A seller has under paid the shipping fee from the US to the UK and now I have to pay the additional

[larhian]

A seller has under paid the shipping fee for an item I purchased from the US to the UK and now the item has arrived and is being held at my local Royal Mail depot until the £41.19 fee is paid.Who is responsible for this fee.The card that was left at my home address states that the SENDER DID NOT PAY THE FULL POSTAGE.

Can anybody assist as I cannot get past the ebay autobot system to speak to a customer service operator.Thank you 

[*guinevere*]

What I would do is this:

Send the seller a message and a photo of the card that was left, requesting that he sends you the money through Paypal or bank transfer.

If he refuses I would open a dispute for Item not Received which you would win because the tracking will show the item wasn't delivered.

Follow the prompts and keep to the timescales within the case, escalate as soon as ebay tells you you can,  and the seller would have to refund you.

[tobiasd4 · Accepted solution]

Are you sure this isn't import fees, RM will not deliver item until it is paid.

I can't see how RM will know that USA seller underpaid postage. 

Refusing to pay import fee invalidates ebay MBG. 

[larhian]

Thanks for the reply.It is definitely not import fees the card that was delivered to my address informing my item was at the Wigan Central Depot office clearly states that the SENDER DID NOT PAY THE FULL POSTAGE AMOUNT.The amount is specified which doubles the shipping costs.I have tried to contact ebay customer service but they only provide autobot chat .I need to speak to a customer service representative.Thank you

[larhian]

Thank you for this information.Very logical
Will I have to return the item?...I don't want to return it as I want the item .Will I have to pay the fee to get the item first?.I just don't want to have to pay the additional shipping charge because the seller didn't weigh the item correctly.

[tommystrezures]

I personally think you need to speak to the office in Wigan first to ensure the wrong box wasn’t accidentally ticked. Depending on their answer you then need to follow the correct advise by Tobias and Guinevere depending on their answers.

[*vyolla*]

I too think that they've ticked the wrong box and this is likely customs duty/import fees that are due to be paid by you.

What did the item cost?

[larhian]

Thank you ...you are correct the wrong box has been ticked and it is indeed customs charges

[larhian]

Hi
Thank you I attended Wigan Central Post Office and the wrong box had been ticked.It is indeed a customs fee and handling charge by Royal Mail

[*guinevere*]

Thank you for clarifying.  It's always worth double checking.