hi i need to change tracking info as the postage lable ebay provided wouldnt cover postage,

if i go into lables it says i cannot cancel it,my funds are on hold until it shows as delivered ,help

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hi i need to change tracking info as the postage lable ebay provided wouldnt cover postage,

Did you use another label?  Then, if using a PC / laptop and Chrome doesn't allow you to manually edit to the new tracking number you'll need the assistance of Customer Services to do this for you.

 

Currently there is an issue  with contacting CS  with this  usual contact link below,   try it but if it is still greyed out,  then I have found a workaround described below.

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

On your homepage, go top left click on Help & Contact.

 

Then enter your issue,  I just entered '  Payout issue'.

 

Click on several boxes asking further questions and you will come to a left sidebar ... Contact Us >>  Chat with Automated Assistant.  I got through in seconds.

 

I'm using a laptop and Chrome.

 .

The above may help for the time being.

 

@sinbad123sinbad 

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