new alternator electrical item failed within 6 months of purchase.

[sounddyl]

Purchased this item "HC Cargo Alternator Units 75 A Clockwise Rotation 14 V 5470 gm for Suzuki 114247 (#115767038984)". As a business the usual guarantee on a new alternator is 12 months. Can you confirm this is the case please

[jckl1957]

You need to look at your record of the purchase or contact the seller.

This is a member to member forum where you can get advice on Ebay policies.

Ebay allow you 30 days to return a faulty item, after that, it is between you and the seller.

If you bought from overseas, UK consumer rights may not apply.

[red_magpie]

eBay will not get involved in warranty claims. Once their own 30 day money back guarantee has expired any warranty is between you and the seller, or whoever provided it.

Regrettably, warranties on eBay prove worthless. Sellers may claim a warranty, but when things go wrong many don't want to know. Even manufacturers' warranties are liable to be invalid for items bought on eBay.

If you are unable to get any action under the warranty the best hope is usually that your payment provider e.g credit or debit card issuer may still be able to help. Otherwise, if the seller is a registered UK business seller you may have some statutory consumer rights - although enforcing them against distant, uncooperative eBay sellers may be difficult or impracticable. There is plenty of information online, or contact Citizens Advice. If the seller is registered abroad there's unlikely to be anything you can do.

Never expect  buying from unknown sellers on eBay to be like buying from the shop. The user agreement even warns buyers that "eBay does not guarantee the existence, quality, safety or legality of items advertised, or the truth or accuracy of descriptions". Would you buy from a shop that said this? eBay is a jungle.