Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Simple Delivery - another issue
Hi since SD has been mandated some of my items (ties) that were listed were incorrectly sized as packets for postage not large letters.Not all about half.I give free postageNote after I sold an item I did contact Ebay as it showed as a Packet rather ...
Buying
I need to check the dimensions of an item before I buy it; I've sent 2 e-mails asking for details but not had a response.The item has "no returns " on it so I'm stuck, reallyAny suggestions, please?
50% refund !
Is this legaleBay have given me a 50% refund for an item I received damaged. I asked the seller for a returns label and they said no speak to ebay.ebay awarded me 50% and said keep it. i dont want it. i want perfect china not damaged.how do i get my ...
Antiques to EU from UK VAT rate?
When I sell provable Antiques over 100 years old to the EU ebay UK charges 20 percent VAT to the buyer (say in Germany), however countries such as German have a reduced import rate of 5 percent for Antiques. Can my buyer claim the over payment back? ...
Ebays authentication process
So a designer bag was returned as ebays authetication couldnt verify it. I have refunded buyer and have since had it authenticated by 2 professional authenticators with certificates. Im so annoyed with ebay as i was made to lool like i was selling fa...
Request to cancel order
A buyer has requested to cancel an order he bid on and won, even though the reason he gave is incorrect. The question is if I agree to cancel will I get the £14.99 fee it cost me to list the item back? I've attached details of what it says on the can...
Simply delivery
I have sold two comics to the same buyer payment has gone through ok but when I have gone to buy Simply Delivery postage but the label cost £1.64 it should be £2.72 how do I change it?
Non Collection by Royal Mail
Hi, I am looking for help in resolving a problem with Royal Mail. They have failed to collect an item arranged through ebay. How do I resolve this? Thanks for any help.
Product safety recall
I bought an item in March which is now saying theres a safety recall. The seller wont take it back. They offered me 50% but the product is unsafe apparently so I cant use it..
Trouble with combined postage
I want to send a buyer an invoice with combined postage cost for 4 items.I went into my account and edited allow invoice requests before I listed the items, this should allow buyers to send a request for total from the seller.The guide then tells you...
Updating username to receive payment
So I'm trying to withdraw what I've received from a coat I sold and it's saying if I don't withdraw it by the 23rd there will be restrictions but I don't know what that means since it won't tell me, so I changed my username but my laptop glitched and...
Edit Tracking details
Good morning!This is the first time I've used eBay for selling items for a very long time and i have to say, the postage side of things is not very confusing. I recently sold an item, so I arranged my own courier as Royal Mail are *bleep* and sent it...
Camncel listing blocked by ebay
Twice I tried to list a computer but each time it was blocked by eBay because " I have violated their conditions by trying to sell it ouside of eBay or because I have given too much personal information". eBay rsponded with pages of detailed informat...
Despatch Methods
Has anyone else had trouble with sellers saying they use Royal Mail but when you order from them you find they use Evri? I hate Evri as in my experience they are completely incompetent and do nothing but lose parcels, so I try very hard not to knowin...
How to talk to a person
How on earth do you get to actually talk to a person on eBay , I have been sent part of an item not all and the buyer is giving me the run around to avoid refunding me . Feel like eBay is doing the same as can't talk to them
PROBLEMS WITH LISTING ITEMS UK BASED
ANYONE ELSE HAVING PROBLEMS LISTING ITEMS ON THE UK SITE? GO THROUGH THE USUAL PROCESS AND CLICK LIST ITEM JUST GOES BACK TO THE TOP OF THE PAGE. TRIED A DOZEN OR SO TIMES. GRAHAM
simple delivery buyer being refunded because they opened a no delivery too early
I tracked a parcel to make sure it had been delivered as not heard from the buyer, sent them a message to say delivery had been tried on 29th but unseccessful so would try again (royal mail), I let the buyer know the situation ,but instead of waiting...
Refund request because item doesn't fit buyer, no option to say no
Hello. I have had a refund request from a buyer as the item is 'not a size 14'. The item says size 14 on the label, it is brand new with tags. The buyer has sent me a photo of her arm measurements. The buyer has put their refund request through as 'i...
Urgent: Verification keeps failing, but I've already confirmed my identity multiple times
My payouts are on hold, and I'm being asked to verify my details again. I've already done this several times. What's going on, and how can I resolve this?
My eBay shop run by someone else
Hia friend has run my eBay shop and auction for some years now. He is retiring and I want to take it over as I gave hi the eBay name. How can I do this?
12 month guarantee no response from seller
I have an item I bought 3 months ago which has a problem. The seller will not reply to my questions. Customer help gave me a phone number but when I called, they said the number was incorrect
Returning and item
Hi...my seller tells me he's away until September 6th and there will be no one around to receive the item. I have until the 3rd to return...what should do ? Please advise..
Simple Delivery private Seller postage refund form
Hi AllIf you are a Private Seller and eBay have applied "Simple" Delivery to your item and you wish to cancel the order or use a different carrier or your own label etc. etc. then please read on...If the BUYER has paid for postage, then eBay will aut...
I purchased something as a quest, I did not receive a confirmation email, but the money has gone out
I purchased something as a guest, I did not receive a email confirmation, but the money has been taken from the bank, how can I track or locate my order?
Customer wanted item posted not delivered added postage to his invoice but how do I get the payment
Customer wanted item sent to him which I was happy to do so added the postage to his invoice but when he paid there was no address so had to ask him then I find that unless he puts a code which he has been given when he collects I don't get the money...
Guest Buyer item not delivered. Seller no longer registered
I bought an item as a guest buyer on behalf of my mother who wanted to buy a present for my son. The purchase date was 22 August 2025. Its been over a week. It has been stuck at Evri as yet to be delivered status since 24 August 2025. I tried contact...
Contacting bidder who’s offer was automatically declined
Hi - how can I contact a bidder that made a best offer on an item, that was automatically declined. Thanks
Simple Delivery
I have just sold an item that was listed before simple delivery was introduced. So unaware of the changes I paid for the postage with a different carrier from the one selected by the buyer. As a result EBay will not update the status to despatched an...
Verify my age
Trying to order a hedge trimmer blade but eBay wants me to verify my age. Asking for credit card details but I’ve only got a debit card
Simple delivery problem
I recently sent an item via eBay simple delivery ( Evri). The package was delivered opened and the item was missing . The buyer has been refunded under eBay buyer protection policy , but I am now out of pocket as I no longer have the item or the mon...
Label
I started to print an evri label for posting to buyer. Husband managed to delete print! request while adding paper! I can't see how to reprint from eBay and cannot contact evri helpline. Any suggestions?
Seller broke several Ebay policies - Still awaiting reply from Ebay
Bought an item listed as NEW. Seller sent it also admitting it was not new. Manufacturer confirms warranty started 6 months ago Seller now insists it was NEW and pristine and must be returned as such to be eligible for refund I complained to Ebay 3 w...
Resolved! Can t get some items sent to me
I m not getting around a third of items I ve won or bought stating AFTER I have won that they Don t post post to Guernsey, when I ve spoken to the seller they do but e bay insisted they Don t. We go round and round until one of us gives up snd the it...
Stolen Item
My item got stolen after it was delivered outside my address by royal mail, would i have to make the claim to royal mail or would the seller have to refund me and then make the claim?
Bank account "verification" excuse to keep our money for a week or so
EBay are being negligent. They are neglecting to send micro deposits before they stop you receiving the proceeds of sale that belong to you. They are doing this so that they can earn interest on our money. There can be no other reason. We all know th...
Refund
Hello i bought a product from a seller called and in a years time we encountered a problem with the product, with the one year warranty on the product the seller advised us to send the item back to them in which we did, Then they told us that they co...
ebay app
Hello, my mobile phone ebay app signs me in to my old account instead of my current ebay account.
Posting to France
I have sold an item and quoted the buyer in France that it would be sent by Royal Mail international standard. When I have gone to print off the prepaid address label eBay states that there is a problem with Royal Mail. This message appeared yesterda...
Resolved! i bought an item, it was a little faulty, but useable, how do i give some refund back?
i bought a keyboard, the letter Q didn't work, (still don't. i just copy and paste a "Q" from a webpage, no big deal as it's not used much) i was happy to keep it and gave 5 stars as the seller tried their best to help with suggestions etc, i said no...
No 'Evri' Option On Simple Delivery
Everything I sell apart from samples are too big and heavy for Royal Mail. I always have, and still want to use Evri, but once I sell something, Ebay automatically sell me aRoyal Mail label which I cannot use.I have un-selected RM in the settings to ...
Help me please, setting up free shipping with tracking from outside UK!
Hi! Help me please, setting up free shipping with tracking from outside UK! I'm trying to sell my goods from Hungary with free tracked shipping to Europe + UK, but if I check my listing there isn't available shipping methode there, and this way, if i...
help please
it is not valadating my bank account?, i tried to chance the bank account for payouts and now it wont validate any of my accounts?
Finding a seller without looking in my purchase history
Is there any way to find a sell you've used before without looking in your purchase history?
Recalled item
I have received an email from ebay advising against using a nail polish dryer device as it has been recalled due to safety reasons. I haven't used it more than once or twice as frankly it proved to be more Chinese tat and doesnt work but does this me...
Refund
Hi i recently cancelled an order 23rd august. My refund still hasnt come through! Can anyone offer any advice? Thanks
Standard Promoted Listing Option is not Available?
Hi, I've a business seller account recently created but wonder, I can't see any standard listing promotion option available for any of my listing. Please if anyone know help regarding this? Thanks
Account access issue
Hi,I want to grant access to someone else to manage my account but I don't have option to invite user or add user. Under Account Preferences-> Team Access->Account Access. I get the message saying you don't have access to any other accounts yet. Cont...
" Auction Duration" says If your item does not sell we'll relist 8 times??BUT IT DOESN'T,ONLY 7 DAYS
I have listed new items and under the Auction Duration box it says " If your item does not sell we'll relist 8 times" but it only lasts 7 days!!!!!!!!." If I list a sell similar item I get " If your item does not sell we'll relist 8 times" again 7 da...
Help please have got an issue with a poor eBay seller.
Hello, i ordered an lower bumper support for a Vauxhall corsa on the 12th August 2025 which was supposed to have been delivered within 48hrs. Unfortunately even after sending several messages to the seller they didn’t respond so on the 19th August 20...
Seller looking to not honour sale be it sold for less
Advice on this please. just won an auction. Purchase price £41. Paid for. contacted by seller saying he thought he’d listed for a higher start price (£81) and was looking to cancel sale. I had conversation with seller midweek about measurements etc,...
Evri Failed delivery
Hi all I wonder if any of you great people could give me some advice a few weeks ago I decided to set up a eBay account to sell privately and I stupidly picked evri to handle my simple delivery and on my first sale they handled the parcel well up unt...
Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconveni
Hi all I can not get a label due to the below Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later.
Accidentally refunded buyer
So I accidentally refunded a buyer to the tune of £250. The buyer had disputed the condition of the item and requested a refund. This is the first time I had done this. eBay were telling me to send a postage label, but the process when doing it for t...
Item collected from post office but tracking still shows awaiting collection.
I used Simple Delivery to send an item and all went well and buyer was able to redirect to local post office. All went fine and they confirm received and given me a good review but tracking still says awaiting collection. Buyer said he asked if he ne...
Simple Delivery - Are we all on the same level playing field? I think not!
Some sellers appear to be on a different level to the rest of us being allowed to charge upwards of £5.00 when the rest of us are losing money with eBays generic postage system. Is eBay turning a blind eye to some sellers and are some favoured than o...
Edit listing quantity without having to use Simple Delivery.
Currently selling medal ribbon with £1.50 U.K. postage.When I try and edit the quantity no option to change to Custom Postage and Ebay want me to charge £2.70.The item values are £1.50, £3.00 and £4.50 so way below Ebay's £10 and the category is Coll...
GSP
An item does not include GSP for Portugal on the list with item for sale, have contacted seller and they said that the problem is with ebay as they included Portugal, can anyone advise please
how to combine postage
Hi All. I have won 3 auctions from one seller, i asked for a combined postage invoice 3 times and now shes telling me that i have to do something my end to get it. Is this true if so what can i do, i thought it was down to a seller to sort it? Thanks...
Photo editing glitch
Has anyone noticed a glitch with editing photos in the ebay app that has arisen over the last week? I can't change backgrounds any more as when I try to do so, the app crashes.
My buyer has paid for courier delivery, I've offered to deliver the item to them for the same cost
My buyer has paid for courier delivery, as I live relatively close and it's a very bulky item, I've offered to deliver the item to them for the same cost. The buyer is happy with that - how do we proceed?
Problem with seller
I'm having a problem with seller. They sent me a supposedly "very good" condition book that actually had pages ripped out. When I contacted them, they promised to send a replacement. Then they cancelled the replacement and promised me a refund. I hav...
Stopping buyer to pay, until I send an invoice (to apply new US tariffs)
Hello, with the application of new US tariffs on import from the UK (from where I am selling), I will apply a 10% cost on my sales, to US eBay customers only (as 10% of the value will be collected from me by Royal Mail on the package content value, a...
Automatically applying a tax, per country
Hello, with the application of new US tariffs on import from the UK (from where I am selling), I will apply a 10% cost to US eBay customers only (as 10% of the value will be collected from me by Royal Mail on the package content value, at the moment ...
Change currency
My item’s price is showing in $ how can I change it to £
Authenticator returned valuable item to the wrong address
Can anyone give me any advice because this situation is properly stressing me out. I was trying to sell an expensive diamond and platinum necklace for my wife in UK. Originally purchased by us in USA. Platinum hallmark is “PT950” with Tiffany’s maker...
Resolved! Buyer wants to change delivery address
Hi folks, Just sold an item for £100 . The buyer has paid but then told me the address auto-completed and wrong. I choose the simple delivery method so have a prepaid label ready. Can I just put their correct address and stick it over the address par...
Seller return label incorrect / Unable for ebay to step in
Hi,I purchased a TV from a seller which arrived damage so I started a return request which they have accepted. However the return postage label which they sent is only for small items up to 1kg but the TV requires UPS delivery since it weighs over 20...
My ebay balance
Hi, please could someone tell me where I find my ebay balance? Many thanks
Import tax
I have returned and been refunded an item I purchased from abroad, but have now received an invoice from the shipping company for import tax
Item not required problem with postage
Hi all I sold an item over two weeks with a pre paid label by evri it has nit been delivered. How do I go about claiming fir this item do I gave to pay the buyer back as in its still with Evie. Thank you teresa
Low scores on rating
Since Simply pay I have been given low scores on delivery time and postage costs. As I have no say about the cost of posting - in fact one buyer received postage free as there was an issue with QR code and I paid the postage myself. I offered free po...
Did you know Diligent is a banned word in feedback?
I didn't 路After a dreadful experience with a seller, I left ( negative) feedback. Which was justly deserved. Today I saw the feedback had been removed. So I spoke with an Ebay agent. To my astonishment I was told the feedback had been removed at req...
Arranging delivery for sold item
I sold (and was paid for) a cupboard to a buyer who asked me to delay delivery until she had finished decorating. She delayed several times and now 7 months or so later, the eBay emails are not longer working and I can‘t contact hereto arrange delive...
Cancelling a return asked for in error
Hi, The buyer of a GPU wanted to return it, but in fact made an error and confused it with another item not sold by me. He wants to not return the GPU. I've already paid for a return label. How do we sort this out.BTW is there a way to speak to anyon...
Item not received, marked delivered, seller abusive and wont comply
Hi all, I'm just needing some advice, and a bit of a rant really. Had a stressful morning due to the awful seller on a simple problem that happens with RM sometimes. Delivered to wrong house by accident.I bought 4 terracotta trays at £32. Marked deli...
Postage labels
Hi, I’ve just had to cancel a order as I’d listed it with free postage as I knew it was just a second class stamp needed and they charged me almost £3 for the label.do I automatically get the label refunded or do I have to do something to get it?than...
Wrong Bidding error
I have submitted the wrong bidding value by a large amount on an item I wish to buy I got the dot wrong which goes between the pound side and pence side I need to cancel my bid and start again can you help me do this please Regards Ian
listing penalised on a non existent policy violation
I have restrictions on claimed numerous policy violation on the basis of selling outside of eBay. Firstly there has been no selling outside of eBay or intention to do so. It seems as though an algorithym was triggered by some spurious and unconnected...
No confirmation email for royal mail pickup
Hello folks, I've booked a royal mail pickup for Monday for an item that I've sold, but no confirmation email has come through. The date comes up on the 'prepaid label' page, but no confirmation email. This seems fishy. I have done this before and no...
Not received an item
Hi, I've bought an item as a guest but have an account. The item hasn't arrived but I can't contact seller as ebay want me to make an account, which I've already got. Help I'm going around in circles.
Seller -- check the package size that I estimated when listing an item.
I've just sold an item. Now that it is sold and I package it up, I suspect that it may be bigger than the options I selected when listing the item. Is there any way to check what I specified? I don't want to post it, and then the buyer have to pay a ...
Adding photos on listing not working
I’m having trouble uploading photos to my listings. It’s not allowing me to add a photo either taking a photo or from camera roll. It just shows a blank black screen even when I select the photos to add. I therefore can’t complete the listing. Is any...
It won’t allow me to purchase
When I add things to the basket then try to checkout the item, I then get a weird code implying the item isn’t available. The card works to purchase. It’s very frustrating and happens on multiple items. thank you if you can help
Postage
What do I do If my item for sale can only be delivered using the Parcel Force large parcel service
Simple Delivery Refunds
Has anybody successfully received a refund for unused labels in the new simple delivery system?I have continued to use my own delivery methods but im currently paying twice for delivery with this new system, I spoke with an agent who sent me a link t...
Order Number Missing From Account
Hello Everyone. I placed an order 2 days ago, but its number is missing from my my eBay account. I can't find an option in eBay's help sections for this situation. Any ideas on why the number may be missing or how to contact eBay direct. Many thanks,...
Promoting Listings
I have noticed a 'Promote It' option next to my ebay listings which i keep pressing by accident as I scroll through my listings. Is there a way to disable the option of promoting listings altogether.
Copy and paste a listing to another of my accounts?
I wish to segregate my listings, and therefore leave my main ones intact and copy and paste the others ot another of my accounts?
Return of Rolex watch
If I buy a Rolex watch. Can I return it if I have changed my mind
Resolved! Refund, when counterfeit products are bought?
Hi, Does anybody know if I will receive my money back when I realise that a product is counterfeit, and I report it to eBay?Thank you in advance for your help.Regards,Herwig
Hi i buy a sofa for 360 pound and it damaged borken and i wnat my money back i have a profe of sofa
I want to send back this sofa it broken and I'm so disappointed I payed 360 pound please can you send my money back I want refund pleasen
Second account
Hi all! I have had an account on the American ebay.com for many years. I have been living in Portugal for the last 8 years. I want to sell some of my goods worldwide. To do this, I want to continue using my ebay.com account. However, I only want to s...
Resolved! UK Resident being charged VAT on used item purchases
I am an American living in Scotland and I wish to sell some items on eBay. I have a UK registered eBay account with my UK address. It did ask me my nationality, which I put down as USA. When I attempt to sell items it adds VAT to my listings, which I...
PayPal giving fund
Can any charity out there help me with an issue regarding invoices for PayPal giving fund? As a charity we did not enrol in this but we are receiving invoices. Now I am unable to list items due to invoices not being paid. What has happened? No one is...
Proof your 18 no credit card
I dont own a credit card . I pay by PayPal. Backed up by my debit card .
Nectar points cancelled
I bought 2nd of June 06-13357-72269 For this order was added nectar points but later on 22nd of August was taken off I contact nectar points customer service and they told that my order on eBay was cancelled when it was not . As why they see that ?
lost in post
i have already refunded buyer for an item that was lost in the post; how do i claim for my loss
Scam
I bought an IPad on eBay and on collecting the package today, it only contained an empty bubble envelope. The seller doesn’t accept returns. What do I do?
Buyer wants to return item - poor quality
A buyer wants to return an item, they’re claiming it’s damaged and not to his expectation. The product I sent wasn’t damaged when I sent (have photos to prove this) and certainly isn’t poor quality, was securely packed. Any ideas with how to handle t...
Returns
The local Post office will not accept my return, he said the return address which is in China looks fraudulent. I have contacted the seller for a UK return address. But says China is the only return address.
Show delivered
I shipped a heavy item but could not use buyer recommended postage as weight was more. The item was delivered but is showing in transit
false address
Is it just me, or do others buy after checking the location of the item only to realise its not in Durham, it's in China????? done with eBay now. It was a good years ago. Now it's just Temu in different colours.
Selling 5 lights but I want to sell them as a whole and not individually
HiI wanted to sell 5 lights but don’t want to sell them individually. How can I advertise the total amount is for 5 lights and not sell them individually
Resolved! Return Label
How do I obtain a Return Label from eBay without adding photo evidence, please.I am elderly, not particularly computer/iphone literate, and would love to get some help to return a wrong item sent to me.
hmrc reporting
apologies if this has all been asked before....i have sold 29 items and ebay have asked for my national insurance number for the hmrc digital reporting thing. i am just wondering what hmrc actually do as reading the information does not give me speci...
Contact for someone at ebay
Seller has told me they lost the item.Problem is, they have created a delivery label so the ebay auto bot cannot help me because they think the item is in transit.How on God's green earth to I contact ebay to getting order refunded?
Click and collect showing as delivered but buyer saying not ther
I have had a buyer contact me to say she has been into a Jet service station to pick up 2 packages i sent and they are not there. The Royal mail tracking is showing them as delivered.The address labels were printed directly on ebay so the ECP number ...
Refund Policy For Listings
Hello,I am a registered seller on eBay UK. I have set my return policy to accept returns for damaged products. However, when I create and preview a listing, it shows as “no returns accepted.”I have attached a screenshot for your reference. Could you ...
No delivery
Ordered bag of dog food on 16th August it's now 30th not received No reply from the seller after I've sent numerous messages eBay are saying the matter is resolved and it isn't. I want a refund nowI am a pensioner can't afford to be out of pocket for...
Jellycat steepy teabag amuseable plush
I'm a bit concerned...5 days ago you couldn't find these on Ebay for less than 80 pounds...no independent retailers have any left ...Jellycat don't sell directly and only sent about 8 pieces per store...all of a sudden there are loads on Ebay startin...
Resolved! Label printing
I prefer to print my own labels so the parcel is ready to go. However, when I purchased the postage from Royal Mail ( the old way), the label would print out a small size which fitted all parcels. Now with the Simple Delivery, the label prints out in...
Simple delivery
Good morning, I have several identical items for sale. When I set paid postage with Simple Delivery, for example Large Letter, if a buyer adds 5 of the same items to the basket, the postage multiplies. So instead of paying £2.70 (since I can send the...
simple delivery over ride
No matter what I do, simple delivery over rides every other postage method. Only options in front of me are royal mail or evri. Ive attempted to create a postage policy and yet simple delivery over rides.
deducting carriages costs from a refund
I need opinions on this....... A buyer bought 2 items from me, sadly not in one transaction but 2 separates on the same day. I packed and shipped them as 1 parcel however. All was good, until they opened 2 returns, one for each item. The message with...
postage
unable to mark as dispatched. In sellers hub when i try i get, The selected orders aren't eligible for this actioni have already added tracking number.
Prepaid postage label
I have used my own postage stamps for sending an item I had sold on eBay only to find eBay had also deducted postage from the sale to pay for a prepaid label which I never used. How can I get this money back
Charged twice for postage
I sold an item and went through the process of buying the label via eBay and paid with PayPal.however eBay have charged the same amount from my balance of the funds from the sale. chat bot can’t help and am going round in circles .any suggestions app...
Feedback
A buyer has left negative feedback stating his item never arrived when tracking shows it was delivered 2 months ago, I have made contact but I seem to be getting ignored, what can I do.
Did not send item back
So someone bought my printer and then three days later he wanted to return it claiming that is not working he drew on it and then now he wants a refund I said okay I then said why did you draw on it then he didn't respond to me and he never sent the ...
Sent 48 Hour tracked...Ebay says not yet delivered
My mistake as an infrequent user. I pre packed an item, and when sold just found the address and sent it 48 Hour tracked for £5.71I missed the whole Evri??? thing, my buyer paid postage through Evri £3.71However it was delivered three days ago to the...
Insertion fees
I am confused as I'm sure many are with eBays fees. In the last 31 days I have been charged £121.68 for insertion fees. If I am correct this would be 338 listings? 121.68/0.36 = 338.I only have 330 listings in total.Can someone explain this as eBay a...
Resolved! Does anyone know why a Negative/Positive Feedback always shows at the top of my
Does anyone know why a Negative/Positive Feedback always shows at the top of my Feedback on the page when I am selling an item and not the three MORE RECENT genuine positive Feedbacks from buyers. For example if I go to look at my listing and scroll ...
Paid, but item not sent
I bought and paid for bicycle parts which were never sent, and the seller is not responding. I’ve raised a request with eBay who tell me to contact the seller. The request will time-out soon and I’ve no clue what to do next. Please Help! I bought and...
Watchlist and custom lists
I’m having difficulty with creating custom lists within my watchlist. I can add stuff to a custom list, but how do I access that list again? It doesn’t show up in the default categories at the top of the watchlist, and there’s no drop-down in the sid...
New photo upload
Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...
Buyer not confirming receipt
Himy buyer has paid for my item through eBay. They sent a courier to collect the item but they have not acknowledged receipt of the item. It has been a few days since collection and they are not responding to my text.what can I do to ensure I get my ...
Age verification
I have been using eBay and had a verified user account since 2002 ! Yeti need to verify my age….. problem I don’t have a credit card I don’t use them. Alternative method of verification…… non! Common sense non! I’m trying to buy a broken chainsaw wit...
Resolved! Return and Refund
Seller sent a wrong item and tried contact them but they are not responding to my messages. And it’s not possible to return the item to the US since I’m in Zambia
VIP gold SIM cards
I'm at my wit's end with eBay! Every time I try to upload easy numbers for sale, my listings get removed, and I'm slapped with a 10-day restriction. Yet, I've noticed a user doing the same thing without any issues while they are reporting me and othe...
Help with simple delivery - but i used royal mail mysel
I'm new to the new format of selling and I selected simple delivery thinking it just gave the buyer an automatic price.I've sent the items myself by taking to the post office and paid more than the simple delivery quoted and got tracking numbers for ...
Refund seller
I sold a jacket and got returned through being minor blemishes the buyer didn't want to proceed it said on my said eBay would give them a full refund once I receive jacket, I could see the money sitting on my eBay account but couldn't get to it then ...
Resolved! Returns issue /original items
I sold an expensive used toaster ~ and accepted a much reduced offer ~buyer has since complained its used and asked to return it sending photos which don't look like the toaster I sent !?
Ervi delivery services
this is not my adress and yet apparently my parcels wos delivered to this adress on pitcher . It Don't give a adress or house number on photo. I bought I item off ebay Ebay use ervi services This is wear my parcel ended up on photo Thinking off leav...
Sellers
How can I search for sellers i.e. by name?
Can’t list items via AutoDS – import shows completed but not publishing
Hello, is there anything preventing sales on my account? usernane:nekaglobal
returning unsuitable item
I purchased a brand new item and decided to return it but the seller will not provide a return address as they say they have a no returns policy how do i get the sellers return address ?
Why does ebay make it almost impossible to talk to Customer Services?
08-29-2025 Why does ebay make it almost impossible to talk to Customer Services? I have a problem which can only be resolved by talking to a real person but I've spent more than an hour going around in circles trying to reach somebody in Customer Se...
Buyer saying item.not deliverd but marked as delivered
I have a customer saying the item was stolen from their doorstep but it's marked as delivered, they're requesting a refund. Apparently it's happened numerous other times when she's bought from Ebay. I think it's a scam. Is there any advice please as ...
Dubious buyer
Hi I’ve never used this before so accept my apologies if I don’t get it right. I had an item on eBay and a woman sent me a message saying she only wanted to pay a certain price for it. Well below my price which I might add was well below what eBay re...
Age verification at checkout for a chainsaw
Is there a way of proving my age at checkout, other than by credit card, as seen as I don't have one.
Seeing and editing the details of items ive posted
Hi. I uploaded Lego items for sale today. I’ve never sold before on eBay. I thought I’d selected auction for all items but I’ve made mistakes and people have bought items which they say were up for a fixed price 臘I can’t find the items in my account...
FRAUDULENT SELLER
i bought an item paid for it and she refunded me moneywhen i ask seller why she didn't BOTHER TO REPLYthis is not correct seller attitude.i bought the item paid it in full,i got the full right to receive what i boughtBUT I GET A REFUND WITH NO EXPLAN...
Postage
I had £8.80 ish in my account or thereabouts and Ive just sold an item for £10 plus £5.10 postage. Item is set to buyer pays postage. I’ve just arranged postage and selected label via eBay. Now my account credit says £3 something 路 Ive double checke...
Cash on collection
I sold a fishing chair the other day and the guy paid cash today on collection.How do I mark as he has paid on ebay.It has all changed a lot since I last sold on here.
Claiming for lost item when purchased postage through ebay
Hi evri have lost my parcel, I have refunded my buyer, but now I have no way of claiming my loss as I’ve purchased the postage through eBay. And evri have told me they have to claim it for me. How do I do this? Any help really appreciated thanks emai...
Bought the Same Item twice under different order numbers -seller has made error
My wife saw a trouser suit for sale, which she bought. The following day, she saw another trouser suit for sale, which was a different colour and price, but the same maker. The listing for this suit had a different order number, but it was from the s...
No return label issued
Hi - I have been refunded for an item, but I have not received a return label. The seller can't see how to send one either. Can anyone offer any help? The automated 'help' on here is absolutely useless - it just sees the return as complete and can't ...
Resending an offer
How do I resend an offer to someone who was too slow in replying when I sent it the first time?
What action to take? Seller didn't send my item (phone)
Hey all, I recently purchased a phone, the seller promptly marked it as dispatched, but parcel force tracking says that no one was home when they went to collect the item on the 23rd. I waited until today (29th August) to message the seller to ask if...
Cant sell softplay
Hi im trying to sell my softplay bundle but it keeps coming up with urlo code saying i can't does anyone know why
Getting a ban lifted
I have been banned from selling on Ebay due to someone else having the same name as me (My son).....How do I appeal ???
No QR code from Evri. How do I collect my item?
An item I bought about a week ago was sent by Evri to a post office near me. My ebay account shows that the item was delivered to the post office by Evri three days ago, and is ready for me to collect it. However, I have not received the email I usua...
Resolved! Receiving larger payments
I am selling a larger item that will be quite a large sum- £800 +.If my buyer pays via paypal - will I receive funds immediately? How do I know it is ok to hand over item?What if they pay by credit/debit card?Just want to make sure I get my money
Displaying Duties & Tariffs at Checkout for US Sellers (UK based shop)
Hi Guys, Does anyone know if eBay actually plans to calculate and display U.S. duties and tariffs at checkout for buyers? At the moment, as UK sellers, we have no control over this. If tariffs aren’t clearly shown and collected during checkout, the s...
Item listed but its now listed under a different user and not me guessing a scam but i cant cancel
I can only watch or buy it now please help
BEEN CHARGED FOR POSTAGE AND HAVENT SENT
I have been charged on my sale (I am the seller) for postage with EVRI but I have sent myself with PARCELFORCE as the item is too big for EVRI how do I get this fee refunded.
return
Hello , I bought a medal on the 28th July , I paid £1,602. for it . when it arrived , I found that it had over £1,000 of damage . which the seller knew about beforehand , and had not disclosed . I contacted the seller , who said " hard luck ". I star...
Item tracking as still at Depot 2 weeks after sending. Where do I stand?
I've an order for a £145 camera that the buyer is saying they haven't received. The Royal Mail tracking shows it was due to be delivered mid August but not updated since. I've also not had the camera back. The buyer has logged a INR case with Ebay an...
Casio edifice
Have returned faulty wrist watch to a trader who has kept it and not refunded my money. He is not answering emails seems he has a history of this sort of thing.
Resolved! Seller sent Wrong parcel
Hi I need some advice. Yesterday the seller contacted me to say that they have sent the wrong parcel to me. They have also contacted the other buyer to explain. The seller has asked me if I can send the parcel back to the right person and they would ...
How does a lower bid win an auction?
I recently bid £35 on this auction.https://www.ebay.co.uk/bfl/viewbids/187504635378?item=187504635378&rt=nc&_trksid=p4429486.m145235.l2565Yet as you can see the winning bid was £34.How does a lower bid win the auction like that?
Misleading or not
Do you think that this listing is misleading. It clearly states 4pcs. It doesn't tell you it's just one piece until the fourth photo. I don't look at all the photo's everytime it's pointless. https://www.ebay.co.uk/itm/396608707206?var=665144723693
SCAM SELLER
I have bought a rug from a seller who has sent something that is nothing like the picture. They have flippantly said I need to return it at my cost. Why are sellers getting away with doing this? I have told EBay the rug hasn’t arrived as the one in t...
Getting a Payout
I have sold on ebay, but no funds have transferred from my ebay account to me.I received a voucher for the same value that expires very soon, whereby I'm obligated to spend £50 or more to redeem. I am unsure if this is related to my sale item.The eba...
Expired QR code?
I'm a seller and someone purchased from me while I was away, the QR code has now expired and I am unable to view the buyers address so I can't buy my own postage for them. I've messaged the buyer asking for their address but no response.
Postage
Hi all , what’s happened to postage ? I’ve listed items and my postage cost , I’ve sold the item and generated a label on my Royal Mail app and postman came with the label and collected (I’m housebound) Ive tried adding tracking and getting the oops ...
Posting UK → US as a Business Seller without using the Global Shipping Programme
Hi all! Given the situation with the US tariffs, I've had to stop sending items to the US using my own carrier (Royal Mail) because of the 10%+ charges. Does anybody know if there is a way to show a higher price to US customers which incorporates thi...
Shipping from Isle of Man
Where do I drop the item I sold to ship from the Isle of Man to the UK? There is no parcel shop here.
Unable to buy or bid on listed items
Being located in UK and trying to buy any item located in the UK I got an error "Unfortunately, this item isn’t available for purchase in your location.". I assume it happened due to my ip address changes due to turned on VPN but even after turning i...
Listing problem
Quote often when I'm trying to list, I get a message saying please check your Internet connection and I can't do anything. My Internet is working fine but not for Ebay it seems. I put item specifics in they won't upload when this message comes up. An...
Selling in the US with a UK eBay Account
Is it possible to sell items in the US marketplace using a UK-based eBay selling account?
Hi
Please why I'm I receiving the message below when I had already paid. https://www.fedex.com/fedextrack/?trknbr=883786868571&trkqual=2460910000~883786868571~FX
I dropped of parcel at a DHL collection point yesterday, today a driver comes to collect it?
So I sold a bulky item (a guitar) packaged it up, printed off the label that ebay forwarded to me and found my local DHL drop off point and took it there yesterday where it was scanned in. This morning a driver came to collect it. I didnt see any inf...
I am the seller and a buyer wants to return an item but I have already refunded him!!
If I have already refunded my buyer for the item, he is saying he now cannot initiate the return and generate a label, what should I do about this because obviously I want my item back?
Simple delivery too complicated
A couple of months ago I got fed up with the new simple delivery options and stopped listing. Today I went back to give it another go, and have abandoned listing on eBay again. Why do I need a "policy", I tried to set up eBays simple delivery policy ...
Buyer was able to buy it now even though there were bids on it
My item had many bids on it and was due to finish in two days. Suddenly I had notification that someone had pressed ‘buy it now’ and the item had sold. How is this possible when there were many bids on it and that option had disappeared as soon as a ...
why do i get deducted postage label from my account
why do i get deducted postage label from my account on some sales and not others, i have now had £2.70 deducted from my account on several occasions,
Resolved! 40 inch tower Fan
I made a second purchase from this seller and bought another Excel tower fan but it turned up with no remote which made me think it was returned, then after about 30 days it started making clicking noises, I contacted the seller they said it’s the un...
DHL haven’t collected my parcel
Has anyone else had problems with DHL? I’m waiting for them to pick up a parcel from me to send to the buyer. Waited the 1st day and they’re excuse was no room on the vehicle, 2nd day excuse van broke down, 3rd day excuse run out of time, supervisor ...
Evri
Is there an option where you can tell sellers not to use Evri ?
Payment
Someone Has paid me cash for an Item I have sold and they want me to send them a notice that they have paid so they can send me a review but I cannot find the "paid" button. I am new to eBay selling
Bulky item postage I’ve 61 cm
Well I’m still not suited with this larger items to postage over 61 cm in the past I was able to use Evri collection service after a FEW months of not being able to post off items larger than 61cm and even having a chat with an eBay person whom assur...
seller cancelled return for unfit item
i recently bought some brake pads and they simply do not fit.. i need to return them but the seller cancelled the return. he probably knows there unfit for purpose.can ebay overide his decision ..
Need help with my account
I keep getting messages that my account is falling below standard every month Please can someone advice me the best way to go about it Wanted to ask if I can also open another eBay account
This seems like a scam email from customerhelp_uk@ebay.com - please help
Hi, hope someone can offer a little guidance. I went through the uk ebay site, via the link I always use to manage my account, and filled in the contact form for email help. It seemed legitimate. The response seems very dubious. Any info would be muc...
restricted account and have to wait 190 days for my money..!!!
Totally disgusted with eBay..!! after 8 years selling items on here they decided to restrict me totally..!! They asked for receipts for items I have for over 10 years..!! As if I still have them...!!!After stating this 5 times they decide that I am n...
Promoted fees
How are promoted fees cost calculated
Blocked buyer managed to buy item twice before block took effect - Ebay wont refund fees
EveningI am selling a car on ebay - its been horrific, so far 3 non paying biddersToday a man messaged and we spoke to him, he sent a low offer we refusedHe then bought car - when i wrote asking why he insulted my son saying he bought it to spoil his...
I have been scammed seller wiped item from ebay then i could not open a dispute
This is fraud I have been scammed I purchased an item found it did not work asked for a refund Then the seller some how wiped the item from eBay as if it never existed all the communications were also wiped I have proof that the item was delivered. a...
Postage
Hi i need help i have sent parcels to the wrong buyers how do i get them back and then repost them to the right person
Holding an item for buyer before sending
Hello, A potential buyer wishes to purchase an item but has asked me to hold it for a month before sending it to them as they're away. I'm perfectly happy to do do. Is there a way to do this? Many thanks in advance for any help.
request to send item uninsured
help pleaseim selling a mirror and have someone interested in buying. it is listed as collection only but they have asked for me to post, even tho its uninsurable. buyer is a brand new ebayer, account created same day as message, messages seem genuin...
Not ordered but recieved an item
Someone i ordered from before as sent me a random glue stick in the post. What's this all about, seller not responded
Shipping via ebay
Customer messaged me after paying for item asking me to ship by Royal mail. When i clicked get shipping label it only gave me option of Evri so i told the buyer that. She said change or she will take action against me with eBay. Just wondering can yo...
Feedback Reminders for Cancelled Items
Hello. I have a building list of items that I have tried to buy, but which have subsequently been cancelled, either by me pulling out or by the seller removing the item from sale. Obviously I cannot leave any meaningful feedback on any item that I ha...
Checkout incomplete - what should I do?
Hi, Today I bought a plush and it seemed that everything was fine. Until I received an email saying the checkout wasn't complete. It wasn't clear how to complete. It only had the item's information and below: "Ends on: Sep 27"What should I do? Is eve...
Seller sold something that doesnt fit
Hi All. A seller has just sold me a shirt that I was assured, was a Uk large size & only receiving today and its a medium that doesnt fit, doesnt take returns & will not refund me. What do I do now?
I need to change my postage preference to EVRI as royal mail will not accept item to big
I have sold item on ebay by item is too big for Royal Mail to take and deliver, been told I need to amend to Evri QR code for post office to accept
Why do messages I send to sellers bounce back to my inbox?
Recently when I send item queries to sellers I never get a reply. I have also noticed that the messages I send bounce back into the inbox on the ebay site, so the seller probably does not actually receive the message at all. There are no options to q...
UK to US postal servicw
Hi All I want to use the Post office to ship my parts to the USA as the service that ebay offer is 4x what the post office costs. I have a price for shipping to the USA but i need the customers email address and phone number for the package ..... and...
