Parcel returns

A refund has been given to a buyer because the parcel hadn't arrived . Is the parcel automatically returned to me, the seller?

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Parcel returns

Unfortunately not always,  I'm presuming you did have your return address on the back of the item?  Then there's more chance of a return, but as said it's not a guarantee.

 

You can turn to the postal / courier service you used, for compensation for yourself for loss of an item.

 

Did you buy the postage through eBay?  Then, your claim is with Packlink here:

 

You can open your claim here:

 

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619#

 

You will need your Packlink reference number which you can find here:

 

https://delivery.ebay.co.uk/private/shipments/ready-to-purchase/

 

@sill_1379 

 

 

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