can not ask ebay to step in

[aythep29]

Hi,i am unable to type on the automated chat to request to speak to an agent

and there is no option for me to ask ebay to step in for a return request?

[**peaseblossom**]

The option to escalate to eBay will only appear after 3 complete working days. 

You can contact eBay by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid