Unplesant ebay messages

[daisychains4u]

Does anyone else agree that this has a very agressive threatening tone? I had one item that never arrived at the buyer, I had tracking-  but still had to refund him-yet I get this message.

We wanted to send you a final reminder that there are still some things you’ll need to do for your seller performance   to meet our minimum standards in the United Kingdom.

Don’t worry, you still have until 19 Apr, 2025 to turn things around before any action is taken.

[*vyolla*]

No, I can't see a very aggressive threatening tone there, it's just an informative message.

Are you keeping an eye on your seller dashboard and metrics, eBay don't usually send that message out just for one defect:

https://www.ebay.co.uk/help/selling/selling/monitoring-improving-seller-performance?id=4785&st=3&pos...

[daisychains4u]

To me that reads- do it or else!- a very unpleasant tone- yes my dashboard is fine and been above standard until today- had one item lost by post office.

[red_magpie]

a very aggressive threatening tone?

I agree you're entitled to take umbrage at eBay's requirements, but this doesn't make them aggressive or threatening. To me, this would involve the application of a baseball bat, or warning that they know where I live.!

We don't know what other issues may have arisen, but it seems absurd to demand improvements from a seller who already has a 99.3% positive feedback, and 5 stars in every detailed seller performance rating. For normal businesses, these would be "to die for" customer satisfaction levels. They are vastly higher than eBay itself would be likely to receive if they allowed sellers to rate their own service.

But eBay seems to live within a fantasy-land bubble of it's own making. One day it's going to burst.

[papso22]

Unfortunately seller performance metrics have nothing to do with feedback and DSRs.