Recieved an email saying not to send item

[neilos69]

Received email from eBay setting. Do not send parcel checked. Item number seems correct. But bayer seems different name, i'm not sure if legit

[tressygirl]

Contact eBay Customer Services ask if they did send this message as the buyer's ID is different.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I do recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.

@neilos69