I do not use Simple Delivery, but this issue has been reported by others, so obviously a major 'flaw' in SD.
Just pay for the correct postage at the Post Office counter and if you cannot manually change that tracking number use a PC / laptop and Chrome and not the app or mobile browser, then contact eBay Customer Services, link below, they'll do it for you.
You can receive a refund for the unused label , but may have to wait 24 hours for it to appear before being able to cancel it.
Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.
The refund will take between 5 - 21 days to process.
Simple Delivery is not compulsory..... yet, so you can opt out if you wish. I believe you'll need a laptop / PC and use Chrome for this, maybe not the app or mobile browser.
When creating a new listing here's how to opt out:
Click on Collection then straight away back to and click on Postage Only, and the Custom option shows, you are then able to select the postage service and cost you wish to use.
Or, if there is a switch link, click on ' Switch to Advanced Options' at the bottom of the postage section, and once again when a pop up appears.
If you need to, this is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@fictilia
