Sent item through Royal Mail instead of Evri and I don’t know what to do

[kydunv-0]

I sold something and it was sent by Royal Mail and not Everi like it says on the app.  The buyer has messaged me a couple hours ago saying it has arrived but the app hasn’t updated so I don’t how to fix it so it can update and obviously so I can get paid 

[tressygirl]

If you cannot manually change the tracking number and service yourself,  use a laptop / PC and try Chrome to do this,  then contact eBay Customer Services they will edit that tracking for you.  Your payout should then be released 2 days after that delivery date.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@kydunv-0