Postage error

I listed an item but made an error with the weight taking the weight over the 2kg limit. The buyer has paid for the item though. How can I change this to get the right shipping label?

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Postage error

jckl1957
Experienced Mentor

Is it Simple Delivery?

Ebay state that it should still be accepted, even if it overweight, as long as it is still within the maximum weight and size allowed.

 

https://www.ebay.co.uk/sellercentre/postage/simple-delivery#protections

 

Can I adjust the size and weight details of my item?

Yes. If we're unable to determine the size and weight of your item accurately, you'll be asked to pick the correct parcel size when you list it. This ensures you receive a suitable postage label when your item sells. You won’t be able to edit the size and weight of the item after it has been sold, but the courier will accept your package provided it remains within the maximum weight and dimensions of the service. 

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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