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Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

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posting

Hi hope you can help just sold a heavy item item has been paid for and they are going to pick up from me no problem with that but all the details from eBay are as if I was posting it when will eBay release my funds thanks

Buyer requesting a vat invoice

Hi I sold an item internationally using global shipping. I am not vat registered. The buyer is requesting purchase invoice for the full amount they have paid. I don’t know how to generate such an invoice? In addition they have opened a dispute saying...

Cash on collection help please

Hi, I'm new to selling on Ebay and set up a vehicle sale and the only option for payment I could select was 'cash on collection'. The item has been sold via ebay this moring and on my 'order details' page it's showing awaiting payment and the actions...

Seller insults

I bought a Gas Safe Locker, from a seller. ( ecotowersuk ) I noticed a bit later that they were using Evri as their courier, I informed them that if I had known I would have purchased the product from somewhere else..The seller then complained about ...

Postage

Post parcel at post office and paid for posting. buyer had to pay to get parcel as no postage on. Who payed for extra postage ? How do claim extra postage back

Buyer picked up the items by Collection but couldn't choose collection when buying

Hi, I have an issue. My buyer came and collected his items, but when he ordered the items, he could only choose delivery by postal. Now I can't get it marked as delivered, and when we tried to just have it as a collect only item, he couldn't order it...

age verification route failures

Hi, I have been trying to buy a chainsaw body which apparently Ebay now requires age verification for. The credit card details option repeatedly didn't work. So contacted Customer service. They sent me a link to up load a passport photo - which I did...

Cancellation request denied

Hello! I’ve made a first purchase on Ebay and 15 minutes later made a cancellation request. Wrong size. After 3 days of waiting I’ve got a message that it cannot be cancelled because it was too late to do it. And the item was not even sent. What can ...

Resolved! Buyer wants to collect

Hello, I have sold an item that the buyer wants to collect. Can I agree and how do I demonstrate to EBay this has happened so they release payment? Thanks in advance.

Item described as Policy Violation but eBay won’t identify what the violation is

I have created a listing which is TOTALLY IDENTICAL to multiple others I have listed but they stated it went against policy. Their response was an automated email saying that it violates their policy. I then went onto chat and spoke with two eBay emp...

Under paid return postage

I bought a very heavy, expensive, item from a private seller, over 30kg.Seller sent it via Parcel force as it was so heavy.Arrived damaged so has been returned.Seller sent me a return label but has only paid for a parcel 5-10Kg. Almost certainly on p...

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Delivered to wrong address

Hello my item has been delivered to the wrong address , the occupier, my neighbour, said not for this address and gave it back to the RM delivery man , this item was marked as delivered on Ebay , but returned to seller on the RM tracking app. My ques...

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Resolved! Ebay business and VAT

Hi I'm wondering if anyone can help me? I'm just about to change over to a eBay business seller account, I'm not VAT registered and don't need to be as my turnover will be know where near the £85,000. Will eBay still charge me 20% VAT on all my sales...

The new ai

The new ai is taking away from buyers actually knowing what they are purchasing. Instead of the seller been honest with what they are selling and giving details about their individual item, this new ai fills it in for them. There is now no informatio...

Payments on hold following a sale

I recently sent this email to Ebays Assistant but the latter cannot apparently handle it. "Hi I have recently sold a watch and some fishing reels. I sent the items within a couple of days and the buyers have given very satisfactory feedback. Why do I...

Selling

I am a new seller and I don't know for some reason eBay has decided to put a sellers hold on my account for no reason I can think of. what should I do and how do I contact customer support

Postage and Tracking

I think I've been scammed? I ordered something from a seller and they have presumably 'posted it' however the tracking number isnt even registered on the amazon logistics tracking website. I think it's a fake tracking number. So now i have no way of ...

MC011

I received an MC011 restriction last week and provided all the requested documentation, including the tracking numbers for all items. However, three shipments were lost in transit and buyers were refunded. eBay advised me to wait until all items were...

Query about Royal Mail claim for lost item

So as my funds are tied up in a sale where the item hasn’t moved since I posted it last Saturday what is the process for claiming compensation? I saw on the Royal Mail website you have to have evidence of the original value of the item sold and it’s ...

User avatar by • Engager
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Age verification

I'm trying to buy a circular saw. Ebay would like age verification. It will only accept age verification through credit card details.I have no credit card. Now what?? Not even an option to use driving license??Any help appreciate.

Items for sale from abroad

Almost every single thing I search for comes up as for sale USA! I do not want to see these but there’s hardly any UK items, which I don’t believe for a second. I do not wish to see stuff from USA as I refuse to pay massive postage and customs fees. ...

Resolved! Account limited no explanation

Last week told account under review called ebay & said perfectly normal takes 5 days this morning true to their back to normal then this evening received MC011 message saying payouts on hold no explanation? Called customer service unfortunately could...

Postage

Hello, I posted an item yesterday but I didn't use the prepaid postage label, I paid for separate shipping but I need to update the order with the new tracking number. Thanks

Delivery options

Hi I am trying to list items but when I am going to delivery options the only service its giving me is Simple shipping standard and no other options are available. Any help?

Additional costs after auction end

Hi guys. Struggling to understand a crazy expensive postage cost on an item I just won. I was told bid of £36.94 had won. I knew going into auction that the postage cost would be £2.94. But after winning auction it says item price is £39.14 and now t...

Buyer wants to return

I posted an item within its time frame and buyer has not received the item yet . I hv specified I don’t accept returns, Now she wants to cancel the order and return the item . I am not responsible for postage service, what should I do . I don’t accep...

Guest purchase cancel

I placed an order today but for some reason I purchased as a guest. I have an email confirmation but I have no way to cancel the order (I need to do this as the delivery address needs to change). All the links in the confirmation email - order status...

Refund

Hi my seller refuse to send me his address so I can return the item but he or she said that I can keep the item and get a 50% refund which I don’t want a want a full refund I really need help please Urgently

Resolved! Postage refund

Hey. A buyer changed (reduced) the postage price for something and I didn't notice. I printed the (£3.50 approx ) label and realised she had reduced the cost. I then cancelled the label. I printed the postage label she had selected (£1.55). I took it...

refunds over 90 days for defect items

I have only recently started using this cutlery set which the gold has come of the handles the plastic has cracked and broken around spoons and not fit for purpose seller has agreed partially refund but over 90 days now and not forthcoming with this ...

Don’t want to use label!!

I sold a couple of cheap items and it comes up get your label I want to take to post office and pay as will be cheaper than using one of their labelsif I do this will eBay still pay me this is becoming a waste of time I’ve used eBay regularly for 16 ...

Item damaged in transit

Hi, the item I sent was damaged in transit and is on hold with evri. I tried contacting evri but couldn't get through. I contacted eBay and they directed me to packlink and when I tried to make a claim it wouldn't work. I recontacted eBay and they co...

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Ebay guarantee affecting sales?

since ebay have introduced the money back guarantee charge.I haven't sold a carrot.Has it affected anyone else the same?Quite why the charges are so high i cannot fathom.Especially as they(Ebay) keep hold of the sale money until at least 2 days after...

User avatar by • Engager
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Returns

Buyer received an item they purchased from me on the 12-03-2025, now 2 weeks later they send a pic and stating it don't work, item is a n gauge loco. When I listed I uploaded a video of the loco running perfectly in both directions. The buyer attache...

Buyer cancelled refund request

Hi just after a bit of advice a buyer asked me to return some items that I sold as seen then he got them working so he is now keeping them and does not want or need the refund what can I do to stop eBayer stepping in and refunding him and charging me...

Seller messages because your scrounger thats why, i used to scrap these parts before set this busine

because your scrounger thats why, i used to scrap these parts before set this business up, sold over 1.5million in last 8yrs all plss money, how some ppl run about for scrap like there scavengers on here wantin new parts for *bleep* money, then moan ...

Scammed?

I sold a phone last night via buy it now and messaged the buyer but didnt get a response (though it was after 10pm) I have massaged that item has been dispatched, but still no response. I have sent it via special delivery for next day delivery but af...

combined Postage Fraud Risk, seller beware

there are plenty of post about not being able to combine postage, and ebay states this is a global issuebut are buyers sellers and especially EBAY aware this creates a risk of fraudebays response on chat was get the buyer to pay and then refund them ...

Revise advert

Why can't I revise my listed item on eBay, all it says every time I try is there's been a problem,this isn't good enough as I'm paying for a service

selling a bandsaw

Hi I have posted a bandsaw with no issues with collect only, have been trying to add more photos and a video but the system keeps saying i now need a age verification.. I have looked at other sellers and this isnt the case with a band saw Any ideas??...

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postage label not use

Hi. I think Ive messed up. not used eBay in a while. When I sold an item, because I don't have a printer I just thought Id go to the post office and pay for the delivery cost and not use the eBay supplied label. Now I cant seem to update the package ...

Postage Options Issue

Has anyone found a work-around for the postage options issue on new listings? I have set up a new listing but there is no way to select another postage method aside from the eBay Simple postage.Anyone else experienced this? Any fixes?

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dashboard below standard

I am writing to you as you tell me I am below standard this not a great way of dealing with issues for sellers as if things aren't bad enough in the world from the forums the feedback concerning this is not very good for sellers where I feel we shoul...

Unable to mark an item as 'dispatched'

hello,I sold and dispatched an item but I'm unable to mak it as dispatched. There is no option on the drop down list. I've been selling for a long time so I know where to find it but on 1 item- it's impossible. How can I get it fixed please?

Finishing a listing

I have done my listing gone through all the steps but when I’ve added my confirmation numbers from text I just get the continual line of colours moving across the page and it doesn’t complete listing

Why can’t customise delivery?

I usually chose which post method to post items to customers during the listing process. Today whilst I’m listing an item I don’t get given the option to customise postage. Is there any way I can restore the options to enable me to customise the deli...

Resolved! refund location

a really silly question, but i'm relatively new to ebay. anyway a seller is going to give me a partial refund on something i purchased. where will the ££ show up and will i get a notification that it has arrived ?

Item sent view Yodel is untrackable

Sent an item two weeks ago via eBay's system. I used Yodel. Buyer has gotten in touch to say they haven't received it. I've checked the tracking and it hasn't updated. I've followed the link to Yodel, and their system doesn't recognise the tracking d...

Customised Postage has disappeared

I always add listing via my EBay App. Never a problem until two days ago when I wanted to opt for a simple small package under 2 kilos via Royal Mail. All it would offer me was postage up to 20 kg in a medium box but no price shown. I can only opt fo...

Postage fees

I have returned to EBay after some time to sell some items. However I see they are now charging a seller protection fee to the buyer. Postage is added as usual & paid by the buyer. My issue is with the postage. I have selected the label option to gen...

Resolved! Trying to put an item on but mistakenly clicked Instant Payment on an auction sale.

It comes up with a big red box more or less saying you can't have instant payment on an auction sale. Which I know of course but no where does it show where I can un-click the Instant payment thing. It just isn't there. Why do ebay make things so dif...

Custom postage

My custom postage has gone ?? Its simple delivery greyed out and postage grayed out no other options and csn not chsnge it anybody got same problem ?

postage

I posted an item Tuesday 25th April Royal mail 1st class signed for. The buyer received it today and left me positive feed back but it is showing as not delivered, no green check mark on my sold page, which means I will not get paid until the 7th Apr...

Refund for wrong item sent

I brought a item of furniture for £119 on here but got sent a tiny plastic toy rabbit, I started a return request but now the seller says I need to cancel the return request for them to refund me but I don’t trust what they’re advising me, they don’t...

Account suspended over 6 months

I am really in shock how a massive company like eBay can't manager to sort out things quicker, I am waiting over 6 months to release my payment, also to check out whats wrong with my ID, today a man of the customer service asked me to load my passpor...

Simple Delivery PROBLEMS!

Hi, i STILL can't turn off or change Simple Delivery when trying to re-list auctions. There are no options to try the 'collection' hack and i'm boggled! i Can relist on a phone but not on a desktop. how can i get round this and get back to choosing m...

Time Away not ending

Hi,Can anyone help? I recently took a break and scheduled my time away so buyers could not make a purchase while I was on holiday. I am now back from holiday and my account is still saying This Seller is Taking a Break so buyers are still unable to p...

Customer service

Hi thereI sold two coats and the money I got from each is £165 but now the lady returned them and ebay asks me to return 191£ Ebay took the money the seller and now they ask me to refund it. What can I do?

Need help with order

Hii bought foot steps for glb.i ordered 2 sets.i added them into the basked and paid.but when i paid i did not receive and confirmation or any order number.but my money has been deducted from the account.when i speak to ebay it was not very heplful b...

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Funds cleared but buyer claims no delivery

Recently, I have had a buyer claim that their item hasn’t been delivered by InPost. Tracking says it failed to deliver and returned to me the sender. I’ve yet to receive the item back yet the payment funds have to accepted by Evay and are in my accou...

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Fraudlent Return Attempt

The buyer has contacted me with images of a broken figurine. the pictures do not match the one we sent, clear differences in the painting, as they are hand painted i can only assume the buyer thought they would all be identical.eBay options to report...

Help getting payment

I recently sold an item and bought eBay paid postage label. Unfortunately when I took the item to the post office they told me it was too big for that postage label so I had to pay for another postage label with a new tracking number, which covered t...

Unfair negative feedback

I sold a centrifugal juicer which was clearly described and photographed. Someone brought it and left me negative feedback because it was not the pressure cooker they wanted to buy 臘‍. They have then left me a one star review because my juicer is not...

Resolved! Postage

Hello,I recently sold an item, and had to open the "Address Label" link in order to ascertain the address to post the item to. I then posted it through my local Post Office, but not using the system as I do not have that technology. The buyer has the...

purchased item has not arrived

Well, I purchased chocolates from one seller on the 13th, no communication since that, and on the 23rd, the seller provided me with the wrong tracking details, which say delivered on the 17th. I reported to eBay, and they closed my case in 5 minutes,...

Buyers abusing eBay returns

A buyer bought 3 basins/sinks off me 4 weeks ago. They were new in boxes. He took them all out and checked them. He was happy with his purchase. He is now claiming that they are wrong and he’s gone down the road of using the oldest trick in the book ...

Cannot amend postage in the App

Well yet another issue.You cannot change the postage in the App, you have to save the listing as a draft then go on the web page to change the postage options! So much time wastingAfter speaking to the "help desk" that is the only way to do it, appar...

Changes to page layouts

It seams that every time I go onto eBay these days the layout or procedures have changed - ie swiping to get sold items is now under filters the silly simple postage etc etc if the eBay technicians have nothing else to do except altering a process th...

Im not getting paid for stuff

I have an issue regarding my eBay balance. I was informed that funds from my recent sales would be available to me five days ago, but I have yet to see them credited to my account. I would appreciate any insight on why my funds are not reflecting in ...

combined p&p

hi, I am like all of you, unable to send multi purchases on a combined invoice. The suggestion is to ask the customer to pay muti p&p and then refund. There are problems with this. Each item is required to have a tracking number. You can not update t...

Combined Postage Invoices

Hi I’ve read through the posts regarding the ongoing issue of being unable to send invoices in respect of combined postage and it appears eBay have indicated it may take up to 90 days to resolve from a date unspecifiedSince the issue began I’ve stopp...

Items not received

What to do if on your order details it stays that the item has only been payed and dispatched however the seller claims the item has been delivered ?

User avatar by • Contributor
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Error in seller price

Hello, I bought a gpu for a low price, because this is ebay and things are often cheap I thought nothing of it until the seller sent me a message saying there was a mistake in the pricing none of the numbers matched or were close, so it couldn't've b...

Problem with posting via Simple Postage

Hi folks, I'm a seller and have sold a quantity of items via Simple Postage to one buyer. I took the parcel to the post office yesterday and was told the stamp 'had already been used'. The buyer had said his order was split into two parcels. I posted...

I gave an honest review regarding an item

Hi, I have not used this section before, but I have not gotten any joy looking up eBay's help on this subject? I left feedback regarding an item that broke immediately. I was honest and mentioned that the seller did deal with me promptly and refunded...

Cancelling a negative feedback

A seller sent me a wrong item and wouldn't replace it with the one I had actually ordered unless I would pay to return the one he had sent, which is a pair of mobility chair batteries, which are quite heavy and would be costly to return. I don't beli...

EBay Balance

Hi here,My balance was £18.97 and I just found out that my balance is now £12.86. I don’t have any information as to why and I have not made any transactions on that effect. Could you please check and let know.

Resolved! Why do I have a business account?

I have never had a business but when I am trying to list an item it wants my business information.I am not a business, never have been but can see that in my account details.What do I do about this?Liam

Buyer opens a no received article dispute.

So basically the buyer opened a request saying he didnt receive the article so when i search the article up he was right, no updates since it left my country. So I went to my post offices and asked them what was wrong and they told me that sometime M...

Error: e264586-1212400x

I'm trying to sell, I have sold lots of times before but maybe a few months ago was the last time. I've been a member for a long time, I can purchase easy enough & my account seems fine (no messages about needing more information), I can see no issue...

Removal of negative feedback

My buyer agreed to remove negative feedback, so I sent a revision of feedback to EBay.EBay have sent message to buyer saying 'Feedback not available or not eligible for revision'Why?How do I contact Ebay direct?Thanks Elaine

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Chargeback

Just got my first ever chargebackRoyal Mail tracking shows item delivered on the 17 th have had no contact from the buyer----------------Reason stated " buyer does not recognise transaction " ?????????????---------------------------------------------...

User avatar by • Conversationalist
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PAYG Sim cards

Been selling PAYG sim cards with good numbers for years on ebay. Just recently the listings are getting removed after a few days saying they are violating a policy, even though they are not. Ebay says someone reported the listing. Obviously a rival s...

an internatonal buyer just bought the jacket from my store and claims that it was boxing gloves

i recently sold the jacket and it is delivered by dhl he messages to send on time and it should be in best material so i sent him and he claims it is boxing gloves and want to refund he sent photos of boxing gloves so i send him video while packing h...

packing.jpg return scam.jpg

No purchase history

Bought an item on 6/2/25 it is not showing on my account history/purchase history, but I have all the , confirmation emails, order numbers etc, any advice. Thanks.

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Return

I purchased 2 items (of the same product) neededto return the item, only 1 postage was provided, out of frustration I have organised my own postage but I'm unalble to update the tracking information, it's reverting to the original single postage not ...

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royal mail

just asking, there seems to be no complaint process...member for 5 years. only use royal mail when there are no other options as usually use yodel.recently i have had 3 large parcels to send every single one royal mail has contacted the buyer and ask...

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Confused seller

HiI've had an issue selling an item. The buyer paid for the item and postage. I printed off the postage labels through the eBay site (this time Royal mail) and dropped the item off at our local post office. Several days later the buyer contacted me t...

I phone and simple postage

I have lately found that my I phone isn’t syncing with my laptop which as on the phone app only simple postage is an option for delivery / so go to laptop now I have an option simple or custom picked the Royal Mail tracked - saved for later - back to...

Resolved! Collection instead of postage

I have a buyer who wishes to collect as they live locally. The option to amend the invoice seems to have disappeared and also I cannot find out how to generate a collection code. How do I amend the invoice now to remove postage and generate this co?T...

Postage

Hi,im sure im not the first to ask this type of question.I've put an item for sale this afternoon but all the postage options have changed!I usually offer free next day DPD delivery but DPD is no longer an option nor is the buyer pays(so free deliver...

Is ebay just a big scam?

I'm a new ebay seller, I joined ebay a little over a month ago (Feb 2025) I listed a dozen or so items and I made a few very quick sales, all was going great. ...but then the sales seemed to have dried up.At around the same time as sales dying off I ...

Item not arrived (when it has)?

My buyer has claimed the item has not arrived, even though the Royal Mail have provided tracking and a clear photo of handing it over. Buyer has opened a case but not provided any evidence that the address/property "delivered to" is not theirs. Who i...

Resolved! not as described return request

I sold an item as a buy it now. The buyer asked for more pictures after they did the buy it now. I sent more picture and said 'if you're not sure about it I'll just relist it'. Buyer said 'no that's ok just send it'. As soon as they received it, they...

Resolved! Postage

I relisted some items with postage charge of £1.20.why has e bay changed to £2.70t

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faulty goods no response from seller

I purchased a replacement battery for a dyson hand held vaccum cleaner in November 2024, the battery has failed and wont charge, it is only 4 months old. I have looked on the suppliers website and their products are guaranteed and there is a statemen...

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Faulty boots

I bought a pair of Bison wellingtons from fishing.mad in December 24 , they have been worn from January 25 . The boots soles at the heels have come unstuck , neoprene split . Seller has said I have to return to them to then be assessed by Bison and i...

Wont le me reopen a return case so im stuck

I recently purchased a cordless vacuum, but within minutes of use, it started cutting out. Initially, I opened a return case. However, I quickly closed it, thinking I might have missed the option to request a replacement. Now, I'm unable to reopen th...

I need help to run a report

I need to run a report on all my purchases, including those paid through my eBay balance and my PayPal account. I have run a report, but it only shows purchases paid for through my eBay balance. can anyone out there help me urgently

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I do not want to use E-bay postage

I want to post my own items not using Ebay.How do I "simply" revert to the old system.I have dispatched an item but ebay won't allow me to add tracking or mark order as dispatched,or use the customer address without me asking the buyer to provide an ...

Buyer unable to buy

Got a buyer in Jersey and he is unable to pay for a item i have listed , I stay in the UK and have selected to allow overseas postage , but he still cannot purchase from me

Local Argos Sainsburys (Haverhill) collection point not showing up as click and collect option, why?

I used to be able to have items delivered to Argos in Sainsburys local to me (Haverhill) which was really convenient. Doesn't come up as an option anymore. But all the other surrounding towns do?! Any body had a similar problem? If so, how was it res...

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Confused

So, this new simple delivery is very annoying. When I post a new item it doesn’t give me an option to opt out & customise my own postage. Secondly, when I list as buyer pays for the postage, on the listing it says free for buyer, seller pays for post...

Error occurred

While trying to list a vehicle it comes up with unknown error, ive cleared cache, deleted what I started before error, then started again and same happens. I can however list other items but not vehicles, help please

Delivery

Delivery, More Royal Mail *bleep*py service. My item has a tracking number but the system says can`t find it try another day. That`s no good if it has a tracking number it must be somewhere. Absolute rubbish parcels and mail.

Help

 Can someone help me please I bought a phone for my seller which was collection only which I didn’t know I immediately cancelled the order as soon as the automatic payment went through and eBay have said they couldn’t cancel it as it was too late and...

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Tracked 48 slow

Understand it's technically second class so there's no urgency with this method however, I posted something last Saturday and today it still hasn't moved on the tracking. It's not going anywhere remote just south to North. Anyone else experiencing de...

User avatar by • Engager
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Buyer Protection Fee

I have decided to not now sell on ebay because of the new BPF! This new charge is hitting those of us who sell the odd thing here and there at cheap prices as there is nothing wrong with the item, it is just simply been outgrown by my children. (The ...

Pre paid label issue

Hi there, I’m from the Isle of Man and unfortunately the pre paid label and QR code doesn’t work for me, I have no way to contact eBay to say I’ve posted an item to a buyer, so I can get my funds from the item, can anyone help me or assist me with th...

Partial Refund

I ordered 3 identical items at the beginning of January this year and none of them have arrived. After contacting the seller several times and not getting a response I requested a refund for non receipt but made an error in that, because they were al...

OTT on bladed items

Watch out for people using jigsaw blades as a weapon - jig saw blades for instance are now in the bladed item category so that’s £5.+ postage with age verification and you need a credit card to purchase sorry for the sellers of these items and many o...

Ebay keeps saying Below Standard I have not sold anything so cannot improve it. BUT you are threat

Ebay keeps saying Below Standard I have not sold anything so cannot improve it. BUT you are threatening all sorts.Very Disgusted with eBay. you say its free to list BUT then charge large percentage to promote so it doesnt get seen. Also when talking ...

8 inch chainsaw

I am unable to buy 8 inch chainsaw because Ebay is asking for Credit Card details to prove my age. I dont have a credit card so how am i able to buy this item?

Click and collect

Why is it so bloody difficult to get a collection code? There's no way you can get a satisfactory response from eBay. Automated contact is useless and you can't speak to anyone

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ebay new postage and Buyer Protection fee

I do not understand why I cannot pick ROYAL MAIL COLLECTION, as a service, I need to get a bus to the post office, and it takes time, and what is worse is the poor people who have walking difficultiesThat is far worse, I can see a lot of people leavi...

Parcel returns

A refund has been given to a buyer because the parcel hadn't arrived . Is the parcel automatically returned to me, the seller?

Why no small parcel option?

Why on earth is there no small (shoe box size) parcel option on either Simple Delibery or (if you are lucky enough to still be able to find it!) custom postage.? The only size option I’m getting is 61x46x46 which is Royal Mail medium. Obviously I’m n...

Simple Delivery Simply a Scam

The option for custom postage has vanished from the app today meaning I keep having to switch to the desk top version to use Advance Postage Options to opt out of Simple Delivery. absolutely ludicrous. Can’t eBay UK do anything right?I did consider u...

Private seller limiations

HiCan anyone please tell me what the limitations on selling are now for a private seller?Am i right in saying that you can only sell a max of 20 items a year? up to an amount £1740Trying to find out what is right ,cant find anything on the eBay help ...

Incorrect delivery

3 orders not received , incorrectly delivered to an incorrect location thats clearly not the shipping address , this has occured with 3 orders all shipped via the same courier service , none of the orders have been located, gps clearly shows a comple...

Change email address

Hi all,I have two E-Bay accounts. My main E-bay account that I use is associated with my Primary E-mail Address and the second account is associated to my Gmail Address.I would like to use my Gmail address as my main E-bay account as I will be loosin...

Lost item royal mail

The buyer wants a refund for the item but when I got paid I assumed it had arrived to them so I threw out the receipt. Royal mail also won't accept it as lost until 20 days after it was supposed to arrive which I've told the buyer I'm not sure what t...

Adult Verification Postage

Hello,I have noticed that my knife listings keep getting removed from eBay after some time, even though I use the "Adult Verification Postage" option as required by your policies.I would like to understand why this is happening and if there is anythi...

Year-to-date total

A few days ago I noticed a pop up notice tagged to 'Year-to-Date Total'. It was is bold black print and contained useful information regarding a seller's obligations to HMRC. I read the article quickly before moving on to my daily business but now wo...

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