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UK Seller News: April 2025

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Resolved! Wrong Evri label bought

Morning, I stupidly uploaded my Evri label on here for a blanket that i've sold. After wrapping it etc it weighs more that the 1kg one i bought - about 1.3kg. I need to buy a 1-2kg one or potentially go to my local PO. I've chatted to an agent who sa...

Multiple items

Hello! Does anyone know how to add multiple items to one listing? I have a load of Pokémon cards to get rid of, i don't want to create separate listings for each one.

seller return

Using the vehicle checker I duly purchased a car accessory which arrived. The item is not compatible with my car and while the seller is accepting a return they are refusing to provide a postage label. I cannot escalte this with Ebay as there doesn't...

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Underpayment of postage

Hifirst off I’m inexperienced with eBay i sold an item and the buyer had selected 2nd class normal post £1.55when I took the small package to the PO they scanned the QR code and printed the label before telling me that it wasn’t sufficient and would ...

Double charge

Hi There,I noticed I got double charged with shipping cost with 2 tracking numberPostage label for order no. 27-12760-76301Tracking no. SE281993945GBROYALMAILPostage label for order no. 27-12760-76301Tracking no. SE281991215GBROYALMAILIs this somethi...

Postage

So I sent an offer to someone of 160 EUR + postage but the invoice has come through at 192 EUR + postage. Ebay has been zero help so far..... I am confused

Funds / delivery

I sent my item first class / sign for = tracking .. Buyer received the item the next day in the afternoon . They signed for the item , left me feedback but on eBay it's still saying that item hasn't been delivered .. funds on hold due to this .. Anyo...

Not delivered

I have sent purchased item to buyer and tracked 1st class 7 days ago still shows as undelivered can not get hold of buyer and royal mail says item can not be tracked until delivery has been tried

Simple postage?

For people who buy multiple items the simple postage combines individual package weights and gives too high packaging weight and cost, I cannot cancel or change the label - what can I do?

Buyer didn’t receive item

Hi all, I sent an item next day delivery and 23 days on we together were getting nowhere with Evri. I refunded the buyer and complained to Evri. Evri have come back and said they lost the parcel but because I went through eBay for the delivery they c...

I.D Restrictions

Hello, I have an issue uploading items, I sent ebay pictures of my passport but they haven't contacted me and I still can't sell ...until this is done, anyone have any idea? Cheers

Unpaid fees

Hi I got an email about unpaid fees from an eBay account I have not used in years. I tried to change the mobile number linked to this account as I no longer gave access to the original mobile number but all that happens is that I go back to a page th...

Tracking number chande

How do I change my tracking number ,I mistakenly pressed the bar code,and the buyer wants it asap so I sent it special delivery know I can’t change tracking number I’m worried because it’s not on the system I’ll not get paid any help would be most gr...

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Full frontal required

Only an idiot would pay £200+ for a guitar when they don't know the maker. I recently called out an obviously counterfeit Gibson. It had no pictures of the whole guitar from the front. Looked quite nice, but was an obvious fake. I asked for details a...

cHANGING MY PASSSWORD

I received a message from E Bay telling me to change my password as someone was trying to use my account. I have tried to do this but cannot remember what my old password was so cannot get any further and am worried becaused I cannot now change my pa...

Buyer wants to return watch as not working two weeks after confirming that it was described.

Hi there all, Just wanted some feedback and advice on this situation. I'm a watch collector/enthusiast and sell watches on ebay. I sold a mint Seiko watch two weeks for £200 and had cordial communication with the buyer, who left feedback positive fee...

Missing Item

I ordered a cable for my work on the 7th of March and when I checked my purchase history today for an update it wasn't showing on the list. I checked my Paypal account and it shows the payment has been taken out to Ebay Commerce UK Ltd. Is there any ...

Another user pretending to be me and messaging sellers to cancel my orders (which they do)

3 Times in the past month another eBay user keeps messaging people I buy from "please cancel my order thanks" sometimes I recieve a message confirming if its really me, other times the seller just assumes its me and cancels the order. Basically I fre...

Invoices not available on purchased goods

Maybe I'm looking in the wrong places, but I can't find a way to produce a list of my ebay purchases over a period of say a year. This is obviously so that I can keep a record of my expenditure for my own accounts.They seem to have a system of record...

User avatar by • Conversationalist
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Printing labels

Ebay will not print the label I need to dispatch an item. The buyer has selected and paid the postage for 24hr Parcelforce. I have clicked on the Icon 'Printable Label' many times and nothing happens. It has worked before so what has changed? Really ...

Buyer made a return request, i accepted and then ebay issues a full refund without return?

Hi, i just got a return request from a buyer and i accepted it. I accepted specifically for ebay to issue a RETURN (not a refund)For some reason, ebay then immediately refunded it all and closed the case so the buyer doesnt have to return the item to...

Disappeared Purchase... possible scam

I bought something for £12 on Friday. I did find it strange that I didn't get an automatic email. I've checked today and the item is not in my purchase list but my bank has taken the £12 to Ebay... eBay O*06-12831-38 06-12831-38 would have been the s...

unknown error

trying to list an item I'll say what it is skip similar items part then when it comes to listing summary it doesn't load and says unknown error any ideas

Seller back tracking

Hii have purchased an item last night and paid but this morning the seller said his wife has given the itemaway he has asked me tocancel the order but I don’t wish to as I want the item, where do I stand

How does the promote listing work

I have possibly 5x low ish value items, about £10 each realistically. they haven't had any views, so no bids The "promote listing" describes some sort of pay per click system, which might be explained in a link from a link somewhere, and the payment ...

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THE bpf racket may be a bad thing to private sellers but guess what its a blessing in disguise !

WHY is it a blessing in disguise? that bay slaughters all private sellers and kills of any sale ! MY reason is that after checking back for one year from march i spent over £4960 buying items to collect then paint dome ,then collect more ,then sell s...

EBAY LIVE CHAT IN THE UK REMOVED?

Has the Agent Chat facility in the UK been permanently removed? I have been trying to resolve an issue with a returned item that I sold and I need to discuss my options with eBay. Each time I try to access Live Chat, I am only given the option for eB...

global shipping programme not activating !!

When i sell a listing from me in uk to overseas, lately the global shipping programme is not activating and advising the buyer the postage rate even though the tab for it is highlighted and activated. Anyone have any ideas i can check ?? I have to go...

couriers

my local store has just told me they will not be taking any more large parcels as the driver is refusing to collect them. is this right

As a private seller if you offer returns do you reimburse the buyer the original postage as well?

I was thinking of listing more items and offering returns on some items for instance coats and blazers. I am a private seller. I was wondering for instance if an item did not fit or they changed there minds should I refund the original postage cost a...

Problem postage

hi there I was wondering if anyone knows why this is happening to a buyer I’ve looked at eBay and it keeps sending me round in circles and it’s telling her to keep messaging me to see if I can find out what the problem is and it won’t tell me 

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Accepting an offer

A Seller made a offer on item they are selling to me & I refused, but tried to make counter offer via contacting through eBay. This was because, where you have to click the tab review offer it didn't allow me to put in my counter offer. The seller ha...

payouts on hold even though had feed back for client. but ebay says items have yet to be delivered

Just Started using ebay again after a few years. Noticed all different rules and regulations. 2 of the items i have sold have been delivered and i have received my feedback for these. However Ebay has these items down as not being delivered WHY!. If ...

CURRENCY MUDDLE

I registered in UK and want to sell in pounds sterling. My item for sale is only appearing however in Australian dollars and as an Australian item to be shipped from UK. Where on earth did all that come from? I'm nothing to do with Australia. Can't f...

Returned damaged item

 I received perfume which I sold, they buyer didn’t contact me at all when I tried to contact them, I open a case because I want help with what’s going on and not because I want the item back, I’m still left in the dark not knowing what’s going on an...

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Faulty/dangerous to use

I purchased some telescopic garden shears end of last year and they seemed ok. However, properly used them for the first time last weekend and the shears are faulty; they don’t lock in position when in telescopic mode and when also when not. It is da...

User avatar by • Contributor
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Buyer refund

I inadvertently sent a £33 refund to one of my buyers ,it says it's sent from my account,but they havent received it,so they can then send back to me (i have refunded the correct buyer)We are not sure why it hasn't happened Perhaps he needs to mark a...

Returns label lost

I received a label to return an item and before I could print it the QR code disappeared soon after the refund was processed all in the space of 5 minutes.i wouldn’t have expected a refund till the seller received it.ive asked seller to send me it ag...

Is the Offer feature now broken??

I keep getting "We couldn’t send 1 offer due to an unexpected error. Please try again later." I have tried with many items, as a group and individuallyIve tried different days and now a week later Is the Offer feature now broken??

Voucher codes not working

Does anybody know what the issue is with vouchers not working currently? I have had an 8% one through work perks and also a 5% one emailed to me and neither allow payments to be made whilst active. They are valid and I'm not purchasing from categorie...

Buyer fee calculator

As a seller I like to have my set prices at round numbers or .99p rather than these current random prices with buyer fee included. Has anyone got anything that calculates to get your prices looking more standardised?

I just opted out of "Simple posting".

I have not liked the recent changes such as buyers fees and simple delivery. I placed a new listing today, and for the first time, when I got to postage, I encountered the message “Simple delivery will override your postal choices.” This looks obliga...

All payments and pay outs on hold?!!

I have been using the same bank account and bank card for years. No changes to my bank details. No problems... until about August of last year.eBay decided to put my payments on hold and messages to say I need to add a new payment method. Even though...

Help

Hi eBay, Can you do me a favour to make it sure that can I hire assistant from Pakistan to handle my business.thank you

Feedback

Why has eBay changed the customer payment, people are complaining that they end up paying more for items than they are listed for. I nearly lost a sale because it was more money than anticipated

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Seller Beware

the returns experience is very much in favour of the buyerthe item was used and had a very very minor loose stitch which I hadn't spotted when listing - easily repairedit took the buyer nearly 3 week to identify thisI offered a 50% refund which was r...

USPS Fails Sellers & Buyers

Have been a regular purchaser from sellers on eBay. But shipments through USPS have been erratic, often infuriatingly slow. I buy when I have need. But when USPS drops the ball both sellers and buyers have to endure frustration. I don’t want to buy f...

Help

Hi eBay, I hope you’re doing well. I’m willing to know some information or details.• I want to switch my account to the business I have no idea that my account is business one or personal. • I need some guidance as well how to avoid from being blocke...

Expensive

Am I missing something, or with the new Buyer Protection has it become much too expensive to work on Ebay? I know it is the buyer who is picking up the new charge but it seems almost pointless listing the odd t-shirt for 99p as by the time you add po...

Accepting and refunding buyers

are eBay breaking British Law; See below the rules on Gov.comAccepting returns and giving refunds: the lawYou must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to.Check when you have to offer refunds an...

Requested refund due to wrong item sent, refund case has been closed before I could send

I recently bought an item listed as large but when it arrived it clearly was the smaller version. I had checked the item details, there wasn’t much of a description but I saw the dimensions and the title said large so I bought it. My guess it was a g...

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Selling

Hi there, it’s not coming up. I posted my item has put the wrong tracking number and they have left cover reviews that they got the item.

Ebay will not let me list a JCB Oil cap as it says CBD may be sold by pre-approved sellers only ?

I am trying to list an engine oil cap for a JCB digger, but Ebay are picking it up as a CBD listing. They must think its a new type of drug ? So they wont let me list it any one else having similar problems listing items with Oil, filler etc in the w...

Refund postage using eBay simple delivery

I have a buyer who has paid for three items and wants them sent to the same address and wants them all packaged up in one item to save costs - perfectly reasonable. He has already paid for each item and the postage. If I refund the postage on two of ...

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Return question - time lapse

Hello, I am looking for some advice please. I sold an item on January 5th to a global customer. I have received a return request this morning saying the customer wants a refund as there are loose threads and the material is not good quality. The exac...

Getting paid when item has been delivered to buyer's nominated collection point

I sent the sold item via Royal Mail Special Delivery, and the buyer asked Royal Mail to deliver to their ''nominated collection point '' eBay doesn't consider this as being delivered, so funds are being held - I suppose until buyer collects from the ...

Payment on hold..........

I have sold an item tracking confirms delivery and i have received positive feedback from the buyer, but eBay have the funds on hold still delivery was 13/3 so should of come through by now i would of thought, i can't get passed the "help bot" to fin...

Bidding suspicours

A buyer bidded on 16th march at a particular price, I bid higher, 17th March, outbid, bid again, was outbid and again, then noticed the price the buyer bid on 16th March kept changing to outbid, so however many times I put in a bid, yesterdays buying...

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Best Offer Received

I have an item listed for £24.99 but with the new Buyer's Premium shows as £26.71. I understand if it sells for £26.71 I will receive the £24.99 which I am asking. However, I have received an offer for £18.54, which seems an odd figure. I am wonderin...

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ITEM NOT ORDERED BY ME

I have just received through Royal Mail a item (pack of tarot cards) something I would never think or ordering from E bay. there is not purchase slip for me to get contact details. The address to return states that it is not the seller. There is no o...

Offers and counter offers - a stab in the dark

The new 'buyer protection' fees seem to result in buyer and seller speaking two different languages when it comes to offers and counter offers. As a seller, I want say £10 for an item so that's the offer I'm looking for. If I tell a buyer that, and t...

Combined postage invoice

Im Having major issues with creating a new invoice for combining postage. Gone through seller hub. Keeps saying error come back later, yesterday and today. Can anybody help? Keep going around in circles.

Wrong QR code

Hi the QR code supplied was for a letter but it should have been small package the post office will not accept it. What can I do ? Thanks

Why was my order cancelled

I ordered 40 pieces of coffee cup, last night and this one I was told my order have been cancelled without any reason. Now I’m confused and pain. those are gifts for my church members for this coming mothering day which is on Sunday 30/03/2025Order n...

Address issues - wrong country

I recently moved back to the UK and changed my address to a local UK shipping address. EBay still thinks I live where I used to and I can’t make offers on items as I constantly get the error message ‘doesn’t ship to your country yet’. i am at my wits...

Is anyone else getting fed up and frustrated that eBay are not following their own payout rules?

I'm getting very frustrated and fed up with this new payment system as eBay are incapable of following their own rules.I have several items (8 currently) that have received positive feedback and therefore as per their own new rules I should be paid.B...

Combined postage invoice

I seem to have lost the option to send an invoice for multiple items to be able to combine the postage there is no option to send payment details or a send invoice option in the drop down menu. No even marking the ebayer as a repeat buyer. Can anyone...

Strange bidding experience

I bid max £86 for 235996694322 that had a starting bid of £80 and won the item. When I checked the bidding history, one other bidder bid £80.08 and says my bid of £82 being highest. whats going on?

Dodgy seller

Offer accepted for some jordans money left account, seller immediately messages saying hi mate ebay is taking £50 of fees please could I cancel the order and you can buy from vinted. I realised he must be dodgy so I thought ill go ahead he says he ca...

Shop

Hi. We are thinking of changing our shop subscription from basic to featured. Mainly because we have over 700 listings, and only realised today that you get charged 12p per listing thats automatically resisted. So the 1'500 free listings per month wo...

Buying from China.

I bought an item from a China source in November 2024. I had/have persistent problems with it and the supplier consistently delayed help until the 30 day return period had expired. Tried to get help from Ebay but they were unhelpful. The item, a Too ...

Refund issue & cancelling

A buyer purchased an item from me but there was a misunderstanding my end and I told the buyer that not all the items were now available so he decided to pull out which was fair enough. However, when I went to cancel the order it says I owe them the ...

Cancel a sale

Hi all I have sold an item. In the text i outline that the buyer is welcome to arrange courier etc to pick up, and i will arrange for it to get on the van.There are postage options on the page, however none that i have put on. The buyer has picked th...

Resolved! Why do some buyers have to pay VAT?

Happy Sunday, back again with maybe a noob question....Why do some buyers have to pay VAT?Just trying to pass on some things cheap, starting at .99p, £1.99 and three items sold recently..99p shorts sold for .99p +buyer protection fee at 0.76 and deli...

why is balance disappearing

Any idea what’s going on? I’ve sold 3 items for about £50 and my eBay balance is going down by the day . It went down £4 yesterday and £2 today… and I have no idea what is going on? I’ve sold £50 worth of items and I currently now have £8 in my accou...

Resolved! Post

Just entered an item for sale clicked on postage but unable to bring up royal mail which I always use, post at a post office, don’t have a printer. Any suggestions?

Relisting

I relisted items at lunchtime today (Marks and Spencers, Boden, Laura Ashley etc) but if I search for example for a 'Marks and Spencers jumper' with the size included, I cannot see my item.....this seems odd as previously I was able to always see it?...

Changing account from Business back to Private

I want to change my account from a business account to a private account. My sales history can show that I am now only selling second hand bits here and there (mostly for my dad). Is this possible? I don’t want to start again as a private seller with...

Case closed in buyers favour as no label supplied in time even though buyer is on holiday...

Buyer bought item Claimed it was not as describedEbay escalated claim giving me 5 days to produce a label Messaged buyer numerous times to get dimensions as item is large and needs to be in 2 boxes, no reply from buyer. Few days later buyer replys st...

Combined Postage

I have always been able to send combined postage invoices, but now find that I am unable to do so, even though my Postage Preferences are specified for this. Even my buyers are unable to request a combined postage invoice. Anyone else having the same...

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Tracking number

If I have sold a item and gone with the Royal Mail label provided, marked the listing as posted then when I've got to the post office I've changed to dpd how can I change the tracking details once it's been marked posted as eBay won't release the mon...

Issue with postage settings

Is anyone else experiencing issues with postage settings?I have my listings set to buyer pays but when I view my items for sale on the selling tab, they are displaying as seller pays. I’ve gone back into the listing and double checked they are defini...

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Returns to China

Hi. I need to return an item to China. The return postage however will cost more than the item itself! The seller advertised the item incorrectly so he’ll be refunding the cost but only once he’s received the item back.Does that sound right? Seems a ...

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Withdrawal of Payment

Anyone else having an issue with being able to withdraw their funds. Buyer paid for my item, received it, signed for it, left positive feedback, I even have evidence of the buyer's signature. Despite explaining this to Ebay, they are still not lettin...

Listing problem

Can anyone help? I'm having problems listing an item. It is claiming that I need to update my return policy but when I click on the correct bit it does not allow me to change my return policy as there is no link to it.... This is frustrating and I ca...

Authenticity

I have an active listing but eBay haven’t added authentication guarantee on it as it’s over £500 I’m wanting to add this myself, how do I do this ?thanks

Money pending

Hi my son put the wrong tracking number for a item I sold I put the correct number into Royal Mail and it shows it’s been delivered and signed for but my payment is still pending

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item not as described

purchased tomtom sat nav as new unopened in fact it was over 12 yrs old contacted seller who sent refund straight away,i asked for a return label as i'm not paying for the sellers mistake yet the parcel is wrapped ready to post and i have asked twice...

Global Shipping Programme

Sent an item to someone in Florida from the UK, tracking says it's been delivered by USPS but customer saying they haven't received it, anyone else had the same type of issue? Never had a problem before when using GSPThanks

Cash payments

Hi,I paid for an item in cash when I picked it up, but now can’t mark as paid, neither can the seller apparently.

Welcome to eBay... You're not welcome!!!

Hello eBay community In your opinion, does it make sense to temporarily suspend my account after it has been authenticated and linked to my Payoneer account? Is it also possible that it was temporarily suspended and when I start contacting customer s...

Technical Issue 500008

Hi. Whenever I make a "best offer" on any item I get "Sorry we are experiencing a technical problem. (500008) Have I done something wrong? As it's been going on for a while now.

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Establishing that a buyer has received an order

I'm completely new to E Bay selling. A week ago I put 4 items up for sale and they were purchased by three separate purchasers literally within minutes. I quickly packaged the items securely and printed off the four labels (two were to the same buyer...

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Using Simple Delivery

Anyway else having problems with simple delivery, when I sometimes use it I don't get an option to change delivery days, as it can't be more than 3 days with this I can't change it so I have to use Evri 4 days, anyone else had this problem?

Account restricted

My account was restricted for no reason. I sent the trackings via email and they told me they were restricting me permanently because I was a risk to the community. I asked for details but they couldn't give me any. What else can I do?

Option for Evri delivery to a parcelshop

When selling I would like to offer the option of either:"Evri Delivery to home or business address" or "Evri Delivery to a ParcelShop".For 1-5kg parcels this would be a substantial saving:Delivery to home or business address - 1-2kg is £4.60 and 2-5k...

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  • 336 Views
  • 6 replies
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Resolved! Negative feedback

Hi everyone I just wish to let everyone know about the negative feedback removal eBay has. I was selling an item guy was highest bidder 20 minutes before end of auction he messaged me to say he wishes to cancel his bid. I explained that it’s almost e...

EBay payments

Just thought I would write a message to say that has anyone else gad same problem. I sell golf clubs golf bags so on to post any club or golf bag it’s £13-£22 or depending on weight I sometimes sell 15 to 20 items in a week which works out roughly fo...

Postage settings

I wonder if you can help me. I sell postcards and use the same postage method every time. Why does EBay not remember this and revert to some default setting and I have to set it up again for every single item. Really annoying and time-consuming.

retracted a bid and now cant bid/buy

Hello, I wanted to place an offer and the message came back, "Unfortunately, this item isn’t available for purchase in your location.{e264453-1260494x}". I tried to "buy it now" and the same message, I tried buying another item and same thing. I did ...

How to i restart a return

I’ve recently sold an item i didn’t know was faulty and opted for a full refund except the shipping costs is blasphemous, how do i change it to a partial refund?

Delivery

Hi, I caught the delivery driver hanging an empty opened bag on my letterbox and taking a photo of it and scarper up the drive but she wasn’t quick enough and I confronted her and she said search my van , and then she took the bag and drove off, what...

Selling and Refunds

Afternoon All So I have sold a faulty item for parts only. The item condition was set to "For Parts Only not Working" within the listing. I reiterated this within the listing description once again. The photos indicated that the item partially worked...

Click and Collect

HiI've selected click and Collect for my purchased item. My item has arrived at its location.But I have not received my code yet.How can I get it ?

payments on hold due to issues with collection

On Monday 10th I had a product collected and I entered the 6 digit code. However I still haven't been paid. I found out that this is because in the "payments" section it wishes for it to be dispatched and delivered before i get my money. However, on ...

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Help

Hello, I want to report that I have broken one item which has been puschar by ebay. After few used this iteam stoped work. Iteam has 2 years of guarantie. I have report to the seller and they respond few times that they are happy about collection but...

Ebay's new buyer protection fee

Due to ebay's new buyer protection fee i'm now getting ridiculous offers (offers i don't mind) but way below the value of my items and also because of this so called "protection fee".When are ebay going to revert back to the old way and stop conning ...

Pre-filled catalog information

I list a lot of video games , I always like to include the EAN number for buyers , as soon as I enter the EAN number I get all the catalog info added to my listing, often this is incorrect … I go to edit the info or remove the incorrect and boom! I l...

Refund

OM806157255GB That’s the tracking number if I tracked it says delivered but can’t find order  

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Resolved! Payment pending

I sold an item 5 days ago. It was collected on that day and the QR code scanned on collection. Money shows as leaving the buyers account but for me still states as "pending and awaiting collection". Never had this issue before. How can I get my money...

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Evri parcel damaged beyond repair

Hi, Is anyone able to give any advice. I have a parcel that is listed as beyond repair. I am the seller and have issued a refund. The postage was Evri through eBay. Both eBay and Evri are being unhelpful and I have no idea where to make a claim. Any ...

Buyer Protection Policy

Is it me or is getting funds released getting harder ? A few weeks ago you could get a payment released once you received positive feedback (even if the item was still showing as not delivered) and payment would be received within 24 hours. Now it se...

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  • 5 replies
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Postage not combining at checkout

HiThe issue I am having is with buyers being able to combine postage at checkout.I have settings that allow the following:If you buy two of the same item; postage reduces to one amount as I have combined postage set up with next item for £0.00 additi...

Resolved! Bladed items - letter opening knife

I had my listing removed and thought it was a silly mistake, but on checking it seems this is now real eBay policy. I would like to register my protest against this, whether it comes from eBay or the Government. The Government list of restricted item...

Buyer request for partial refund

Hi, I brought a big item, but a critical part was missing from the box, I asked the seller for a partial refund of £13.49 so I can buy the part that was missing. the seller agreed and told me to put in a request, but I don’t know how to do this as th...

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