Spending Balance...where?

[carolinebish]

Hello

I returned some jeans and was refunded. £5.01 to my bank and spending balance £24.99 dated yesterday. I have looked in where I thought the £24.99 to be in SELLING and PAYMENTS but the balance is empty. I have not spent this so where will it be?! 

Many thanks

[tressygirl]

Did you have any promotions on your listings?  Any postage costs, listing upgrades?

The link below will show you the breakdown of your recent transactions:

https://www.ebay.co.uk/sh/fin/transactions

If the breakdown still doesn't answer your question, contact Customer Services who have access to your account,  and can explain that deficit in your Payment Summary.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@carolinebish 

[carolinebish]

In the return it says £5.01 paid to bank, which it has and below..which is why I thought it would appear in 'payments'!

Spending balance £24.94 6 Oct

 I've checked transactions and below was dated today so the money will be sent to my bank rather than in 'payments'!

£24.99 to bank account ending in 9037 Scheduled payout

I'll contact eBay if it doesn't appear in my bank

Many thanks for your help Caroline

[tressygirl]

You're welcome, and CS will have the answers for you,  being able to breakdown any costs and payouts made.

@carolinebish