I sold a dress and arranged with Royal Mail Tracked 48 service to collect the item on Monday.

[tullycoombes]

I don't need to use the eBay Simple Delivery Service, as I've already taken care of the postage for Order No 02-13294-38385, (arranging and paying for the postage with Royal Mail Track48 service earlier today).

However, the automatic 'assistant' just keeps repeating the eBay Simple Delivery Service, and is ignoring my need to cancel any pre-paid label with eBay Simple Delivery.

I have paid and already informed the buyer of the tracking no: TQ937842216GB.

Can anyone tell me how I speak to a person at customer care to stop  them repeating my postage arrangements please?

[*vyolla*]

Sounds like your buyer has paid for the label if it's a Simple Delivery one.

If you don't use the Simple Delivery label provided, you or your buyer will be refunded, depending on who paid for postage.

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery  form (link below) for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
• https://www.ebay.co.uk/claims/simple-delivery/refund/seller