Compensation for sellers

[kelza.xxx]

If an item has been lost in transit (evri) 🙄 and the buyer is refunded, do I get compensation as the seller for my item? 

[**peaseblossom**]

With Simple Delivery eBay refund the buyer for loss or damage in transit and you keep the payment.   So ask the buyer to open a "Not received” case.

[kelza.xxx]

Ahh ok the case has been completed so she should get a refund automatically
is that right 🤔

[**peaseblossom**]

Yes, if she opened a "not received" case ebay will have refunded her.   As long as you used Simple Delivery postage you keep the payment.

[kelza.xxx]

Thank you 😊