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Seller News: November 2025

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Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Simple Delivery Query

Hi all, Looking for some help if possible as the Ebay "help"... is no help. I listed an item last year which sold today where I was paying the postage. Due to the delivery changes it had listed the item under weight and under dimensions but there was...

Resolved! Royal mail

The parcel threw in through the window of my pouch by royal mail guy.It broke my pouch.I complaint royal mail and ask for compensation.

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Postage costs

I haven’t listed any items for a while & it’s all changed regarding the cost of postage. My listings are showing that I am sending it with Evri for free. That is definitely not what I want to happen. I would use Royal Mail and charge the buyer but I ...

Cancelled

I received an offer from a seller i accepted the offer and purchased the item the seller has cancelled my purchase and is say they did not send the offer can anyone help ?

No response to appeal

I returned an item from the uk to Canada. I posted it on the 12th May. Delivery has only just been attempted a day before I could have claimed compensation on it being lost (25/6). The seller got the case closed on the 3rd June due to not receiving t...

My item is too big for Simple Delivery and selecting another courier no longer exists!

I know this has been raised already, but I haven't seen a solution to this problem yet. I want to sell an item that is 2m long, which means that it falls outside the simple delivery maximum allowed size. No option is available to me to select another...

Payment

Hello I had £40 in my eBay balance and now it’s on £27 I have not phurchased anything or cashed it out. Help please

Buyer Protection Fee - Simple Questions

Just two simple questions. I can't find answers amongst all verbiage on these forums - it's almost impossible to follow a coherent thread in the mass of complaints, queries, vitriol, declaration of intent and hard luck stories. If perchance an item d...

"Your message includes characters that are not allowed. Please edit your message."

OK, so... Erm... WHICH characters are illegal, eBay??? O_oThrow me a damned bone, will you?! And why is there NO EDIT BUTTON!? The message "Your message includes characters that are not allowed. Please edit your message." is unreasonably obfuscated a...

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