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The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on eBay.
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Forum Posts

Customer service/complaints contact

Hi guys...I'm really struggling to get hold of eBay and non of there options appeal to what it is I'm trying to trouble shoot....I listed an item for £150 but eBay sent a buyer an 13% offer with out my consent and the item sold for £130 so I lost £20...

New account restricted upon creating a listing

I created a new account and tried creating a listing, then i received this: ---------------------------------------- We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your se...

'Simple Delivery'

I'm selling a Buy it Now item for £3.65. It's letter sized and easy to replace, so I just want to send it ordinary second class Royal Mail and am happy to accept the risk of it getting lost. The message about Changes to Postage rates on 7th May said ...

rosin press

tried to list a rosin flower press, it says cant post due to the URLO. can anyone help

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Contact us?

Why is the help section marked ‘contact us’ NOT contact us? It’s just basic links to a never ending circle of a basic knowledge base. is eBay dead? Since the promo update, zero sales. Is eBay now a pointless pursuit for business sellers?

Using eBay trade in

wanting to trade my old phone in for another via the auction. However, it asks me to turn the activation off first. I need to transfer my data first.

postage

Good evening I have just noticed that all my postage charges on my listed items has changed way below what the item costs me to send. I am not able to change back but can anyone help me please to re set my postage costs to other courier and a set amo...

Funds held

I am writing to request your assistance regarding a recent transaction involving two items purchased by the same buyer. Both items were bought in a same time by the same person and were being shipped to the same address. To ensure efficient delivery,...

Scammed by eBay seller

Hi all, I’m reaching out here for help and advice regarding a serious issue I’ve encountered with a seller who I originally found on eBay. What happened: I came across a listing on eBay for a brand new, unopened ASUS GTX 1060 GPU, listed at £90. When...

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SELLER HAD OFFER BUT I MISSED END TIME

I gad an item due to end today and I had an offer made to me on this item but the email did not come through to me before the offer time had ended and the item was relisted. Does anyone know if contact can be made with the offer maker and if so how a...

Very disappointing

Very Disappointing. I purchased a shoe yesterday and the fitting was wrong due to its model. This site needs to put enforcement on the sellers to list more details about the product they are selling. For example, I purchased a shoe and it was slim fi...

10 day restriction

I had a 10 day restriction put on my eBay account from the 18 June my restrictions should have lifted it said from the day the email was sent ? Why hasn't it been lifted yet ? Regards

International shipping

Hello, I’m looking for some advice on what to do next, I purchased a book on 13th Juneit arrived at Glendale Heights hub on 18th June on the 26th June tracking shows as “Carrier refused to ship item forward” I’ve been on the phone to EBay customer se...

Return after return period ended

Hello all, just wanted to guage where I sit with this, sold an item with a 14 day return policy, after 21 days the daughter of the buyer messaged me to say her mum bought it by mistake, I explained I have a 14 day return policy, I hold the money for ...

EBay will not remove a scam Motorhome

I recently got scammed for a deposit, reported and got my money back.I have reported the item twice to eBay as not genuine, it was previously sold on eBay over 2 years ago, someone copied all the information, including videos. They say it doesn’t bre...

Setting a reserve

I have just posted a vehicle for sale (item 205586871922) and set a reserve price but it lists without the reserve. Why and how can I add a reserve now that a bid has been placed?

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payment

Hello, Ebay still ask me to pay 4999 pounds for my buy but I already pay , I contact the seller , he said that he has inform ebay. Now ebay want to give me a bad review, I dont know what I have to do to proove is paid. Please help me, thanks

Travelling and trying to use E Bay

Absolutely the worst interface if you travel and use two telephones and cant authenticate when 'they' decide you are hacking your own account.Locked out, the numbers to call dont work and impossible to work with. Dont bother

Postage Mistake

I made a sale the night before I went on holiday. I broke my neck trying to parcel it all up (6 Paul Smith shirts, new, £100 for the lot!!!!!) and left it for my son to send that day (18th June). I managed to get the parcel on its way to the buyer wi...

Unable to contact seller

I placed order but didn’t receive correct quantity (only received 10 instead of 20). Notified seller as per process. They acknowledged they had only sent half and said they had now sent remainder and would send tracking and could I close so EBay didn...

Simple Delivery Query

Hi all, Looking for some help if possible as the Ebay "help"... is no help. I listed an item last year which sold today where I was paying the postage. Due to the delivery changes it had listed the item under weight and under dimensions but there was...

Resolved! Royal mail

The parcel threw in through the window of my pouch by royal mail guy.It broke my pouch.I complaint royal mail and ask for compensation.

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Postage costs

I haven’t listed any items for a while & it’s all changed regarding the cost of postage. My listings are showing that I am sending it with Evri for free. That is definitely not what I want to happen. I would use Royal Mail and charge the buyer but I ...

Cancelled

I received an offer from a seller i accepted the offer and purchased the item the seller has cancelled my purchase and is say they did not send the offer can anyone help ?

No response to appeal

I returned an item from the uk to Canada. I posted it on the 12th May. Delivery has only just been attempted a day before I could have claimed compensation on it being lost (25/6). The seller got the case closed on the 3rd June due to not receiving t...

My item is too big for Simple Delivery and selecting another courier no longer exists!

I know this has been raised already, but I haven't seen a solution to this problem yet. I want to sell an item that is 2m long, which means that it falls outside the simple delivery maximum allowed size. No option is available to me to select another...

Payment

Hello I had £40 in my eBay balance and now it’s on £27 I have not phurchased anything or cashed it out. Help please

Buyer Protection Fee - Simple Questions

Just two simple questions. I can't find answers amongst all verbiage on these forums - it's almost impossible to follow a coherent thread in the mass of complaints, queries, vitriol, declaration of intent and hard luck stories. If perchance an item d...

"Your message includes characters that are not allowed. Please edit your message."

OK, so... Erm... WHICH characters are illegal, eBay??? O_oThrow me a damned bone, will you?! And why is there NO EDIT BUTTON!? The message "Your message includes characters that are not allowed. Please edit your message." is unreasonably obfuscated a...