Member To Member Support

PayPal code

Hi,I need to find the code for my seller to be paid. Thank youWayne

On Saturday, October 4, 2025, I sold an item, and the customer requested delivery via Evri (I always have problems with this courier). I shipped the package the next day, as usual, and it was on its way on Monday, October 6, 2025. Two days ago, the b...

Dodgy buyer?

Hi everyone. I've sold a watch today for a few hundred pounds. When I've gone to start the dispatch, it says to send it to V B and then an address. I've emailed the buyer to query the name and he's told me to send it to Mr. V B. He has a feedback sco...

Resolved! Delivery

I have sold an item, delivery included, however the fee eBay suggested has fallen way short of the actual price to ship so I am going to deliver the item myself.How do I do this without leaving myself open to "item never received" issues?

Sold item lost in transit

Hello, recently i have sold an iphone 15 pro max using the new ebay simple delivery. This has supposedly gone missing/lost in transit. Upon looking into the terms, i should have been paid compensation, however ebay banned me from selling midway throu...

Listing missing information

Hi All. I'm trying to list an item but it won't publish the listing saying information is missing in the item description. However all the information is populated in the item description section. Any idea howto resolve this?

Door plaque

I have not received my door plaque that i have ordered it is the metal minnie mouse door plaque.

Account stated as limite

Hi I’m new to EBay and ready to sell my first item, however it seems my account is currently limited and I don’t know how to resolve this. Thank you

Tracking details not updated.

Tracking details are not being updated on my sold items. I'm using Simple Delivery 48 hour tracked and showing hasn't been received at parcel shop, no view of it in transit or delivered. But if you use the tracking number on the post office app, the ...

EBay Simple Postage

Hi I have sadly experienced two successive occasions as a seller when booking a Royal Mail collection for my parcels with eBay, when they were not collected, and when RM never received the collection request. I would not recommend using the collectio...

Compensation for sellers

If an item has been lost in transit (evri) and the buyer is refunded, do I get compensation as the seller for my item?

Templates in description

Many moons ago when I first started selling on eBay there was a lot of kerfuffle about the templates lots of sellers were using within the main body - the description - and that ebay were going to disallow use of those. So I've never gone down that a...

Request for Access to Promoted Offsite Advertising

Hi,I am currently an Above Standard seller with active listings and I am very interested in using Promoted Offsite to expand my reach.Please let me know how I can gain access to this advertising option or be considered for eligibility.Best regards,Na...

Scammed by the buyer

My son sold his phone on ebay, sent it to the buyer, the buyer claims the box was empty and claimed a refund, the package in his photo was not the way the package was when sent, now the package has been sent back, empty. My son now has no phone retur...

Buy it Now

Hi. Even though I definitely select Buy it Now when doing a listing, the option does not appear when it goes live. I have tried numerous times and had to cancel the listing each time. Very frustrating, I have a lot to sell! TIA.

Tax Information

Getting the red give Tax information message what eventually happens if you do not reply, i am selling my collection of football programmes collected over 30 years ago, not buying and selling, but am under the £1700 total though it is way over 30 ite...

Buyer not happy

My buyer says the tablet I sent him is 32GB not 64GB as in my listing, I have pointed out it has an expanding memory by using a storage card but he's not happy and wants a refund, My interpretation is that as it is expandable to 64GB that is what he ...

Selling / request for Nat Ins No.

Re the 30 Item / £1760 limit and notification to HMRC.Do these limits apply if I am only selling personal items such as a vast collection of items collected over several years ? As these are personal items can I assume that as per HMRC guidance, ther...

Getting money back for pre paid labels

Hi does anyone know how to get money back from pre payday labels if I send the items myself?

Seller disputing delivery of item

Hi, I've gotten refund for an item that didn't arrive. The seller is continuously sending messeges saying I have recieved and im scamming him he's simply not letting it go. It was an old Camera lens that i cancelled moments after purchase because he ...

tracking

hi hi ive sold something on ebay and the buyer has received it is and the tracking hasnt updated/working is there a way i can let ebay know its delivered so i can get money released ? i dont have any other tracking number to put in to show its delive...

I suspect I am being harrased by a buyers friends after I reported the buyer

Just over a week ago I reported a buyer after they purchased a cooker and arranged collection, but didn't turn up, depsite me contacting them through the evening and the next day, obviously a cooker isn't a small thing to move about, I had to get it ...

Complaint against a buyer.

I sold a Catalytic Converter, I took 5 perfect photographs and specifically said that I took it off a Toyota Rav4 . The buyer complained to eBay saying that it was not a genuine Toyota Catalytic Converter whereas Toyota have confirmed that it was a G...

Joke garentee

I recently brought a tablet and paid for a money back guarantee when I put it on charge I left it over night the following morning it was still no charged and would not work so I asked for my money back I got an email from eBay saying not to send it ...

Technical Help Required

Hi Guys, I have a shop with billboard etc, and a space to insert a logo. I have a logo sitting in the downloads on my PC, how do I move that to the space I have for it on my site front page and get it to stay there. I have tried copy n paste but afte...

Prolonged item pickup after payment.

Hi there. I am buying an item 21 days ahead of drop off from the seller where the item is marked as collection only. After a quick search ebay states that the buyer is protected for 30 days after delivery of an item. Can you confirm that it would be ...

Postal courier indicated late delivery Posted after dispatch time

Hello Has any one had an issue with removing late delivery rate because of Postal courier indicated late delivery Posted after dispatch time.This is my concern with the late delivery rate. It is very contradicting, I can understand getting a late del...

Year to date total

Hello, I sold few items and couple of items were lost in delivery on the way to buyers, eBay refunded to the buyers and eBay said I don't have to reimburse eBay anything because it's covered by buyer protection policy. But why my year to date total a...

Scam emails or scam eBay ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

Postage/Shipping fees for buying combined items

I recently purchased 5 items from the same seller, 3 one week, 2 the following week when I would be away on holiday but still able to pay if I won. Which I did.I queried the seller about combined postage costs and they responded that under eBay's sim...

DHL eComm

My DHL parcel was not collected from my home address, can I take it to a local DHL collection point?

Resolved! Select a courier because this is a heavy item without changing all current listings to this courier

I have a heavy item that I am unable to get to the post office. If I try and select the Royal Mail because they have the collection option, there is a message that ALL items listed now will only have the Royal Mail. How can I select a courier for thi...

Not receive my item

I haven't received my item and yet it says its been delivered,The seller is ignoring me and I've tried to report this issue but eBay won't let me...Any suggestions??

Ebay holding money

Sold and Item. The buyer lives a mile from where I work so drove there and dropped it off. the buyer was delighted with the quick delivery. The buyer confirmed in the "EBAY" message system that the item was received and that they are happy. Ebay won'...

Active Listings

My Active Listings were arranged by soonest end date/time and that worked perfectly, but since yesterday they have been changed (not by me) to alphabetical. I can find no way of restoring the end date arrangement. Please advise.

Resolved! Buyer - orders mixed up and delivered to wrong person

HiAfter some advice please. Two orders were mixed up, possibly by postman putting on wrong labels. One buyer wants a return and refund. I have contacted the other buyer several times but with no response.....I need them to return the wrong item. Wher...

Item not received Tracking information not available on Royal Mail website.

Item posted on 29th September 2025 by Royal Mail second class. Tracking has not updated on eBay and tracking number is not working aon royal mail’s website. Buyer contacted to say where is my item on 10th October. Post Label was bought through eBay. ...

Hi I didn’t hear anything for my report

I didn’t receive any response for my request

Resolved! Delivered but not showing as delivered

I have an unusual problem, I made an error with simple delivery, and dropped it at a drop off point rather than waiting on the courier to collect. I also managed to put the wrong item in the box!. Once I discovered this I sent the correct item direct...

Changing order total

Hi there,The order total changes when I try to checkout.In this case it increases for for some reason and there is no way to contact ebay as the chatbox is greyed out !Any ideas

Faulty item.

Hi, I bought a padlock in May of this year and it has now stopped working correctly. I contacted the seller, but they have said as it’s been over 90 days now, it’s not their responsibility. Does anyone know if this is correct please? It didn’t cost t...

EBAY APP User Name Became Random Letters

It happens couple days ago when I open the Ebay app on my cellphone, my user name became to random letters and when I click it, it says this user was not found, it's fine on PC, also I can not access personal information on cellphone.

Credit card

How do you talk to an agent?

Personalized registration number scam.

I'll keep this short, recently sold a private plate (Retention Certificate), against all advice I sent the certificate in order to get paid. The buyer is now backing out and wants a refund. In my view the scam is they now have the certificate number,...

How to have sales every day

How to have sales every day,l am a private seller with over 800 listings,list almost every day, still can't sell every day. Will l have more sales if l register as a business seller?

False claim by buyer

A buyer lied that I sent the wrong item knowing fully well that is not the case yet I was not protected by eBay rather they issued a refund. I am not just a season customer I sell heavily so why will I do that when I have a business to protect yet th...

postage label size

Under the new easy postage system when you print your postage label .Do you have to select label size at printing or will it always be smaller than the box or packet size .Thanks

Appeal

I submitted a refund request toward the seller who promised to send the shipping company and take the items back on his responsibility. I have the right as per ebay policy to ask for refund for items which are not as described or damage and having us...

Delivery

I bought an item and the delivery company failed to collect from the seller, so the seller waited 24 hours, still no collection by DHL, so the seller paid to have the item delivered by EVRI.i have received the item, but the seller cannot receive paym...

Resolved! i changed my account to a business account

I was playing around with Ebays settings and wanted to see what the account looked like as a business account as I have considered doing some business on Ebay. So I changed my account to it not realising there was no option to change it back. I've ha...

our account is currently limited. Go to Messages to find out what you need to do next.{

our account is currently limited. Go to Messages to find out what you need to do next

Warning to Sellers if Buyers use Simple Delivery and want to return items

I have been an eBay Seller and Buyer for 23 years. I am a private seller and over the course of the 23 years I have sold in excess of 1,000 items.I have never had a request for an item to be returned until last week. The item did not meet the buyer's...

Resolved! Unfair Negative Feedback with false allegations

Anyone else feeling let down by Ebay's lack of help with abusive buyers? I've had my account for 21 years, have always gone out of my way to keep my 100% feedback rating yet today a buyer messaged me demanding that i either refund them or they leave ...

Resolved! Seller wants refund on item he has damaged .

Sold a brand new Blink Video 2 Doorbell last week .Buyer left positive feedback item excellent as described ,well packaged and very happy with purchase would buy from seller again .Now today buyer wants a refund and has opened a return saying the ite...

mis delivered item

Item delivered to the wrong address. The sellers he can't help. The item does not appear in my purchases. I have no way of giving feedback. The item number is: 226880490134

Return item different from what was sold

I recently sold a tyre pressure gauge. The buyer reported it as damaged it wasn't but requested a refund. I asked it to be returned and they did but the gauge returned isn't the gauge I sold. I think he has kept mine and returned a similar faulty one...

Asked for return/refund seller closed their account

What do I do when I asked to return a mis sold item but sellers shuts their account up?

December 2025 Last Posting Dates - Correction of eBay Announcement

Heads-up: eBay's Christmas 2025 posting dates have incorrect calendar datesI noticed that eBay’s listed last posting dates for Royal Mail and Evri are off by one day — the days of the week appear correct according to my research, but the dates themse...

Why is active listing not showing on ebay.com

Our Active listing not showing on ebay.com , why ?

No shipping option for International buyer

I am based in the UK and sold a large item to someone in Germany (approx 20Kg) I have enlisted ebay's global shipping programme and Germany is a country listed on it, but the buyer advises me he cannot select a delivery option and therefore cannot pa...

Resolved! Jeans mislabelled

Just bought a pair of jeans. Advertised as 36 inch waist and labelled as such. However, they are much bigger than this and when you physically measure them they are at least 38 inches plus they are also stretch denim so probably would fit 40 inch wai...

Vinted auto complete your email receipt when using EVRI, why not eBay?

Hi All, just an observation and if enough users say it's needed eBay might want to copy Vinted. When I take my wife's EVRI parcels to my local EVRI drop off shop. Her email is automatically completed for the drop off receipt...but when I drop my eBay...

getting pending funds

Ebay not updating postage delivery so not getting funds both royal mail special delivery because the postage ebay were costing did not cover the items

Custom/Stupid Delivery

After all the rantings and railings of the past few months I thought Ebay and I had reached the point where I need not find an alternative outlet. All my items qualify for Custom Delivery so in the last few weeks the selling process has been quite sm...

paying for an item using my account

I have funds in my ebay account and want to use them to pay for an item. At the checkout the option is greyed out and showing unavailable

Ebay refusing to answer

Hi, I've just sold an item, have confirmation of delivery and have received positive feedback from the buyer. Ebay still refuses to pay funds and the system shows awaiting delivery, is anyone else having this probelm, is it an ebay scam?

Policy violation listed item removal

I haveca policy violation on one of my listed items , I resisted item now sold , no facility to delete original listing with violation, sickness looking at it

Broken item upon delivery

My purchase had arrived broken and after contacting the seller they advised me to get my money back through buyers protection.Is this correct and if it is how do I do this on eBay.I'm going round in circles trying to fathom this out???

ebay have with held postage payments

Daylight robbers ebay are , they have not forwarded the postage on 2 fishing rods I have sold ? they have sent payment for both rods , but I am way out of pocket mot receiving postage , and I cannot contact them ?

BOUGHT 4 small items

I bought 4 small items.... paid for them with debit card I went back to item search thinking that there would be a ... sold ... label on the 4 I had bought, but no there were still there for sale.... all of them were seccond hand ... not new items

Resolved! Returning item with damage not declared in listing - seller wants me to return without tracking.

I bought a thin, woollen vintage patch, around £12, that one would have sewn onto a jacket or blanket.I didn't see stitch marks on it, so thought it was unused., but old.However, when it arrived, I was dismayed to see thick old white glue and other r...

Buyer trying to extort money from seller

I'm really annoyed I sold an item and posted it off with Simple Delivery via Evri. As happens sometimes, tracking was hanging as "courier has parcel" for a few days and eventually the buyer sent a message telling me what the tracking says and asking ...

Resolved! Selling a caravan of high value, safest way to get paid?

Hello,I am selling a caravan of high value. What is the safest way to get paid please? Can you explain to me like im 12 so I dont mess this up.Thank you.

EBay altering the way sellers can choose how their post items to buyers

Hi I used to be able to sent items to buyers by delivery to be signed for. Can’t do that now.its buyers who can choose. If an item is valuable I want it signed for so I can prove buyer has received it. Please rethink and give buyers the choice on how...

Bought item which arrived but then so did something else...

Hello all I bought a set of golf clubs from ebay and the seller sent me a DHL tracking number. Two days later the clubs arrived by Parcelforce and not DHL, strange but maybe a mix up somewhere. However, DHL have continued to send updates for the orig...

Resolved! Simple Delivery

I have refunded my buyer for a damaged item delivered by Evri, how do i recoup my losses?

Never reply or help eBay or buyer

I have ordered 2 things from eBay but I forgot to change my address I tried to cancel within minutes and send my new address to seller same time also keep asking for help to eBay but nothing happened. I made mistakes to order on eBay

Scam or not ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

Unable to mark an item as dispatched

I’m trying to manually mark an order as dispatched, but the eBay system just replies 'the selected orders are not eligible for this action'. It’s a low value order, sent Royal Mail (with a postage stamp) & no tracking, so I cannot add any valid track...

Missing 'Overview' tab

Hi, I have been given access to seller hub with all permissions, but I don't have the Overview tab. Does anyone know how to fix this?

copywrite issue

Can someone please help me! Im selling car decals and on ebay there are HUNDREDS of decals for sale saying 'ford' but when i try selling my own design saying the same thing...my listing is being removed by AI and my account restricted for 10days! How...

item return

i asked for a return label. i was sent one that would not work at the post office, after a few weeks they sernt me another code. i went to the post office but it did not work they told me it was for EVRI delivery. i took it to the EVRI shop and they ...

Seller declined cancellation and subsequently posted the item

I'm a regular eBay buyer (hundreds of purchases in recent years) but we all occasionally make a mistake.Yesterday, I ordered an item and then immediately realised that what I had ordered wasn't the right specification. Within a couple of minutes I ra...

Auctions being removed due to policy violation(personal information)

I am getting a little fed up here. I saw plenty of sold new, unused sim cards with good numbers (checked sold items to gauge the demand / price apetite) and put up one on sale. Lo and behold it was taken down. So I checked all the regulations again, ...

Resolved! Im upset

Hi please bear with me im a bit upset orderd some items took ages thing missing from both boxes so tried chat for some help but it says if hard of hearing or visully impaired you have to use a specal email soni askd why no one wouid anser so I kept t...

Is this feedback manipulation/bribery. Against T&C?

I recently purchased an item from Ebay and once the item had been delivered I left my feedback, the feedback was marked positive, although I did list problems with the item "which i think was fair enough" however the seller was not happy and they sta...

Evri lying about Attempting delivery

Over the last 24hrs I've had numerous reports from customers of Evri tracker updating to say delivery has been attempted when this in in fact not true. My guess is that they are having trouble coping with the volume created by the latest amazon sale ...

Seller does not reply to messages about a failed item within warranty period

I bought an EV charging cable in July 2025 and it has failed. It was sold with a five year warranty but is now out of the 30 day return period. I have tried to contact the seller twice but there is no response. eBay's automated response is unhelpful ...

Partial refund

I bought a 'guitar effect floor pedal' and received it. The item has 2 problems:1) One knob-top of the item is broken, the knob still works but the top is shattered. This was not mentioned in the advert. The seller claims the damage happened in posta...

Unfortunately, this seller won't send this item to United Kingdom - help needed!

Hi, I'm trying to buy from a seller in the UK (Surrey). I'm based in Essex. But I can't get to check out as I get the message that they wont send to the UK. The listing clearly states that they do, and they have included postage cost. The listing is:...

Pos

Hi dont know if anyone can help with my query! I took my parcel to the posty this morning, only to be told the postage that had been paid was not enough , i said i will pay the extra but she said i couldnt because it was a prepaid label !!!not sure w...

RETURN POSTAGE

Hi, i received the wrong golf club from the seller, who did try and send me a return label which i didnt receive. I sent the club back and requested the £13.60 it cost me to return. The seller said EBAY would not allow them to refund me and told me t...

Resolved! No Tracking Provided for Return ID: 5299874646

Hello,I have a refund deadline of October 7th for this return (Return ID: 5299874646).However, the buyer has not provided any return tracking number in this case. Without a tracking number, there is no proof of shipment, and I have not received the i...

Resolved! motors

just after a bit of advice.i dont sell cars, but decided to sell my own after many years.how much do ebay charge? .the cars only worth about £ 1000 ,maybe not even that.and can you put your phone number in with your ad.i would like people to be able ...

Creating a business account

How do I open a shop on eBay

Offers to buyers

Hi, I’d like to send an offer to a potential buyer but when I go on the item it says it’s not eligible because I’ve already sent an offer to another buyer. I want to send a new offer to a new buyer, is this possible?

Variations

Anyone else having issues with listing variations since yesterday?

Item sold

Hi all... am I missing something? I sold an item for £17 but only getting £13. ? Just not sure why it's short. The buyer paid the fees .. someone explain please

Seller sold me a fake perfume

I purchased a gissah perfume from the seller , but before I purchased it ... i messaged the seller and asked him to confirm if its authentic and he said yes , so I purchased it. When the order arrived today , I noticed the smell is off and the atomiz...

Fraudulent activity

How do I report fraudulent activity to ebay

Yodel lost the courier

Yodel lost the courier and has refunded the buyer, but as the seller, who should I contact to claim the lost items?

Sold item sent to wrong buyer

I posted an item I sold to the wrong Ebay buyer. How can I contact Ebay to resolve the situation as the wrong buyer has not replied to my messages

Resolved! Seller said courier dropped off to geocode so Ebay closed my missing item complaint

I shop a lot on ebay (£1-2k per month) I bought several items from a seller all but one of which arrived As soon as the courier notification message said delivered to 'office desk' I tried to lodge an issue with ebay as our Unit doesnt have an office...

Problems with the delivery company

Hello all, I'm having problems with the delivery company DHL who were meant to collect my parcel at my home address to post on to the buyer. They have let me down two times in a row now with the delivery driver going to the wrong address both times. ...

Acount restricted

Your seller account is restrictedResolve open issues by Feb 18, 2025 to avoid further account restrictions.

Royal tracked 48 parcel due to be delivered on 4th oct but not showing delivery or update

Buyer has opened a case of item not received. Checked tracking on website and it says it has been stuck in Jubilee MC since the 3rd but expect to be delivered on 4th with time slot. No delivery or scan has been made. Tried to check delivery options a...

Verify your business information

I am reaching out because I have been experiencing ongoing difficulties verifying my business information for my eBay shop. The system keeps showing the following message:“The legal entity type (e.g. LLC, Corp, Inc.) on your company document does not...

Adding card issue

Hi can someone help please I can’t defend to edit, delete or add any bank cards after several attempts. It seem it’s an error from eBay’s side as I can do other things. Thanks

Has anyone else had problems receiving items won where the seller is using ebay delivery?

Hi, has anyone else had any problems receiving items purchased where the seller has used ebay delivery? Only I've now received two refunds for two auctions won where royal mail tracking just says we are waiting to receive the package and contacting t...

Postage

I am trying to complete my listing and have put that buyer pays but when i look at the preview it shows as free postage. I am using the ebay simple delivery method with delivery either by royal mail or evri please help !!!!!

Resolved! Buyer not collecting -

I sold an item on the 9th September for collection. Had to message the buyer repeatedly requesting their collection plan. Zero reply for 3 days. I kept chasing, they suddenly made the payment (low value £4 item). I repeated questions about their plan...

Evri delivery

I posted item using Evri. They said they couldn't deliver because of no road access and returned to me but Ebay has the item delivered to buyer. Will I have to pay to post the item to the buyer using different delivery service outside of Ebay as they...

Lost Items How to claim through Royal Mail?

I have been purchasing postage via Ebay rather than my click and drop account but when items go missing how do you submit a claim? More and more stuff seems to be going missing? Tracking is very slow to update if it does, yet everything now is suppos...

Held payment

Hi all, I shipped an item yesterday 8/10/25 and it got delivered today 9/10/25. The problem I’m having is I didn’t use the prepaid label eBay gave as part of the simple delivery system as I’ve always sorted the shipping out myself via Royal Mail or o...

Is it really Simple delivery?

I’ve had issues with eBay changing my postage over to simple delivery from the startI used Evri courier collection for items over 60 cm in the past, and Royal Mail for standard parcels up to 60cmsince simple delivery there has not been the size optio...

Resolved! Receiving an item that was not as described.

I won 2 items from a seller in 2 separate auctions at a low price which were sent combined post.The seller obviously disapproved of price paid and sent a similar item not sealed in damaged second hand substandard and not original packaging all of whi...

Transfer from Listing to Shop Category

I have a shop with one category, I will add more but how do I transfer from my listings to category. I want to transfer 8 of my listings to a Conifer category. Tried different ways and ebay assistant is no good.

Can't add / update existing combinations in multi variation listings

From around 5pm on 1st October, I've been unable to add and update existing combinations in my multivariation listings. When selecting the Add Combination option, I should be presented with a list of variations that I have already added and saved - i...

Refund

I have requested a refund. It stated I would reciebe the return label by today. Which I haven't. Can you help

Won auction but seller took money, cancelled then refunded

I won an auction but the seller took money, cancelled and then refunded the money and then re-listed for double the price. Are they allowed to do this?

The system wont let me paid for eBay item number:267422304250

I bid for an item and won. when I try to paid for this item, I received this message "Unfortunately, this seller won't send this item to Lincolnshire, United Kingdom. You can: - Update your delivery address and try again.Now the seller listing says P...

Buying

Im being asked to verify my age with a credit card but I don't own one what can I do to correct this it's a miter saw

i got sent an empty bottle

i thought i'd purchased some perfume, the item came but it was an empty bottle. i requested a refund seller closed the case, why wont ebay let me appeal. not other communication

Item isn't on my purchase list

I ordered a part for my motorcycle and it's disappeared, it's not in my purchases, on PayPal it says unknown seller. The money has gone but no way to contact the seller and I need the part for my MOT

Post Office has rejected parcel as it is slightly oversize but they've taken payment

My local Post Office printed a delivery label and then measured the parcel and rejected it because it was slightly to large. They've taken payment but offered no service. Can I ask the buyer to send funds to cover a new postage label?

Buyer wants to return an item

The buyer wants to return an item 5 days after receiving it, it was sold with numerous clear pictures at a low price they have now put photos of the table on the return saying it is not the same table it clearly is. When I go to challenge the return ...

A buyer paid postage for an item. Yet I've been charged £3.50

Buyer paid 0.87p for an item but I've been charged £3.50 for label. How can this happen?

Item Specifics for Car parts

why doesnt ebay prepopulate and suggest item specifics for the parts and accessories category from the title like it does for other categories ? It seems strange that other categories simply enter a title and ebay suggest all the the item specific fo...

Change active listing to buy it now

Auction listing start £45. Potential buyer asked if I’d take £35. I said £40. This agreed . Tried to change listing to ‘buy it now’ but wouldn’t do it. Ended item and tried relist at £40 ‘buy it now’. Wouldn’t do it - reason = stated that autorelist ...

Bidding confirmation added VAT

Hi I put a bid in but when my bid was listed it notified me that 20% VAT would be added to my bid and whereas no notification on the original referred that this was subject to VAT !

Problems with shipping to U.S.A. Advice

I finally was able to speak directly by phone with eBay. They say the problem is on your end in that you have two possible shipping service options listed for the plane. They say you need to do away with the International Courier option (whatever tha...

I don't use your simple postage, I post out myself, But you keep taking the money from me?

Over 18’s verification required FTW 👈

I want to buy a Dewalt power tool that has a blade so eBay asks to verify my age! *bleep* is going on I’ve been a member for 22 years and certainly didn’t start buying and selling when I was born!my full details of payment methods are stored, which b...

Simple Delivery is unavailable for this item

hi guys. i have problem with simple delivery. its doesnt show on the domestic postage price simple delivery is unavaliable for this item. i want to list vegetable chopper but doesnt show me price. i have private account.

Tracking issues on ebay to royal mail

Hi, Is anyone else having problems with the tracking page. On ebay it's not showing as posted. On royal mail it's showing as delivered?

return item already posted

i bought a switch it didn't fit, so i sent it back. Then asked for a Return to be opened so the item being returned is already in the post

Automated message

I was a couple of days late posting an item, posted it today and sent the buyer a message to apologise and tell them the item was posted. I got a message from ebay which read "Your buyer has reached out about their order. Since you used Simple Delive...

Threats and offensive language appeal

A seller didn't like my negative feedback. I feel it was very much warranted. I don't often or easily leave negative feedback. There was no threats. No offensive language. No racial slurrs etc. They just didn't like it and thus reported me to eBay. I...

Returned item

I sent out the wrong items to two buyers. They both received the others order. Both were happy to get the correct figures sent out to them. One went through Ebay, the other returned theirs via Royal Mail.I can easily send the figures to the buyer who...

Payment received

Hi I would like to know where my payments can go on witch bank accounts please thank you

Sale Cancellation

Hi - I ordered an item and then within 3 hours cancelled the order. The status of the order did not show any shipment and 5 days on is still not showing that shipping is in progress. My cancellation request was declined after 3 days. I messaged the s...

Item Origin

Does anyone know if you can update "item origin" on all your listings at once?

Order cancelled by eBay

EBay have an issue with a buyer so cancelled their order from me. The item was already sent first class Royal Mail and I can’t stop the delivery. What is the next step as I can’t seem to get past the bot on messages

Authenticators

Hi there, I’ve already had something go missing once it arrived at the authenticators and never leave and I fear it’s happening again. How do you contact someone to chase it up at the authenticators ?regards

Purchaser paid cash, I cannot mark as paid

I gave the option to post or collect an item, the buyer collected and paid cash, but I cannot mark the item as paid and collected.It says the buyer chose postage, but they did not. Any ideas how I resolve this? ThanksDave.

Restricted Account

My account has been randomly “seller restricted”. I asked eBay why this has happened and I was told they are not allowed to tell me. I’ve been selling on eBay for over a year and a half. I posted 2 items via locker at the same time, this was over a w...

Simple delivery courier options

So to post off an item over 60 cm it has to be sent via Evri ( I used to get courier collection for these items ) now I have to select Evri as preferred courier and block Royal Mail ( otherwise buyers can select Royal Mail postage) however when the i...

Iam buying

Hi Iam buying in eBay still now seller I can’t sending my parcel and he can’t given reply

Age restricted item -

Hi does anyone know how to send an age restricted item with this simple delivery system - thanks

Are all Ebay decisions made with AI

I recently requested negative feedback removal (the first one I have had). The buyer left negative feedback because he says that he ordered a different item. (an item which I have never offered for sale!)I sent the item that was on the order, there i...

Another eBay postage rip-off over Royal Mail 24 & 48 compensation being halved

Has everyone noticed that Royal Mail 24 and 48 has halved their compensation from £150 to £75?It doesn't apply to Royal Mail direct, just when you get a purchase through eBay.They must have introduced in the last day or so, no doubt to get a higher f...

Someone else's parcel

I'm wondering if someone can help please? I went to my pick up point to get my parcel earlier & was handed a parcel that was poorly wrapped with the item showing. There are two labels on the package, one to the original person & one to me. Evri deliv...

Unsure of what to do

Had an email from eBay saying an item I bought doesn’t follow uk safety policy and the item has been removed from market, I bought my son one last month and eBay have sent this email saying it’s u safe, I contacted the seller and they say eBay have m...

eBay cancelled my sale due to buyer issue, how do I get postage refund

eBay canceIled a sale on my listing because of an issue with the buyer's account. I managed to stop the parcel from going, but how do I get a refund for the postage label that was created?got the following message from eBay:We wanted to let you know ...

Postage Change by eBay on sold item

I sold a sewing pattern a couple of days ago. I've sold similar ones earlier this year so I choose buyer to pay postage of £1.55 via Royal Mail as before. The item cost is only £2.50. When I went to print the label, I will be charged £3.50 postage bu...

Waiting for refund

Hi, I bought a pair of Oska trousers from a seller in Bulgaria several weeks ago. They didn’t fit so I sent them back on 27th August. I didn’t hear anything from the seller, I contacted them with the tracking information and they said the parcel was ...

Account Restriction

Hi, My selling has been restricted on eBay, and I have had a MC011. Ebay has requested proof of purchase receipts for the last 15 clothing items I have listed on the platform....impossible ! I've been selling on eBay for the past 5 years, and have a ...

Returned item not acknowledged

Guys , i ordered a watch which was very nice but too small. I applied to return however the label was not one I could use in the uk. I have contacted seller and returned it to address on label at my own expense . I have messaged seller at every junct...

Quitting eBay selling: After 23 years selling on eBay I have called it a day.

I have been selling on ebay for just over 23 years, never made a ton of money but enjoyed shipping items to people worldwide, the main reason I have quit is because of the intrusive snooping of HMRC. I am not happy that eBay and other sites are compe...

Refunds

Hi, typically, how long does a refund take to reach bank accounts ?

Returning 2 items but only chose 1!

Hello - I can't take a call at work and can't get to live chat with Ebay. Basically bought 2 items, wrong size, went to returns and accidentally chose 1 item to return. Can I change this return to returning both items?

ebay account

hi. all the funds are missing from my ebay account? how can i check any transactions in the last seven days?

Postage unavailable still posted it will I get payed for my item?

On my checkout to print a label it came up postal service unavailable, so I hand written the address and posted the item out 48 hour tracked at my expense now it’s saying postal over due will I get payed for my item I have proof of the postage on a ...

Resolved! I click "Create an alisting" and a blank page opens, preventing me from entering product information

I can't add a new product - the page for entering information is empty. When I click the "add/create listing" button, it opens a white page and doesn't prompt me to enter any product information. Why did I have this problem, and this will be the firs...

Over seas profile, uk shipping address

Should I be concerned as the profile from the offer says Bulgaria but has a UK shipping address

Collection code being withheld

I sell heavy items collection only and arrange for the item to be shipped by van to their house at their cost. With this sale the buyer paid and I received the money from eBay. The van collected the item and it is "in transit". I sent the buyer a vid...

eBay case raised. they put on hold then extended the date

I raised a case about a not received item bought on the 12th September. The courier says contact the seller, the seller ignores. The item is being returned to seller as non delivery and the seller knows this. Asked eBay for intervention and they put ...

eBay is the biggest Western marketplace for fake/counterfeit goods and it is ignored.

I'm sick of trying to make a living on eBay with genuine items only to be massively undercut by the amount of fake items on here. So I no longer bother. Even dumping grounds like Temu, Shein, Alibaba and AliExpress can't use brand names anymore, but ...

Resolved! Item Bought

Before you log an item as not as described, do you have to receive it first?(or not as the case may be)I bought an item not as described found out and wanted refund straight after bought, but in messages the buyer wont refund which is strange. Is mor...

Shipping label is already outdated when newly generated

I am still within my allotted three day shipping time, but when I generated the label today it says at the top that I have a week in which I can send it, yet the label and the rest of the page says it needs to have been sent yesterday… what am I supp...

Evri postage

I dropped off 2 parcels at evri and only one had been delivered and the lost one never even says it been dropped off how to I stand with complaint

Seller advertis s 5 year warranty, but refuses to confirm this

Seller advertis s 5 year warranty, but refuses to confirm thisHas a clear 5 year warranty logo bit despite repeated enquiries the seller simply says after 30 days contact me and I'll sort it out, I specifically asked how the 5 year warranty works but...

seller account

Hello ebay community I am going to convert my ebay account into seller

Item arrives after a refund was received

Tracking always said the item was received but nothing else was added. 16 days later a refund email was received following an eBay case ID. after a further 11 days the item was delivered but the tracking code was no longer accepted by the courier. Si...

Payment

I cancelled an order (as buyer never contacted me) and then re-sold it later through e-bay, but I have been charged twice for the selling fee costs. Can (and how) do i get the 1st one cancelled? The automated chatbot is useless for advice. Cheers, St...

provide company documentatio

Hi I'm having issues with submitting my company documentation, It keeps being rejected and I'm being told to fix details. The company has one director and a secretary. However it only allows a director and stakeholder. Has anyone else had this issue?...

Shipping not combing

A buyer has won 33 items (comic books) when they try to pay they will be charged all the postage added together not 1 reduced cost, I have tried lots of things with no luck and I don't seem to be able to send an invoice with reduced shipping costs.

Missing order

Good evening. I ordered some kind of model kit and someone sand it for me old book. What I can do about this? I try to contact person but no response. Thank you

Shipping from USA to UK

Hi,there is an item I want from the USA but the seller does not ship to the UK. The seller has told me to contact Ebay Global Shipping but I can't see either how to do this or how it helps?

VAT

Has anyone else faced harassment from a buyer over VAT misunderstanding?I had a buyer accuse me of being “not a real business” because I’m not VAT registered (even though I’m under the legal £90k threshold).How did you deal with this kind of behaviou...

Sales Down Badly and nothing im doing is working!

Ive been on eBay for 5 years, and its decent with its tools and things, but no matter how much I list, how much PPC I put on for the last year my sales have not increased. Now im in a situation where ive got more than 1000 styles of shoes all with mo...

Sae of catapults and ammunition being used to kill wildlife, damage property and harm pets

Can I ask how we get ebay to ban the listing of catapults/slingshots and ball bearing ammunition as the BBC news had a feature this morning about wildlife being killed. There ae literally hundreds of catapults, Gypsy catapults, Hunting catapults and ...

Change language on all eBay communications

A couple of decades ago, when I opened my eBay account, I lived in the Netherlands.I don't live there since over 15 years ago, and I still receive all the email notifications from eBay (orders, dispatches, etc) in Dutch.I find no way in my settings t...

United Kingdom is not on the list of international countries to ship to from the USA?

Why cant I buy goods on eBay from the USA as a UK resident? UK is not on the drop list of international countries???This prevents purchase, blocks buy now & bidding This stops US sellers from being able to sell & ship to UKThere are no trade embargos...

BUY IT NOW button

the BUY IT NOW button is greyed out . Why

Can I refund/cancel a postage label before/after dispatch date?

Firstly, I am the first-time seller and understand how selling work. However, I have a few questions about dispatch and postage label. A buyer placed an order item including delivery cost and it should be dispatched within 2 days but I have to wait f...

Hi guys iv'e sent a parcel to wrong customer using ebay simple delivery what happens next

Sending an item that was sold as Local Collection

Hi everyone, brand new at selling on eBay, I just wanted to ask, I’ve sold an item that was originally for Local Collection but the buyer wanted courier delivery, the sale shows in my eBay balance so the buyer has paid but how do I now show that I’ve...

buyer is being prevented from being able to pay

I have sold an item to a buyer in New Zealand who could not initially pay for item because of some shipping restrictions. I have changed the postage details to include NZ, but he says he is still unable to pay. When I tried to send him an invoice, eb...

Website issues as of today

The issue previously reported by many customers - and subsequently fixed by eBay - has returned. So as of today, I am again no longer able to scroll through listing pictures, or expand the drop-down filter menu, or enlarge listing photos. Ebay: pleas...

ebay wont let me print the QR code so I can't send the parcel to the buyer

ebay wont let me print the QR code so I cant send the parcel to the buyer

Purchased item delivery miss sold

Hi all, the item I purchased specifically because of the delivery date. But after it has been ordered, there is now a note that the seller is on holiday for 3 weeks. The item I purchased I wanted asap as per the delivery timeline and will now be too ...

Is my Apple imac OS XEI Capitan 10.11.6 to old

I cannot Buy any item on Ebay /I cannot open a Review Offer .My Computer is an Apple imac OSXEI Capitan

ebay Balance

I have sold an item and it says the monet was transferred to my ebay balance on 3rd October but it hasn't, it is still in Pending. Why?

Brought item as guest but no item been sent out

Need request a refund but it’s not letting me

Difficulty completing a sale

I have sold an item to a buyer in the Channel Islands. EBay have told him when trying to pay that I do not post to there. C.I. is definitely not one of my excluded locations and have posted to there previously. Spoke to eBay who confirmed aok at my e...

Resolved! Account blocked .

This was due to a change of telephone number. On leaving feed back after speaking to an agent, I was sent a code number to enter which would unblock my account. Unfortunately, due to stress and fatigue after dealing with agent, I did not manage to en...