Help getting payment

[martinpattinson1]

I recently sold an item and bought eBay paid postage label. Unfortunately when I took the item to the post office they told me it was too big for that postage label so I had to pay for another postage label with a new tracking number, which covered the old postage label. So as far as eBay is concerned the item has not arrived, it has because I have tracked it so they will not release payment. How can I resolve this? so I can get paid?

[**peaseblossom**]

Contact ebay and ask them to change the tracking number.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid 

[tressygirl]

Using a laptop /PC and Chrome you should be able to change / edit that tracking number.

If not,  contact eBay Customer Services they can do this for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

For the unused postage labels bought through eBay,  you can receive a refund,  but may need to wait 24 hours for the label to appear before being able to cancel it.

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process.

@martinpattinson1