery staff, (I pointed out a box had arrived crushed...all I got was a shrug of the should...

Pre-payment labels for postage total rip-off...

Ebay seem to think that all sellers have a printer, which I don't.Having just sold item where I offered free UK postage, I had no option to send an invoice to buyer. Ebay sent invoice using their pre-paid label system, which I can't print out anyway....

wrong type of account.

Hi. My account is classed as business but i am not a business. How do i change it?

Message contains personal or payment details error?

I am trying to respond to a potential buyers question with a single photo and a short text. However eBay keeps blocking my message suggesting it contains personal or payment details. It doesn't. Even if I send just a single letter"A," I get the same ...

Stolen item

I need to talk to a human. I received stolen item how do I talk to someone for help

Refunding dishonest buyers.

I recently sold a pair of Russell & Bromley sandals.They were in good used condition.The buyer has just sent me pictures of the sandals which shows one sandal completely destroyed. They said they had worn them out and the two layers of the sole had s...

Accidentally cancelled order

I'm selling an item, the buyer who won accidentally cancelled the order then collected and paid cash. How do I right this i.e. uncancel it?

Paying fees

I keep getting e mails telling me I owe £14.99 for a vehicle I listed that didn’t sell. Each time I try to go to pay it won’t accept my payment method or card. Now I’m being threatened for not paying. I keep searching how to contact e bay but to no a...

Why can Buyers post libellous comments and Ebay will not retract them

Sold a Hornby loco recently, checking my feedback today the buyer who joined ebay 3 weeks ago had left negative feedback, and claiming poor packaging caused it to be delivered broken In 25 years I have never had a negative feedback, been 100 percent ...

Simple Delivery

Right, It looks like everyone knows already but as simple delivery is now compulsory I'll be finding a new platform to sell from. I'll leave up what I have for now but as soon as it drops off I won't re-list, unless they change it back of course.I've...

Request to Appeal Selling Restriction

Dear eBay Team,My name is [Russell Edward], and I am the owner of the eBay store "[rushjets]" (Username: [rushjets]).I recently received a notice that my account has been restricted from selling, but I did not receive any detailed explanation via ema...

ebay has the worst customer services when something goes wrong

well e bay nis just about the wost customer service ive ever known, amazon here i come !! had a transaction go wrong to day twice and its cancelled even though i approved the payment, there is no way to talk to customer services and sort the problem,...

How far back does eBay keep purchase details records. I

I'm trying the find transaction details of a purchase from 20 years ago. It's a long shot I know. Any thoughts.

**bleep* useless

NO TELEPHONE NUMBER TO MANAGE PROBLEMS NOT FOUND ON YOUR TRASHY NO-TELEPHONE WEBSITE

A purchaser wants to cancel an order from me as they have changed their minds...

A purchaser has changed their minds with an item ..I haven't sent it yet and I'm fine with the cancellation..what do I do

I bought an item at sellers price. After I check out and purchased the item, I was informed by email

I bought an item at sellers price. After I check out and purchased the item, I was informed by email (despite saying FREE DELIVERY) I have to pay an extra £40.00 delivery charge in my item It did not state this at time of purchase. I wonder if scam ?...

POOR SERVICE!!!

What has happened to the once good service provided by ebay??Sellers are very slow is posting the item!! The tracking facility is not updated and gives no information what so ever!!Delivery is slow, i understand this if posting from China but 2 weeks...

Resolved! Simple Delivery not working

Simple Delivery allows you to opt for home collection by Royal Mail. I've now tried this twice with the same item but Royal Mail have failed to appear both times. I've spoken with my postie on both occasions and he's said he hasn't been alerted. I've...

Return request

I sold something, and the buyer making false accusations saying the item is poorly made and fake. I showed her the screencap of the retailer I bought from. It's a well-known one, and it's impossible to be fake. She kept saying prob I bought a fake it...

My grandson’s Lego set at Christmas was virtually empty

I haven’t posted before. I’ve only just found out that my 10 year old grandson didn’t want me to know that his supposedly genuine Lego set (£65 approx) was full of rubbish and not what I had paid for in any way, shape or form. I had ordered it early ...

Auto accept at a price I didn't input!

Has anyone else had this problem? An offer has been accepted on my behalf at a price that I certainly did not input. I look to discount to a maximum of 15% and the offer was auto accepted at a discount of nearly 50%! I spoke to eBay who would not acc...

Hi my item was not received but its saying it was delivered

My item was not delivered today but it said it was delivered so where is it

Resolved! How do I get in touch with someone about my payment?

I sold an item for £560+buyer protection. I paid the postage of £4.26, which should have left me with £555.74, I was only paid £549.86. Anybody have an idea where the £5.88 went or how I can contact eBay to find out? There was no listing fees. TIA

Resolved! Card for refund

Dear eBay support, I expect a refund to my account in the next few days. Due to damage to the card, I received a new one from my bank. I added the new card to my payment details and deleted the old one. I'm wondering if this will be a problem for the...

Payments…?

Hi All, First post here. I have been paid for an item sold on on the 20th June but buyer took ages to collect. It’s now been collected and funds were meant to be released as per e bays message/statement on the item on the 8th July. Funds still havnt ...

Change of postage

I posted a item that the buyer purchased who did tracked with Royal Mail, but decided to then pay myself for it to be sent tracked and signed for but can’t update tracking can anyone help please

Makita hand router

I recently bought a makita hand router and have just been told it is a fake, the advert said it was a makita, I have put it next to a colleagues original makita and there is a difference, it is fairly close but it is different, and on closer inspecti...

I mistakenly entered country code

I mistakenly entered my phone number as +1 777xxxxx71 instead of the correct number: +44 777xxxxx71I am based in the United Kingdom, and this number should match the contact number associated with my seller account: +44777xxxxx71How do i update this,...

Unable to contact customer service for assistance with a return

I am in Poland and need to return a defective item back to the United States. Order date:May 06, 2025, Order number:09-13047-80640. The seller is not helping me with a pre-paid return postage. I otherwise do not know how else to return the item. Cust...

Resolved! Consumer rights outside of 6 month window from purchase

Has anyone else found themselves at odds with a trader who doesn't want to give redress for goods that do not give reasonable durability after purchase. If so have you ever received any help from Ebay? As someone who qualified in Consumer Law, I am l...

Buyer had no collection code when collecting the item

Can someone help me please. The buyer came to pick up the item he had bought but had no QR code. He said his brother had bought it for him so he had the code. What do I do now as he hasn't sent the code to me and I cant see where to report him to eba...

Resolved! Proof of Purchase & receipt

Recently purched a Snooper item which was brand new & sealed but Snooper will not accept the receipt I get from the seller/Ebay. Is it possible to get an official receipt from Ebay.Thanks, Prilect. Order date:02 Jul, 2025Order total:£128.94Order numb...

customer return my part broken after used 2 months time

Hello this customer bought from me turbocharger and atfer 1 and half time send me turbo back broken by his air bos runn some small stones and hit and damage front of my turbo that was bad fitting by cosutomer. customer can not proof his invoices that...

Resolved! Does anyone know how to tackle the issue of damage item by delivery company?

This is going to be a second time I sold an item here on eBay and the buyer sent a picture to show that the item arrived broken and missing parts. I packed and sealed item in the right way but the buyer sent me a picture of how damaged it was upon re...

Product number 124822744091

I have been send an email regarding for a product recall. How do I get refund for this item as it’s a recall and I can’t use it?

Can’t generate shipping label

Any solutions to generating a shipping label. All I get is something went wrong please try again and I have 2 days to ship my item.

Blue exclamation mark when sending messages.

Hi, Sometimes when I try to send a message I get a blue exclamation mark and the message is not sent, I don't get an error message with it and I am not sending any personal details in the message. Does anyone know what the blue exclamation mark means...

Order late

Help with order

Charity suspension

I work for a small hospice charity and we list items to raise funds. A few weeks ago we had an email asking for ID and other documents from all of our trustees (we have a board of trustees being a charity) The email had many mistakes, spelling errors...

Contact eBay regarding item not received using GSP

Does anyone know how to contact eBay about a item not received case opened for a sale using the Global Shipping Program?

Resolved! You guys are my last hope - Seller non-responsive after purchase

I bought an item on 27th June, my money left my account, but the item was never dispatched. I messaged the Seller, to no response. I then went through eBays AI assistant (possibly the worst thing ever). As the item hadn't been dispatched, it recommen...

FRAUD FRAUD Trust pilot reddit and eBay allow this person to still get away with it

Someone won my camera lens. I checked the profile of the winner. good score but zero comments. Buyer decided to hide the comments on all positive score. Alarm bell one. Googled the address and found countless reddit posts, trust pilot full of beware ...

Seller accepted an offer, eBay did not take payment, someone else bought it the next day

I made an offer on a buy it now item on July 6th. The seller accepted. Paypal payment wasn't taken immediately. I went to pay the next day but it said the item was no longer available. Following up with the seller he said it had been paid and sent. I...

Seller broke his word and asale agreement unfairly

I purchased an item from a seller. I won it in an auction fir a good price. The seller did not send it. He said he was away and arranged for his partner to send it but she didn't. I waited and the seller said he would sort it when he got back. Days l...

Unable to respond to offer

I have received an email to say that I have received an offer on one of the items I am selling. When I click on Respond to offer it says that I have not received any offers??? Anyone else had this problem??? I’m probably going to lose this sale now b...

Why does eBay dump pointless words avoiding the actual question

And why when they are doing this and I ask them to stop or pause do they set the phone down, do wonder the people are suffering

Resolved! Buyer says not received, but tracking says delivered…. help please

what do I do, as they have disputed it? I read the help, but it is not clear.The tracking says no answer, then shows as delivered with a photo of the parcel next to their car!Do I have to refund then argue with royal mail that not left in safe place ...

Customer Support, not contactable. Terms and Conditions are stupid

Why is eBay uncontactable? What happened to Customer Support? The T's and C's are unreasonably long, pages of rubbish. Ebay employs lazy buggers who just add on more and more silly T's & C's and don't remove the older outdated ones. This explains why...

Pitbull headshaver from Perkypoll

I purchased an headshaver in January and it has stopped working when I try to get in contact the item page does not exist and the sellars other items page is different name

identity verification

hi i am Maaz khan new to ebey. my account was suspended and i called ebey they reinstated by saying this to do identity verfication. but there is no massege or mail from ebey and no sign to show on seller dashbord for identity verification. how can i...

Fake Dyson Hairdryer

Hi All, I bought a Dyson Hairdryer on here until this account 2 years ago. I recently sent it to Dyson for repair and its fake! As such, they have destroyed it. I have an official letter from them and i feel this should be refunded via ebay as its no...

Item Delivered, but not updated on eBay

I posted an item to the buyer, but I had to add a little extra to the postage cost, so the tracking label eBay provided wasn’t used, I used Royal Mail tracking instead. The buyer has received the item, and left 100% positive feedback for me, but the ...

Resolved! Changing customer address after sale

Hi , I need advice. I'm new to selling on eBay. A customer bought an item on my auction and paid for it. Asked me to send it to a different address. I agreed but later realized the pre paid postage has the customers address on it and if I changed it ...

After ofer pay automatically whit Paypal

HiI made an offer and automatically after it was accepted the payment was made via paypal. I wasn't paying attention to this detail and I asked the seller how he wanted me to pay him and he said cash. I paid cash upon collection. Now I have contacted...

Resolved! BUYING

HOW TO ADD A SELLER TO SAVED SELLER LIST

How to sell high value item?

Been member for 20yrs, I want to sell a tractor for £6000, but find it seem to haveva selling limit of just over £5000 ... does that mean I can't sell the tractor on Ebay??

Any thoughts on how Ebay buyer protection guarantee exclusions enables bad actors for digital items

Ebay buyer protection guarantee has put exclusions for digital items . Meaning a bad actor seller can list a digital product for collection and sell comfortably on the platform as the process is that once an order is placed, buyer gets a collection c...

Sewing machine reel for cottonn snapped

My reel for holding cotton has snapped any ideas what i can do please

Age Verification

How do I verify my age if I don’t posses a crefit card? I have a debit card but ebay wont accept this.

eBay telling customers their order delivered when its only collected

Who at eBay cares when they are the cause of the issue?We use fully tracked with photo evidence on all our shipping. Every order placed before 3pm is shipped same day. All tracking data is uploaded as soon as the postage is applied.eBay are now sendi...

Change postage to collection

My buyer has paid for postage and on getting the prepaid label I saw they lived close to me. How to i change the purchase from postage (and refund their money) to collection (getting the code etc)

Shipping fees

I have an item that is longer than Evri length limit. The maximum I can charge customer via Simple Delivery is £8.00 The only way I can ship the item is via Parcelforce which is £10.00 so I’m losing £2.00 on top of that I have packaging materials and...

get intouch with a live person as i suspect a scam

How do i get intouch with a live person to report a possible scam

Resolved! Cancellation Conundrum

Hi, I've seen similar threads on eBay in the UK and US forums but they're either variations of my situation or are pre-the new system so I wanted to check for advice. I sold an item and the buyer paid straight away due to the "immediate payment" sett...

Returning

EBay sent me a qr code to send item back via post office I can not physically carry item to post office as it’s a generator what options have I got thanks

False stock holding and tracking numbers

Not that Ebay will care but how are Chinese sellers allowed to advertise a UK address when there is NO stock in the UK? All tracking numbers are international and quoting 2 to 3 days delivery. No comms and dont really care? I am not talking small che...

Warranty

Purchased a “refurbished” laptop in September last year - ad for the item clearly states 1 year warranty and now seller is saying basically get stuffed as the laptop has failed! How do I go about getting them to honour that clearly stated warranty wh...

Previous older purchases

Hii am using eBay from my iPhone 15 and unable to access older purchases. I have tried suggestions from Google.i cannot get to a point where I can access older than 60 days by altering search dates.any help would be much appreciated ThanksNeil

Manually add tracking to sent items

Hello everyone I've successfully sold two items on eBay, and despatched items after buyers' paid. However, I didn't want to use the "Simple delivery" process as the EVRI pickup point isn't local to me. I have tracking numbers but can't manually add t...

Resolved! Free listing not being used

Hi everyone, Just wondering why my free listings aren’t being used? I have 298 listings left, but they’re not being used for some reason. Any reason why this is? Thank you,Jamie.

Refund request

Hello everyone,I bought a portable air conditioner de'longi pinguino from an eBay seller andpaid for it £320.88 plus transport with ups £37.86(the seller requested me to pay for delivery) in total £358.74.Unfortunately I received my air conditioner t...

Stolen item being sold on eBay

Need help with a stolen item that is being sold on eBay as eBay have been useless and no help/support from them, yes the item has been reported to the police. Does eBay have an investigation team based in the uk an NOT California!

Seller unresponsive

Has anyone else had trouble with getting a reply ? I have tried email telephone and messaging but with no response. I have even tried another box from the same business but still no answer

I sold a dress and arranged with Royal Mail Tracked 48 service to collect the item on Monday.

I don't need to use the eBay Simple Delivery Service, as I've already taken care of the postage for Order No 02-13294-38385, (arranging and paying for the postage with Royal Mail Track48 service earlier today).However, the automatic 'assistant' just ...

Jole for Verification

I'm 63, had my ebay account for 25 years. I don't have a credit card because I don't like them. Ebay is a right joke on this verification, as I wanted to buy some multi tool blades. They can see how long I've had my account and still I have to prove ...

COIN PURCHASE.

Purchased a coin June 28th.My fault for not checking feedback of seller first but most common complaint was coins were bogus.I requested a refund.Refund declined because item has been posted to me. DATE OF POSTING PROVIDED BY THE SELLER 1900-01-01.No...

Resolved! ebey verification method

hi hope you are doing great.ebey suspended my brand new account and when i call ebey they reinstated my account by telling this to do your verification.how can i do my verification please providing me some guidence.

Open Cases

Hi all. Although I have been selling a while i wonder if I have missed something. So I had until the 2nd of July to post, which i did with a three day delivery window. I get the usual " where are my shoes i needed them tomorrow last minute madam scre...

Please let me mark my item as shipped as eBay won’t let me I think it got confused with my postage m

I won’t to mark my item as shipped but eBay won’t let I posted on time the usual way at the post office but It was asking for QR code or printed label but was not available luckily I got the buyers address and messaged her to say it has been shipped....

Delivered item

Hi an item I sold has been delivered and I have photographic proof but on the eBay tracking it still hasn’t updated so I still haven’t received my payout does anyone know if this normally happens? Or do I need to speak with customer services many tha...

Resolved! Quiry about Refunding Status

The seller cancelled the order and the inform page show that the order is refunded 2 hrs ago but I checked my bank APP and there's nothing. Is it a normal delay or something wnt wrong? Tks.

seller hasnt given refund

hi, I have requested a refund for an item and sent it back. The seller has received it. Its past the date I should have got the refund but Ebay doesnt seem to be able to allow me to request further help.

Ongoing Failure of eBay Support – Ignored and Mishandled for Over a Month

I am writing to file a formal complaint regarding not just one incident — but an ongoing pattern of incompetence, delays, and disrespect from eBay customer support.I am a seller with over 8 years of history on this platform. For the past month and a ...

Royal Mail

Goods have been received by buyer but still showing as undelivered by Royal Mail. Who do I contact in order to get this corrected so I can be paid?

Searching sold item Order number/ID on ebay - have they changed it?

Hi guys, I'm selling stuff on ebay and i'm keeping track of everything but have they changed something recently on the orders page? I used to be able to search for Order number/ID but unable find this function now. Thanks

eBay STILL Not Paid Out For An Sold Item

Sold an item for £127 to a buyer in Germany. Buyer paid and i duly sent it. GSP doesn't cover Germany apparently. The item is held up in customs there, and now well over a week later I've still not received the money. This is my money, not eBays to s...

Racist abuse from a seller?

How do you report racist abuse to eBay?

I AM SICK SICK SICK SICK OF IT - I AM GOING TO QUIT - SICK OF ADVERTS ALL OVER THE PLACE

I AM SICK OF EBAY they are thicker than pig muck, HOW MANY TIMES have I seen the stupid advert to try to make you download the ebay app, that appears when you look at a listing, I DO NOT WANT IT, do you think after seeing it 1000000 times I will all ...

eBay not refunding for Undelivered Item

Hi, i ordered some pixel buds from a private seller on ebay. They were 'delivered' but the photo sent by courier (Evri) ended up being a related delivery for my upstairs neighbour. My parcel was not in the picture. Ebay have shockingly told me out ri...

Refund

My item was not delivered I want a refund.

Resolved! Item arrived damaged

Normally I would start a claim myself but the new simple postage scheme set up by eBay prevents me. How do I claim?

A dog for sale on ebay!

I've tried every way to speak to a human today. When I did yesterday, they assured me the post would be removed! Its still live today and has been for 2 weeks. They'll removed a handbag they think fake!!!! BUT not a dog! How does it get addressed

Resolved! Language Changes When Using "Ask Question" Option

Hi folks, When clicking on "contact seller" on an item I have bought, I'm typically shown a "customers are asking" window that loads via my browser, and here's the problem...It loads in another language. Chinese in my case as I used to live in China....

Sent item via a 3rd party courier....

I sold an item yesterday, the seller paid but asked me if I could change the postage and ship it overnight rather than what was set by Ebay. As I was out I headed straight to a UK Post office and paid for overnight shipping. Once done I tried to upda...

Global shipping item not received

Can anyone help? I sold an item which was going to Italy and it went eBay global shipping.the buyer has messaged me that the item is stuck in Italian postal system as has an incorrect address on it. I only had Felixstowe hub address. how do I sort th...

Private Sellers and Simple Delivery

As a private seller I can't believe or fathom how this works for parcels outside 'normal' dimensions for the only 2 options I have - RM and Evri. Poor show IMO, a change I'm not happy with this as I can foresee issues that are likely to be detrimenta...

Disgraceful ebay customer service person on the phone

Just had foreign ebay customer services laugh and take the *bleep* out of me, that I had just asked if I could have my payment for something just purchased from a lovely gentlemen but he wanted to wait 3 weeks till pick up. Ebay now do not allow you ...

Reserve price

I put an item up for auction but forgot to put a reserve price on it. I have had one bid and can no longer access reserve price on item. I have not found any of the articles helpful. I

My order created a label that i dont need as i already posted via Royal mail, now wrong tracking is

Hi went to get buyers address details, but somehow managed to add a label that I don't need. My buyer wanted the item quickly so I posted special delivery with Royal Mail. But label created tracking, but different number, I have added the second trac...

How long can a sale be held unpaid?

I have made a sale by auction and I have been in contact with the buyer and agreed that they can pay 2 weeks after the auction ended. Will the sale be cancelled automatically for non payment at a set point or do I have to initiate it? If it is cancel...

I've got an offer accepted but when I checkout, the item is gone.

As per the title

Account restriction and suspend

Hi guyshope all are goodactually my ebay account is 3 years old recently from last month i convert it to buyer and used it1 month it works fine but one day I received a mail that your account is temporarily suspended contact help and support then i c...

Sales down

Why have my items not sold or gathered more interest, is it that everyone is going elsewhere I’ve dropped prices and now taken things off sale till later. I had a following including USA have they disappeared because of costs?

Resolved! payout

I have just realized my pay out has gone to a bank account that has been closed, will my money be put back into my ebay account ?

Why has the app now not allowing me to make revisions?

I have tried this before , got nowhere , so I am hoping with more detail somebody might be able to help ? For many moons now I have been selling vinyl LPs on eBay. In the past I have often drafted listings in the app and then saved them , then I woul...

Evri possible double tracking number

I may have made the mistake (Although, I dont think i did) of putting the same shipping label on 2 parcels. Of course the parcels were for different people. My question is would Evri know the same tracking number has been used on 2 different parcel o...

The item is in violation of REACH and CLP Regulation.

Today eBay removed my offer because "Your listing didn't follow our Product safety policy. Recalled and other unsafe products aren't allowed on eBay.What activity didn't follow the policyThe item is in violation of REACH and CLP Regulation. "My produ...

The camera I paid for and never got and now all will be paying back PayPal over two years for someth

I am getting fed out would be in pushed for one side of eBay to another to get some answers which I don't get I have paid nearly 600 pound for an invisible parcel and still getting no answers this person who had this item up for sale was just a pictu...

Collecting code

Hi, I have received the email saying that your item was delivered , but I don't see any collecting code/ QR code

Evri trespassing on my property.

How do I stop the countries Worst delivery company Evri.I have written to them informing them of my cancelling any right of access and I will physically remove any Evri member of Staff with reasonable force in line with common law if they do. Sellers...

Trying to contact EBay agent from my PC unable to contact anybody human only AI

Desperately trying to talk to someone human I have been going around and around in circles the AI is severely market and I need to talk to a human agent and I just can't seem to get in contact with them is there a special menu that they've hidden in ...

Ebay parts compatiblity

I bought a set of brake discs and pads. The compatibility checker said they were correct for my vehicle. Now, the seller sent me the what he listed, but the listing is wrong... I needed a 305mm disc, which I was supplied and the matching brake pads, ...

Customer Support

Unable to bid,as I was removed from my account on "confirm bid".... anyone know why.I've had no financial or other issues with eBay.

Account access

Hi. I’ve been locked out of my account for nearly a year due to eBay resetting my password without asking. Problem is, I don’t have access to the phone number I’m asked to recover or send a new password back, and it seems like the number starts with ...

ebay telling lies

I listed an item using the words "Dorman Barlite Rotating Beacon".Ebay sent me an email stating I used the words "Emergency Police Siren rotating lights".I am at a total loss to understand how ebay can lie to me using words I did NOT use.The only com...

Paying money to the seller

I bought a bodysuit , but it wasn’t delivered at the time. Later, my money was refunded—but now the package has arrived. I want to pay the seller, but they are not responding to any of my messages. What should I do? Please advise.

Unable to return an item for a refund due to seller moving

I've received a faulty item and I've agreed with Ebay customer service that the item should be returned and I will be paid a full refund on proof of delivery. However, the seller told me they are moving abroad and implies that there will be nobody th...

Resolved! Additional email address

Hi there,Is it possible to add a second email to the account so that someone else, as well as me, gets a email notification when a product is sold please? if so, how do i do this please?Thank you

photos of my listing used to sell item on Vinyed

HiAnyone ever had their listing copied and placed on Vinted without their knowledge? My listing is sitting on Vinted and I dont even have a Vinted account. Any pointers pleas

Sent 2 x items to one buyer in one box. I can't register with eBay that the second item dispatched

I sent 2 x items to one buyer in one perfectly sized box using the so-called 'SIMPLE' system (not). Now eBay thinks I haven't sent the second item. I can't register with eBay showing the second item has in fact been dispatched (as I could in the past...

Please help

I’ve won a bid and payed for it, I’ve PM the seller and he’s not responding and it’s not even been dispatched. Money has already left my account

Change delivery method after sale

I have sold an item which, for practical reasons, I delivered to them after they made the purchase. Because the app has the item as being delivered, I am unable to change the delivery method to collection, and the buyer is unable indicate that the it...

car not as described in advert

bought a vehicle and paid for delivery ,car not as described 1; said it was triptronic gearbox it wasnt!mot expiry wrong its september not october.bodywork no faults almost showroom =big dent in rear quater panel rusty rear wheel arches (not shown on...

Ai perceived incorrect policy issues with full description

Hi why are there so many issue only in the last 6 weeks with: offers not being sent to interested buyers, policy issues about doing sales outside of eBay when all I’ve written is descriptions of the product to help customers and all of this is with l...

Resolved! Why is eBay on the side of the counterfeiters

I'm trying to understand why eBay is so strongly on the side of the counterfeits. The community forum seems to hightlight that eBay does certainly turn a blind eye to counterfeiting, but also seems to protect them and even seems to take their side. W...

Item damaged with eBay simple delivery to buyer but no compensation from eBay offered

Hello everyone, I need help with this weird situation. I sold a camera recently which was shipped in near perfect condition. When the buyer received it, there was a horizontal line going across its screen which is a sign of damage. The buyer started ...

Simple Delivery Refund On Item Not As Described But Not Returned

Hi everyone, I've had weeks of conflicting information from eBay and been told to do things other advisors have said to no do etc etc, so I'm going to ask on here! I purchased a record from a seller and it arrived scratched. I told the seller it wasn...

account restricted whilst accessing from abroad

account restricted whilst accessing from abroadi accessed my selling account whilst on holiday in vietnam.....now it has been restricted... customer services cannot call me as my phone number does not work here...is there another way to contact them ...

There is a postal charges error

I have just sold a cd the buyer picked a small parcel rate that should not have been on my listing the rate is £3-35 I sold the cd for £4-45The postal rate should have been padded letter at £1-55 I have cancelled the sale as I get nowhere with automa...

Speaking To Customer Services

I recently paid over £835 for a “new” drone, luckily it had “buyer protection” which I had to pay for! It says that with this I can speak to someone 24/7. Having received a message from the seller saying they had cancelled the order as their “new” dr...

Access / Communication.

I don’t know about you but I am sick to death, fed up, annoyed, even angry at the demise of a simple telephone call to sort problems out.if I get another box to fill or press I think I’ll leave eBay. Other organisations are all going down the same ro...

Sorry Live support is currently unavailable

It is been two days and it still says everytime sorry live support is unavailable. What can I do to speak with Ebay?

Report an agent

Hi I’d like to report an unhelpful agent who was confused, rude and dismissive about the situation then started accusing me of not sending the item and said the label was non refundable yet an online agent gave me the link to refund the label which I...

Customer service/complaints contact

Hi guys...I'm really struggling to get hold of eBay and non of there options appeal to what it is I'm trying to trouble shoot....I listed an item for £150 but eBay sent a buyer an 13% offer with out my consent and the item sold for £130 so I lost £20...

New account restricted upon creating a listing

I created a new account and tried creating a listing, then i received this: ---------------------------------------- We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your se...

Item purchased that does not show in "purchase history".

Has any one on here experienced what I just have, I purchased an item, paid with PayPal, on my payPal account the money went to Ebay Commerce UK LTD (which in accordance with PayPal is Ebay).The item was paid for and (a) never arrived and (b) is not ...

rosin press

tried to list a rosin flower press, it says cant post due to the URLO. can anyone help

Resolved! Item reviews

I'd like to add my review for an item I purchased . How do I do it?

Phone number for Ebay

Does anyone have a phone number for the Customer service? I was chatting to one of their advisors and they stopped the chat for no reason. I’m now not able to access their chat as it appears blocked?

Ebay swindle buyers with fake counterfeit goods and no refund policy

Ebay is effectively for profit at any cost, i am closing my account after 20 years as ebay basically theives are selling fake software login. Bought Hayes Pro login 12 months, found to be non functioning with Launch fix as hacked. Asked for refund re...

No response to appeal

I returned an item from the uk to Canada. I posted it on the 12th May. Delivery has only just been attempted a day before I could have claimed compensation on it being lost (25/6). The seller got the case closed on the 3rd June due to not receiving t...

Resolved! Item received

Ibought an item. It arrived. I am very happy with itBUT ebay keeps telling the seller that it hasn’t arrived.neither the seller or myself can get past the awful automated assistant to tell ebay that the item has arrived, so ebay keeps telling her tha...

Contacting eBay - going mad!

I’ve just received an email message from ebay (ebay@ebay.com) to say that my account has been debited by £300. The only recent transaction was for £208. There seems to be no clarification as to what this was for. I cannot find out how to clarify what...

Toilet Rolls

Hello can i ask i have been sent an item according to the label from eBay with my name and address.When ive checked i never ordered the item also no payment has left my account.What do i do

Resolved! New ebay account; bank account “check” still not compleyed after 2 months…

Hello, I started my ebay account around mid april. Ebay deposited £0.01 into the account, but after 2 months they still have not withdrawn it. So the full bank account check is not complete. In the meantime i’ve sold a number of items and cannot with...

Messages

My most recent messages from potential buyers are missing/have disappeared? Please can you help? Thankyou

SIMPLE DELIVERY - CHANGES TO LISTINGS

All my recently rescheduled relistings (all originally nset up as Custom Postage) appear to have been changed without notifying me, to Simple Delivery., and in some cases Click and Collect has also been added as an option Something I haver never ever...

Item not received

Checked out as guest, never received confirmation email, ?did I put correct email? but money been taken from credit card. 2 days past delivery date, have sent message on my account to seller but no response. How do i get money back from ebay. I have ...

Policy Violation ???

Ebay cancelled an item because of 'policy violation' - Reference ID2-195217262219but I cannot see any way to check exactly what the 'violation' was or fix it and/or relist it!WHAT DO I DO? NO HELP HERE AT ALL!!!!

Item not received, seller not messaging me back

I bought an item on 22nd of May so I’m know I’m past the 30 days mark however I’ve been trying everything to get this item refunded and nothing is working. I’ve contacted the seller to see if they have posted my item to which they haven’t responded. ...

POLICY VIOLATION

Had a listing removed by ebay for policy violation. Title of item was Dorman Barlite Rotating Beacon. According to ebay I used the words Emergency Police Siren rotating lights. Anybody explain how my original title was changed to the version ebay cla...

How to require delivery proof with eBay's new system?

How on Earth do you add a Signature requirement with the new mandatory system? eBay clearly state that they cover only for loss prior to delivery. I have had several claims from customers that items were not received DESPITE carriers saying they had ...

How to contact ebay customer?

Cant find the way to contact customer . Take me to a lot of places

logging in on new device

I am trying to log in on my laptop as I have broken my phone, I am entering my email and password but it is then sending me a txt messege with a verification code which I cannot access as broken phone? wat can I do?

Price changing

I’m selling something at the moment. Wanted to change it so I can receive offers. and it’s telling me I need to change the date and time of the item. I can see what I wanna press. you go in and there’s nothing to change ?

E BIKE. Ive bought a ebike and i want to return it. I can not see a option for my reasons. I have pa

I have parkinsons and i bought a ebike to try to help with my mobility but my condition is worsening and i struggle to get it downstairs from my flat. There is no options for my reason and i cant get a number to call them. I can return this item upto...

No refund

My seller still hasn’t refunded or responded to my damaged order since April

Deleted order confirmation email

Hi. I deleted my order confirmation email from my deleted email folder, and now need it for evidence of purchase.how do I obtain another one ?

Resolved! Seller reported me to the police for refusing to provide a scan of my ID

Yesterday i posted about a seller asking me to provide them with scans of my ID in order for the item to be shipped.I wrote here asking for advice, and i was told to not share those scans as user verification happens through ebay and not the seller i...

Damaged bag in transit as a seller

I sold my bag on eBay and the buyer chose evri as the shipper. I sent the bag the very next day properly packed but about 5 days later I was told that bag is damaged in transit. I did register a claim through there chat bot but since then I have rece...

Did not receive the items

I didn’t receive items that I was ordered and I have asked the seller to make a refund but he hasn’t responded I have already contacted with the Royalmail and they told me the items were returned to the seller

Search filters broken

What's going on with the filters when searching? For example, I've been trying to search for a laptop, but the behaviour of filters has become bizarre and often useless. I start by selecting a category - windows laptops. A list appears but it default...

Opening a dispute? I have received an item that is damaged but the seller is refusing to help

Hi. I have received a large card sign that is damaged and creased and I have contacted the seller as it came loose in a box with no internal packaging. They are not going to do anything about it and are saying that it was packaged correctly and it is...

Selling a car seat

I’d like to sell a used but like new car seat. My listing is getting declined because used car seats are not permitted to be sold. Fair enough, but why am I seeing an abundance of the same - used seats already listed in that case?

Verification

Received email asking to update the verification.I uploaded passport photo verification progress message comes up with green ticbut I keep getting emails asking for the same information.any ideas ? james

U r l o won’t let me list item This item is not permitted under the {URLO}. Please do not relist.

This item is not permitted under the {URLO}. Please do not relist. Why is this coming up and won’t let me list item

Resolved! Cancellation of Order Number 01-13249-24002

I ordered two batteries from the same company a Powerline 334 and a Powerline 335 when I had paid for them the listing came back as one 334 from tayna batteries and one from parts savers another 334 which should have been a 335 I immediately messaged...

Nike air max 1 ’87 SP Size 10 UK White

Unable to list this is the description ?

Sold fake and flammable items

Morning I purchased this order in February 2025. As I have just recovered from two major operations. I was so looking forward to braiding my hair just to feel and look a little better within my self and appearance. Well on the 18/06/2025 I managed to...

Human contact???

Is there anyway of speaking to someone at eBay. Or is that a massive no? How do I let someone collect goods when eBay has my funds on hold?

My messages

My eBay account was fine yesterday but today I cannot buy an item and I cannot open my messages. I am in the process of ordering a bespoke item and have a message with the price but cannot open it or contact the seller. The screens for my eBay don’t ...

Finding sellers number

Hi there How do i find a sellers details , purchased an expensive item that requires collection but the seller isn"t responding to my messages.. I need to send a courier for the item.. How do i get the sellers name and address, you used to be able to...

Changing category

I have just listed a dusk.com sofa throw and it’s gone under Home & Garden, Household Accessories. I would prefer to have it under Home, Furniture and DIY, Home Decor, Throws. How can I move it please?Many thanks.

Phone number for ebay . Does anyone know?

Does anyone know the phone number for help. It's driving me mad

Virgin media had my router removed from sale.

I had a new sealed virgin wireless router for sale. Virgin media had it removed using the electronics policy relating to transmitting or receiving covert surveillance signals. Either they are abusing the policy to stop people selling their routers, o...

Recieved an email saying not to send item

Received email from eBay setting. Do not send parcel checked. Item number seems correct. But bayer seems different name, i'm not sure if legit

Variations

How do I add variations to my items? I want to add A4 and A3 options

Hi ive just purchased something which is collection only can i send a courier to collect for me

Hi I've just phased something that is collection only ,and have a qr code for seller ,can I send a courier to collect?

CONFUSION

I am in a loop.I have used EBay maybe 15 years,I am 91 I just cant get to grips with it at all now,Its got me on hold so I cant pay .I am all for computing BUTTTTTTTTTTTCan I actually talk to someone that drinks coffeeits called a HUMAN On a phone wo...

Had a bad review needs removing

I asked ebay to remove a negative review, person bought an item they weren't happy either so offered a refund but they were happy to keep item but still gave a bad review.

Telephone number needed

I am about to remove all my items for sale as I don't feel comfortable with eBay anymore

Disgusting

What the *bleep* is going on! eBay has no human contact and everything is automated which doesn't work! If I don't get a response I am closing my eBay account after 20 odd years

Custom delivery

Has this option been turned off?

Faulty item

Hi,i purchased a part for a vehicle which on fitting was found to be faulty. Have contacted the seller to explain and was told that they had re-issued the part and to wait patiently for it to arrive. This was 4 weeks ago, they are not responding to m...

tel number for customer service please

customer service tel number please

My listing was removed and labelled pornigraphic

eBay recently removed one of my listings, their reason was because they classed it as pornographic. The item was a coffee table book entitled Porn: From Andy Warhol to X-tube and as the title suggest was a history of pornography through the ages. I a...

I sold a car, after a buyer sent in a lower offer, he said he would collect but he never came

Sold a car after accepting an offer for it, the buyer contacted me shortley after asked for the nearest train station so I arranged to meet him but he bever shon up can I re list my car for free as he has cost me a sale?

eBay not updating personal information

I've used the mobile ebay site via Google, then via Chrome then tried classic site on laptop, in an effort to update my phone number in my personal details section, each time over several attempts over the past week, "something went wrong, try again ...

Revlon Colorstay Creme Eye Shadow With Applicator Brush *

I am finding it impossible to undo the plastic lid of this product. Is there a special knack to it?

Bought a 3d resin model

Item arrived in February and several pieces were missing, informed seller, who said didn't know how that happened and if he could not find the pieces he would reprint, since then I have contacted the seller politely asking where my pieces are. The se...

Resolved! CUTOMER SUPPORT

sold a cd player,its over 23 years old,my discription says has a few marks but fully works please ask questions befor buying as i do not accept retuns or partial funds,buyer claims it arrived dammaged in stransit and started a return so i asked three...

Received Wrong Item, Seller Issues, and Now Missing Return Label - Need Advice

Hi everyone,I'm facing a very frustrating situation with an eBay return and hoping someone here might have advice or has experienced something similar.Here's a quick summary of what's happened:Item Purchased: On June 17, 2025, I bought an "Apple iPho...

eBay NOT honouring faster release of funds after tracked delivery & feedback left (private sellers)

eBay announced that w.e.f 28 April private sellers funds would be released automatically when delivery tracked and positive feedback left, instead of the usual 2 day wait. This is not happening. Three times I have had to ring Customer Services and ha...

Resolved! Winning a cancelled auction?

I was in this auction for 5 days. It came down to the last hour, which was supposed to finish at 8 PM, and no one was topping my bid, but at 7:38 PM, the bid finished with it saying "you won the auction", which I found strange. Only to find out that ...