Member To Member Support

Incorrect information on "this fits your vehicle" .

I bought 4 wheels for a car which according to eBay would fit my car but they are the wrong size , who should pay for return ?

Simple Delivery PROBLEMS!

Hi, i STILL can't turn off or change Simple Delivery when trying to re-list auctions. There are no options to try the 'collection' hack and i'm boggled! i Can relist on a phone but not on a desktop. how can i get round this and get back to choosing m...

Need help with order

Hii bought foot steps for glb.i ordered 2 sets.i added them into the basked and paid.but when i paid i did not receive and confirmation or any order number.but my money has been deducted from the account.when i speak to ebay it was not very heplful b...

No refund for postage costs I paid when buyer paid for them originally

Hi there I recently sold an item and buyer paid £3.39 for the Royal Mail postage label. When it was time for to ship the item and generate the label, I had to pay for the label upfront out of my own pocket on the app. Fine, I expected the money back ...

Funds cleared but buyer claims no delivery

Recently, I have had a buyer claim that their item hasn’t been delivered by InPost. Tracking says it failed to deliver and returned to me the sender. I’ve yet to receive the item back yet the payment funds have to accepted by Evay and are in my accou...

Fraudlent Return Attempt

The buyer has contacted me with images of a broken figurine. the pictures do not match the one we sent, clear differences in the painting, as they are hand painted i can only assume the buyer thought they would all be identical.eBay options to report...

Help getting payment

I recently sold an item and bought eBay paid postage label. Unfortunately when I took the item to the post office they told me it was too big for that postage label so I had to pay for another postage label with a new tracking number, which covered t...

Trying to put an item on but mistakenly clicked Instant Payment on an auction sale.

It comes up with a big red box more or less saying you can't have instant payment on an auction sale. Which I know of course but no where does it show where I can un-click the Instant payment thing. It just isn't there. Why do ebay make things so dif...

Unfair negative feedback

I sold a centrifugal juicer which was clearly described and photographed. Someone brought it and left me negative feedback because it was not the pressure cooker they wanted to buy 臘‍. They have then left me a one star review because my juicer is not...

Resolved! Postage

Hello,I recently sold an item, and had to open the "Address Label" link in order to ascertain the address to post the item to. I then posted it through my local Post Office, but not using the system as I do not have that technology. The buyer has the...

purchased item has not arrived

Well, I purchased chocolates from one seller on the 13th, no communication since that, and on the 23rd, the seller provided me with the wrong tracking details, which say delivered on the 17th. I reported to eBay, and they closed my case in 5 minutes,...

Receiving payment

Sold a dress on 21s March posted on the 22nd marked as delivered. However no payment from ebay to date. When>

eBay blocking genuine item as it believes it is counterfeit

I've been selling watches for some time (100%) feedback and have tried to list a used Rolex Guarantee paper - absolutely genuine.I cannot list it as apparently I am trying to sell a item that is 'not authentic'. How can other sellers list identical i...

Buyers abusing eBay returns

A buyer bought 3 basins/sinks off me 4 weeks ago. They were new in boxes. He took them all out and checked them. He was happy with his purchase. He is now claiming that they are wrong and he’s gone down the road of using the oldest trick in the book ...

Cannot amend postage in the App

Well yet another issue.You cannot change the postage in the App, you have to save the listing as a draft then go on the web page to change the postage options! So much time wastingAfter speaking to the "help desk" that is the only way to do it, appar...

Changes to page layouts

It seams that every time I go onto eBay these days the layout or procedures have changed - ie swiping to get sold items is now under filters the silly simple postage etc etc if the eBay technicians have nothing else to do except altering a process th...

There was a problem with an eBay internal system or process. Contact eBay developer support for assi

Anyone else getting this error message when trying to bid?tamike

Im not getting paid for stuff

I have an issue regarding my eBay balance. I was informed that funds from my recent sales would be available to me five days ago, but I have yet to see them credited to my account. I would appreciate any insight on why my funds are not reflecting in ...

combined p&p

hi, I am like all of you, unable to send multi purchases on a combined invoice. The suggestion is to ask the customer to pay muti p&p and then refund. There are problems with this. Each item is required to have a tracking number. You can not update t...

Combined Postage Invoices

Hi I’ve read through the posts regarding the ongoing issue of being unable to send invoices in respect of combined postage and it appears eBay have indicated it may take up to 90 days to resolve from a date unspecifiedSince the issue began I’ve stopp...

Account limited no explanation

Last week told account under review called ebay & said perfectly normal takes 5 days this morning true to their back to normal then this evening received MC011 message saying payouts on hold no explanation? Called customer service unfortunately could...

Items not received

What to do if on your order details it stays that the item has only been payed and dispatched however the seller claims the item has been delivered ?

Error in seller price

Hello, I bought a gpu for a low price, because this is ebay and things are often cheap I thought nothing of it until the seller sent me a message saying there was a mistake in the pricing none of the numbers matched or were close, so it couldn't've b...

Can't send not arrived message

Can't send on item not arrived

Buyers choosing postage means no tracking and claiming not received (two separate buyers).

My wife recently sold two video games. Both buyers (no connection) are claiming non-receipt.She tells me that ebay now gives the buyer the option to choose the postage type (I wasn't aware of this change) and that cannot be changed.Because the buyers...

Additional costs after auction end

Hi guys. Struggling to understand a crazy expensive postage cost on an item I just won. I was told bid of £36.94 had won. I knew going into auction that the postage cost would be £2.94. But after winning auction it says item price is £39.14 and now t...

Problem with posting via Simple Postage

Hi folks, I'm a seller and have sold a quantity of items via Simple Postage to one buyer. I took the parcel to the post office yesterday and was told the stamp 'had already been used'. The buyer had said his order was split into two parcels. I posted...

Refund

Hi my seller refuse to send me his address so I can return the item but he or she said that I can keep the item and get a 50% refund which I don’t want a want a full refund I really need help please Urgently

I gave an honest review regarding an item

Hi, I have not used this section before, but I have not gotten any joy looking up eBay's help on this subject? I left feedback regarding an item that broke immediately. I was honest and mentioned that the seller did deal with me promptly and refunded...

Cancelling a negative feedback

A seller sent me a wrong item and wouldn't replace it with the one I had actually ordered unless I would pay to return the one he had sent, which is a pair of mobility chair batteries, which are quite heavy and would be costly to return. I don't beli...

EBay Balance

Hi here,My balance was £18.97 and I just found out that my balance is now £12.86. I don’t have any information as to why and I have not made any transactions on that effect. Could you please check and let know.

Resolved! Why do I have a business account?

I have never had a business but when I am trying to list an item it wants my business information.I am not a business, never have been but can see that in my account details.What do I do about this?Liam

eBay Need me to pass on my details to strangers.

Was looking to buy a car on eBay but i wanted to contact the seller via message, however ebay require me to give the seller my first & last name, my email address, telephone number and postcode. Why do i need to give strangers all these details just ...

Buyer opens a no received article dispute.

So basically the buyer opened a request saying he didnt receive the article so when i search the article up he was right, no updates since it left my country. So I went to my post offices and asked them what was wrong and they told me that sometime M...

Postage fees

I have returned to EBay after some time to sell some items. However I see they are now charging a seller protection fee to the buyer. Postage is added as usual & paid by the buyer. My issue is with the postage. I have selected the label option to gen...

Error: e264586-1212400x

I'm trying to sell, I have sold lots of times before but maybe a few months ago was the last time. I've been a member for a long time, I can purchase easy enough & my account seems fine (no messages about needing more information), I can see no issue...

Right item in picture, but wrong combination of tools, item unusable.

Hi, got a beyblade, launcher and ripcord.Beyblade needs a left launcher, and they sent a right (obviously didn't test it from their batch of beyblade items).Which means I cannot use the beyblade, I have contacted seller, with pic and video to show th...

Removal of negative feedback

My buyer agreed to remove negative feedback, so I sent a revision of feedback to EBay.EBay have sent message to buyer saying 'Feedback not available or not eligible for revision'Why?How do I contact Ebay direct?Thanks Elaine

I have been charged and refunded for an item I have no knowledge about and now have to wait for a re

I have been charged and refunded for an item I have no knowledge about. I have to now wait for a refund.

Chargeback

Just got my first ever chargebackRoyal Mail tracking shows item delivered on the 17 th have had no contact from the buyer----------------Reason stated " buyer does not recognise transaction " ?????????????---------------------------------------------...

PAYG Sim cards

Been selling PAYG sim cards with good numbers for years on ebay. Just recently the listings are getting removed after a few days saying they are violating a policy, even though they are not. Ebay says someone reported the listing. Obviously a rival s...

an internatonal buyer just bought the jacket from my store and claims that it was boxing gloves

i recently sold the jacket and it is delivered by dhl he messages to send on time and it should be in best material so i sent him and he claims it is boxing gloves and want to refund he sent photos of boxing gloves so i send him video while packing h...

No purchase history

Bought an item on 6/2/25 it is not showing on my account history/purchase history, but I have all the , confirmation emails, order numbers etc, any advice. Thanks.

Return

I purchased 2 items (of the same product) neededto return the item, only 1 postage was provided, out of frustration I have organised my own postage but I'm unalble to update the tracking information, it's reverting to the original single postage not ...

royal mail

just asking, there seems to be no complaint process...member for 5 years. only use royal mail when there are no other options as usually use yodel.recently i have had 3 large parcels to send every single one royal mail has contacted the buyer and ask...

My account stealing!!!

Steling account

I accidentally closed a return request

How do I reopen a return request?

Confused seller

HiI've had an issue selling an item. The buyer paid for the item and postage. I printed off the postage labels through the eBay site (this time Royal mail) and dropped the item off at our local post office. Several days later the buyer contacted me t...

I phone and simple postage

I have lately found that my I phone isn’t syncing with my laptop which as on the phone app only simple postage is an option for delivery / so go to laptop now I have an option simple or custom picked the Royal Mail tracked - saved for later - back to...

Why is there an item that says the Postage is £19.24

the Postage has to be incorrect for this item which the seller said the Postage is only £3.25 / £3.27 & I don't know which is the correct Postage for this DVD Set or could it be a technical error

ebay does not let me accept cancellation request

Hi, I am trying to accept a cancellation from a buyer request, following the acceptance of an offer. However when going to the cancellation request there is a message "You let us know that you can no longer cancel this order because you already sent ...

Resolved! Collection instead of postage

I have a buyer who wishes to collect as they live locally. The option to amend the invoice seems to have disappeared and also I cannot find out how to generate a collection code. How do I amend the invoice now to remove postage and generate this co?T...

Postage

Hi,im sure im not the first to ask this type of question.I've put an item for sale this afternoon but all the postage options have changed!I usually offer free next day DPD delivery but DPD is no longer an option nor is the buyer pays(so free deliver...

Postage

why are ebay interfering with the postage system, they are just making life more difficult. For me anyway.

Items for sale removed.

I had some spare parts listed that had been listed for months, I wondered why sales had stopped, and found them no longer listed, or any mention of them ever being listed.It's just the one part that was listed, but I listed 35 at a time. While I can ...

Is ebay just a big scam?

I'm a new ebay seller, I joined ebay a little over a month ago (Feb 2025) I listed a dozen or so items and I made a few very quick sales, all was going great. ...but then the sales seemed to have dried up.At around the same time as sales dying off I ...

What happens if I accept an offer as seller when the buyer wants to pay cash on collection

My potential buyer wants to collect and pay by cash not PayPal. Is it possible? It used to be!

Item not arrived (when it has)?

My buyer has claimed the item has not arrived, even though the Royal Mail have provided tracking and a clear photo of handing it over. Buyer has opened a case but not provided any evidence that the address/property "delivered to" is not theirs. Who i...

Resolved! not as described return request

I sold an item as a buy it now. The buyer asked for more pictures after they did the buy it now. I sent more picture and said 'if you're not sure about it I'll just relist it'. Buyer said 'no that's ok just send it'. As soon as they received it, they...

Why aren't all private sellers having the Buyer Protection Fee added?

I am a private seller and the Buyer Protection Fee is added to all my sales (which have fallen off a cliff)but why aren't all private sellers having this fee added to their sales? I have contacted eBay a number of times trying to get an answer but th...

Royal Mail Aus and Can vs Zone 1 and 2 Postage Discrepancies

Looking at the Royal Mail Price Guide April 2025 pdf ; On page 9 they show specific Prices for Australia (which is in World Zone Two) and Canada (which is in World Zone One). However, these figures differ, a lot, from the figures they show for each W...

Resolved! Postage

I relisted some items with postage charge of £1.20.why has e bay changed to £2.70t

faulty goods no response from seller

I purchased a replacement battery for a dyson hand held vaccum cleaner in November 2024, the battery has failed and wont charge, it is only 4 months old. I have looked on the suppliers website and their products are guaranteed and there is a statemen...

Faulty boots

I bought a pair of Bison wellingtons from fishing.mad in December 24 , they have been worn from January 25 . The boots soles at the heels have come unstuck , neoprene split . Seller has said I have to return to them to then be assessed by Bison and i...

Wont le me reopen a return case so im stuck

I recently purchased a cordless vacuum, but within minutes of use, it started cutting out. Initially, I opened a return case. However, I quickly closed it, thinking I might have missed the option to request a replacement. Now, I'm unable to reopen th...

I need help to run a report

I need to run a report on all my purchases, including those paid through my eBay balance and my PayPal account. I have run a report, but it only shows purchases paid for through my eBay balance. can anyone out there help me urgently

Defective item

Can you please call m

I do not want to use E-bay postage

I want to post my own items not using Ebay.How do I "simply" revert to the old system.I have dispatched an item but ebay won't allow me to add tracking or mark order as dispatched,or use the customer address without me asking the buyer to provide an ...

Buyer unable to buy

Got a buyer in Jersey and he is unable to pay for a item i have listed , I stay in the UK and have selected to allow overseas postage , but he still cannot purchase from me

Postage abroad

I have sold an item to a buyer abroad cannot access parcelink. Postage comes up saying no service. How do I post the item. Help

Local Argos Sainsburys (Haverhill) collection point not showing up as click and collect option, why?

I used to be able to have items delivered to Argos in Sainsburys local to me (Haverhill) which was really convenient. Doesn't come up as an option anymore. But all the other surrounding towns do?! Any body had a similar problem? If so, how was it res...

Bought 2tb SSD hard drive on 16th October last year and its stopped working!

Bought a brand new 2tb SSD hard drive on 16th October last year and its stopped working and have lost all data. Is it not covered by a 1 year warranty? Seller wont respond to my ebay email chat!

Been trying to get a replacement item that arrived broken & return envelope not turned up!

Stuck in an endless loop of automation. Want a real person from eBay to step in & get me a refund!!

Nude pictures 4sale

Seller has fully nude pictures for sale

Confused

So, this new simple delivery is very annoying. When I post a new item it doesn’t give me an option to opt out & customise my own postage. Secondly, when I list as buyer pays for the postage, on the listing it says free for buyer, seller pays for post...

Error occurred

While trying to list a vehicle it comes up with unknown error, ive cleared cache, deleted what I started before error, then started again and same happens. I can however list other items but not vehicles, help please

Delivery

Delivery, More Royal Mail *bleep*py service. My item has a tracking number but the system says can`t find it try another day. That`s no good if it has a tracking number it must be somewhere. Absolute rubbish parcels and mail.

Help

Can someone help me please I bought a phone for my seller which was collection only which I didn’t know I immediately cancelled the order as soon as the automatic payment went through and eBay have said they couldn’t cancel it as it was too late and...

I posted a return to a seller but eBay says I haven’t

I posted a return yesterday I kept the receipt and gave the tracking number to the seller but the return page is still asking for me to print the label I’ve already printed and there’s no option to say i posted it and to add tracking to the return I’...

Item for collection

I have sold an item, to be collected but ebay won't allow me to give my address. HELP

Been given 30 days to change account from private to business but NOT business account.

I have several accounts which I have used over the years to help my parents dispose of large number of items they have inherited, We have 2 sets of parents who have inherited the contents of 5 relatives (hence several accounts) who were avid collecto...

Tracked 48 slow

Understand it's technically second class so there's no urgency with this method however, I posted something last Saturday and today it still hasn't moved on the tracking. It's not going anywhere remote just south to North. Anyone else experiencing de...

Buyer Protection Fee

I have decided to not now sell on ebay because of the new BPF! This new charge is hitting those of us who sell the odd thing here and there at cheap prices as there is nothing wrong with the item, it is just simply been outgrown by my children. (The ...

Pre paid label issue

Hi there, I’m from the Isle of Man and unfortunately the pre paid label and QR code doesn’t work for me, I have no way to contact eBay to say I’ve posted an item to a buyer, so I can get my funds from the item, can anyone help me or assist me with th...

Partial Refund

I ordered 3 identical items at the beginning of January this year and none of them have arrived. After contacting the seller several times and not getting a response I requested a refund for non receipt but made an error in that, because they were al...

How do i leave very negative feedback on a seller

I want to leave negative feedback on a seller who sold me something listed on Ebay but sold privately to me, not happy at all

Garden Lawnmower Blade included in knives and blade items policy….Age Verification Delivery required

With reference to attached link I cannot see a Garden Lawnmower Blade requires age verification delivery, if so not stated BUT …….EBay has removed various listing under this policy ? Also unfairly, penalised somewhat not if required across all EBay s...

OTT on bladed items

Watch out for people using jigsaw blades as a weapon - jig saw blades for instance are now in the bladed item category so that’s £5.+ postage with age verification and you need a credit card to purchase sorry for the sellers of these items and many o...

Ebay keeps saying Below Standard I have not sold anything so cannot improve it. BUT you are threat

Ebay keeps saying Below Standard I have not sold anything so cannot improve it. BUT you are threatening all sorts.Very Disgusted with eBay. you say its free to list BUT then charge large percentage to promote so it doesnt get seen. Also when talking ...

8 inch chainsaw

I am unable to buy 8 inch chainsaw because Ebay is asking for Credit Card details to prove my age. I dont have a credit card so how am i able to buy this item?

Click and collect

Why is it so bloody difficult to get a collection code? There's no way you can get a satisfactory response from eBay. Automated contact is useless and you can't speak to anyone

my purchase history not update since 2024

hi my purchase history not update since 2024 i try chrome and Firefox but the same ..its a pain to Chase items up that don't arrive without it

Simple Delivery Refund - Still Confused

I sent a parcel that was not received using Simple Delivery. Tracking shows it was delivered to buyers parcelshop but it was not there when buyer went to collect. Chased Evri and they don't know where it is. Buyer has raised 'item not received' case....

ebay new postage and Buyer Protection fee

I do not understand why I cannot pick ROYAL MAIL COLLECTION, as a service, I need to get a bus to the post office, and it takes time, and what is worse is the poor people who have walking difficultiesThat is far worse, I can see a lot of people leavi...

Parcel returns

A refund has been given to a buyer because the parcel hadn't arrived . Is the parcel automatically returned to me, the seller?

Why no small parcel option?

Why on earth is there no small (shoe box size) parcel option on either Simple Delibery or (if you are lucky enough to still be able to find it!) custom postage.? The only size option I’m getting is 61x46x46 which is Royal Mail medium. Obviously I’m n...

SELLING ITEM 'MAKE OFFER' FACILITY NO LONGER WORKING - PRIVATE SELLER

ORDER 11-12879-04994.SINCE THE EBAY CHANGES TO SELLING, MY BUYERS CAN NO LONGER MAKE OFFERS FOR AN ITEM I THEN HAVE TO ASK THEM TO MAKE THE FULL OFFER AND THEN I HAVE TO REFUND THEM. NOT SURE IF THIS IS JUST PRIVATE SELLERS HAVING THIS ISSUE ?

Simple Delivery Simply a Scam

The option for custom postage has vanished from the app today meaning I keep having to switch to the desk top version to use Advance Postage Options to opt out of Simple Delivery. absolutely ludicrous. Can’t eBay UK do anything right?I did consider u...

tracking not altered from dispatch but royal mail have delivered ??

has anyone any pointers for an item delivered to customers safe place ( image provided from r/mail ) but tracking hasn't altered on my infomation so payment still on hold ??

Buyer wishes to collect Item and Seller agrees how to change postage to collection

The buyer has requested to collect and I agree how do i cancel postage option and get QR Code

Private seller limiations

HiCan anyone please tell me what the limitations on selling are now for a private seller?Am i right in saying that you can only sell a max of 20 items a year? up to an amount £1740Trying to find out what is right ,cant find anything on the eBay help ...

Incorrect delivery

3 orders not received , incorrectly delivered to an incorrect location thats clearly not the shipping address , this has occured with 3 orders all shipped via the same courier service , none of the orders have been located, gps clearly shows a comple...

Change email address

Hi all,I have two E-Bay accounts. My main E-bay account that I use is associated with my Primary E-mail Address and the second account is associated to my Gmail Address.I would like to use my Gmail address as my main E-bay account as I will be loosin...

Lost item royal mail

The buyer wants a refund for the item but when I got paid I assumed it had arrived to them so I threw out the receipt. Royal mail also won't accept it as lost until 20 days after it was supposed to arrive which I've told the buyer I'm not sure what t...

Double payment from Buyer and Seller

As a Seller, I have paid for delivery through Evri however, the Buyer had already prepaid. Can I get the money back?

Adult Verification Postage

Hello,I have noticed that my knife listings keep getting removed from eBay after some time, even though I use the "Adult Verification Postage" option as required by your policies.I would like to understand why this is happening and if there is anythi...

Year-to-date total

A few days ago I noticed a pop up notice tagged to 'Year-to-Date Total'. It was is bold black print and contained useful information regarding a seller's obligations to HMRC. I read the article quickly before moving on to my daily business but now wo...

Sellers account closed before a refund was received.

Not sure where i stand with this one but i'm guessing i will be told, rules are rules, that said, any help/advice would be most appreciated. So, i purchased an item which arrived damaged, the seller didn't need me to send it back but did say they wou...

New email added now can’t send messages

I’ve just changed my email in my personal info and it has been verified, however when I try and contact a seller or buyer the messages don’t get through, any ideas…!!!Thanks Simon

Payment details

When I click on 'Awaiting payment' there is usually a box marked 'Send payment details'. This has disappeared and been replaced with 'cancel sale'. Why. And how do I send payment details, including combined postage. Also I cannot access buyers' addre...

Custom postage gone off eBay app

The option for custom postage has gone from the eBay app you can select if you go in eBay from browser, but not on the app I use the app all the time and can’t see why eBay would remove the option off the app?

Cost of packaging

I buy in new boxes and use a lot of bubble wrap and void paper as I sell glass and china and early on learnt the hard way that skimping on packaging is not worth the hassle. As a result I general add between 20p and 50p to the postage cost to ensure ...

Why shopping on eBay will cost you twice the amount as the high street?

I'm a DIY business seller I sell hardware and fixing let me give you an example I buy a box of screws from my suppliers for £0.98 3.5 x 30 incl vat postage 2.69 yodle so we are at £4.69 Now it is time for the vamper to suck the blood out your busines...

Problem with delivery address

Evening all!I bought an item and selected EVRI delivery and an address included in the available lost for EvRi. Unfortunately, the address selected (local convenience store) doesn't accept EvRi packages. So my item as been returned to sender and the ...

BPF - What and Why

I am trying to discern the rationale for the implementation of ebay's new BPF policy which seems to involve:a requirement to rid ebay of private sellers – especially those who specialise in low volume, low value commodities,an opportunity increase th...

Can’t select custom postage

Hi the option for custom postage has disappeared and I can only send with simple postage what doesn’t work in the uk if someone buys from certain parts of the uk it costs more! When I click on delivery it goes straight to the simple postage set up!!!...

Can someone tell me how to get a refund for a postage label, when I have already said "dispatch"

Hello, I have a postage label which I included in my advert. I made the sale, but I stupidly clicked on "mark as dispatched" for the item so the Ebay system thinks that I have used that particular postage label. However, I didn't use that label. I pa...

Seller not replying

I purchased a car part for £450. The post states 2 year warranty. I have shown more than enough proof part has failed. Seller has completely stopped replying. Credit card company not helping due to it being over 30 days after purchase date. Need a bi...

Postage selection changing in eBay’s list.

HiIs anyone else finding there selected postage changing from when you originally listed an item.I’ve had 5 items change from small parcel Royal Mail 48hr tracked for £3.39.to ‘others’ 1st class large letter 48hr tracked for £3.39.which Royal Mail th...

Collecting an item

Hi can anyone help please. I sold an item, the buyer paid for postage and buyer protection but wants to collect in person… can I re jiggle it so she doesn’t pay for the postage?

Closed return 9

I purchased a diesel heater and it only worked for 3 hours when I tried to return item eday and seller closed return and I can't get any answers as automated service just repets itself rubish good mind to close ebay account .and out of pocket by £88 ...

Resolved! Listing incorrectly blocked by ebay

My listing is being blocked. Ebay says:Your listing didn't follow our Offering to buy or sell outside of eBay policy. Offering to buy or sell outside of eBay, including sharing direct contact information prior to an eBay purchase, is not allowed.This...

Parcel size and weight

Whether on Simple Delivery (which I’m trying to avoid) or custom delivery (when I finally managed to trackthat down!) the parcel options are completely bizarre. They are trying to make me chose a 61x46x46 parcel (ie RM medium) up to 2kg. Any thing he...

Refund issued by mistake, trying to contact seller to tell them item is waiting for them.

I dispatched an item in a great hurry (just before I went on holiday), and forgot I had paid for it to be tracked. When the seller contacted me and said it hadn't arrived, I refunded them (as I thought I had no choice), and only then discovered the r...

Paying

Hi can any one help I have won an expensive item I just want to make sure I'm covered which is the best way to pay

Resolved! eBay holding funds but not my fault!

I sold an item back in October '24 via the Global Shipping Programme. The item arrived at the GSP address - Royal Mail tracked but the buyer (who is in Australia) is claiming that they never received the item. eBay are now withholding £36 of my funds...

Collection query

Hi, I had an offer accepted for a large collection-only item last night. Unfortunately I’m not able to go to collect it until early next week - the seller is a 3 hour drive away. I was slightly taken aback this morning when the seller requested that ...

Stolen Property

I found my shoes that were stolen in a house robbery listed on EBay, what should I do?They are definitely my shoes.

Are you limited to a certain amount of bids, in each auction

I received a notification that said, you are the highest bidder, you're only 1 bid from letting it get away. What does this actually mean, are you limited to a certain amount of bids, per auction.

payments

I haven't sold on ebay for many years and have recently made my first sale. I posted it to the buyer with tracked posting but Ebay is witholding my payment as it says I haven't sent it yet - am I supposed to have downloaded a postage label because I ...

Money back garuntee

Please I would like some advice. I bought a saddle with 'buyer protection'. It never arrived, I contacted the seller, no response, no tracking, nothing, so I bought another one as I had to have it by the weekend. I thought I would get my money back s...

Hi, I am a first time seller. I have posted an item to sell, got an email to pay 10 euros. But

Hi, I am a first time seller. I have posted an item to sell, got an email to pay 10 euros. But I havent sold anything, do u pay in advance anyhow?

Unplesant ebay messages

Does anyone else agree that this has a very agressive threatening tone? I had one item that never arrived at the buyer, I had tracking- but still had to refund him-yet I get this message.We wanted to send you a final reminder that there are still som...

Item stuck in postage limbo.

I sold an item for which the buyer choose a cheap postage option. All I got from eBay was a QR code… the post office scanned the code and this is now registered as dispatched. Except the post office THEN checked the weight and found the item over wei...

Paying for bladed items and verification of age

Hi All, I have been with EBay for 22 years and when I contacted them they congratulate me for being a loyal customer. I want to purchase a set of cutlery which is classed as bladed and to do so have to verify I am over 18 … err I have been with eBay ...

Detailed seller ratings

Hi there, I offer free postage costs on all my items, yet my 'reasonable postage cost' rating is 4.9. I have contacted eBay who say that it is down to the buyer giving the rating, but how can they be allowed to give a rating on something that is incl...

Sending a buyer an invoice

Have we any idea when this facility will reappear I seem to have lost it for nearly 2 months

Custom Postage

I would like to set custom postage as my default. I do not wish to use ebay postage. Now when listing I have to keep changing the ebay default.

Resolved! fees for extra listings on basic shop

hi - if I exceed my monthly limit of 250 free listings as per my basic shop subscription then it says any additional listings would be 12p whilst the terms for the shop are 10p.why is this please? also , why is it SO difficult to contact Ebay direct ...

Messaging

I bought a preorder from a seller & have been able to message them up until now. My last message was at the weekend but I've to message today for an update all I get is a blue cirlce with a i in it & my message won't go through. What does this mean?

Can’t bid on item

Why am I getting this message when I try to bid? How do I solve it please?‘’ There was a problem with an eBay internal system or process. Contact eBay developer support for assistance (2003)’

Buyer can’t make an offer on item as it states they purchased from me in the last ten days.

Anybody got any ideas on why a potential buyer of an item can’t make an offer as apparently they have purchased from me in the last ten days. We have both been back and checked this out and the definitely haven’t.

Regional DIfferences in auction clocks

Ebay CommunityFor the last year I have been reporting a fault to Ebay that they claim does not exist, despite the evidence in screenshots I took that proves it.Today Executive Complaints simply hung up the telephone on me after telling me there is no...

Promotion

Hello, I tried to put promotion on my listings but doesn’t show me the option yet ive made sales got good reviews and feedback and I’m above standard some I’m still confused in why I can’t use promotion

HOW CAN I STOP EBAY FOR LISTING OTHER SELLERS ITEMS ON MY WEB-SITE???

HOW CAN I STOP EBAY FOR LISTING OTHER SELLERS ITEMS ON MY WEB-SITE???AS IT IS LOOSING ME MONEY. I SELL ITEMS IN THE £100s "AND EBAY HAVE EVEN TIOLET ROLLS AND PAPER TOWL ON "MY LISTINGS" HOW CAN I STOP EBAY FOR LISTING OTHER SELLERS ITEMS ON MY WEB-S...

Ebay view

Why has the view changed, the filter and sort buttons are across the top now; it's horrible! Why can't we decide where it should be, if it's not broke don't fix it!

Got prepaid label but had to post by other means

I got a prepaid label for evri but had to pay and send by Royal Mail. I have updated seller and tracking details. Will I get the postage payment instead of it coming off prepaid?

Automated chat

Can’t get out of automated chat the guy has left the chat but it won’t turn off my end so how do I speak to an agent

Buyer/Carrier Damaged my item

I am looking to get in touch with sellers who have experience a buyer or a carrier damaging their item, specifically a Pokemon TCG Card. If I accept the return I am now going to lose a lot of value on the card and as a seller I do not believe this is...

Buyer protection fees

The amount of customer messaging me saying that my prices are different due to buyer protection fees and they have all said if this wasn’t added they would have purchased from me. eBay is now costing me money!!!!!!! is there a way to have this remove...

Contacting eBay

Hello, Please could someone help to get in touch with eBay? Is there a customer phone number? There is no more option for a chat with an agent either...? My seller is not responding and I am unable to ask eBay for help. Any help/ advice is greatly ap...

Listing items and simple postage

I’ve been trying to to list several items and when I get to postage it’s stuck on simple postage can’t select custom postage as it isn’t there - what is going on here sort yourself out eBay this is ext annoying - I’m going for a kip

Original purchase receipt for coach bag

Hi I sold a second hand coach bag this weekend and to show it was authentic included a blanked out picture of the original purchase receipt on the listing. The buyer now wants me to send her this receipt.I don’t want to do this. Mainly because it has...

filtering by age

My interest is in vintage motorbikes and cars, which means before 1939. On the UK Ebay site there used to be a filter option to allow selection of multiple filters by year. This has been altered to the earliest year that can be selected for a filter ...

I am having terrible problems choosing postage on my phone???

I do not want to choose 'simple delivery' but cannot find any alternative on my iphone??

07-12857-65175 ordered 20th march is at collection but no barcode- how do i contact ebay to get barc

I ordered an item from ebay & asked it to be delivered to Argos Manchester- the item has arrived at Argos on monday 24th march - item does not have a barcode for me to collect, How do I get hold of ebay they don't have a telephone number to contact, ...

Request to Cancel Order

Dear eBay Customer Support teamI hope you are doing well. I recently placed an order for a double bed today, but I just found out that my sister had already purchased one for me a few days ago as a surprise. Since I no longer need the bed, I tried t...

How to cancle a bid

I made a bid by mistake. The seller has agreed for me to take the bid off. I just wondered how I can take my bid off. There is still at least 4 days left on the bid

Postal label not showing

For some reason I can't download the QR code for Evri delivery , I just get the message that details are missing from the address....I'm completely at a loss what to do , can anyone help please

Simple delivery opt out?

How can I opt out of simple delivery? As of today I appear to have been charged by eBay for delivery of an item I am drop shipping. In effect I will now be paying twice for delivery. Once to eBay and once to the drop shipper? I have since tried to li...

Delivery

My shipment was sent by eBay through dpd UK to MyUsa office. It was refused since the driver needed a PIN code of the delivery and MyUsa doesn’t accept shipments received with codes. What shall I do now? Thanks

Collection of sold item pending

Hi there. Can anyone help with a collection query? I sold my Dad’s golf buggy and the buyer was supposed to collect this week. However, he has had a health issue and now won’t be able to collect for at least 3/4 weeks. He has asked if that is ok. It ...

Offers

Hi…….a buyer who had submitted 3 offers(which I understand is the max) has asked me to send them the offer I would accept.How do you do that?….. any help would be appreciated

Parcel marked as delivered but postman either took the parcel or left outside, now its lost

Hi Community, I presume this happens all the time. But basically I ordered a parcel around Xmas and the delivery driver took a photo of the outside door of my building with maybe a corner of the parcel. He marked as delivered and I never got the pack...

Payment Dispute Reopened

At the beginning of the year I sent a CD to Italy using Standard Airmail and the address provided by the buyer, After a couple of weeks an Item Not Received case was opened, then closed on the same day buy the buyer, then a second payment dispute was...

Evri said item was lost then silently delivered it six weeks late.

I'm the buyer. The seller dispatched my item quickly via Evri but beyond the initial tracking data showing that Evri had the package, it was not updated again. Eventually, about 4 weeks later, Evri confirmed they had lost the package. The seller sent...

Made an offer which was declined but sale went through

I made an offer on a pair of earrings which was clearly DECLINED (I have a screen shot) then the sale went through and I have been charged for the earrings. No email, no message no nothing that the sale was agreed from eBay??

Issu with my account

Hi I can enter my account wich is made in uk and I leved few years abroad, but now I have moved back to uk, and I am trying to place bid on item byt it's not allowing me.

Return phone call from eBay

After a long wait I got eBay to call me back, I explained my issue and they went away to get an answer ... but did not come back to me and the phone went dead.I tried to call them back on the number the called me on, only to find this was in Germany ...

Postage selection issue

Hi, I am still having problems when I list items….when I get to the postage section the ONLY option is simple delivery…!I used to be able to click on that to get the option of Custom Delivery…where I could select the relevant Royal Mail service I wan...

Delivery times.

Ebay is taking longer and longer to deliver items, they advertise 2 to 3 days delivery which takes us all in, then we wait 2 to 3 weeks for it to arrive.Also 15 updates from the carrier doesn't help matter. Ebay need impose so sort of fine here to to...

Case closed without resolution

I bought a pair of jeans that did not fit absolutely shocking. There was meant to be Diesel jeans but they’re more like a cheap pair from Asda.

appeal

the seller has now immitted they made a mistake on the listing but how can I get refunded?

Upgraded to Business Account

I upgraded to a business seller as i was told by help that it was the only way to unlock multi buy discounts.However you need a business account and then a paid subscription for multi buy so it was pointless to change to business seller. I now find o...

Feedback

I purchased an item 27/2/25. Received 17/3/25. I had to travel to sorting office and pay because seller did not put on enough postage. Sent photos to seller. Seller raised issue with ebay Customer Support who found in my favour and issued me with a r...

Cant find, the U.K Postage only button.

Hello All.Usually i have no problem clicking the --U.K ONLY button.But this time, i am unable to find it.I dont want this item to go with Global Shipping, as they have just lost one one of my items i sent,Many Thanks, Jacqui

Can't buy any DJI products sold in UK and being in UK

Hey eBay Support, I can't buy any DJI products sold in UK, and also being in UK, what happened?

Item sold included shipping costs, after the sale the buyer decided to collect instead of shipping.

As a result the item shows on ebay as not delivered. The customer has provided feedback so he has them.There are no options to make alterations on my account.My funds have been held by ebay for almost 1 month.This can't be right. What can I do?

How to give potential buyer my address to come & view an item.

I have tried to send my address & phone number to a buyer for them to come & view an item but ebay will not let me do this, is there any way round this? Thank You

selling and buying

Hi, Still cannot get my head round to what eBay are up to by introducing the new BP fees and not allowing sellers to combine the postage cost on multiple purchases surely both measures must be effecting sales.They must know that buyers will not be ha...

How do I find when negative feedback drops off my profile?

I've thoroughly searched order history and the item is no longer there. I imagined the feedback would have dropped off beyond the previous 12 months by now.

E bay with holding funds

I do not trust ebay with my bank details so I am never going to update my account details, but ebay are with holding my funds & wont even let me buy items with the balance I have

Posting

Have sold some items using simple delivery so no qr code. I have printed the labels at home and at work and they still won't scan. Evri and even more hopeless than ebay, any ideas how I can resolve and get a qr code so it can be printed in the shop

Collection problem

No collection email received although tracking says item has been delivered to the collection centre. email

Tools violating Knives policy

Does anyone know how to list sharp tools that don’t violate the knives policy.my items either get removed or put on hold even when i change the listing to age verification postage.i have been selling tools for years but now these certain tools violat...

Location

I registered seller hub on ebay but I lived in Pakistan and my item location is uk and when I try to list item ebay restricted me to get approval but how I can get approval kindly tell me I m worried

Returns

Buyer received an item they purchased from me on the 12-03-2025, now 2 weeks later they send a pic and stating it don't work, item is a n gauge loco. When I listed I uploaded a video of the loco running perfectly in both directions. The buyer attache...

Resolved! Neutral feedback - seller wants it removed

I bought two items from a business seller. A day later the seller messaged me that there was an issue with the items and they could not be sold, so did I want a refund.I asked for a refund and it went through a day or two later.I left neutral feedbac...

Buyer requested to return item before it was delivered, do I need to refund postage?

Hi all, Long story short, buyer in Canada purchased a jumper, took over a week to pay customs fees, said they had paid it, now just over a week later the item has been returned to myself in the UK as it states on the tracking 'return to sender reques...

I am fed up and disappointed with eBay - hacked account

I am going to keep it short - I had my account hacked and I have been logged out. I am unable to change my password, despite numerous phone calls to the help centre. There is absolutely no help and I am so fed up with hearing 'thank you for being wit...

Ad fee Charges, charged twice

the amount that has gone into my balance is £14.23 - £2.89 =£11.34 it looks like the Ad Fee has been deducted again.

makeingan offer

Hi I am trying to do an offer but when I make an offer ebay changes the amount. ( I want to offer 300+ postage but ebay automated system changes the amount to 325+ postage) What can I do to sort this out?

Urgent: Missing €171 Payout – Stuck in Endless Loop with No Support

I have been trying to resolve an urgent issue with a missing €171 payout for over a month now, and I am getting absolutely nowhere. eBay stated I should have received the payment within two days of it being sent, yet I have not received anything. I h...

Old email address that I can't use.

Old email address that I can't use as I think i didn't register it fully now i need I.D for buying a pair of scissors

Hasn’t received payment

I sold an item for £85. Buyer came and collected the item. I verified everything with the code. Still my payment is showing pending since 2 days

Tom Ford Brand New parfum removed for counterfeit policy

Hi, my brand new Tom Ford parfum selling item has been removed due to counterfeit, even though its sealed with correct images to show authenticity. I also have a receipt and looked at other listings to ensure mine was similar. Any help on why this mi...

Ebay cancelled sale

I have sold an item and sent it on Saturday.EBay has messaged me today saying that the buyers account has been remove and that eBay has cancelled the order.Will I still be paid and if not what do I do next?

Failed delivery - Payout

Buyer paid for a high value item on Sunday, I sent RM special delivery on Monday. Turns out that the shop that bought from me is shut Tuesday and Wednesdays without telling me so Royal Mail failed to deliver today and will fail to deliver tomorrow. I...

Returning an item

Have started the return process & waiting a promised return postage label by today which hasn't arrived. No contact from seller either.

Returning item before the seller has accepted my return request

The seller is asking me to give him tracking number and send the item, before he has accepted or resolved the Refund Request from me. Is that ok, or should I not send the item until the Seller has goiven and update and responded to the request throug...