DHL haven’t collected my parcel

Has anyone else had problems with DHL? I’m waiting for them to pick up a parcel from me to send to the buyer. Waited the 1st day and they’re excuse was no room on the vehicle, 2nd day excuse van broke down, 3rd day excuse run out of time, supervisor supposed to phone me back after 3rd call to them but no call back. Can’t wait in a 4th day. Don’t know what to do 😭?

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