Member To Member Support

Won auction but seller took money, cancelled then refunded

I won an auction but the seller took money, cancelled and then refunded the money and then re-listed for double the price. Are they allowed to do this?

Postage

I am trying to complete my listing and have put that buyer pays but when i look at the preview it shows as free postage. I am using the ebay simple delivery method with delivery either by royal mail or evri please help !!!!!

Has anyone else had problems receiving items won where the seller is using ebay delivery?

Hi, has anyone else had any problems receiving items purchased where the seller has used ebay delivery? Only I've now received two refunds for two auctions won where royal mail tracking just says we are waiting to receive the package and contacting t...

Receiving an item that was not as described.

I won 2 items from a seller in 2 separate auctions at a low price which were sent combined post.The seller obviously disapproved of price paid and sent a similar item not sealed in damaged second hand substandard and not original packaging all of whi...

The system wont let me paid for eBay item number:267422304250

I bid for an item and won. when I try to paid for this item, I received this message "Unfortunately, this seller won't send this item to Lincolnshire, United Kingdom. You can: - Update your delivery address and try again.Now the seller listing says P...

Buying

Im being asked to verify my age with a credit card but I don't own one what can I do to correct this it's a miter saw

i got sent an empty bottle

i thought i'd purchased some perfume, the item came but it was an empty bottle. i requested a refund seller closed the case, why wont ebay let me appeal. not other communication

Adding card issue

Hi can someone help please I can’t defend to edit, delete or add any bank cards after several attempts. It seem it’s an error from eBay’s side as I can do other things. Thanks

Item isn't on my purchase list

I ordered a part for my motorcycle and it's disappeared, it's not in my purchases, on PayPal it says unknown seller. The money has gone but no way to contact the seller and I need the part for my MOT

Post Office has rejected parcel as it is slightly oversize but they've taken payment

My local Post Office printed a delivery label and then measured the parcel and rejected it because it was slightly to large. They've taken payment but offered no service. Can I ask the buyer to send funds to cover a new postage label?

Buyer wants to return an item

The buyer wants to return an item 5 days after receiving it, it was sold with numerous clear pictures at a low price they have now put photos of the table on the return saying it is not the same table it clearly is. When I go to challenge the return ...

Buy it Now

Hi. Even though I definitely select Buy it Now when doing a listing, the option does not appear when it goes live. I have tried numerous times and had to cancel the listing each time. Very frustrating, I have a lot to sell! TIA.

A buyer paid postage for an item. Yet I've been charged £3.50

Buyer paid 0.87p for an item but I've been charged £3.50 for label. How can this happen?

Item Specifics for Car parts

why doesnt ebay prepopulate and suggest item specifics for the parts and accessories category from the title like it does for other categories ? It seems strange that other categories simply enter a title and ebay suggest all the the item specific fo...

Change active listing to buy it now

Auction listing start £45. Potential buyer asked if I’d take £35. I said £40. This agreed . Tried to change listing to ‘buy it now’ but wouldn’t do it. Ended item and tried relist at £40 ‘buy it now’. Wouldn’t do it - reason = stated that autorelist ...

Can't add / update existing combinations in multi variation listings

From around 5pm on 1st October, I've been unable to add and update existing combinations in my multivariation listings. When selecting the Add Combination option, I should be presented with a list of variations that I have already added and saved - i...

Bidding confirmation added VAT

Hi I put a bid in but when my bid was listed it notified me that 20% VAT would be added to my bid and whereas no notification on the original referred that this was subject to VAT !

motors

just after a bit of advice.i dont sell cars, but decided to sell my own after many years.how much do ebay charge? .the cars only worth about £ 1000 ,maybe not even that.and can you put your phone number in with your ad.i would like people to be able ...

Problems with shipping to U.S.A. Advice

I finally was able to speak directly by phone with eBay. They say the problem is on your end in that you have two possible shipping service options listed for the plane. They say you need to do away with the International Courier option (whatever tha...

I don't use your simple postage, I post out myself, But you keep taking the money from me?

Auctions being removed due to policy violation(personal information)

I am getting a little fed up here. I saw plenty of sold new, unused sim cards with good numbers (checked sold items to gauge the demand / price apetite) and put up one on sale. Lo and behold it was taken down. So I checked all the regulations again, ...

Over 18’s verification required FTW 👈

I want to buy a Dewalt power tool that has a blade so eBay asks to verify my age! *bleep* is going on I’ve been a member for 22 years and certainly didn’t start buying and selling when I was born!my full details of payment methods are stored, which b...

Evri delivery

I posted item using Evri. They said they couldn't deliver because of no road access and returned to me but Ebay has the item delivered to buyer. Will I have to pay to post the item to the buyer using different delivery service outside of Ebay as they...

Held payment

Hi all, I shipped an item yesterday 8/10/25 and it got delivered today 9/10/25. The problem I’m having is I didn’t use the prepaid label eBay gave as part of the simple delivery system as I’ve always sorted the shipping out myself via Royal Mail or o...

Simple Delivery is unavailable for this item

hi guys. i have problem with simple delivery. its doesnt show on the domestic postage price simple delivery is unavaliable for this item. i want to list vegetable chopper but doesnt show me price. i have private account.

Tracking issues on ebay to royal mail

Hi, Is anyone else having problems with the tracking page. On ebay it's not showing as posted. On royal mail it's showing as delivered?

return item already posted

i bought a switch it didn't fit, so i sent it back. Then asked for a Return to be opened so the item being returned is already in the post

Automated message

I was a couple of days late posting an item, posted it today and sent the buyer a message to apologise and tell them the item was posted. I got a message from ebay which read "Your buyer has reached out about their order. Since you used Simple Delive...

Transfer from Listing to Shop Category

I have a shop with one category, I will add more but how do I transfer from my listings to category. I want to transfer 8 of my listings to a Conifer category. Tried different ways and ebay assistant is no good.

Threats and offensive language appeal

A seller didn't like my negative feedback. I feel it was very much warranted. I don't often or easily leave negative feedback. There was no threats. No offensive language. No racial slurrs etc. They just didn't like it and thus reported me to eBay. I...

Returned item

I sent out the wrong items to two buyers. They both received the others order. Both were happy to get the correct figures sent out to them. One went through Ebay, the other returned theirs via Royal Mail.I can easily send the figures to the buyer who...

Lost Items How to claim through Royal Mail?

I have been purchasing postage via Ebay rather than my click and drop account but when items go missing how do you submit a claim? More and more stuff seems to be going missing? Tracking is very slow to update if it does, yet everything now is suppos...

Payment received

Hi I would like to know where my payments can go on witch bank accounts please thank you

Sale Cancellation

Hi - I ordered an item and then within 3 hours cancelled the order. The status of the order did not show any shipment and 5 days on is still not showing that shipping is in progress. My cancellation request was declined after 3 days. I messaged the s...

Scam or not ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

Item Origin

Does anyone know if you can update "item origin" on all your listings at once?

Order cancelled by eBay

EBay have an issue with a buyer so cancelled their order from me. The item was already sent first class Royal Mail and I can’t stop the delivery. What is the next step as I can’t seem to get past the bot on messages

Offers to buyers

Hi, I’d like to send an offer to a potential buyer but when I go on the item it says it’s not eligible because I’ve already sent an offer to another buyer. I want to send a new offer to a new buyer, is this possible?

Authenticators

Hi there, I’ve already had something go missing once it arrived at the authenticators and never leave and I fear it’s happening again. How do you contact someone to chase it up at the authenticators ?regards

Purchaser paid cash, I cannot mark as paid

I gave the option to post or collect an item, the buyer collected and paid cash, but I cannot mark the item as paid and collected.It says the buyer chose postage, but they did not. Any ideas how I resolve this? ThanksDave.

Restricted Account

My account has been randomly “seller restricted”. I asked eBay why this has happened and I was told they are not allowed to tell me. I’ve been selling on eBay for over a year and a half. I posted 2 items via locker at the same time, this was over a w...

Simple delivery courier options

So to post off an item over 60 cm it has to be sent via Evri ( I used to get courier collection for these items ) now I have to select Evri as preferred courier and block Royal Mail ( otherwise buyers can select Royal Mail postage) however when the i...

Iam buying

Hi Iam buying in eBay still now seller I can’t sending my parcel and he can’t given reply

Age restricted item -

Hi does anyone know how to send an age restricted item with this simple delivery system - thanks

Are all Ebay decisions made with AI

I recently requested negative feedback removal (the first one I have had). The buyer left negative feedback because he says that he ordered a different item. (an item which I have never offered for sale!)I sent the item that was on the order, there i...

Another eBay postage rip-off over Royal Mail 24 & 48 compensation being halved

Has everyone noticed that Royal Mail 24 and 48 has halved their compensation from £150 to £75?It doesn't apply to Royal Mail direct, just when you get a purchase through eBay.They must have introduced in the last day or so, no doubt to get a higher f...

Someone else's parcel

I'm wondering if someone can help please? I went to my pick up point to get my parcel earlier & was handed a parcel that was poorly wrapped with the item showing. There are two labels on the package, one to the original person & one to me. Evri deliv...

Unsure of what to do

Had an email from eBay saying an item I bought doesn’t follow uk safety policy and the item has been removed from market, I bought my son one last month and eBay have sent this email saying it’s u safe, I contacted the seller and they say eBay have m...

eBay cancelled my sale due to buyer issue, how do I get postage refund

eBay canceIled a sale on my listing because of an issue with the buyer's account. I managed to stop the parcel from going, but how do I get a refund for the postage label that was created?got the following message from eBay:We wanted to let you know ...

Postage Change by eBay on sold item

I sold a sewing pattern a couple of days ago. I've sold similar ones earlier this year so I choose buyer to pay postage of £1.55 via Royal Mail as before. The item cost is only £2.50. When I went to print the label, I will be charged £3.50 postage bu...

Waiting for refund

Hi, I bought a pair of Oska trousers from a seller in Bulgaria several weeks ago. They didn’t fit so I sent them back on 27th August. I didn’t hear anything from the seller, I contacted them with the tracking information and they said the parcel was ...

Account Restriction

Hi, My selling has been restricted on eBay, and I have had a MC011. Ebay has requested proof of purchase receipts for the last 15 clothing items I have listed on the platform....impossible ! I've been selling on eBay for the past 5 years, and have a ...

Returned item not acknowledged

Guys , i ordered a watch which was very nice but too small. I applied to return however the label was not one I could use in the uk. I have contacted seller and returned it to address on label at my own expense . I have messaged seller at every junct...

Quitting eBay selling: After 23 years selling on eBay I have called it a day.

I have been selling on ebay for just over 23 years, never made a ton of money but enjoyed shipping items to people worldwide, the main reason I have quit is because of the intrusive snooping of HMRC. I am not happy that eBay and other sites are compe...

Refunds

Hi, typically, how long does a refund take to reach bank accounts ?

Returning 2 items but only chose 1!

Hello - I can't take a call at work and can't get to live chat with Ebay. Basically bought 2 items, wrong size, went to returns and accidentally chose 1 item to return. Can I change this return to returning both items?

ebay account

hi. all the funds are missing from my ebay account? how can i check any transactions in the last seven days?

Postage unavailable still posted it will I get payed for my item?

On my checkout to print a label it came up postal service unavailable, so I hand written the address and posted the item out 48 hour tracked at my expense now it’s saying postal over due will I get payed for my item I have proof of the postage on a ...

I click "Create an alisting" and a blank page opens, preventing me from entering product information

I can't add a new product - the page for entering information is empty. When I click the "add/create listing" button, it opens a white page and doesn't prompt me to enter any product information. Why did I have this problem, and this will be the firs...

Over seas profile, uk shipping address

Should I be concerned as the profile from the offer says Bulgaria but has a UK shipping address

Collection code being withheld

I sell heavy items collection only and arrange for the item to be shipped by van to their house at their cost. With this sale the buyer paid and I received the money from eBay. The van collected the item and it is "in transit". I sent the buyer a vid...

eBay case raised. they put on hold then extended the date

I raised a case about a not received item bought on the 12th September. The courier says contact the seller, the seller ignores. The item is being returned to seller as non delivery and the seller knows this. Asked eBay for intervention and they put ...

eBay is the biggest Western marketplace for fake/counterfeit goods and it is ignored.

I'm sick of trying to make a living on eBay with genuine items only to be massively undercut by the amount of fake items on here. So I no longer bother. Even dumping grounds like Temu, Shein, Alibaba and AliExpress can't use brand names anymore, but ...

Resolved! Item Bought

Before you log an item as not as described, do you have to receive it first?(or not as the case may be)I bought an item not as described found out and wanted refund straight after bought, but in messages the buyer wont refund which is strange. Is mor...

Shipping label is already outdated when newly generated

I am still within my allotted three day shipping time, but when I generated the label today it says at the top that I have a week in which I can send it, yet the label and the rest of the page says it needs to have been sent yesterday… what am I supp...

Evri postage

I dropped off 2 parcels at evri and only one had been delivered and the lost one never even says it been dropped off how to I stand with complaint

Seller advertis s 5 year warranty, but refuses to confirm this

Seller advertis s 5 year warranty, but refuses to confirm thisHas a clear 5 year warranty logo bit despite repeated enquiries the seller simply says after 30 days contact me and I'll sort it out, I specifically asked how the 5 year warranty works but...

seller account

Hello ebay community I am going to convert my ebay account into seller

Item arrives after a refund was received

Tracking always said the item was received but nothing else was added. 16 days later a refund email was received following an eBay case ID. after a further 11 days the item was delivered but the tracking code was no longer accepted by the courier. Si...

Payment

I cancelled an order (as buyer never contacted me) and then re-sold it later through e-bay, but I have been charged twice for the selling fee costs. Can (and how) do i get the 1st one cancelled? The automated chatbot is useless for advice. Cheers, St...

provide company documentatio

Hi I'm having issues with submitting my company documentation, It keeps being rejected and I'm being told to fix details. The company has one director and a secretary. However it only allows a director and stakeholder. Has anyone else had this issue?...

Shipping not combing

A buyer has won 33 items (comic books) when they try to pay they will be charged all the postage added together not 1 reduced cost, I have tried lots of things with no luck and I don't seem to be able to send an invoice with reduced shipping costs.

Missing order

Good evening. I ordered some kind of model kit and someone sand it for me old book. What I can do about this? I try to contact person but no response. Thank you

Shipping from USA to UK

Hi,there is an item I want from the USA but the seller does not ship to the UK. The seller has told me to contact Ebay Global Shipping but I can't see either how to do this or how it helps?

VAT

Has anyone else faced harassment from a buyer over VAT misunderstanding?I had a buyer accuse me of being “not a real business” because I’m not VAT registered (even though I’m under the legal £90k threshold).How did you deal with this kind of behaviou...

Sales Down Badly and nothing im doing is working!

Ive been on eBay for 5 years, and its decent with its tools and things, but no matter how much I list, how much PPC I put on for the last year my sales have not increased. Now im in a situation where ive got more than 1000 styles of shoes all with mo...

Sae of catapults and ammunition being used to kill wildlife, damage property and harm pets

Can I ask how we get ebay to ban the listing of catapults/slingshots and ball bearing ammunition as the BBC news had a feature this morning about wildlife being killed. There ae literally hundreds of catapults, Gypsy catapults, Hunting catapults and ...

Change language on all eBay communications

A couple of decades ago, when I opened my eBay account, I lived in the Netherlands.I don't live there since over 15 years ago, and I still receive all the email notifications from eBay (orders, dispatches, etc) in Dutch.I find no way in my settings t...

United Kingdom is not on the list of international countries to ship to from the USA?

Why cant I buy goods on eBay from the USA as a UK resident? UK is not on the drop list of international countries???This prevents purchase, blocks buy now & bidding This stops US sellers from being able to sell & ship to UKThere are no trade embargos...

BUY IT NOW button

the BUY IT NOW button is greyed out . Why

Can I refund/cancel a postage label before/after dispatch date?

Firstly, I am the first-time seller and understand how selling work. However, I have a few questions about dispatch and postage label. A buyer placed an order item including delivery cost and it should be dispatched within 2 days but I have to wait f...

Hi guys iv'e sent a parcel to wrong customer using ebay simple delivery what happens next

Sending an item that was sold as Local Collection

Hi everyone, brand new at selling on eBay, I just wanted to ask, I’ve sold an item that was originally for Local Collection but the buyer wanted courier delivery, the sale shows in my eBay balance so the buyer has paid but how do I now show that I’ve...

buyer is being prevented from being able to pay

I have sold an item to a buyer in New Zealand who could not initially pay for item because of some shipping restrictions. I have changed the postage details to include NZ, but he says he is still unable to pay. When I tried to send him an invoice, eb...

Website issues as of today

The issue previously reported by many customers - and subsequently fixed by eBay - has returned. So as of today, I am again no longer able to scroll through listing pictures, or expand the drop-down filter menu, or enlarge listing photos. Ebay: pleas...

Resolved! Buyer not collecting -

I sold an item on the 9th September for collection. Had to message the buyer repeatedly requesting their collection plan. Zero reply for 3 days. I kept chasing, they suddenly made the payment (low value £4 item). I repeated questions about their plan...

ebay wont let me print the QR code so I can't send the parcel to the buyer

ebay wont let me print the QR code so I cant send the parcel to the buyer

Purchased item delivery miss sold

Hi all, the item I purchased specifically because of the delivery date. But after it has been ordered, there is now a note that the seller is on holiday for 3 weeks. The item I purchased I wanted asap as per the delivery timeline and will now be too ...

Is my Apple imac OS XEI Capitan 10.11.6 to old

I cannot Buy any item on Ebay /I cannot open a Review Offer .My Computer is an Apple imac OSXEI Capitan

ebay Balance

I have sold an item and it says the monet was transferred to my ebay balance on 3rd October but it hasn't, it is still in Pending. Why?

Brought item as guest but no item been sent out

Need request a refund but it’s not letting me

Difficulty completing a sale

I have sold an item to a buyer in the Channel Islands. EBay have told him when trying to pay that I do not post to there. C.I. is definitely not one of my excluded locations and have posted to there previously. Spoke to eBay who confirmed aok at my e...

Resolved! Account blocked .

This was due to a change of telephone number. On leaving feed back after speaking to an agent, I was sent a code number to enter which would unblock my account. Unfortunately, due to stress and fatigue after dealing with agent, I did not manage to en...

Item purchased not delivered yet

I paid for an item on 24 Sep 25 it is not yet delivered. The seller is ver clever he made some update on 6th Oct but the Royal Mail tracking is not showing any progress and eBay is not responding

Parcelforce compensation only £50.

Sold an item for £400 but Parcelforce compensation is only up to £50. How do I adjust this? Many thanks.

Seller is trying to add more money saying that he he put the wrong buy it now price after i purchase

Seller is trying to add more money saying that he he put the wrong buy it now price after i purchased the item money and confirmation has already been approved please help

I need Simple Delivery spelling out one more time...

Struggling for months with simple delivery, so glad I can choose not to use it now. I'm selling CDs and it was annoying to have to post each one separately to the same buyer! However, now that I switch to Custom postage, I am baffled by the obligator...

Unpaid Refund

I purchased a car part and the wrong part was delivered.The sellers return label was insufficient for the weight of the package to be returned.I paid for the return in the hope of claiming the cost back. The seller confirmed receipt of the car part o...

I incorrectly clicked the negative feedback button

I was leaving positive feedback for an item I purchased and I incorrectly clicked the negative feedback button. All the my other feedback was positive. Is there anyway of getting the "negative" bit changed?

returning a counterfeit product after I have part used one of the items (oral b heads)

I purchased 8 oral b heads new in packaging. I started to use one of the heads and then realised it felt wierd, vibrated more than usual. I then checked the packing and head and realised their were tell tale signs it was fake, bad printing on packagi...

Late postage or delivery performance issue

Hi eBay community, I have a bit of an issue with the account performance showing a late drop off which isn't accurate, I have the postage proof saying differently. I have asked eBay Ai I assuming to review this issue but because there is no section t...

Faulty Fridge Freezer

Hi, I purchased a fridge freezer second hand and collected it myself. after a few weeks of renovation work I managed to get it switched on to test. The freezer is working. But the fridge is not. I then called technical services. And I'm told that it ...

Pornography showing up in my suggestions reported twice and it wasnt removed now on my home page

I was searching for sewing items and suddenly tons of pornographic images appeared as suggested. I do not know why. No one else has access to this account. I decided to report one of the disgusting images and Ebay came back and said its not against t...

Return address for sellers using simple delivery

Do sellers realise that when they use simple delivery they will have to manually update their return address in the app settings page when they have changed address (eg ,moved house)?

Returning to ebay .

Hi listed an item to get back into selling. Accepted offer but buyer did not receive notification. Eventually sorted this but then notification about payment complication. Is this something I sort my end? If and when sorted - how do I get full addres...

Buyer didn't send enough labels or carriage

I recently sold a collection of books from the UK to Italy but the buyer only supplied one label and the weight limit turned out to be 20kg. The books weighed 28.8kg. I contacted the buyer and said they needed to supply a second label and I would (an...

Help with cancelling/Refunding an item

I recently bought an item on eBay. A day or so later, I requested to cancel the order, because I changed my mind. The request was denied due to the seller “dispatching” the item a couple of days later (although im unsure what stage of dispatch it got...

my account

Hi please can you give me some advise. i had a tiscali email well i tried to get into it but it had an email address that would not let me in, when it says it would send a link to email to get me back in it was the email i could not use anymore so i ...

Tracking no longer works

Tracking has failed for numerous items, as royal mail does not provide ebay with live tracking or receipt of sending. This is a software bug, please fix

Returns

Hello,I'm selling my work van and on the listing i'm not given an option to turn off a returns policy. I don't want to accept returns.I have had to list the van with a returns policy of 14 days.Any ideas how to turn it off?Thanks,John

generate reports

hi im trying to print off my yearly earning for self assesment. however on the report it only shows my ebay fees, it does not include the postage. any know how i can get this as dont fancy going all the way through working out postage costs ( all lab...

Hello. Haven't recived the item, the item was sent back to the seller. But ebay is not paying back

Haven't recived my item. Seller got it back, as i contacted him i know the item is back ats sellers. Ebay ia not getting back my 259.99£ as a refund over 5 weeks now.

Item says been collected

Hi Iv went to collect my item it says it has been collected but hasn’t been by me the delivery company was Evri and can’t see a help option in eBay as I can’t say item hasn’t been received as it says it has

9.99 Monthly charge on my card.

I am not a frequent user of eBay. I do not have any known subscriptions or outstanding payments. it has never occurred to me, but for months I have been charged £9.99 every 2nd of the month. For the love of god I cannot figure out what it is and for ...

'Click and Collect' not shown at Checkout though in original listing

I won a bid on an item which listed 'click and collect' as a posting option; when I come to 'Checkout' and pay for it this option is not shown, just my own postal address. The seller has assured me that it should be there but it simply isn't! (In the...

Why are some sellers using exact same photos (not stock photos) ?

Hi there, I need some advice please , I’m new to eBay and looking to buy a Burberry watch, that I’ve seen a few of on here that are within my price range, for a birthday present for my partner. I’ve looked at the obvious feedback and some of them do ...

Feedback

Hey all I have recently closed and item that I sold I now what to leave feedback on buyer can you reopen closed items. I’m so annoyed buyer is claiming item is faulty it was 4 months old in fully working order he’s had it 4 days and I feel he’s decid...

Resolved! Refund

I recently received an item I purchased, but unfortunately, it appears to be counterfeit. I was under the impression that I was buying a genuine product, so I’m very disappointed. I would like to request a full refund for the item as I did not receiv...

Vat

I’ve paid for an item from a seller who displays a vat number. I have asked for a vat receipt as my business has paid for the item but they are saying they don’t need to provide a vat receipt

Automated payout

Is there a way for me to stop automated payout or set a limit of how much they leave in ebay balance.

Bought item for 25pounds sent it back because don't fit i paid the postage as well and they offered

Bought item for 25pounds don't fit returns it my self £4 they are trying to give me half of the price refund just because I opened the box to look at purchase

Custom/Stupid Delivery

After all the rantings and railings of the past few months I thought Ebay and I had reached the point where I need not find an alternative outlet. All my items qualify for Custom Delivery so in the last few weeks the selling process has been quite sm...

Wrong tracking

Hi everyone I recently sent a parcel out when I went to the post office and had to up the postage and now I can’t change the tracking number eBay auto filled when the post office scanned the qr code that’s when they realised it wasn’t the appropriate...

Ebay not paid me in full

Sold item for £350 Ebay paid me £166.48Been waiting since August for payment now automated just sends me in circles

Vinted auto complete your email receipt when using EVRI, why not eBay?

Hi All, just an observation and if enough users say it's needed eBay might want to copy Vinted. When I take my wife's EVRI parcels to my local EVRI drop off shop. Her email is automatically completed for the drop off receipt...but when I drop my eBay...

Ebay issued a refund from my bank acct

hello,I am a private seller who mistakenly posted a wrong colour item to a buyer. When the returned the wrong colour, we sent them the right one which was confirmed as received.However, I now note ebay has issued a refund through my bank to the custo...

Help with possible scam please

I can't find a place to report a possible fraud, so am using this forum. I was rung today by someone saying they were from eBay and someone was trying to buy something for £700 on my account. There was something odd about the conversation, and the nu...

Hi I didn’t hear anything for my report

I didn’t receive any response for my request

Unfair Negative Feedback with false allegations

Anyone else feeling let down by Ebay's lack of help with abusive buyers? I've had my account for 21 years, have always gone out of my way to keep my 100% feedback rating yet today a buyer messaged me demanding that i either refund them or they leave ...

Sending items not using simple delivery 🚚, I can’t seem to confirm I’ve sent a item and put trackin

How do I confirm I’ve sent an item can’t put tracking in like before?

how long do I need to wait after my appeal got granted for me to be able to make offers etc..

and message seller etc.. my appeal got granted but still can't do this at least for now, im confused

Notification of item recall

Notification of item recall but the seller is not on my purchases anymore

Scams

How do you get eBay to take notice of an obvious scam when you find it? A motorhome is on sale on auto trader under a different trader for twice as much The eBay vehicle clearly is too good to be true, so I done my research and the vehicle is in Leed...

Signinig into Ebay

Hi.... why is it I get different areas of the UK when signing into Ebay....... I am in Lincolnshire but recent areas could be.... Norfolk.... Crawley...... but it is me signing in as I keep paper records of time and date for my records.... but Ebay s...

refund for postage label - buyer cancelled

Ebay charged me for the postage label for an item I sold. The buyer then cancelled. How do I get a refund for the label?

Why is active listing not showing on ebay.com

Our Active listing not showing on ebay.com , why ?

Best Offer

How is it possible for someone to make an offer over the Buy It Now price, surely it should automatically sell?

Resolved! Insurance to Global Shipping Program Warehouse

My item has sold for £100 and will be sent via GSP. How do I insure it for the UK leg of the journey?I have read on eBay that the UK part is for me to insure, when it reaches GSP it’s then covered. The Post Office cannot add two tracking labels to th...

Scam emails or scam eBay ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

For the last few days I can no longer reply to any feedback left to me from my buyers

For the last few days I can no longer reply to any feedback left to me from my buyers, I just get an egg timer. I have no idea how to report the bug back to eBay. I've tried several times using different computers but no luck at all. I can however le...

Asking eBay to help me get in touch with other buyers defrauded by the same rogue seller

In the last month, I have been scammed by the same seller 3 times. Scams which do not just go against eBay policies, but actually violate UK contractual law (Barry v Davies [2000] 1 WLR 1962). Each time I contacted eBay to complain and each time eBay...

Part refund

I have been asked by a buyer to give a refund because he said the item was damaged and not the same as advertised, he has since returned the items( Xbox games ) and none of them are damaged and the discs are as in the photo on the listing, how do I g...

Spending Balance...where?

HelloI returned some jeans and was refunded. £5.01 to my bank and spending balance £24.99 dated yesterday. I have looked in where I thought the £24.99 to be in SELLING and PAYMENTS but the balance is empty. I have not spent this so where will it be?!...

Multiple purchases

As a seller, we used to have the option to create an invoice for a buyer who purchases multiple items which included item prices and any postage discounts applicable. I have not seen this option for a while now which means my buyers have to pay full ...

can not ask ebay to step in

Hi,i am unable to type on the automated chat to request to speak to an agentand there is no option for me to ask ebay to step in for a return request?

Failed collection

I need help on a package that didn’t get picked up by DHL

Fake pearls being sold as genuine

I made three separate orders for pearls. I have received two which were described as perfect huge South Sea pearls. Both are in fact plastic beads with a pearlised covering. I have not yet received the third one. I have sent three emails re this but ...

Buyers Making Offers To Sellers After The Item Has Sold And Seller Cancelling The Sale

Hi. This issue has been happening to me more and more often lately. I'll buy an item on a buy it now, or offer option where the offer has been accepted, and I pay immediately. Then between 10 minutes and up to 48 hours later I'll receive an email fro...

royal mail weighing every item and if slightly overweight delaying delivery

I've sent 3 parcels recently that were very slightly overweight (I use bathroom scales so can't always be accurate to the gram). In the past I believe those items would have been delivered OK, but now it seems Royal mail are weighing everything to th...

No shipping option for International buyer

I am based in the UK and sold a large item to someone in Germany (approx 20Kg) I have enlisted ebay's global shipping programme and Germany is a country listed on it, but the buyer advises me he cannot select a delivery option and therefore cannot pa...

Buyer unhappy

I sold a bottle of men's aftershave unopened sealed 125 ml the buyer days it's only 75ml the buyer wants to return it ?

Offer refund with postage and fees

Hi, I'm trying to refund an item I sold. There is a toggle button for "Full amount", but that seems to not include the postage (buyer paid) or additional ebay fees. The help chat bot doesn't seem to understand the issue. I don't seem to be able to sp...

Check out error

hi our customer s are receiving the check out error message below can anyone please help

DPD pick up

Hi plz can u help I’ve sold a item and buy chosen DPD I have selected today pick up but I’ve not had a email confirmation is this correct, I’m getting stressed because I’ve never had pick up from home and it’s day late please help

Ager verification

How can I verify my age without having a credit card?

Rong payment

I made an order for £43.90 That is ok but somehow £34.95 by mistake has gone to your account this is rong can you please return £34.95 to my account? My name is: Abdolsamad

Selling account - encountered an error at our end!

When trying to get back into selling I keep getting the error countered our end message - please try later. This never gets solved and all links to Customer Service lead nowhere - can never get actual help. What do you suggest?

Who takes Chinese company sf legistics

Hi, can anyone help. I’ve been to all the normal places and no one will take labels from SF Logistics, the seller says they are legit. I’m trying to return an item, can anyone help, don’t know how to ask EBay itself , Thankyou

Resolved! Terrible eBay advert with two males shouting over antisocial audio speakers in a small residency ?

Who does one complain to; is being shown on Youtube and Netflix, perhaps other channels, also secondary variant published on youtube.com/@eBayUKofficial; like 2x 1m tall 500w (?) cabinet speakers, 2x idiots, one also turning antisocial, both shouting...

Global shipping option

Hi,I've sent items recently to the U.S and europe via ebay's shipping programme, but for some reason even with the "Send with the Global Shipping Programme" tab switched on, its not letting buyers make purchase's. Any ideas? Many thanks in advance

Haven't received payment from ebay

Good Morning, Has anyone else not received their payout from ebay yet? I have monthly payouts which was due today, normally goes in to my bank early hours, however still saying in process, no payout email received. Wondered if anyone has as had this ...

Relisted item fees

I relisted an item after the buyer asked me to cancel the sale, but was charge two insertion fees , the original insertion fee never got refunded

Paying for return of wrong item

Hi I've been sent the wrong item, after a bit of back and forth seller has sent an address to return but has asked me to pay postage and they will return it via PayPal. Full refund of item once received postage for item is going to be £70 so I've con...

Van

My van never sold on eBay it kept saying sold and nobody turned up so l sold it on gumtree now e bay keep asking for money

with seller, who advis

Received ebay email saying item purchased was subject to safety recall and to stop using.Made contact with seller who advised it had been sorted with ebay and not a concern.Requested confirmation of ebay communication from seller but they haven't res...

Click & Collect not an option when checking out

I have a customer that won an auction and bidded on my item because it had Click & Collect as an option. I sent them an invoice and when they went to pay Click & Collect was not listed as an option. I've had other customers use C&C many times and hav...

Returning an item. I bough

I bought a steel spring but unfortunately it was the wrong size. I started an eBay return but postage required was three times the amount needed so I just posted it myself at the P.O. I haven’t heard anything back from seller and I can’t alter the eB...

US buyers unable to buy item

I’ve listed some ACEO’s yesterday and I have a potential buyer in the US who wants to bid. When she does try to bid, she is being told that as she is in the US she can’t. Why is that? Thank you

EBay changed postal price after sale

I entered large letter 2nd class postage at the eBay price of £1.55.the item has sold and eBay have deducted £3.35 from my payment for 2nd class small parcel.why have I been charged more than the customer has paid and why have eBay changed the postal...

First INAD how long should i wait for them to open the case.

I have had my first INAD and it was my fault as I did not check the item fully. It was a shirt that turned out to have epaulettes on it which I was unaware of. It was a brand new shirt and I did not want to open it lesson learnt on that one! The buye...

I think I've been scammed

I bought a item and cancelled it an hour after because i changed my mind so I requested to cancel i waited 2 days and the 3rd day late evening i got a message saying the seller has refused my request, But on the tracking was saying not posted The fol...

Automatic relisting for 10-day auctions

Hi does anybody here know; Can I set my 10-day auction listings to automatically relist for seven days? Can I make this default and not have to do it individually? I ask because I set most of my listings to start on a Thursday for 10 days therefore t...

app issues like never before

I am having CONSTANT issues using the ebay app. After reporting over and over with no response i came across this page so I'm looking for support from other users. is anybody experiencing anything like what I list below?I would really appreciate any ...

simple delivery...does it cover goods damaged in post

does simple delivery cover goods damaged in transit?

Missing purchased item

I purchased an item yesterday sent the money and now its not showing on my account, should I be worried.

Changing address of returns label

Hello. Is there a way to change the address on a returns label?. I just confirmed a label to a buyer, then immediately realised it's an old address (I can still obtain the item, but less convenient).The automated help bot is annoying, as there's no o...

How do I sell my WW2 Willys Jeep ?

I have a WW2 Willys Jeep, 1945I'd like to sell it, I am gretting too old to repair itI have lots of paperwork for it and bills for what I have spent on itNever sold on Ebay beforeSo a bit of help would be appreciated

Face flannels

I bought face flannels from you you have sent wrong item,tI ordered face flannels and you sent me hair towels I want to return please could you give me your address glynis

International buyer but order only for UK

I’m a seller based in the UK and specified on an auction I would only post to the UK, however an international buyer has won it. They haven’t paid and are not answering my question about where their shipping address is. It’s only been a day, am I wit...

Variations

Anyone else having issues with listing variations since yesterday?

DHL eComm

My DHL parcel was not collected from my home address, can I take it to a local DHL collection point?

Where can I find my sold items?

I can find my listed items which are currently for sale but can't see items I've sold.Where are they listed please?

Negative feedback not there ?

I left a seller negative feedback for very good reason, and it's not on there feedback? And I can't seen to find it anywhere.

Have ebay made it difficult to contact them on purpose? Just goes round on a loop

It seems ebay are just making it impossible to contact them. Just goes round in a loop. That and I cannot contact a seller (not on app as no longer compatable with my phone) just jumps around with never being able to contact seller. Also with the cha...

Re custom postage

Wonder if someone could help please. when I do a listing I get to the postage part & can never find custom postage option I’ve looked everywhere. can any shed somelignt please. Many thanks

Purchasing item from member with 0 feedback.No response to my messages.

Looking at an item on eBay which I would like to purchase.The seller has been a member since 2023 in UK but has 0 feedback.I have repeatedly messaged the seller with questions over the last 4 days about the item and had no response.It also looks as i...

Resolved! Personnel Information given out

Hi,Does anyone know why my Phone number was given to a seller ? The item I have purchased is an emailed activation code. But the seller sent me a text message. (not the code) Surely this is a data protection breach.

I am not receiving offers from sellers. I have "offers to buyers" ticked.

I am missing out on offers from sellers because I don't know they've made an offer. I'd like offers from sellers to be sent to my email, but this isn't happening even though I have "Offers to buyers" ticked in my Communication Preferences. I can see ...

Are other listings affected?

If I 'boost' say, half a dozen items, will my other listings be affected. Thanks in advance.

No Tracking Provided for Return ID: 5299874646

Hello,I have a refund deadline of October 7th for this return (Return ID: 5299874646).However, the buyer has not provided any return tracking number in this case. Without a tracking number, there is no proof of shipment, and I have not received the i...

Impossible to contact ebay.co.uk

I ordered something from a seller with 10 feedback. I paid for Royal Mail 24 but seller has sent via DPD. Despite having my correct address she has mispelled the road name. I contacted DPD to change it to the correct spelling. They informed me it wou...

Refund over an EA that did not work

I bought an Expert Advicer ( EA) from a seller couple weeks ago and the seller sent me a link to click into . Long story short the EA did not work so i reached out to the seller and told him about the issue and demanded for a refund of which i've rai...

eBay is now too complicated, and not helpful

eBay has changed vasty and continuously over the years, particular recently. I cannot find the help I need. Nothing is straightforward, and trying to get help is stressful. Attempting to communicate with the eBay 'bot' is enough to make my brain impl...

eBay changes

Why have they just changed everything now I can't get anything to work from my phone. Why do they constantly make changes and break everything

Why have eBay reduced my item

Why have I received less than the price I listed my item for. Can eBay reduce the price without my authorisation. Items listed cheaply make it uneconomic taking packaging & travel to postage if eBay then reduce the price. .

QR codes and lockers - limited options

I haven't sold on eBay for some time so the simple postage system is new to me and anything but simple.My printer isn't working so I opted for the QR codes download to my phone. But went I went to the Royalmail locker it required a label.In the end I...

Collected too late

Hello. I ordered an item on 15 September which was to be collected by me at a local Argos, I was given a code starting FM for this. Due to illness I was unable to collect it immediately and when I visited the store they couldn't trace the FM code. Lo...

Items collected, code entered but still being told to dispatch

Hiive had 3 separate orders (containing multiple items) collected by a local buyer. 6 digit collection codes was entered for each order.however they all remain in my “POST NOW” section. How do I get these items to move out of my post now section? It’...

A broken record

Hi Guys, my first time on here. A 45 record I recently sold has turned up broken, the buyer informs me. I would have used Royal mail, as at least they have 50 pounds minimum compensation.I had to use Easy delivery with a prepaid label. I'm guessing I...