Item broken after 2 months

[antony6002]

Hi we recently purchased an item that was fine but broke after 2 months I have reached out to the seller but I am getting nowhere as I keep being asked can you fix it is there anything I can do as regards replacement or refund

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider perhaps ?

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@antony6002 

[antony6002]

Hi thanks for the info I just looked and it was more like 3 months ago I'm still chatting to the seller who I think is not in UK and they have said they will contact their suppliers but I don't hold out much hope