UK Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
Resolved! Buyer just setup a new account to snipe auction.
Hi, I just had an auction where it seemed like no customers were going to meet the reserve price. Suddenly, close to the end of the auction on day 7 (7-day auction), a new buyer/eBay account made a manual bid and then sniped the reserve price. I see ...
Auto renewal help for a business account
Hoping someone can help as it’s so very confusing. I have withdrawn all my items from eBay until I decide what I would like to do. I’ve also just started a free 3 month trial with shopify. I currently have thousands of dolls house items varying from ...
Changing postage costs on my business ebay site
Hi everyone hoping somebody can help as I am struggling to change postage on my account.We sell fabric samples, fabric by the metre and furnishing trims.I would like to charge £2.50 per order for fabric orders, and £2.50 per order for trims wether it...
A seller has under paid the shipping fee from the US to the UK and now I have to pay the additional
A seller has under paid the shipping fee for an item I purchased from the US to the UK and now the item has arrived and is being held at my local Royal Mail depot until the £41.19 fee is paid.Who is responsible for this fee.The card that was left at ...
"Simple delivery"
Will it still be possible to combine postage with 'simple delivery ' ? Or will the buyer have to pay postage per item ? Ebay needs to stop squeezing every last drop from us ......
Feedback
Hi, so what’s everyone’s thoughts on feedback. I buy something & I pay for it straight away. But the buyer expects me to leave positive feedback first ! Why ?
Posting a large painting
I'm trying to sell a very large painting - the parcel will be about 150 x 100cm x 25cm thick. I did list this as 'collect only' and have had a potential buyer asking me to post. He has told me that parcelforce 'large parcel' should be around £15 for ...
Simple delivery... but not if you have stamps
I have hundreds of pounds worth of stamps which l stocked up on before the last Royal Mail price rises so that l did not have to increase my postage charges to buyers. I am sure I'm not alone in having done this. If l am unable to use these stamps du...
Seller to avoid- ebay won't help.
I purchased an item from a seller with 100% feedback. 3 days later the seller, without any explanation- or apology, refunded the money and cancelled the order. I tried to report this to eBay, but they aren't interested as the seller has refunded my m...
Re my old user Savetheworld-2013
My friend went onto my ebay account because she was selling match attack cards.She then went on to bid on my account without my knowledge. I noticed it when I went onto my ebay that she made a mess of my account.She said I must ignore it as she cance...
Simple delivery is a scam! Every ebay seller must contact Ebay customer service and report it
Ebay has just sold one of my item and change the delivery to £2.45. It does not account for packing materials; boxes etc, bubble wrap or cushion materials if it is something fragile. I have contacted Ebay customer service and told them I cannot fulfi...
"eBay Balance"
Hi, I have been a "buyer" on eBay for years, using Paypal, but only recently put an item up for sale. I discovered "eBay Balance" just today, and found the reference to it in my account. However, I don't understand how this works, so what I wish to k...
postage
hi I am trying to do free postage before buyer pay and no idea how to do it Buyer paid postage on other item he bought
Parcel delivered but showing as still in transit
Hello. Please could someone help mePosted 2 parcels to same person different labels she has received both but one is showing as it hasn’t been delivered still in transit, what do I do Evri don’t answer and I’m worried I won’t get paid. What do I need...
Seller changing items and postage cost after I won auction...
Hello I won an auction which had items listed and photographed, and the postage cost was listed. Immediately after the auction, the seller contacted me for my postcode "to work out the postage cost". I gave it (but presumably they can see it anyway?!...
Cannot send Games Console to Saudi Arabia
I have my Sega Dreamcast listed in the UK( item 235985996981 ) with a potential buyer in Saudi Arabia. I had got the Global Shipping Programme enabled but the buyer still cannot buy the item. Saudi Arabia seems to be in the list of countries the Prog...
Bizarre situation with Ebay and PayPal
I'm utterly puzzled at this bizarre situation and would really appreciate any thoughts advice and opinions, sorry its so long but it's an incredibly complex and confusing situation.... - 3/3/25 I sold an item on ebay for £200 - 6/3/25 Tracking info s...
Returns long past 30 days
Hey all, This has probably been discussed a bunch of times but I'm having an issue with a buyer at the moment. I sold a 2012 Macbook Pro on the 11th of December. Buyer contacted me on the 14th to say all was well. But on the 5th of February they stat...
Coupon for selling not received
I had a promotion if I sold an item £10+ I would get a £50 coupon. I sold the item about a week ago and had an email saying I've earned the coupon, but yet to receive. Has anyone received this coupon and if so how long did it take? Thanks
Unable to mark an item as 'dispatched'
hello,I sold and dispatched an item but I'm unable to mak it as dispatched. There is no option on the drop down list. I've been selling for a long time so I know where to find it but on 1 item- it's impossible. How can I get it fixed please?
Hi
Hi I have ordered a Polk audio react soundbar but I have reviewed only a remote control, I want to return it as I can’t use remote without sound bar and I have paid 98£ for it . order number is 25-12828-59961. Please help.
Buyer / Seller Pays Option Not Functioning correctly on Website / Mobile App
Recently i have noticed that both on the desktop and mobile app, when i list an item and select the delivery option buyer pays, the item defaults to seller pays, this has happened multiple times over the last month or so. Even if i try Revise an exis...
"Simple" delivery?
I am absolutely bewildered by this new "simple delivery" method that eBay has created. I've no idea who's being charged and how much. Utterly bizarre, confusing and frustrating, been trying to work out what's going on for two days lol !
Ebay says i need to post an item and I already have
I sold an item at the end of Jan and posted it, but then the buyer tried to cancel it so i declined the cancelation and gave ebay the tracking number when cancelled. I have not been well and have just seen that ebay is now saying I need to post it. F...
Cancelling a postage label
I have sold an item and printed off the eBay postage label last night. I was contacted by the buyer this morning & he has asked me to send the item to a different address as the label tracks to the buyers original eBay address the Post Office says th...
combined postage - no longer able to send an invoice
why can I no longer have the option to send an invoice for combined postage? its a pain to make them pay the full amount and then have to refund it.
POSTAGE RULES
SIMPLE DELIVERY! Now we have to use eBay’s simple delivery as from the 15th of April well this is one ebayer of thirteen years closing their account. I cannot be bothered with all their new policies making it so difficult for private sellers so I’m a...
Cannot revise listing eBay says didn't follow their offering to sell offsite?
After trying to list a pair of old cordless phones I received the email stating "Your listing didn't follow our Offering to buy or sell outside of eBay policy. Offering to buy or sell outside of eBay". This didn't make sense as I did nothing differen...
Does Ebay show if item was sent via Simple Delivery in the Order Details anywhere?
I know Im in the minority at the moment but I quite like the Simple Delivery idea as Ebay is responsible for any items lost or damaged in the post. But what I am wondering is how do I, as the seller, know whether I shipped it out via Simple Delivery?...
new postage rules
apparently ebay will soon only accept 'simple' postage. as I dont have a printer (cant afford one), how am I supposed to send things? I assume ebay wants me to close my account and sell elsewhere?
Hi There, Having trouble with the new listing procedure, ie: postage selection and adding costs now
nowhere to enter these details on the listing. Also no where to add the cost of postage ie: £3.50
Ebays annoying emails
Why does eBay keep emailing me to tell me to leave feedback for items I haven't even received yet . It's so bloody annoying, how do I tell them to stop
sell
Hi i was informed that i can call you guys to sell directly to ebay. can we have a cheat please .
I BOUGHT AN ITEM THAT WAS SOLD AS GENUINE BUT IT IS FAKE AND I CANNOT RETURN - WHY?
I have purchased a Moncler jacket that I received minus the receipt to authenticate purchased that was shown in the listing and was not included with the jacket (as it stated it would be). I chased the seller for over two weeks to forward the receipt...
simple delivery
I cannot get my head around QR codes etc!? Is there a simple video we can watch? Put it online for us that are longer in the tooth? This system is all so sad for us nostalgic peeps.
Postage
THERE SAYING ABOUT CHANGING POSTAGE ON THE 15 ? I'M VERY OLD SCHOOL AND HAVE ALWAYS USED ROYAL MAIL , AS I'M USELESS DOING THINGS DIFFERENT, WILL I STILL BE ABLE TO SEND SOLD ITEMS BY ROYAL MAIL, IF NOT THIS WILL STOP ME SELLING FUTURE THINGS, PLEASE...
Not so simple delivery
Being disabled I have Royal Mail collect my sales, (which has been a free service recently), when listing using this awful new service, I cannot select collection as an option, neither could ebay help, assist. In addition I cannot select the Royal Ma...
SD and Buyer protection
So, is this correct With Simple Delivery and Ebay Buyer Protection, once I've dispatched an item and I have the proof of postage, Ebay take 100% responsibility for absolutely everything that goes wrong and sorts out all problems without me, the selle...
Simple Delivery Exceptions?
Following the message regarding Simple Delivery being mandatory from 15th April, I have read the Ts and Cs and can't find what the exceptions are - does anybody know where this information is?If sending an item selling for less than £10, that fits in...
EVRI smashed parcel
Hi I'm a seller and sold an LP which I packaged well. Out of the blue the buyer sent me photos of smashed LP and torn parcel and without having any say Ebay refunded the buyer full amount from my funds. Have contacted EVRI but keep getting automated ...
bought a ebay item and its been sent to argos, ebay as told me it was deliverd today
i need a qr code to pick it up from argos, any help be good.
wrongly classified as a market place seller
Finding the automated assistant useless I am hoping someone might help. I'm a private seller for 22 years. Now I've been asked for my NI number and now see I'm classified as a market place seller. Does anyone know of how to contact ebay and get this ...
Contacting a buyer
I want to contact a buyer but when I get the contact box open I cannot write in it. Why is this?
Another simple delivery query
So if a buyer has a choice of postage and chooses a postage that requires a drop off at the depot or drop of point that involves travelling or having parking fees added or simply that the seller is handicapped in some way and finds it to difficult to...
Large iten deluvery
So, after receiving this crazy update, like many others regarding Ebays ridiculous change to postage, I'm struggling to find out if this will effect me.I am a small business and upcycle mostly, chests of drawers and will only use my reliable, indepen...
Simple delivery?
I have sent 99% of my parcels via post office 48 hr deliveryit has an insurance that covers up to £150it is £3:39i post at local post office. I don’t drivei dont want to have to pay return bus fare to a drop off courier that don’t want to use. How is...
Simple Delivery
EBay are apparently about to force me to use their misnamed ‘Simple Delivery’ dispatch system. I object very strongly to this. I prefer to use my own stamps and to post at my local postbox. I resent being dictated to by EBay over something which shou...
Simple Delivery
I would like to keep the combined postage discount to buyers so I can encourage sales.Surely this is a bad move by E Bay?
Warranty
Bought an electrical item 6 months ago and it has failed, have asked for repair/return from supplier, but they have failed to respond.Anyone have an idea how to sort this out (ebay you can comment if you want)?
free postage for buyers
I find it so difficult if not impossible to activate ‘free postage’ for buyers. Am I missing something…?
Simple delivery
Simple delivery is far less simple than the system currently in use unless I'm able to stick with the current system my selling days are over. Give us a choice ebay don't dictate
EVRI says parcel delivered to GSP but eBay not updated
Hi, I posted an item around a week ago with EVRI to the eBay GSP - the item via the EVRI tracking number says it was delivered on the 26th March but the eBay GSP tracking number still hasn't updated from the original shipping label created message. W...
Why is my eBay uk shipping now in US
Trying to list an item in the uk but it’s showing everything in US???
My first return
I've been selling on and off on eBay for a few years and started back up about a year ago (private seller, selling my own items for a bit of extra cash).I sold a higher value item which the buyer opened (my first) return request on Monday. I sent my ...
Getting paid
Why is it so hard getting paid from Ebay, they have all my bank details and I have tried all day to withdraw the Ebay balance to my account...what happened to the digital age (even been in a long queue to speak to a human at bank today !!!)
simple delivery-you must be joking !
Today sold an item with Simple Delivery.I choose the correct size and weight ie up to 1 kg ,61 X46 X46 - the cost is the same as for the lower first two size categories Problem arises with the postage label generated as it clearly stated " large Lett...
Postage changing - Why? Of all the things, this was ok
It was totally easy. You had a low value item (£10) postage would have been £3.50, but that would have put buyers off, so you made the postage 99p manually in a single click and a few key presses, in order to get a £10 item shifted, and actually make...
eBay Buyer protection - lacking in option to get faulty Item replaced?
The new eBay buyer protection scheme, has still not fixed the hole in their process, whereby if an item is faulty and you want the seller (and they wants to also) just pay for the return postage and then send you a replacement, like you would in a sh...
Seller insults
I bought a Gas Safe Locker, from a seller. I noticed a bit later that they were using Evri as their courier, I informed them that if I had known I would have purchased the product from somewhere else.. The seller then complained about me leaving nega...
I’ve listed an item but it states free postage but when I created it it states buyer will pay postag
Under this new simple delivery option every time I list an item it states free delivery even though I stated buyer pays postage ?
Simple Delivery - what is a low priced item?
I currently sell my large stamp collection and football programmes so majority of my items are low value that I currently sell for £1.99 including postage (and post second class Royal Mail for 85p). With 'simple' delivery being forced upon us from 15...
I'm a bit concerned about the new Simple Delivery service. I sell mostly postcards under £2 -
As a retirement hobby I sell postcards, mostly under £2. At the moment I charge £1 for postage and packing. None of my customers will pay £2.70 for such items weighing 25 - 50 grams. (Mind you the buyer protection charge has killed a lot of these off...
How to contact a real person at ebay?
The problem I have is not covered in the robot chat realm. Do you know how I can talk to a human being at ebay?
GIVE ME STRENGTH
FINDING IT IMPOSIBLE TO TALK TO ANYONE AT eBAY
how the hell do I contact you people ? I do not want to be charged for a buyer messing me about
how the hell do I contact you Ebay ? I do not want to be charged for a buyer messing me about
Why can’t I complete an order
I have tried to place an order but when I came to pay the page was blotted out and I couldn’t put in my details
Dispute with seller and seller said he will post my name and address to the public trade
So I bought separate items from one seller they combine the postage and I asked about this they said the picked the item separately and had sets eBay fees so they should posted items out on there own the would not help so I left neutral feedback whic...
Postage to France
I have sold an item to a buyer in France but there's no indication of any postage being charged. Impossible to contact ebay and the 'chatbot' is designed to send people round in circles.
Ebays Trumpesque Dictatorship on "Ship confidently" ?
So,,,has the Tango'd tyrants presidential dictatorship invaded Ebay now? How dare you dictate to private individuals how we MUST SEND items! Having experienced your blatantly inflated "Global Shipping Programme", you have the absolute gawl to impose ...
USING NEW SIMPLE DELIVERY, CAN BUYERS CHOOSE NON TRACKED DELIVERY?
USING NEW SIMPLE DELIVERY, CAN BUYERS CHOOSE NON TRACKED DELIVERY?
Simple Delivery the only option from 15th April 2025
I envisage many issues ahead! Some thoughts that immediately come into my head are: > When creating the postage label how will eBay's system know the correct dimensions and weight of the actual package to be shipped?> When eBay's system has created t...
Postage
I have noticed since using ebay postage that once postage is paid and I print label the postage payment is not being put back in my account with earnings, for instance sold item for 10 quid postage was 5.88 buyer paid the postage to me so made it 15....
Combined orders
I’m new to eBay and I have shipped out around 20 packages containing a total of 70 ish orders but I didn’t use all the same packing qr codes, some say that funds will be added to my account on a certain date but others say they are awaiting delivery,...
Simple Delivery Set Up - Help needed please
Due to mobility issues I cannot take parcels to drop off places and always use Post Office Tracked 48 Collection - when using the "simple Delivery" that is going to be come the only way we can send can someone please explain what I need to do to make...
19 Kilo Parcel
I have the Simple Delivery programme which shows the item is to go through Evri. However, the label shows the weight as 15 kilos. The Simple Delivery programme states up to 20 kilos is acceptable. I can't seem to cancel the label by the old method of...
I'm done with eBay over this "SIMPLE (?)" delivery.
Sold an item but forced to use "simple" delivery. I wanted to deliver personally as buyer was local but charged £4+ for label BEFORE any postage was added. I had no access to buyers address so I couldn't even take it to him and forfeit the label char...
Simple Delivery as a seller
Hi, looking for some info please on this simple delivery which is changing to mandatory this month? Does it mean I won't be able to use royal mail? I literally live across the road from a royal mail parcel drop box/delivery office which has been grea...
What do ebay class "low priced items"
What do ebay class "low priced items" that are exempt from simple delivery?
Simple Delivery, is not that simple
If the address is wrong, you have to cancel the sale with the buyer, relist and hope they buy again. Good known how thats going to work with an auction item I can see no where that picks the size and type of label, I use 4 label to A4 , can not find ...
I’m not a business seller!
How can I change status on eBay from ‘business’ to ‘private’? I’ve never been a business seller but eBay seem to assume I am. thanks
Community Mentors Help Please?
If there are "Community Mentors" monitoring this forum, then can you please take notice of the huge backlash for the eBay Community regarding the new mandatory insurance and mandatory postage processes? As a mentor, eBay should have been getting feed...
sold an item, buyer prepaid postage, but it is for a large letter, not a small parcel.
I cannot 'cancel the label': "This postage label can't be cancelled." What options do i have? THere is no way to change it from a large letter to a small parcel.
The imposition of buyer protection, then "simple" delivery
I too have concerns. Sales are low value used stamps. Buyer pays 85 p, second class. Looks like "simple delivery" is not less than £2.70 - that on top of the buyer now hai8vng to pay EBay's "buyer protection" will most likely mean trying to find anot...
scroll saw blades
trying to purchase scroll saw blades,but e bay have put them in the knives category so you have to prove your over 18 by credit card,i do not have a credit card,but i have an ebay account ,so e bay have my details
Special Delivery Online tutorial
Is there an online tutorial for help in using this new mandatory Special Delivery? No printer here and clueless about QR codes or how to use them? If we take the QR codes to a local shop with eg 20 parcels how do they know which is which? I'm a bit o...
Posting
Can you still post at post office when doing simple delivery ?
Simple Delivery??
I'm housebound and don't have a printer, I rely on the Royal Mail 'bring a label' collection system.Do I take it I'm now going to have to change my whole way of delivery??
Ebay is slowly killing my desire to trade on this platform with all its 'inactive'!?? changes
Why Why?.. i was so happy ;First they change the Fees with a slight of hand 'buyers protection fee' - yes seller doesn't pay but the auto fees applied to the item can dissuade buyers, setting price markers like 0.99, 4.99 is now harder to achieve or ...
Is simple delivery now mandatory
Just had a message simple delivery will be mandatory from the 7th of April so what am I supposed to do with the £300 worth of 2nd class stamps I have just bought.i haven't got a printer to print off postage labels
Simple Delivery NOT cheapest for buyer
I’ve just read an eBay message telling me that from April 15th ‘Simple Delivery’ will be the ONLY option available to private sellers and it listed all the benefits including access to the lowest courier prices. Two days ago i listed some cushions an...
I have received an item that was lost and refunded for, do I need to do anything?
I have received a purchased item that was lost, and i was refunded for. Do I need to do anything?
Debit card cancelled
I’ve a refund due but my debit card was cancelled by the by the bank awaiting new card how can I receive my refund as it was purchased with cancelled card
EBay simple delivery
I send knitting patterns 2nd class post or large letter max cost £2.10. Am I still able to do this with simple delivery? When I look on the web it only mentions heavier parcels.
I phone and simple postage
I have lately found that my I phone isn’t syncing with my laptop which as on the phone app only simple postage is an option for delivery / so go to laptop now I have an option simple or custom picked the Royal Mail tracked - saved for later - back to...
New Simple Delivery - thanks for the lack of advanced warning
Ebay should not be imposing the new postage system on users so quickly. Give one year of transition. There are many small users who have tried to save money for themselves and buyers by buying postage stamps ahead of stamp price rises etc. With the n...
Sold an item
Sold an item and after fees it was £250 but you say it’s £241 why
Postage Charge changed after selling Ebay says its the buyer's selection?
I sold a small bottle of perfume with postage selected by me of £2.69 which the buyer has paid and when I try to print the label the cost is showing of £6.19 and a weight of 10kgs which is ridiculous and not true obviously.Ebay says its the buyer's s...
Buyers choosing postage means no tracking and claiming not received (two separate buyers).
My wife recently sold two video games. Both buyers (no connection) are claiming non-receipt.She tells me that ebay now gives the buyer the option to choose the postage type (I wasn't aware of this change) and that cannot be changed.Because the buyers...
Refund of a refund
HiI refunded a buyer but now the item has shown up.The buyer is ready to refund me but I don’t know how to do this.
Buyer left me negative feedback
Hello all, Could you please advise or help, I listed a bundle of toys (lalaloopsey)for sale which where sold I decribed the items accuratley and insured the items where clean and packaged well prior to postage. The buyer recived the items and at no p...
Returned item ebay refuses to acknowledge
Returned item Ebay and Seller won't acknowledge or respond Sorry Something went wrong on our end Please try again bull*bleep*
Anyone else not able to use the custom postage
Is there anyone else who can’t use the custom postage when listing a new item ?
Sold an item, recieved positive feedback but funds on hold
How can ebay hold my money even though the transaction is complete? If feedback is positive, this should trigger a release of funds - whats going on ebay
postage
I only use advanced postage option to send items but my last sale was changed by Ebay to their supposedly simple sending. Does this always happen How can I stop this?CheersJohn
Buyer protection and simple delivery
Well it finally looks like the end of the road. I have sold as a private seller since 2002. I have 100% positive feedback. People who buy from me don't need Ebay buyer protection. That's just a rather crass money making ruse from Ebay. It helps them ...
qukitel c36 not compatable .
Says phone LOWER THAN ANDROID 10 .Mine is android 13.still syas not compatable
Collected not posted
Buyer collected item, I didn’t post it as it was too big. Need a refund on postage Listing was wrong and although stated collection only was setup as postage, I couldn’t amend as there were bids.
New simple delivery
Just had an email that the only way to post for private sellers from 17th April is via Ebays simple delivery ?!? What’s simple with having to drive to drop off points (which are in the town centre) having to find parking and then paying parking fees ...
Buyer cancelling purchase for wrong postage, but sale was collection only?
So I sold a buy it now item, collection only.He asked if I could post, I said he could arrange his own courier.He has now asked to cancel citing wrong postage!? Will this affect my rating?I have done nothing wrong, was their mistake. Thanks
Simple Delivery
This is the last straw as far as I'm concerned. eBay how stupid do you think your community is?First you force an insurance on buyers, when a lot of the time it's not required, especially when paying via Paypal. just an additional method to make mone...
delivery code
why is there not a delivery code when we deliver the items personally ?
Postage
Hi, I went to post my package but the woman told me it needed to be a large label and couldn’t accept it. She did however scan the label so the parcel is showing as dispatched despite me still having the parcel, I’m wondering how I rectify this, than...
Simple Delivery excluded items.
What items are excluded from simple delivery? What is considered as low cost?
Pending Awaiting Delivery when item has been delivered
How do i update awaiting delivery to items that have been delivered? I have confirmation of delivery tracked and buyer carried out a positive review and confirmed receipt of items delivered.
Dont like or want
The new protection fees have affected my sales , buyers dont want to pay a small postage cost let alone new protection fees , and now today ebay are forcing sellers to use their postage system, they are killing ebay with these new ideas that will not...
Seller not replying to message about collection
Hi, I bought an item fo collection only and am sending messages to the seller asking for collection address and suiable times - not getting a reply though. Now want to cancel but that only seems to be at the sellers' discretion - is that right?
Simple postage
Simple postage.? What a joke!I’ve just had a heated discussion with one of eBay’s agents (someone shoot me 勞)after making the buyers confused about buyers protection fee now comes simple postage,postage and packaging means the seller posts the item o...
Postage options
Hi on my selling page I can’t change delivery service from simple delivery When I go to postage options on page .I have tried relisting items and new listings and it won’t budge . I could get options last week but not now . If anyone could advise ple...
Yet another simple postage question
Hi all, just so I can understand this, all of my (private seller) listings are low cost pin badges and are offered with free 2nd class postage.Have I got to edit all my existing listings and adjust postage costs accordingly to comply with simple post...
Item finally arrived after refund was issued
Hi,I ordered a few films recently and they all arrived but one.It was from the same seller, I waited until the date it should of arrived passed.I waited a few more days and still nothing so all I did was ask if it was still coming as I still wanted t...
I do not want to use E-bay postage
I want to post my own items not using Ebay.How do I "simply" revert to the old system.I have dispatched an item but ebay won't allow me to add tracking or mark order as dispatched,or use the customer address without me asking the buyer to provide an ...
Buyer has no way to download VAT invoice from their order history??
Hi I've had a medium term issue in that ebayers are not able to download a VAT invoice from their order. You can download an order confirmation not a VAT invoice. Our fulilment center is green minded and don't put in paper invoices with an order. So ...
Postage made simple,or greed
Ebay are closing all the avenues so in future everything is in their court.The only reason to change is to make money,not to help anyone except Ebay.
How Can I Get My eBay Account Reinstated?
Hi everyone, I’m hoping for some guidance on getting my eBay account reinstated. Unfortunately, it was suspended or restricted, and I’m not entirely sure why. I’ve already tried reaching out to eBay Support but haven’t had much luck yet. Has anyone b...
Fitbit Watch
I bought a Fitbit Charge 4 last September and on Saturday it just fell off my wrist and is irreparable The seller is no longer on eBay Do I have any way of getting a refund through eBay or PayPal?
Ebay removes sellers personal shipping options for what, Greed?
Ebay takes another option away from its customers! They wont let you search for items that are either posted to you or items you have to go and collect! How did they respond, they now took away your personal shipping options as a seller. Before that ...
What is URLO?
Trying to sell an item and when I try to list I receive a message stating "cannot list (URLO), do not attempt to list again".
Ebay- It just keeps getting better
So to follow on to the recent saga with the BPF, now any option to use your own courier or edit the way you want to send it has disappeared completely ( I use a browser not the app to list) which it was 7 days ago. It also says in the simple postage ...
Royal mail tampered with delivery
I have sent a graded Pokemon card via royal mail special delivery but when the buyer received the package it is clear it has been tampered with and the card swapped for an ungraded card of much less value. The buyer now wants a return but obviously c...
in person collection - lapsed
Hi Guys,Almost one year ago, I purchased & arranged to collect an item in person. The collection fell through due to both parties unable to arrange a mutually suitable time.I have now emailed the seller asking them to post item, but had no reply (ove...
not getting much response from seller for faulty pc
Hi I bought a PC off ebay seller last yr July in uk. So it should be under warranty. It does not boot up ie nothing on the monitor or power the keyboard but the seller is not really responding fast just asked a few queries when they should really tak...
Pricing
I saw an item in a bundle that said £1.76 didn’t say which were that price on contacting seller was told that title was £70plus no where was each title identified as a separate price
Seller deliberately letting six months elapse without resolving issue . . .
So, here goes: I purchased an item from a seller on 27th August 2024.On 26th September 2024 I wrote to them to say that the item wasn't as advertised and not fit for purpose.The wrote back the same day asking for photos to substantiate my claim.10th ...
Simple Expensive Delivery
This new imposition by Ebay just seems to be a way of getting rid of private sellers who sell items cheaply and who post items at as cheap as possible. This is not simple it is complicating the postage for those who often send with a stamp in the pos...
Simple delivery - new rip off
Useless new idea from e-bay - i post cheap small items using stamps in the postbox down the road. I don't want to have a 4 mile round trip to my local post office to post something I can post with a second class stamp (currently 85p) but which it loo...
Don’t want simple delivery!
In putting up a new item a new item for sale, I could no longer choose free postage or a postage charge as it was overwritten by this Simple (not) palaver. Help , as that is not suppose to come in till 15 April..
Funds On Hold Again !!!
Hi there,i am hoping someone can help me please. I have my account on hold so more information can be passed to ebay. I have four times completed the forms and still the account is on hold. Who should I contact to help update the settings ?
Simple Postage
How much longer are we has a community going to putup the rules that Ebay keep making. This new stupid idear of postage rules will loose me a considerable amount of money, it cost more for me to purchase packing material to ensure a safe unbreakable ...
identify drop shippers and default settings for region MUST be fixed to my local country
please use a way of identifying drop shippers , they are a scourge as we need to know where our goods come from and are shipped from a simple red tick or bright yellow tick to indicate they are not the owner of the goods and that it will come from ch...
Will I be able to use my UK Royal Mail stamps when Simple Delivery mandatory in the UK???
I have 1000s of £s worth of pre-purchased UK Royal Mail stamps which I use for my Ebay posting here in Great Britain. Will this latest hairbrained 'Simple Delivery' Ebay policy render them worthless??
New Postage Rules
My nearest Evri is 10 miles away so I have untoggled it. I only have a local post office so what happens with higher value items I only send my items tracked or special delivery so fully insured. Does the new stupid postage rules take this into accou...
Simple Delivery
I am getting fed up with Ebay changing the policies and forcing the changes. I have been buying and selling on Ebay since 1999. I post items by Royal Mail tracked 48 why should I have to be forced to post items by Evri when I do not want to use that ...
Simple Delivery, Really Another Ebay screw over
Ebay STATEWe’re continuing our mission to provide you with a great selling experience on eBay, which is why we made it free to sell. Now, we’re improving delivery so it’s faster, easier, and more secure for you to send your items. Starting from 15 Ap...
Compulsory simple delivery - compulsory expensive and inappropriate postage?
I just had a worrying message saying simple delivery is to be made compulsory soon. I recently had a couple of listings for faulty DVD players where I had trouble opting out of simple delivery, I had to click collection only then back to postage and ...
Resolved! Help with undercharged postage!
Listed an item which eBay insisted was under 1kg, changed (or thought I had) postage, which I’m paying, to 2kg (item is approx. 1.6kg), get pre-paid Evri label & QR code, only to see it’s gone with the under 1kg option anyway?is there anything I can ...
Postage
Why can I not set the postage and packing it was so simple now I can’t set to the price I want
Fees
When I receive an offer, how can I tell how much of the amount offered I will actually receive?
Royal Mail stamps no longer allowed
Many years ago I bought a thousand pounds worth of stamps. Now from April they are not allowing sellers to use their own stamps and I am worried out of my mind. Is there any way of getting them to see sense? I am absolutely fed up with the dreadful b...
Cant make a bid
Hi, I tried bidding on something but eBay tells me the seller doesn’t ship to my country. The problem is, my adress has recently changed to the country that the seller does ship to. eBay still tells me my adress is in the ‘old’ country, while it has ...
Another anti seller policy by ebay? Forced eBay labels
So from April private sellers are to be forced into shipping via whatever method eBay dictates. What about those of us who still post via Special Delivery using postage stamps?
Not able to apply my card
Whenever I try use my rooster bank card it says could not verify this card please use another method.Is there a reason for this?
Return item
Im sold wrong item .give Bayer money back and hi not send me back ma item .The eBay not help me because is case closed.
Resolved! Items not active
I listed 10 items yesterday but only 3 are active - can anyone advise please?
Changing from return od damaged laptop to partial refund
How can I request for partial refund to fix damaged laptop from my country rather sending it back to the seller
Yodel large parcel dimensions on ebay postage label
Hi, I'm a private seller and selected Yodel store to door service for a postage label.It seems to say the package height can be up to 120 cm but on the Yodel website itself- max height is 60 cm for this delivery option?What if this is an error and th...
Account blocked - arbitrary
Hi I was hoping you could shed some light on this situation. A friend of mine opened an account, listed one item, it was immediately blocked. Called ebay, they reinstated and said to go ahead relist the item. Account blocked again! Called them the ne...
Postage.
Hi, I can change postage options to custom postage which I use. I see others are having the same problem. Any outcomes to problem yet ? Thanks all.
we're sorry there was an error ( unknown error)
Hi I've tried listing a motorcycle using my android phone and get the message "we're sorry there was an error (unknown error) " I've managed to list it using my laptop, although I can see the listing on my phone, if I try revising the listing on my p...
Error when I try to add items to my basket from a particular seller.
When I try to add items to my basket from "Newandusedlaptops4u", I simply get an error. This does not happen with any other seller. I've sent a message to them but no response. Please, does anyone know why?ThanksObaf
Buy Bladed Items
I tried to buy a Jigsaw, which now is considered as bladed product. So how Jigsaw body only is bladed ? And eBay are asking me to confirm my age with credit card.I have just debit, I didn't needed a credit card before.So how to do ?
Postage Label.
I use to set my postage to Royal Mail , it cost £3,29 now Ebay are charging me £3.74 and I cannot change it , I need to cover the cost of Packaging. Ebay you are spoiling this site for sellers and Buyers,
Listing dungarees
I'm trying to list my dungarees but it says jeans and I'm unable to type in the word dungarees.
Bed
I put a bid in for a bed but don’t need it now as been given one. I’ve contacted the seller a few times asking for my bid to be retracted but I’m getting no reply. it’s got over a day left.
Not received Refund - now they say CASE CLOSED - *bleep*?
I have not received a REFUND from a seller - and the case is saying it is closed - i have been all round the houses and not got anywhere except much angrier now than when i started. It says i can appeal - but then i get a message that says - Case clo...
Account on hold
My account is on hold but I have made all payments. The card registered to my account was valid but no payment was taken and it passed the allotted time to pay.
Sent item through Royal Mail instead of Evri and I don’t know what to do
I sold something and it was sent by Royal Mail and not Everi like it says on the app. The buyer has messaged me a couple hours ago saying it has arrived but the app hasn’t updated so I don’t how to fix it so it can update and obviously so I can get p...
Resolved! Custom postage not working on app
I now cannot select custom postage when listing items by my phone, it just says simple delivery now with no option to change it. If I save it as a draft then edit on my computer it will work but if I’m listing 50 items it adds a ridiculous amount of ...
Carnt switch to customise postage when creating a listing
Hi has anyone had problems changing from the simple postage option to customise option , as the customise option is no longer available when I am creating a listing
Cant assign a tracking number
Hi, i am trying to assign tracking numbers to multiple orders for the same customer and i am getting a message that says the servers are down. This has remained the same for the past few days.
Delivery
I use Royal Mail, my local post office to post my sold eBay items. Suddenly I cannot find the “custom delivery” option anymore. The “ Simple Delivery” appears, but pricing seems lower than I would pay at the post office?
Buyer complaining about the comfort of an item
I just sold a set of headphones and the listing had 'no returns' on it - I think as a default, I didn't give it much thought while making the listing. Now, the buyer has written to me to say they're uncomfortable. He hasn't yet asked for a refund, bu...
Shill Bidding
Bidding on 3 items from same seller. I went to have a look on the bidders and noticed same bidder up the price again and again on all 3 items. I suspect now fraud...shill bidding. Can Ebay remove this bidder or shall I cancel all 3 bids?
WAHT THE HELL HAS HAPPENED TO SHIPPING RATE SETTINGS?
Trying to list a few items I used to just choose the shipping to other courier and charge accordingly I don't want a prepaid label this is not vinted I want to control my own shipping cost now it's over complicated
Iban not accepting
HelloI have tried multiple times to enter my iban and sort code what eBay keeps rejecting it saying to check my number again. I have verified the number against my bank statement and it is correct.How can I contact eBay to get this fixed?
Postage.
I’m struggling with this new simple postage. I have a camera lens I am selling. £250 it’s quite heavy but eBay s postage is £2.35. Not nearly enough. How do I change it. Please.
Simple Delivery Query
I have a query regarding Simple Delivery. Maybe my interpretation of what eBay state is incorrect so hopefully those more knowledgeable can enlighten me. EBay give a list of restricted and prohibited items that aren't allowed to be posted with Simple...
Hand delivered an item that was initially for prepaid post
I hand delivered an item that was initially for prepaid post after agreeing with the buyer (they live 20 mins away) but now I can’t mark as dispatched or anything and they can’t mark as received. What do I do now as it’s still telling me to post!
Request from Buyer for Proof of Purchase
Interested Buyer has emailed asking to see Proof of Purchase of item advertised prior to purchase. I am happy to provide something along the lines of my order history from the manufacturer but cannot find a way to send a screenshot/attachment in the ...
Ebay Profits Before Members
Sold items, booked postage with Royal Mail & attempted to add the Tracking Number but was not able to so. Spent an hour & a half talking to customer services who said it was an IT Issue. Today I got an email from EBAY stating that they have removed t...
Combining postage
I’m new to selling on eBay and people have been purchasing multiple items to the same adress but I didn’t know that you had to combine postage in order for it to all go through as one big order, what should I do ?
DEE Williams Semi pornagraphic photographs
I have a new feed!!! appeared on my page I do not understand why this content is appearing constantly? with no sanction from myselfhowever I now have semi pornagraphic photographs of a person called Dee Williams plus Ive just seenanother few photos b...
Can’t contact seller
Hi!I recently purchased an item from a business page on eBay. I want to contact the seller as I’m not happy with the quality of the product. When I follow the link in my email and click ‘contact seller’ or ‘leave feedback’ it t takes me to a page to ...
Cancelling order impossible
I ordered an item by mistake because it was in my basket but only as a reminder.When I say another item I added it to my basket and pressed buy now without realising the other item was still in it.I saw the total cost of the order and it was then tha...
my ebay emails are arriving too late
I have two particular items in my saved searches. I was notified today at 10:43 by email of a listing of one of them. Unfortunately, when I contacted the seller he had already sold it YESTERDAY! What's going on?!!
When will my order arrive?
Ordered perfect eyes solution.. when is it arriving..
Help filling out the postage section for my first time selling
Hi, I am going to be selling for the first time on eBay and I need a bit of help on the postage section when getting my listing ready. So I am going to be selling two paintings and I got a quote online from the courier DPD but I'm a bit confused on w...
SEARCHING - MISSING RELATED SEARCHES
Since at least 2045gmt 17th March 2025 the line of Related Searches underthe search bar has gone.Does anyone know how I can get it back please? Same problem on Chrome and Edge
Buyer has request Royal Mail not to deliver
Hi My buyer has requested Royal Mail do not deliver her parcel. It has not been returned to me and I have not been paid. £25.00 item. Thank you
new alternator electrical item failed within 6 months of purchase.
Purchased this item "HC Cargo Alternator Units 75 A Clockwise Rotation 14 V 5470 gm for Suzuki 114247 (#115767038984)". As a business the usual guarantee on a new alternator is 12 months. Can you confirm this is the case please
Simple Postage
When listing I can no longer choose which courier and how much I can charge. The system just lets me use the Simple Postage option and nothing else.
Faulty item.
Bought amplifier which arrived faulty. Spoke to seller who is happy to refund fully. Also, seller requested I dispose of said item, doesnt want it back. Ebay asking me to send item for refund. Can it be done between ourselves? Seller has refunded 1p ...
Resolved! Interparcel tracking code not showing as delivered
Hi, hopefully someone can help me. I sold a piece of furniture via Ebay and it was too big for any of their delivery options so I arranged for it to be delivered by Proovia through Interparcel. I added the tracking number to the item and marked it as...
Sold item not being delivered
hi there, I recently sold a football shirt on ebay and purchased the ebay postage option. I took the item to the post office and scanned the ebay barcode. however the item seems to just be getting passed around Royal Mail postage centres and is not b...
Having to pay for someones mistake order
Hi EveryoneI hope someone can help me on this or if I'm in the dark.Somone purchased an item from me and then the next day decided it was a mistake, I had no problem cancelling the order and relisting the item but in doing so I had to then pay £16 to...
Postage
Hello,I recently sold an item with the postage specified as Royal Mail 48 tracked. However due to a mix up at the Post Office it was sent by standard 2nd class. I did add tracking to the listing & I can see from the Royal Mail website that it has bee...
Item marked as dispatched but label didnt print
I tried to print my postage label but the app crashed when restarted it had marked the item as dispatched and would let me print
Postage problem
Hi! Why doesn't it work for me to add the shipping options for shipping? They don't offer anything except for 15Kg and the price you write. And they don't offer any other options in the application? Why do they have to change something that works wel...
Bag emna machine and lead treid doing a returns on these item spoke the sellers theyre not helpful m
I want my money back please ive ask seller for a qr code ive requested returns im reporting the lot of you.
Combining postage
Hi, Does anybody know if its been fixed eBay not allowing sellers combining the postage to buyers who have bought multiple lots after a sale or is it now a permanent change?If permanent maybe they are discouraging sellers listing lesser priced items ...
Tax rule dates
Please can,anyone confirm the tax rule ,EXACT dates for self assessment HMRC April2024 - April 2025? E BAY states purchases between Jan 242024-Dec31st 2024. HMRC states. purchases between April 24-April25. Which numbers should I declare? Thank you
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