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Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Shipping a bike

Originally listed a bike as collection only then I was asked to ship it. Is it ok if I ship it via a courier outside of the eBay service as long as I use a tracking service ? Thanks

Selling

I have some vintage collectibles which are miniature golly dolls, are they allowed to be sold on e bay or is it deemed sensitive

Buyer damaged the item

I sold an item which was delivered to the buyer over a week ago, today he's claimed that the item was delivered damaged and the case it came in was also damaged. I know for a fact that it's not the case. Is there anything I can do ?

buyer problems

I sold an item which was for collection and the buyer asked me to store the item for a few weeks, eventually it was 5 weeks. The buyer arranged several dates for collection then cancelled them with a collection of excuses. The buyer has now sent me a...

eBay Javascript is impeding data entry

For a while now I have experienced several issues with eBay not being able to keep up with my typing speed.Apparently, eBay's JavaScript code is reading the content of a text field, processing it (slowly) and writing it back - On EVERY keystroke.Unfo...

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Sellers not allowing offers or bids

I seem to have several sellers now stating “ This seller is not accepting offers or bids from you” for no reason at all,the last because I said I couldn’t really afford it but Thankyou ..politely !why is this happening,especially with sellers I have ...

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EBAY goods descrition

What has EBAY done !!! - When I click on an item to look at details I open this horrible looking page similar to a "Fliter" page. Its absolutely horrible and I think I will look at other on-line auctions rather than EBAY.

New accont problem

Jeep getting network error saying not connected to Internet when I am and invalid token messages. I cannot access my listing's or list anything else. Tried app and browser and updating password. Any ideas

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Cofirmation of receipt

I have been contacted by the seller to say I need to confirm receipt of the item so that he can get paid. I can't find anyway in the order details where I can confirm receipt and there is nothing about this in the online help. Needless to say the cha...

Postage size not available (UK)

I am trying to list a motorcycle seat that is 90cm long and 3kg in weight. When I got to the postage options the largest option it gives me is Medium Parcel 61cm*46cm*46cm. I have tried adding the seat length into the Item Specifics but it makes no d...

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Simple delivery

A note to all small non business sellers, you've no control of the postage on your account, Ebay don't tell you how much postage has cost you, its also near impossible to calculate the fees your buyer is paying, IN SHORT, DONT BOTHER WITH EBAY , they...

Resolved! Postage label

Why am I getting charged for a small parcel at £3.35 when the buyer has paid for a large letter at £1.55. The item is only large letter size. That is what I chose. I don’t understand. Help please…

Fake Tiffany&Co

I bought a bracelet in November 2023 for my daughter's 21st birthday. Due to the nature of her job she couldn't wear it regularly as jewellery was a hygiene concern. Since leaving this job last month she has worn it everyday. The bracelet is clearly ...

Bought item but didnt pick up

I bought item , it was delivered to local shop, i was sick and missed deadline to pick it up so it went back and seller received it last week, and has no clue what to do.i contacted support but no answer. Chat online is just nonsense AI and no more a...

Preorder item

Preordered item 4/12/24 to date no item received after numerous attemps to contact seller, ebay saying cant help as out of 30 day,period. Sellers print sugests that there might be a wait yet no release date supplied as seller says manufacturers somet...

Issue with Postage

Can anyone tell me how to override Simple automated delivery labels? I have posted 4 items together, refunded postage to buyer and sent a parcel outside of Ebay. I have the tracking details but can’t find anywhere to fill in because of the Simple Aut...

Buyer dispute

I hope someone can help. I sold a ring that was not worn. The buyer received the item undamaged. They now have requested a refund because a stone fell out after they wore it. This is not my fault. I can't predict if a stone will fall out. The buyer h...

Posting sold items

I am unable to go out to post my sold items and need to arrange collection from home. The new automated system doesn’t seem to show this as an option anymore. Any ideas?

Can’t get any response from seller and can’t find a number to contact eBay ???

I bought some oat milk from a seller which is dated best before Aug 25 - have contacted seller - three times to ask what date the milk is dated until and no response at all - tried to get help from eBay and no-one seems to be Available- sent here ! q...

Offer accepted, buyer not responded.

I've had a listing on for around a year, I forgot it was still live.A buyer contacted me to ask for a best offer as they were going to be in my area and could collect. They offered a cash deal that was too low. I gave a price and said PayPal only. Th...

Combined shipping

Original order form listed items from same buyer so you could combine shipping. I just combined 2 magazines by using one ebay postage label. Now the 2nd item is not showing 'dispatched' and there's no way I can mark it dispatched. Will I get paid for...

Collection Issue

Good Morning, my buyer bought a collection only item and is being very difficult regarding arranging collection. I had previously given them days and evenings when I was available but they do not respond. Then out of the blue will say can I come now?...

UNHELPFULL EBAY

It would be nice if eBay actually studied the case rather than using default terminology and a best fit scenario and Ai. You’ve stated that the buyer has found the item not to be as described. What does that mean exactly. It’s just a confirmation of ...

Wow things have changed Postage labels ?

I've not sold on ebay for a while; things have changed! I have successfully downloaded Royal Mail postage label, How did I pay for this ? How much did it cost ? It does not have the weight of item on label or price ? I got an auto email from ebay, It...

Returns

Received a pair of returned sandals back , new’ absolutely stink of smoke which is not acceptable , no option to complain just to refund buyer , what can I do ? Regards

Code

Buyers friend collected the item, but I wasnt given the collection code. I have sent the buyer messages but I have not received any replies. What.do I do?

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Re listing items

Hi can anyone help me since eBay changed to sellers not having to pay for postage and it’s now down to the buyers I am constantly having to relist all my items every 7 days is there a way round this … before it was about a month b4 u had to relist th...

UK Private Seller Global Shipping UK Cost

Hello, I have read the Global Shipping Program and looked on the forums but cant find the answer to my particular question. I have some items that I only sell in the UK but are around £6-7. The postage I charge is £2.99 but if someone buys more than ...

'INSERTION FEE' WTH

OK, so can anyone tell me what this ' Insertion fee' is all about please? I was wandering why not alot of money was coming through my account when I have been selling a few things lately. So I looked at my payments list, went down it and there's 60 y...

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Suddenly charged a small fee

Hi, I haven't used my account in over a year, but I was just charged £2.45 by eBay, and I'm not sure what for. I can't contact eBay because all I get are chat bots who know nothing. My bank statement just says EBAY C *then some numbers* -£2.45 INTERN...

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Do many fake Pokemon cards exist on ebay?

I recently got back into collecting cards after nearly 20 years of mostly quitting (due to having no one to trade all my duplicates with), and have been buying some packs on ebay, at rather good prices I might add, meaning not scalper prices. Not CHE...

Price Query

I accepted the sellers offer of $359 but in my $430.84. This is before shipping and taxes to the UK from the US are added. Does anyone know what the issue might be?

Link in purchased goes to the wrong item

I purchased an item and just had it delivered. I am not sure if I have made a mistake or the seller misdescribed the item. When I click on the item picture in my purchased list it goes to a different item. How can I stop it redirecting as I need to c...

Refund

Please can anyone help.I bought an ebike in January of this year ,I was told it would arrive at the end of February. In April we received a child's fold up bike ,nothing like we ordered. The seller arranged pick up and I have proof of collection. The...

Using eBay balance

I’m in the UK. Can I use my eBay balance to buy items from overseas? The option to do this seems to have disappeared from my payment options at checkout when trying to buy an item from the US or the rest of Europe.

Marking item delivered

I’ve bought an item and received it. Paid by PayPal. I can see the money has left my bank account to PayPalThe vendor wants me to mark it received but I can’t see how to do that. He tells me there is a tab but I can’t see it. He’s getting annoyed at ...

Resolved! Higher bidder but didn't win..

Hello,Just want to find out what just happened, my highest offer was 311.99 and winning one was 307...I bidded 311.99 a minute before the end as I usually do ( and probably most of us). Figure is showing above but didn't win....

Postage selling

Is the postage scan code still viable if you haven't sent the parcel by the date specified when you have sold an item? I missed the post office today unfortunately.

Seller. Item delivered but not received.

Infrequent seller here. Item was delivered with proof of delivery photo at front door. Buyer says item not received, possibly stolen from 'safe place'. They went on live chat and was shown delivery photo, told by Yodel that seller needs to take it up...

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SELLING . How can i change to ebay.co.uk from u.s site without having to close my account first?

I am selling on E-bay, but although my details have my UK address & selling distance from me, i am lost. All my items are listed on e-bay in U.S. $ (dollars) instead of U.K. £ (pounds). Is there anyway to avoid having to close my account & start from...

Postage

I missed a organised pickup for a item i have sold, so I personally sent it the day after. It's under a different tracking number i have contacted the buyer with the details. How do I update Ebay that I have sent it as I presume I won't receive the f...

Argos

Have just bought a long skirt using click and collect but Argos stores not included in options - had to select a local post office - this seem very inconsistent to me. Any ideas as to why

Packlink eBay Yodel..

Hi..I hope someone would advise me.I sold an item via packlink eBay yodel.It was delivered to an incorrect address.The buyer informed me of this straightway..the tracking was showing someone else's front door.I gave the buyer a refund.Case is closed ...

Incorrect return label

Hi, I ordered an item from a seller, it arrived and was completely incorrect, not as described and the packaging was damaged along with some items missing. I requested a return which was accepted and the seller sent a label but when I took it to the ...

Simple Delivery overiding option to use LETTER & overcharging for LARGE LETTER

I can see many complaints about how Simple Delivery is actually delivery due to labels not printing or Q code and barcode not scanning onto the Royal Mail Horizon system. And now can also see many complaints that it is OVERIDING the option to list an...

Postage

I’ve got a parcel to post it’s a tube but the dimensions are 220cm length but the parcel force postage says max 150cm what do I do

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Refund

I bought a watch charging docking station that's stopped working it is out side the money back period but seller offered me a part refund and now won't get back to me or send it .....what to do .

Buyer protection fees

Hi I wanted to buy an item from ebay yesterday and at the payment stage i see a payment for buyers protection feeAs i did not need any buyer protection i chose to not buy the item as there was no option to opt out of buyer protection fee what should ...

Combined postage - Simple Delivery

Not had any problems with Simple Delivery so far....... but now have a customer who wants Combined Postage and as I am not allowed to send invoices anymore, not sure what to do, phoned Ebay but still none the wiser!!! Help please!!

Collection in person

Hi all,I would like to know what is the eBay protection window in the case of a purchase when the payment was already taken (rather expensive item for £350), but I can only arrange collection 6 weeks later due to the distant location of pick up. In c...

Getting paid

I have posted an item out not realising that I had to print the label out , I paid for it to be tracked how do I get in contact with eBay to get payment for the item which the buyer now have and I have not been paid for? I keep speaking to a robot

Royal Mail scanned pick-up incorrectly

Hello Royal Mail scanned my item incorrectly and marked it as ‘item wasn’t available for pick-up’ even though they took the item from me. I contacted Royal Mail and they confirmed the above and assured me it will still be delivered. Because I now hav...

Compiling a Newsletter

I was investigation the idea of a Newsletter when I spotted this. Rather unfortunate typo. AI didn't spot that one but it spotted what I wanted to show on a door mat! Enjoy your day. What you need to know Creating shop newsletters is a great way to l...

false advertising

To who it may concernI have an issue when using ebay when i search for items to buy recommendations pop up showing the things i put in search barThe price advertised on these recommendations are a certain price then when you click that item to purcha...

Resolved! Returns

I am in the process of returning some furniture, I paid £100 for a courier to collect it, can I claim any of this back, as it was wrongly advertised and damaged

EBay have changed my listing

EBay have changed my listing to their terrible postage system which I was warned about. I’ll change them all back. However I have had an offer today on a book that I don’t even own. EBay have changed the photograph on the item I have for sale for a c...

Payments on hold

So I've sold a card and I am still waiting for my pay since last week but its been on hold since my account was restricted, but once I contacted an agent and they said they would guarantee that they will finish in the verification in 3 days time it's...

Payments on hold

I got a message from e bay telling me my payment s are on hold until I authenticate with photographic proof who I am. Iv done this twice but it’s still asking me to do it again

Refund

HiI made a payment on eBay with Klarna and the payment from my bank was made but it didn't appear in the Klarna app and it doesn't appear here in the eBay app in my purchase history either. I also contacted eBay and they told me that the purchase was...

Fake items

Hi can anyone offer any advice what happens if I suspect the item I have bought is actually a fakeWill eBay step in ?

Odd size package

I have a lightweight bedrail which boxes up at 75cm * 30cm*6cm. I think Evri has an option for this however I can't seem to access it when setting up the item for sale. Any ideas?

Collection in Person

I want to list a very heavy puppy gate for collection. The recommended postage is this and has a locked sign on it, yet the app asks me to choose 2 different forms of postage before I can list it. How do I get around this?

your payment could not be completed

hi ebay seller and also buy on here as well. have a transaction where i made offer and seller accepted all good until this point. then tried paying.every time i try to pay i get your transaction could not be completed, this is across 2 different card...

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Agent to call not available

Ebay have sent me a request to refund because buyer doesn’t like item.That’s fine my listing says no returns but ebay recommends I do.Im not going to.Buyer contacted me previously asking me to refund because customs won’t let item through because of ...

Account restriction

My account has restrictions on.it for selling. I'm still allowed to purchase items but not allowed to sell and I don't know why. I've tried contacting Ebay but no joy at all. They say check my messages but there's nothing there as I haven't sold anyt...

Getting Paid

I have sold over 20 items during the last 2 weeks and ebay have not paid me for any of them. Is anyone else having this problem with ebay?

Contact Ebay

Hey Everyone,I have had this account for an year now. Got good feedbacks and delivered best to needs. In between I had a few defects due to unseen circumstances related to Medical. I cleared them with eBay. Now it's been over 4 months and I still can...

Selling fees ?

I have had a message saying i owe £7.99 sellers fee....i have never sold anything on e-bay, i have listed 1 item for the 1st time last week that never sold, so i deleted it. Won't let me messaged them to explain & the chat-bot is an idiot, that can,t...

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Cancelling an order

Sold an item today which has not been paid for. Buyer has now asked to complete outside eBay I’ve said no and is now asking for extra videos of the item because he’s realised I don’t accept returns. I feel I’m being messed around am I within my right...

Seat belts

I have been sold seat belts that do not fit a landrover and I'm having trouble returning. They keep offering a percentage off and telling me to sell them on to some else this has been going on for weeks what should I do. How do I contact PayPal direc...

Niusance

Every time I log onto ebay I get a notice asking me to download their app onto my phone. I dont want the app on my phone, I use a computer. Is there any way that I can stop getting this message eveytime I log on.

EBAY policy changes

At the moment I feel that EBAY are changing their policies like Trump changes tariffs. So difficult to keep up with . Simple Delivery is a nightmare as EBAY allocate their idea of what postage should be which can be removed from reality. EBAY Decides...

Feedback number changed to k?

How long has the feedback number alongside the buyers name in search become k? ie 2k...4.8k etc.oneblankcard 100% positive (4.8K) I think people have been chewing the lead in their pencil for too long and it has addled their brain. LEAVE THINGS ALONE...

Auction £0.09 buy it now 99p?

I can't understand why I can't list an item for less than 99p - buy it now, but I can have an auction starting at £0.09.That's for both private and business sellers.So if there is just one bidder at £0.09 - he's won the item , why can't you list an i...

Ordered and paid then purchace disappeared

I made an order on Ebay 21/07/2025 and paid for it. Received an email confirmation for Ebay showing my order number. When I click on tracking info I get an error. Went to check my my purchase and to my shock it's not even there. So I paid for an orde...

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Getting paid for items i have sold

Is anyone else having to wait 8-9 days before ebay decide to pay you what is owed. They have changed the posting policy and use evri now who are taking 6- 7 days to deliver an item? I posted items up to 10 days ago and still haven't been paid by Ebay...

Parcel Lost by Evri

Hi Evri has lost a parcel I sent through them (buyer chose the courier) but they are saying I can’t place the claim with them because I bought the label through eBay simple delivery so they need to open the claim. Will eBay actually open a claim caus...

Sold item not showing in my account

I sold some dishes which were heavier than the label priced. I purchased a new label, changed the tracking number but this order isn’t showing up in my pending payment . is there anything I can do ? And can I claim the money back for the label which ...

want a refund

brought tim ford sun glasses for £99 when arrived they are fakes asked for refund seller said are terms state no returns another lie , just checked feedback lots of others say the same fakes what do i do ?

A return

I need to return some curtains that I purchased. Because they are different sizes I am being charged 3 times for postage although it is one package. Can anyone tell me how to sort it

Authent

Hi I recently listed a Chloe bag for sale but hasn’t showed an authentication badge. Can you please check my listing and see what I have done wrong to fix this please.

Account closed by e bay but cant tell me why ?

Ive had my accounts over the years permanently suspended yet i have no idea why and they say they arent allowed to tell me .ive done 100% nothing illegal or wrong so why cant they tell me why ? Ive been stitched up somehow now permanently banned off ...

Withdrawing an Ebay balance

Hi, I have reopened my private account recently. Ebay tells me to check on payments on Seller Hub which shows I have a balance of £4.74. However, I have looked everywhere and cannot find an option to withdraw this amount back to my bank account. I am...

get a call back?

i recently had to update something on my eBay account and i was able to get them to call me to sort it out , i need to do this again but seem to just be offered the chat option can someone remind me how to get eBay to call me thanks

Sorting my stock

HiI see I can no longer sort my stock by item number (oldest to newest) am I missing something as I want to cull old listings as I put new ones on Any help appreciated Thanks

Dc cable

I have ordered two dc cable from tge seller but I recived a defective item from them that is not even match with the picture on the list

poor packaging

i have just received two electronic pro-audio items from a seller who sent via a 5 day courier. I was expecting them to arrived boxed and cushioned someway inside. Instead they turned up with maybe 2-3 layers of the thin type bubble wrap and brown pa...

Unsure if scammer

I just want a clarification, if eBay sends out a email with a gmail account? I’m the talks with a buyer, who made an account yesterday 24 July 2025, with one name and then sends me a picture of a email with another name , and then we’re talking from ...

Postage lable

Hi I have listed an item on eBay and I stated that I will be sending the item 2nd class Royal Mail. But know eBay have sent me a yodel label that nearly costs more than the parcel how do I go about changing the lable?

Problem on Postage options

I am trying to list items using my own postage stamps, I cannot get past the latest local delivery option.Is this a deliberate attempt? I wanted to list a £2 item and Ebay want to charge £2.94 for delivery

Resolved! In person pick up

Hi there. I have found a buyer for my item, but the item is too heavy and fragile to be sent by post. I also want to give the buyer the chance to try it out before paying via eBay ( it's a music instrument ).How can I pass on my address or phone numb...

Report seller tab….. add a new category

So fed up with seeing sellers clearly avoiding fees by lying and saying they are private sellers. Why isnt there a tab where you can report a private seller for trading as a business?? You could then upload proof ie. The source at auction houses wher...

Open a closed case

I've returned an item to China and it is still in transit but Ebay have closed the case, I haven't been refunded as the item hasn't been delivered to the seller yet, how do I reopen the case?

Postage

Hi I have sent an item outside of the set up simple delivery system as it was cheaper how do mark item as despatched? It’s indicated that I am past my posting date and in fact has probably been delivered?!! Thanks

Postage label / QR code

After over 20 years with eBay I’m considering closing my account due to frustration. Recently I have sold items, more or less been forced to use the eBay postage system and then when trying to print or get a QR code merely get the repeated message “T...

Refund

I received a message on the 21st of July saying my refund has been sent but I've not received it.

Please help

Sold an iPhone as spares and repairs now they have taken it apart and are asking for a refund?? Can they do this?? It was sold as spares and repairs with full pictures I don’t know what they have done to the parts inside now etc?

Verifying a debit card

Hi, I have recently experienced a problem paying for items using my preferred method, which is my debit card. After 15 years of using this method successfully, every time i try to check out i get the message " unable to verify card, try another payme...

payment card

i'm due a refund however card i used has been cloned and had to get it cancelled what happens to refund as it was paid using this

Have not received replacement

Earlier this month I ordered a costume and when it arrived it was a lot smaller than expected. I contacted the seller asking if I could exchange for a larger size. I explained that the item had not even been tried on and I could send it back so they ...

Upload template - Return policy error

Hi everyone, Hoping for help - tried Customer Services, but they can't help. I have had a few problems using the tool, in fairness, a lot is down to user error, haven't used the template for ages .. anyways ... I am now stuck with fault reports acros...

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The Nighmare which is Simple ( anything but) Delivery when it comes to Combined Shipping

The Nighmare which is Simple ( anything but) Delivery when it comes to Combined Shipping.A buyer wanted 3 items from me, all together would have gone nicely in one 100gm package. BUT NO Simple Delivery does not allow this, instead 3 packages, 3 label...

Got a Parcel refund for item I want to return

I got the item a motherboard did not come in original box as in picture in shoe box with broken io no WiFi and bent pins clearly no where near as new oped a case with eBay got a parcel refund of half my money back I keep the broken motherboard and th...

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Refund request query

Hello, advise please. I brought a Samsung charger off a seller end of Feb. Iv come to use it yesterday and it doesn't work. Iv taken it to an IT Technician at Fix It and they've agreed, it's faulty. Iv messaged the seller twice no reply. Tried to ope...

Counterfeit dyson

Bought Dyson Hairdryer after sending to Dyson for a small repair they have confirmed it’s fake and have confiscated. I raised a dispute and EBay have sent a strange decision saying they haven’t violated any policy by allowing this how do I appeal I w...

Counterfeit batteries for drone

Bought two batteries for my DJI drone last month. Hadn't tried them until yesterday when my controller said "Not DJI Battery" for each battery tried. Contacted seller. They suggested I start a return, so I did. Then they closed the return and I canno...

Feedback Abuse

I replied to a buyers neutral feedback after failing to get CS to remove it. My Reply was truthful and professional. The buyer then proceeded to write a 'follow-up' (Didn't even know that was possible!) where they accused me of being a liar. This is ...

Resolved! please help figure this out: balance different to what i earned

i sold an item for £7.25 it’s been delivered but my balance is only £5.70?? why has ebay taken the postage off of me when the buyer paid it. i went onto the breakdown section and overall the buyer paid £9.81 ( £1.01 B.P.F and £1.55 for postage ) whic...

Return item after 30 days to buyer

Hi everyone, I buyer wanted to return an item bought on 15 June , he requested full refund on 23 July. I spoke with an eBay agent and they said the return policy says clearly 30 days. just the mention when I sold the item , it was brand new with tags...

No collection code given when item collected

I sold a item and the buyer came to collect when I was at work so my daughter gave him the item and asked for the collection code, the buyer said he didn’t have it to hand and would send it on, despite all the messages he is not responding, does anyo...

Return faulty item after 30 days

Hi. I hope you can help. I bought an electrical item (a vehicle jump starter) and for obvious reasons, haven't needed to use it. I did however need it last week, which is when I learnt that it doesn't work! As it's been about four months since the pu...

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Return to China

I ordered an item which is faulty and want to return. I assumed item was coming from London UK seller as I always try to make sure my purchases are UK only. Seller has requested I post item at my expense back to China. I would consider posting within...

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Evri and what's not covered....

An FYI for all Evri users. It may seem cheap BUT it's wise to see what they don't cover for compensation! Check out the page yes a whole page of what's not covered. And then there's the completely prohibited list! I can understand some on this list b...

Refund and return

I bought a pedestal fan but came with broken parts . Almost every part of the fan is damaged and I applied for a return and refund but there is no reply from the seller and no help from ebay. They are asking me to wait and I don't know how long do I ...

Going down this road again....

Right, I did post regarding this seller fee not allowing me to pay. I tried contacting ebay yesterday, but nobody available. So today, after receiving a threatening message from ebay and restricting my account for NOT paying the payment they won't ac...

Custom templates

Just been listing items for sale and at the end of my descriptions I always add my custom templates. Although the cursor is at the end of my description, my custom templates appear at the start of the description . Cannot understand why this is sudde...

QR postage code expired

Due to circumstances I could get to my Mum's house to post a item I was selling on her behalf, now I'm ready to post it I find the simple postage QR code has expired

Resolved! Forced to use eBay simple delivery

Hello,I am looking for some help. I am trying to list an office chair for sale, and i can ship it, but eBay forcing me to use Evri and Royal Mail but the boxes are too large so i how can i use DPD like before? Many thanks

Faulty item 5 weeks after delivery…

Hello. I recently bought an item (watch strap) which after 5 weeks was no longer fit for purpose / faulty. I’d lost faith in the product so asked the seller for a refund. He refused. The seller did initially offer a replacement if I paid postage agai...

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