Chargeback

[megan1512]

Just got my first ever chargeback
Royal Mail tracking shows item delivered on the 17 th have had no contact from the buyer
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Reason stated " buyer does not recognise transaction " ?????????????
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[papso22]

You should be covered by seller protection.

https://www.ebay.co.uk/help/policies/selling-policies/payment-dispute-seller-protections?id=5293&st=...

[megan1512]

This dispute qualified for seller protections

We haven't received the dispute outcome from the buyer's payment institution yet, but this dispute qualified for seller protections. Nothing will be deducted from your funds.

We’ll close this when we hear back

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it appears i  am

many thnx

[megan1512]

UPDATE
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chargback dispute for an unrecognised transaction ?
buyer has since left feedback
Arrived safely and promptly, well packaged. A good seller, I would buy from again
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chargeback still open

[*vyolla*]

I think that buyers get their credit card statements in and don't recognise the name on the payment and immediately file a not authorised claim for that payment, which is a dangerous game for them to play if tracking shows that it was delivered to their address. It's basically a fraudulent claim on their part.

You're covered and haven't lost out, so all is good on that front.