Member To Member Support

Resolved! buyer refuses to pay customs and pick up the package

hello, i recently sold a large tapestry to Uk, since i am shipping from Eu to Uk the buyer from uk has to pay customs. She refuses to pay, does not answer my messages and telling me that i have to sort this out..?the package is large and waiting in u...

I need to send a seller my email address for a PayPal refund after 90 day as item has failed

How to send email address to seller for refund

Posting a tube via Post Office

Just created a draft listing for some model railway tracks. I have packed them in a cardboard tube that is 80cm long and meets the diameter size for Royal Mail tube service. But there is no option in the Simple or Custom postage options for this on E...

Damaged watch case

I bought a d&G watch when I opened the box the leather case was disgusting all this old white leather stuff came out of box . I want to return it but the buyer isn't interested and said no. The watch was meant to be a present. U can't sell something ...

Auction Lost

So Ebay says I just lost an auction which sold at £43 but my maximum bid was £44 ????? God damn it, what is happening Ebay ?

refund

I ordered a item it was delivered to the wrong address ,they sent them back saying wrong address ,but I have not recived a refund, not they cant find my order

Collecting a parcel from Evri collection point

I went to collect my parcel today and the collection point won’t release my parcel without a barcode. I do have an eCP reference number. Should I have a barcode and where do I get this from. The seller said that ‘eBay doesn’t share the actual barcode...

selecting a courier

Good afternoon everybody, I m an artist and used to sell artwork on ebay, but now simple delivery only lets me post item upto 61cm, my artwork is usually bigger then that. It wont let me choose any other postal services or couriers, simple delivery m...

Return Request

Hi all just some advice needed, i purchased some disc brake pads for my vehicle having quoted the registration number, the seller assured me this was the correct item. So made the purchase and the item arrived 14/07/25 so all good. Attempted to fit t...

Global Shipping Programme

I have setup the Global Shipping on my seller account and selected Global Shipping in the item listings. I am based in the UK and using ebay.co.uk When I look at the listing from a machine based in the Netherlands and ask to purchase the item, after ...

Can't Filter Item Location by Miles Anymore

As of yesterday, I can no longer filter listings by distance (nearby miles) in the eBay app. The feature still works on the website, but it's missing from the app. I called eBay, and they told me the distance filter has been removed from all versions...

How to take a listing off my sellers account

I have decided to keep the item that was up for sale, how do I take it off please?

Can't use my acout

I can log in,but can't use my ebay account,it's saying error or invalid topic.What's wrong and what to do.

Micro payments

I missed my micro payments how can get them resent

Do watchers get a notification of a price drop?

Do watchers get a notification when I revise a listing and drop the price?

Unknown charge of £11 on my bank statement

Just looked at my purchase history - all up to date yet my bank statement today reveals a charge of £11. What should I do ?

Not showing as delivered.

Afternoon all, I send an item tracked signed for, Royal Mail, it never showed up as delivered after 5 days so I contacted the buyer and they were over the moon it had arrived in 2 days and they had to sign for it it’s been 10 days now and still not s...

We noticed that you’re having some issues ?

QUOTE We noticed that you’re having some issues with your recent orders. We know that problems with orders happen occasionally, but we’re always concerned when we see buyers opening an unusual amount of return requests, claims, or payment disputes.On...

SD Evri

Anyone received a refund on unused SD labels?Seems only the mentors and agents are stating that you do. They are providing a link but is a waste of time as nothing is actioned.I can understand ebay wanting to make money from sales as they are not a c...

Ebay NOT processing refunds!

I recently cancelled an order and I received an official acknowledgement from eBay stating I had been refunded. Fast forward seven working days and I still have not received my refund! Anyone experiencing this issue?

Return entitlement

I ordered a specific machine to do a special order for a wedding.When the machine arrived it had parts missing, I've waited 3 weeks now and received 1 of the parts, also had to involve ebay, its now too late for me to do the order so I want to return...

Cant mark

I sold an item on the 15th July and they picked it up, it was my first sale and they did not give me a 6 digit code and now I haven’t been paid as I do not know the code to confirm delivery as I didn’t even know this was a thing. In our messages I ha...

50 pound voucher missing

I was promised 50 pounds off my next purchase after selling an item 10+ and have since sold 2 items which are above 10 pounds however the coupon seems to have disappeared even though there was a notification saying that I have fulfilled the condition...

Sold a dress. Realised it wasn't as advertised. contacted seller, no word from them.

As above, immediately sent a message to the buyer , giving her the option of cancellation/refund or accept the dress as very dark navy instead of black.she never came back to me but it seems that eBay have taken over and are working with the buyer. W...

Out of pocket because they changed their mind.

I've just had a return initiated because the buyer 'changed their mind'. Now although they're paying for the return postage I'm still out of pocket for the original postage. How can this be right? How can I be losing out through no fault of my own? S...

Evri lost parcel then said they found it and returned it to me but it’s not my parcel.

I refunded the buyer but not sure how I go about getting my money back from Evri

Missing delivery - but who sent it.

A parcel was apparently delivered to me by Evri on 1st July and left in my 'outhouse'. I did not receive the delivery. I do not have an 'outhouse' and I have no knowledge of any purchase that I was expecting.It has taken 3 weeks (from the delivery) t...

Offers and Buyer Protection Fee

Hi Everyone. I have now been given clear details about this subject from Ebay. If the offeree makes an offer of £4.13, Ebay adds the Buyer Protection Fee to that, when the offer is made, which is why the offeree sees an offer of £4.50 and the seller ...

I have seen an picture of the buyer with a feedback left for me , HOW DO I DO that myself ?

Cannot add tracking to a shipped order, is there a current issue on Ebay?

I had issues using the Ebay shipping options on Friday so used RM directly, had confirmation on Monday that the item had arrived but the sller hub is not letting me add tracking or tag the item as shipped, is there a known issue at the moment?Cheers

Feedback number changed to k?

How long has the feedback number alongside the buyers name in search become k? ie 2k...4.8k etc.oneblankcard 100% positive (4.8K) I think people have been chewing the lead in their pencil for too long and it has addled their brain. LEAVE THINGS ALONE...

Simple Delivery

Are any other sellers experiencing problems with the so called Simple Delivery ? Just had my first experience of using it. Printed out the label fine. But then when they scanned it at the Post Office it wasn’t enough, I don’t even know how much eBay ...

Returned Item Using Own Postage - Not Refunded

Hi, I returned an item using my own postage. Labels issued by eBay are not accepted in my country being a crown dependancy. The return status is therefore showing not returned or delivered.The tracked return was received by the seller 8 days ago and ...

AndyLorraine

hi can anyone tell me where to put the SKU number? The custom label number? It used to be the last one in item specifics but since they changed their app I can’t find it when I’m creating a new listing even when I do it on my laptop can anyone help

I haven't received an invoice

Hello, I made a purchase on eBay but I never received an invoice and I cannot contact the seller.I sent an email to ebay@ebay.com but no response.Can someone help me ?

Refund Requested

I sold an item of Korean skincare to a customer, she asked if the item was authentic so I scanned the barcode and sent her a photo saying this was the result when I scanned it, it seemed absolutely right and I had no reason to think it was fraudulent...

Amend listing from collection only to delivery , the package weighs 60kg but cannot amend my listi

My package weighs 60kg but cannot amend my listing beyond 20kg

Simple Delivery setting incorrect postage for small item

I'm trying to list a small 50g item 15x15cm and 4mm thick, this can be posted as a small letter, but for the life of me I can't change the simple delivery option from a 1kg large letter at £2.70.Anybody got any ideas

To much money taken

I paid for 1 item but it’s taken 3 times the amount

12 month warranty - no response from seller

I purchased a refurb iPhone in February and the battery has expended to break the case, it also doesn't hold charge and switches off. The seller is ignoring my messages and their website contact details do not work - email bounces back.eBay are impos...

Item bought using GSP, stuck at customs due to incorrect tariff code supplied by eBay

Hey all. Thanks in advance for any help. I bought a phone on 13 June (a month and a week ago) from a UK seller using the Global Shipping Program whereby all shipping and customs charges are paid up front (Item cost GBP200, Postage GBP28.17, Import ch...

Editing

I require to delete on of my photos but I cannot find the correct link, for instance, when I go into Selling.

Offers

Hello, if I am made an offer of £30 and I accept the offer, will I receive the £30, or will there be fees deducted from this? I am sure in the past I accepted an offer, but was not paid the offer price.

pelvic floor ems chair

Hi, does anyone know what’s gonna happen when you post the item to the buyer but twice tracking number said delivery attempted- no answer.? Thanks

scheduling items ready for the following months free listings. is there a fee to pay?

if i have used all my free listings for the month, but wished to start making a list to be scheduled for the next free listings in the following month do i have to pay a fee for going over? thanks i have looked through the forum and cant find the ans...

Adding my own courier costs to an item I am trying to sell

Hi, hope someone can help?I am trying to sell a bicycle and I want to include my own courier costs for delivery as the ‘Simple Delivery’ option that eBay provides is no use for large items, how can I do this? Thanks in advance

Posting to USA

Someone in the USA has requested/asked/pleaded I let her buy an item and she's happy to cover costs.As ebay have suspended shipping through G.S.P. can I use Evri.If so how do I get a label that reflects a different amount, rather than the bog standar...

Offers and Buyers Protection Fee

Hi does anyone know when you receive an offer for an item that you are selling, whether that offer includes or excludes the Buyers Protection Fee?

Negative feedback due to new postage rules

Has anyone found that now that eBay are doing postage similar to vinted (ie buyer pays direct for the postage they want and we just post as directed and it’s all tracked and dealt with via eBay) that there are issues and eBay aren’t willing to deal w...

How can a buyer or seller manually change the delivery status?

I printed an EVRI delivery note but the EVRI locker kept coming up with issues. I ended up posting myself through DHL which the buyer has confirmed over message as being delivered and he is happy but neither of us can see anywhere how we can override...

car battery is flat and the seller wont replace

so i bought a abrand new car battery in october last year and it has gone flat but the seller wont replace it even though its still under guarantee

Help please

I think eBay has crashed or something, I’ve had an offer accepted but it’s not showing up that I’ve won and I don’t have an option to pay

Simple delivery- no expedited service?

I was recently asked to expedite a delivery for a buyer but there was no option to do this. What if I had not used the simple delivery label and sent it 24hrs tracked at my own expense, would I be in danger of losing my payout?

Postage in UK

The postage options are not safe. I would prefer to use shop/locker drop off with the buyer having to collect from the shop/ locker. Have had parcels go missing with the new delivery option. Buyer stating they never received and Evri not getting pict...

VaT on a second hand motor spare worth £60

Hello All, I've bought a used spare part for my motorbike valued at just over £60. Ebay has charged me VAT. The seller and I are both in the UK as is the item . They also added a Buyer Protection fee! How do I raise a request with EBay to get the VaT...

Hi im trying to list something as ive done a million times. I get to the end then it says error

Im trying to list something and when i click to post the ad it says error and i need to complete seller registration??? My profile has been complete since 2017. And ive posted a million things. But now i cant

Postage cost?

What is going on with eBay postage cost. I can no longer set my own postage cost. I am now losing money is I still have to pay for for packing tape, printing ink, petrol, marking pens and my time. I think I will use Facebook market place from now on....

Collection

I'm having a problem getting an address to collect an item I've brought, been given a post code but nothing else, no name number or road

POSTAGE COSTS

MY BUYER BOUGHT A ROYAL MAIL 2ND CLASS SIGNED FOR POSTAGE LABEL WHICH DIDN'T COVER THE SIZE OF THE PACKAGE.SO I HAD TO RE LABEL IT AND TAKE IT BACK TO THE POST OFFICE AND PAY!I'VE PUT IN FOR A REFUND I BETTER GET IT.DIFFICULT TO CHANGE POSTAGE OPTION...

Bicycle sold

Helloi have quite frustrating situation and need any advice week ago sold a bicycle, great condition no scratches or anything, because it’s never been on the road since purchasepacked extremely well(have proves)Once the buyer receives bicycle he felt...

Item broken after 2 months

Hi we recently purchased an item that was fine but broke after 2 months I have reached out to the seller but I am getting nowhere as I keep being asked can you fix it is there anything I can do as regards replacement or refund

Return Of Faulty Goods

Can anyone help I have purchased an iPhone from a seller which turns out it is not fit for purpose I.e I can’t make nor receive phone calls There is no cellular so messaging (text) does not work. I’ve tried contacting the seller but no response I put...

Ebay asking for verification (again!) VIrgin Money account

Hi i'm asking on behalf of a friend who is relativly new to ebay (25 feedback) He has bought items on ebay and just started selling a few items . He had no trouble paying for items, he set up his bank account with Virgin Money , with no trouble but n...

USA buyer received item but it wasn't tracked and payment in escrow

Hi there A buyer in the US has received my item from the UK, but it wasn't tracked hence his payment remains in escrow.What can I do to resolve this? Thanks

Broken phone holder

How do I approach this? The phone holder for the car was broken and supplier is ignoring me and will not answer. I've left a negative review to advise others not to purchase in the interim.

Counterfeit Perfumes are rife on eBay!

I am getting hugely frustrated at the lack of monitoring and clamping down on the selling of perfume "free samples" and counterfeit perfumes. Over 20 sellers just yesterday I was able to spot inconsistencies in the bottles and packaging that clearly ...

Automatic relisting

I can’t work out how to cancel automatic relisting.it says remove automatic relisting from the drop down menu but the drop down menu does not have that option.Thank you

Resolved! Postage Issue

I sold an item , the buyer choose Yodel for posting, but yodel stores said the package is too big for posting. What do I do ? Can I use other postage outside eBay and how will I get paid if I post outside eBay postage option that the customer choose?

Simplified Postage woes

Some of the items I sell are small and fit in a regular letter size and so I used to be able to send at the 0.87p second class postage cost of Royal mail. Now due to this simplified postage the same is costing me £2.70. This makes no sense. How can I...

Payment late by 2 days, help broken

1 Give me my money, ebay! Isold an item. It was delivered 4 days ago on Saturday 19th July. eBay states 'the funds' (ie MY money) will be available within 2 calender days (note that it is calander days as opposed to 'working' days) 4 days later, ebay...

Tracking

Hi I need some help so ive sent a item today ive paid extra myself so they get it next working day but simple delivery as added tracking number on and I can't find anywhere to edit and put the correct tracking number in?

Cancelled order

Hi, can anyone tell me how a seller can cancel an item once you've won because they wanted more money? As ive just won a 72v battery and went to pay. Now its been cancelled and the sellers saying its broken郎路‍

Unable to select correct weight for item

I have been selling badges on ebay over the last 2 weeks. I have been setting the postage as Royal Mail 2nd Class Large Letter up to 100g. A badge including packing is approx 60g which should cost £1.55. Today only have the option of 1Kg which obviou...

Tracked 48 delivery Royal mail

I sent a parcel on Saturday and the status hasn't changed until today, it only says 'we got it', should I start to worry?

Resolved! Post surgical cat collar only big enough for a budgie ... seller not responding!

re: i hate sending things back .....Past help from community said that all i had to do was post a returns ticket and say simply: Not as described ... just to draw ebay's attention to the fact that something is wrong with the item ... without actually...

Royal Mail didn't accept the QR code I had copied on my phone

The return has been agreed with the seller (a mobile phone for £59). But when my partner went to Royal Mail, and showed the QR code on my fone through a typical QR app, the clerk didn't accept it. And told her to go away and find out from Ebay. BUT d...

I want to change delivery method on a sold item

I listed an item for sale with the buyer to pay postage by royal mail I have since found the parcel is too long for this to be affordable so wish to change to a carrier which the buyer is happy for me to do but can't find how this is possible on ebay

Restricted account

Hi, I have had restrictions put on my account stopping me from making bids and from selling but I haven't received an email why I have had restrictions placed on my account. What do I need to do?

Return labels

Hi, anyone know a way to alter my return settings so that when a buyer opens a return, the system will automatically give an EVRI label and not a Royal Mail one? Thanks

Wrong item sent

I have sent the wrong item to a buyer. What's the best way forward? Any suggestions welcome.

Block my account

do you think I would call ebay up if this account was blocked no I am only doing this because this account is active. I do not want to be a member of ebay what part of that to they not get. God sakes

Resolved! Oversize item

Hi there, hope you can help. I sold a couple of garden planters which together weighed 8kg and size was 48cm x 70cm. I bough an oversize label for yodel but the local drop off refused to take it as it was too large! Now I don't know what to do as it ...

How do I increase the postage AFTER a sale

I am quite prepared to add an amount tas the package is bigger than expected... how can I do this to an existing sale with a tracking number generated?

seller requests a video of item to check malfunction, but needs my personal email to send it

Advice please, seller requests I send a video of malfunctioning item-probably to check that I am using it properly? Happy to do do but they need my personal email so I can send it, not happy about communications outside of Ebay. What should I do ?

"disspatched button"

hi. i have disspatched an item, but i can not see the disspatched/sent item option that then lets the buyer oniw its been disspatched

Buyer vanished bag is breaking months on

I bought a designer bag 6 months ago. The item was sent to the authenticators who passed it. As soon as I received it the buyer vanished. It had cracks in the leather trim and Iv used it a hand full of times and all of the rim is cracking. I had it l...

Postage cparcel collection without owning a printer

I used to be able yo send my parcels 48 hour tracked royal mail and bring my label. With the new changes from ebay Simple postage, i am only offererd royal mail 58 hrs tracked, and print label myself fir collection, or get QR code to take tonpist off...

Simple Delivery / Channel Islands

I sold items to a buyer in the Channel Island. Unfortunately the buyer cannot finish the transaction as Simple Delivery does not appear to include the Channel Islands in any way, shape or form.We are all aware of our all-new inability to access 'Sold...

Is there a guarantee in electrical goods .My 120 amp alternator purchased in November 2024 from sell

Is there a guarantee in electrical goods .My 120 amp alternator purchased in November 2024 from selly service lasted 8 months.Ebay told me there is no guarantee only a 30 day return offer.Is this correct

Wrong weight on listing

Hi, I’ve sold an item with free postage via Simplified Postage. Items weighs more than 2kg. Can I adjust weight, pay extra cost then print label?many thanks

Problems with Evri in NW London

Is anyone else in NW London (Harrow/Brent) having problems with Evri collections? Local collection points are full and refusing to take more parcels. Claire

Mixing desk

I brought brand new mixing desk in April I have used it 4 times and now now working properly cuts out to speaker sometimes one side I have messaged seller twice no reply says return is only 1 month but being electrical item shouldn’t it have a year w...

no rights as a seller

i have opened this topic again, As a seller you have no rights what so ever, i sold a camera it was it nice condition, fully working, i took loads of photos of the camera to include every angle, when the buyer received it a few days later he/she star...

where.......!!!!! is item located...........

noticed on items i,m looking at it say 30 miles away or 60 miles awaywhy have,nt we got the name anymore like st austell or ormskirk

Returns -

I needed to return 2 items to a seller who agreed they could be sent in one parcel, as they were sent to me. However, in order to instigate a return I had to opt for postage labels for each one. I only used one label so don't want to be charged for b...

Why can't I a specific category to my existing listing on Motors ?

I have an existing Motors Classified listing and would like to add another category. The category I wish to add is Motors > Cars, Motorcycles & Vehicles > Classic Cars > BMW [which exists] but it does not offer me anything under the Motors > Cars, Mo...

Global Shipping Programme on UK private account Hi all, I have just had an order on my private UK ac

Hi all, I have just had an order on my private UK account to be shipped to Norway. I am enrolled in The global Shipping Programme and have Simple Delivery option for all my UK sales. When I check help it states to just select "send to UK Shipping Cen...

eBay asking for an unreasonable amount of banking information to link account?

Our company has several different eBay accounts covering different branches of our business - for the most recent one we've created they seem to be asking for an obscene level of detail that is bordering on suspicious. It's wanted us to log in to onl...

Hide purchase

How do I hide a purchase?

Changing from Postage to collection after sale

Hi all, I have recently sold some items and the buyer paid for postage and then decided to collect the item. how can I switch this or do I just have to wait for the fund to become available?

Received delayed item after refund issued- how do I pay seller

About 8 weeks ago I ordered an item which seller despatched via Evri. When the item didn't arrive I contacted Evri and, after searching they concluded the item was lost somewhere in their system.Accordingly I communicated this to the seller, who had ...

Buyers Asking For Totals But eBay Won't allow me to reply

Hi, Can anybody advise what to do as I have a notice that some buyers have requested a total amount but because eBay is doing the postage it won't let me send an invoice. Should I just message them or would eBay automatically answer these queries for...

Sellers account has been deleted before item was dispatched. How do I get a refund?

I bought a mobile phone but received an email from eBay to say they have deleted the service account and if my item has not arrived for a refund. on which menu item do I do this as the item is not showing up in my recently purchased orders

Cheated by two buyers in tandem

I have just been cheated by two buyers operating together and ought to flag the way they did it up for everyone. I put a silver trophy up for sale and in the last two days began to see bids from two buyers. They escalated from £40 up to £65 in 5 jump...

bleep place to shop.

Just paid £40.05 For a phone that doesn't work. All Ebay can do is tell me the seller can keep my money. And I can keep their *bleep* phone. No support from Ebay whatsoever. Avoid Ebay end of. Ive googled phone numbers for Ebay in the uk Phone them y...

Late posting defect removal

I've had a number of orders, all sent on time but have not been flagged as posted by ebay. Some of these were delivered on time and some late. I have just received a defect for one and had my appeal refused. I then spoke to an agent and sent in the c...

Postage

Hi, i have a bike to sell on Ebay, value is around a £1000. I'm trying to sort the postage (which is a nightmare) but how do i know what the service (Parcelforce 48 large items with compensation) is going to cost me and also how much compensation is ...

Account suspended

My account is suspended permanently due to below standard level so now what should I do? Any advice or help me to get my account back thank you

Fake Accounts

I purchased a Sisley eye cream, was fake, sent back but address fake so it came back. The seller closed page. Several new accounts have popped up exact photos, some already have negative feedback stating fake goods. They can contain harmful substance...

Discrepancy between eBay desktop and eBay mobile app

Hi, Just wondering if anyone else is facing or has faced the same issue as me. When I view my shop on a computer/laptop its shows all of my 204 products. However, when I or anyone else views my shop on mobile through the eBay app, it says I only have...

my parcel has been given to another person at parcel shop

My parcel was dropped off at parcel shop and then given out to another person of the same surname - they think. Nobody has returned it and parcel shop does not seem to care - any ideas please . I have e-mailed Evri but no reply as yet.

Parcel size

I’m putting an item on that is longer than the medium parcel size offered on simple postage it doesn’t give any option for a larger parcel

Seller's available funds

MY MISTAKE - I WAS NEVER MUCH GOOD AT MATHS - THE AVAILABLE FUNDS ARE CORRECT - MY APOLOGIES TO E-BAY AND THE YOUNG LADY I SPOKE WITH TODAY. I have just spent the last 15 minutes chatting to a very nice young lady at e-bay customer services but think...

How does a seller control the postage cost

Ebay seems to have taken over the postage process now with their costs. How can a buyer overide the ebay cost and put their own value in and buy the postage themselves. The Ebay value takes no account of package costs or the cost of taking a package ...

Selling all but dried up.

I've sold hundreds of items over the years but recently nothing has been selling.Seems to be since the "free" listing came into place.Do we now need to pay to "promote" our items?Has anyone else experienced this?

Buyer didn’t pay. Now I’ve got a suspended account

Hello. I sold a car and the buyer didn’t pay. He made all the contact and arrangements for collection but the day of collecting he ignored every message. Now EBay have blocked my account for non payment of listing fees. The guy never paid so should I...

Wont return item.

I sold a an item, when the buyer received it, and cancelled the order for what ever reason, Ebay refunded them and they are now not sending my items back. I need help getting in touch with eBay?

Postage label

I actually dont have that parcel with me I'm gonna get it delivered straight to the buyer so I actually don't need that postal label so is there any way that I cannot pay the extra money for it please

Returning A Hazadouse Product

How do I return this Lead Acid Battery that is effectively Dead

I've put the wrong simple label on two parcels

On Thursday I went to the post office with a large letter and a medium parcel. Stupidly, they had the wrong labels applied: the large letter was on the medium parcel and the medium one was on the large letter. Fortunately, the post office system was ...

Bought an item says it is delivered but wasn't contacted seller through eBay date delivery was befo

Bought item says delivered but wasn't date of delivery was 1 day before I bought it

Simple delivery

I am getting conflicting advice as to whetherw I can use my Post Office Drop & Go account with Simple Delivery. I deposit funds into my account, label them and drop them into the post office with the completed mandate stating service required etc, wi...

Suspended account

Hi guys, Did anyone of you ever experienced permanent suspension of an account without explanation or any reason for? I opened a business account which is not that I am sending this message from and got it suspended in a day. I can’t contact with any...

Payment

Hi my payment say it is on hold despite checking the tracking which say the item was delivered 1 day after it was sold. I have also checked my feedback and the buyer has left good feedback for me. Why is my funds not being released??

Buyers own courier. What is the verification procedure?

Buyer is sending their own courier. In that case how does the collect in person system work?

International visibility tick box not appearing

Hello all, I'm in the UK and I've just decided to try listing some of my items internationally. Some of my items have a tick box near the bottom of the listing form which says: "Display your listing on eBay US and Canada site" But not all of my listi...

Postage.....

Is there a cheaper way of posting smaller and lighter items out to customers. The cheapest i can find is via Evri at £2.94. I have several items that are small and a lot lighter in weight but will not sell them cos of the postal charges.............t...

Royal Mail Click and Drop doesn't work 19.07

HiRoyal Mail click and drop service doesn't work.Website is not loading. Anyone has the same problem?

how to make a new ebay label after expiry date

I have an issue with make a new QR cod after expiry date.

Mark item as collected

Can anybody help?I sold an item as Collection Only. The buyer paid and then took the item but didn't have a code.I have tried to mark the item as collected in the Seller Hub but in the drop down menu there seems to be no option to mark it. My funds w...

Simple delivery

I post all my items by printing off a label at home and simply drop the parcel in the letter box just down the road from me. I never use tracking or any sort of special delivery. I have not had any problem with this for the last 20 years. Now ebay se...

Feedback

Am I the only person to get really annoyed when I'm "reminded" to leave feedback for an item that hasn't even arrived yet???

Bad seller

I purchased a cat feeder that has become faulty , it is only used for holidays so is nearly brand new. it is outside ebays 30day refund guarantee and the seller has not replied to my message to them. I cannot leave feedback as its outside the 60 days...

Marking somthing as dispatched.

Ive recently sold somthing on ebay but was unable to post as Royal Mail had issues and there were no services available. It was like this for a couple of days. I had to buy my own postage lable outside of ebay as the shipping time was already behind ...

No postage sticker

Seller purchased an item it won't give me a postage sticker as is saying the address has something missing,the buyer has sent me her address but Im sure I wo t get payment as the delivery won't be registered with ebay

Pre paid label advice.

Hi, have just sold an item that when packing I realise is thicker than expected and so is now a parcel not a large letter. The buyer has paid me for a lower amount (my fault I know) but now don't know how to proceed.I put some extra stamps on the pac...

Unable To Make An Offer

Hi, lately I find that I cannot place a bid offer when "Make An Offer" on an item is advertised....all I get is after submitting an offer to the seller is "Page Not Found", my account has no restrictions according to eBay plus I enjoy 100% feedback o...

I have 3 bids currently,if I win the first one,I will buy it, what happens if I win other bids after

I have 3 bids currently,if I win the first one,I will buy it, what happens if I win other bids after a few days.will I have to pay? Thanks

Resolved! buying

bought an item then seller tells me item is not working do i want to cancel i said cancel order then he marks item as sent without tracking and he will not respond to m

EBay hasn’t supplied barcode for click & collect

Hello community. I’ve used eBay for over 20 years, never have I had to ask a question on a forum because eBay is impossible to contact directly. anyway, I’ve ordered a load of items to be delivered to a click & collect location but one of these items...

Golf cover

Seller has not responded to postage to china to expensives have asked for UK address which it was sent from still no response. Regards William Barnett.

Selling

I was temporarily restricted due to an error and had 300 adverts removed they are over 60 days is there anyway of getting them back

Edit coupons no longer availabe

I have been trying to add items to a coupon for a couple of weeks.Every time I select "Edit" I get a screen that says "It’s not you. It’s us."At least eBay is admitting they have some programming issues. But, 2 weeks without a solution is too long.Fi...

Unable to Add While Promoting Product Listing

Hello,I am trying to promote my product listing, but I do not see the option to add or update ADVERTISING. The listing is active, but I am unable to proceed with promotion due to this issue. Please let me know how I can fix this or if there is someth...

Why can't I change the postal charges when I'm selling on eBay please.

Why can't I change the postal charges when I'm selling on eBay

SIMPLE??? Delivery

The brain dead MORONS at ebay must be "simple" to come up with a STUPID idea like SIMPLETON delivery!How do I offer delivery, when SIMPLETON delivery won't offer me options for my parcel size or weight. ebay = OBSCENLY STUPID! I am closing my account...

Limited size allowed for posting.

When I list an item why does ebay not give me the option of selecting a delivery that can accept items that are 1 metre long?

Payout delay after Restriction.

When will my payout be released from eBay? It was restricted 1.5 months ago

Froude

Today I didn't buy anything but three security codes came to my mobile by message.

Prepaid postage label

HiI've sold an item and the buyer has chosen to use a prepaid label rather than my postage option but the postage cost is being deducted from my funds. When I receive the funds will I receive the correct amount?Thanks

Yodel large parcel

Just been to drop my yodel parcel after having to pay for the label on ebay even though customer has already paid!They refused it saying its too large as overnight 60cms. I paid for large up to 130cms. They say has to be pick up ebay not giving that ...

Preorder item

Preordered item 4/12/24 to date no item received after numerous attemps to contact seller, ebay saying cant help as out of 30 day,period. Sellers print sugests that there might be a wait yet no release date supplied as seller says manufacturers somet...

Defrauded by a buyer

Soul of chogokin gx and the other one is the same

I’ve been Scammed please help

Hello - I need some help I have been trying to buy a bike for my son - I sent an offer which was accepted to a seller I tried to pick up the bike up but the person said it was not ready they were to going to bike shop for some work on it etc obviousl...

Non payment of items

Hi thereI listed an item where the buyer didn't pay. I relisted the same item and again it sold but the but no payment. I checked their details afterwards and ut appears they'd only been on ebay for a few days. Is there anything I can do as its takin...

Package stuck in consolidation centre

Recently ordered a package from the US to the UK and it said it should be here by tomorrow. Ordered this package on 7th July and it’s 20th right. Was getting updates about it everyday but suddenly on 11th July when it said “arrived at consolidation c...

Simple delivery is awful. How can I sell items without using it?

Can someone take me through the process of listing an item ( clothing in my case), and NOT using the simple delivery system? Thanks in advance

I never received my parcel, eBay tracking said it was delivered and eBay say they won't r

I ordered an eye mask from eBay. I was staying with friends for 10 days so asked for the product to be sent to their address (note: they get deliveries all the time and there is a safe place for deliveries if no-one is in). eBay tracking showed it ha...

e got problems listing items on ebay? Not been able to list anything for sale for two days now.

My ebay seller tool is not working, been down for days now?

Review

I want to leave a video review for an item I bought. But I can't seem to do it

The New Postal Rates Simple Delivery

I always use Royal Mail Track 48 but simple delivery rates are too low, so I'm out of pocket all the time.How can I change the postal rate myself ? simple delivery are setting £3:38 for small parcel up to 2kg. Well Royal mail basic standard rate is £...

eBay Please STOP misleading sellers with an offer that includes YOUR fee to the buyer.

If I am told a buyer has made an offer that inlcudes your Buyer Protection Fee then it is clearly NOT an offer to me - thats not rocket science, why wont you change this stupid system you have implemented. Buyers still dont get that when they make an...

Is Global Shipping Programme to USA still suspended?

Just had a potential buyer from the USA making an offer on one of my items. I replied explaining that GSP was suspended. However the fact that this buyer was able to make an offer leaves me uncertain as to the current status of GSP to the USA. Advice...

Refund or not?

The buyer bought the item and wanted to get a refund almost 2 months later. Within this time period the bags condition has significantly worsened and is no longer resellable. As a seller, am I in the wrong to say that a return should not be accepted?

How to sort a selling policy violation

printing labels

About to try and print my 1st Label and wondered what happens if the printer jams or runs out of ink , can i reprint the label ?

Simple Delivery costing sellers money

There is no Post Office within 5 miles of here and as a result I have to get the postie to collect packages. I lose 30p on every item I sell. eBay suggests I put 30p on every item I want to sell but 30p on the items I sell is usually enough to put po...

Im trying to sell a railway coach thats 1.2 metres long, this simple postage mallarky only says 61cm

Im trying to sell a railway coach thats 1.2 metres long, this simple postage mallarky only says 61cm, i cant see any options lol ,any ideas ?

Annoyed

I sold 3 bikinis but forgot to put the tops in. Buyer opened a return. I called her as her number was on the address. She said she still wanted them so I posted the tops recorded delivery. She recieved them. I asked her to close the return several ti...

User

Purchased a bracelet back in November. After a few .months I realised that the item was totally fake. After contacting the seller , I was promised a refund that was over a month ago and still no refund. Now I am £136 out of pocket. The reason for the...

Global Shipping Programe

I having problems with third party postal service that'll are involved in the eBay Global Shipping Programe.Basically Evri are leaving by parcel on the doorstep in plain sight of all the street.I have contacted eBay for the second time, but it seems ...

Agent to call not available

Ebay have sent me a request to refund because buyer doesn’t like item.That’s fine my listing says no returns but ebay recommends I do.Im not going to.Buyer contacted me previously asking me to refund because customs won’t let item through because of ...

How to do I mark an item as delivered?

Hello community - am fairly new to selling on ebay and struggling a bitWas selling something for collection only - the buyer sent a courier to collect the item. But they didn't have a QR code or 6 digit code. Q - How do I mark it as collected?Saw var...

Collect My Item

I have accidentally opted to have an item I bought posted to me. How do I change this to collect?

Was charged VAT! I'm a UK buyer and the seller is UK.. used physical items.

I've just noticed I've been charged 20% VAT for buying used camera equipment, a used DVD, etc. Nothing digital... Has happened with the last 5 purchases. I thought the price shown even if outside the Uk includes VAT (unless over a certain amount whic...

Listen to your members

I think it is time ebay LISTEN to it's members and stop trying to force their simple postage down our throats.I like a thousands more have dealt with our own postage for years and where very happy with it . But now you are forcing everyone to your ne...

penny test

i am trying to set up a new bank account for payouts, ebay have sent the penny test but i don't know to return it to complete the verification

The label generated for the item I am selling is for a smaller package

An automatic Ervin QR has been generated but it is for package smaller than the one I am sending.

Large parcels not meeting Simple Despatch Criteria

The restrictions of Simple Dispatch are currently forcing me to set up two listings for a set of books because all the books in one listing would weigh more than allowed. Half the books in one listing and the remainder in a second listing.Parcelforce...

Can anyone tell me why this keeps happening when trting to list my card please?

Resolved! Clarification on Buyer-Initiated Cancellation and Refund Handling

I recently sold an item and the buyer has requested a cancellation. The payment shows as received, but the funds are still on hold and won't be released to me until after delivery. Before I proceed with accepting the cancellation, I’d like confirmati...

Unresponsive seller and no delivery

I ordered a phone but the seller hasn’t posted the item, has missed the delivery estimate and is not responding to any correspondence. EBay is beyond unhelpful. All I want is my money returned under the eBay guarantee but I’m getting nowhere. Any adv...

Posting item with simply postage over 61cm

Hi I have just got out my item and it is over 61cm how can I buy the correct size label as it has simply delivery and this will not work as too big

Refund reversed

I issued a refund for an item delivered late on the advice of EVRI however it was delivered 2 weeks later . Can I issue an invoice to the buyer? Thanks .

Resolved! Item Too Large For Simple Delivery

Hi Guys, I listed an item about 18 months ago, and it has just sold My problem is since listing eBay has introduced Simple Delivery. I guess my problem as I never noticed, but on packing I discovered package is over maximum size for this (8kg - 87cm ...

Refund not received

Hello, the seller cancelled the order and it is indicated that the order was refunded but I have not received the refund ten days later.PayPal says I cannot raise a dispute under this type of order and refers me back to eBay. Advise on how this is do...

Postage.

How can the carrier be changed on a purchased item?

Making an offer

I would like to make an offer on an item . However I must list the payment option should I be successful. I am looking to utilise PayPal pay in 3 however the option is only PayPal. Therefore if my bid is accepted it will deduct the whole value and I ...

Return policy

Would I be correct the options given to me by eBay for duration of accepting returns ie. 14 days is a pointless option that is over ruled by eBay’s money back guarantee which in all fairness is incorrect as it actually is eBay’s TAKE money back guara...

Drafts

I have been unable to post a new listing without first saving it as a draft. It simply won't complete. I wonder if anyone else is experiencing the same?

Delivered item instead of posting - buyer lived quite close

How/ who do I contact to fix my listing. I sold an item and was about to go to the post office. When I realised his address was very close. I was happy to deliver it myself. So I was wondering if there is a way to update the listing to collection (co...

Short term pause on account

How can I take a break without closing my account, for about 2 weeks and then pick up as normal after the break

Posting parcels

My lap top is new and in compatible with my printer so up until yesterday it was still not a problem because three options were given one oh which was to email the label to someone else which I did. Emailing to my husbands lap top and printing from t...

"Get £10.00 off when you purchase in our app!" popup annoyance

This popup appears every time I search to buy. I don't have a smartphone so this is just annoying and I can't find a way to turn it off. Any ideas? Tia

Still saying not dispatched

I sold an item and unfortunately selected the postage option which I couldn’t adhere to as couldn’t wait in for the parcel to be collected. I sent it from the post office and it has arrived but on my account it’s still saying not dispatched

Evri Label

I accidentally downloaded the Evri QR label but didn’t use it. I noticed the email said it cost £2.94. Will I be able to get a refund? Thank you

please help figure this out: balance different to what i earned

i sold an item for £7.25 it’s been delivered but my balance is only £5.70?? why has ebay taken the postage off of me when the buyer paid it. i went onto the breakdown section and overall the buyer paid £9.81 ( £1.01 B.P.F and £1.55 for postage ) whic...

Refund for buyer who has taken item abroad

Hello! I wonder if anyone can give some advice. I sold a nice vintage 1980s dress to a buyer, and used the eBay postage system to send it to an address in the UK. At the time I noted that the buyer was from Bulgaria and the address was a forwarding c...

Changing automated simple delivery on live buy it now

Im selling an expensive vinyl. I had it on high postage for the insurance and cost of high end packaging to protect it. Ebay has changed the delivery cost to much,much less on simple delivery. It wont let me change it back as its a live buy it now. D...