Buyer wants to return an item

[oliver-a1]

The buyer wants to return an item 5 days after receiving it, it was sold with numerous clear pictures at a low price they have now put photos of the table on the return saying it is not the same table it clearly is.  When I go to challenge the return it does  not give me the option for EBay to step in like it says is

It should any help would be appreciated.  They are clearly lying also we stated we do not accept returns.  Thanks 

[papso22]

If a buyer opens a return because they say the item is different or has something wrong with it, you have no choice but to accept it.

[oliver-a1]

Hi even when it's clearly the item advertised? 

[*guinevere*]

Ebay will almost always go with the buyer in these cases. Ebay doesn't see the item when you send it, and does not see it when it is received.

Just accept the return, refund, and relist it for a higher price to get your lost postage back.