i got sent an empty bottle

[14bertie2013]

i thought i'd purchased some perfume, the item came but it was an empty bottle. i requested a refund seller closed the case, why wont ebay let me appeal. not other communication

[fargvs]

You have 30 days from delivery date to open an official  'Item not as described' case below --- follow the instructions carefully and escalate to eBay on day 4 for their assistance in obtaining a refund --- worth a try >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

Edit to add > The sale of empty bottles, cartons and used packaging has not been allowed on eBay for many years.