Cannot get postage label

[slavedriver658]

Sold an item and cannot get a postage label customer has sent me an address but how do I get the prepaid postage label I don’t want to send it then they say they haven’t received it it also means I have to pay for postage label which is more that what I 

[**peaseblossom** · Accepted solution]

If you have simple delivery on the listing you won't be able to cancel the original label.   You could contact ebay to ask if they can see what the problem is with the label.   Or cancel the transaction (via the dropdown menu arrow for the item on your orders list - a refund will be issued in the process) and relist to start again.

If you want to contact ebay you can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

If you decide to relist you can disable simple delivery during the listing process if you prefer.   Select Custom Postage under the Delivery Details heading.