Why can’t customise delivery?

[louise0769]

I usually chose which post method to post items to customers during the listing process. Today whilst I’m listing an item I don’t get given the option to customise postage. Is there any way I can restore the options to enable me to customise the delivery of my item please?

[jckl1957]

Are you using the App?  This seems to be a recent issue where sellers can only use Simple Delivery..

kat@ebay 

Will this be fixed?

[kat@ebay]

Thanks for the tag @jckl1957 

Hi @louise0769 ,

Thank you for your post.  Simple Delivery will eventually become mandatory for private sellers but for now you should still have the option to choose your own postage.  There is a open ticket with tech for this issue so I will add your account to it while they are working on it.

In the meantime here are ways other users have worked around it

• click collection only then click back to postage only and the custom options appear
• switch to advanced options at the bottom of the postage section and click on the pop up

Thank you,

Kat