Buyers choosing postage means no tracking and claiming not received (two separate buyers).

[reg091]

My wife recently sold two video games. 

Both buyers (no connection) are claiming non-receipt.

She tells me that ebay now gives the buyer the option to choose the postage type (I wasn't aware of this change) and that cannot be changed.

Because the buyers chose the cheapest  - RM 2nd Class not tracked - then she is stuffed. (Of course they would choose the cheapest, who wouldn't??).

It seems like this new system is a charter for buyers to claim non-receipt and sellers are going to be losing.

Has anyone else started getting these non-receipt claims?

[john1297576]

Of course on low value item, tracking is impractical with increased cost. Especially buyers fees. Buyers should never be given a choice of postage

As far as the system is concerned, nothing has changed, since I joined in 2002, and I only use tracking for over £10, and then use Tracked 48.

If claims for not received, then buyer must be refunded, and if a proof of posting has been obtained you make a claim on Royal Mail. RM would investigate if any person continually claimed “not received”. 

[reg091]

So this isn't a new default that buyers get to choose postage? Apparently this is how Vinted works and I assumed ebay was moving to copy them when they dropped all listing fees.

To be clear then, my wife could have specified a postage method when creating the listing?

[61stephenuk]

Your wife must have chosen 2nd class standard delivery when she made the listing as eBay Simple Delivery is tracked  with Royal Mail or Evri.

If you can post the item number or send in a message we can look

[reg091]

ID is 235985962054

She is adamant that she had no way of selecting a postage option. 

[papso22]

That was not a listing with Simple Delivery, your wife chose:

Perhaps ebay suggested it to her but they didn't put it on the listing and the buyer had no choice.

[61stephenuk]

As papso22 says that was a seller selected postage not simple delivery

[reg091]

Thanks all. She must have been confused.

I am still surprised that two items should go missing. The only link is they were both dropped off at the same Post Office (one week apart).

[papso22]

With untracked postage you will never know if they actually went missing or if the buyers took advantage.