Member To Member Support

Delivered but showing as awaiting delivery

Item was delivered on the 31st as confirmed by buyer, but it still shows as waiting delivery

Buyer Cant Buy It Now, despite me giving option

I put an item up for sale and started the bid price for auction at £10 and the buy it now option at £20. However, i have a buyer who wants to buy now and there does not seem to be a buy it now option visible. I have looked and despite me selecting th...

ebay keeping my money and postage

ridiculas situation where sold 3 items and sent by post office 1 mile away evri 7 miles away , i did not send by their own service evri obviously they have shares in that so i did not get paid for the items and the postage was apparently sent back to...

Postage to Global Shipping Programme -

I placed a £10.00 postage charge as item weights approx. 2kg and this was for next day delivery tracked. It has sold through the Global shipping program and I am only being given £3.70 towards postage - clearly I will be out of pocket and even if I p...

Failure of Ebay to review favourably a decision to delete negative feedback from a buyer

At the end of February, I put on Ebay a number of diecast models that I have collected over the years and have now decided to dispose of them. One item was bought and posted off by me by Royal mail (UK). The parcel was delivered to the buyer and upon...

The Jury Is In ...........................

Having read many of the posts regarding Buyer Protection Fee, inability to send invoices, Global Shipping not working and the icing on the cake Simple Delivery, I have decided that I am taking all my listings down on 6th April. There has been plenty ...

Using Postage stamps to send internationally

I do not seem able to list international postage - i do not want to use pre-printed labels from Global Shipping Programme

Resolved! postage only on listings, but also shows up as click and collect

When I do a listing as postage only, it also keeps showing up as click and collect which I never clicked on when I make it go live.Every time I revise the listing, the click and collect will disappear , but later on its back on the listing..I give up...

Getting paid for item that is sold overseas when UK only item

Good evening,I have an item that has sold overseas (pre agreed with seller) but was listed as UK only. other than relisting with worldwide is there a way for the buyer to be able to pay?

Age verification postage - royal mail

This might helpToday I sent 2 items via age verification postage on going to the ebays purchase a label I found the only option was UPS at a cost of £10.35 or there abouts ( this was more than the buyer paid for the item + postage I had my option as ...

item short shipped

I am in dispute over a short shipment, only 25% of the £29.90 order was shipped. The seller said I could return item for a full refund but returning the item is extremely inconvenient for me so as there is nothing wrong with the 25% of the item that ...

Shoe fit

I sold a pair on converse and the buyer has messaged to say they don't fit properly. She states that I didn't mention in the description that they wouldn't tighten. I didn't mention it because it wasn't a problem and I wasn't aware it was a defect. E...

Global shipping return

Recently sold a used for restoration violin to a chap in the USA via the global shipping hub and a week after receiving it he says it has a small crack and is not fit for purpose this is after trying to tune it and breaking one of the strings return ...

Return item

Im sold wrong item .give Bayer money back and hi not send me back ma item .The eBay not help me because is case closed.

Is it possible to block ALL domestic buyers?

eBay member for over 20 years so I can usually resolve most issues myself - until now! 99% of my sales are to the USA (and that works fine for me) but as a result of eBay forcing Simple Delivery on us, I do not see why I should be forced to accept le...

Resolved! A seller has under paid the shipping fee from the US to the UK and now I have to pay the additional

A seller has under paid the shipping fee for an item I purchased from the US to the UK and now the item has arrived and is being held at my local Royal Mail depot until the £41.19 fee is paid.Who is responsible for this fee.The card that was left at ...

Unable to revise an active listing through the app

Hi there. Today I went to revise/amend an active listing, but eBay wouldn't allow me to do it through the app. It mentioned that I needed to do this through the browser, and amend my business policies. Any ideas?

not fit for purpose

I have contacted an eBay seller twice about a purchase made in November 2024 used 6 times ,product has failed/ not fit for purpose ,he has not replied what can I do ?

Demand for a refund

Hello from nopow_92. I have just received a demand to give member a full refund for a blood pressure machine I sold this person, sometime last year. He or she states it was the first week in December 2024. I can't find a slot on my stats page to conf...

Chainsaw

I recently attempted to purchase a chainsaw, however I got a notification stating as it was a bladed article I had to verify my age by entering credit card details of a card in my name (a debit card would not suffice).However, I don't have a credit c...

Warning about a buyer-

Hello all - I'd like to warn you about a buyer who has received an item from me and not paid me. I refunded the item because she advised me it had not been received which I think was untrue. She then advised me that the item 'had arrived' and she has...

Urgent: Refund Request and Action Against Fraudulent Seller

Dear eBay UK Support Team,I hope this email finds you well. I am writing to report a serious issue regarding my recent purchase on eBay. I purchased an iPhone 16 Pro Max from one of your sellers and paid the full amount through the platform. However,...

Husband and Wife Gnomes

Inappropriate cancellation of purchase. Seller claimed that the gnomes were broken, then they immediately put them back on sale.

The App shows free postage when it’s not

I’m relisting my items with Simple Delivery, for which I’ve selected buyer to pay but the App is advertising it as free even though when you click through it shows the buyer to pay, I think, unless I’m misunderstanding this?(I don’t want complaints f...

Can someone tell me how to get a refund for a postage label, when I have already said "dispatch"

Hello, I have a postage label which I included in my advert. I made the sale, but I stupidly clicked on "mark as dispatched" for the item so the Ebay system thinks that I have used that particular postage label. However, I didn't use that label. I pa...

USA delivery issue

Hi,I purchased a full size guitar in its box from the USA but the seller has said now that he can’t any postal shipping service to ship it to me in the uk, would eBay global shipping be able to send it to me or does anyone know of a usa shipping serv...

Simple postage.

I’m slightly aggrieved by eBay making simple postage compulsory, I like to sort my own postage methods out and feel they are taking away members freedom of choice which is never a good thing. Looks like I will shortly be leaving the eBay community af...

Is ebay just a big scam?

I'm a new ebay seller, I joined ebay a little over a month ago (Feb 2025) I listed a dozen or so items and I made a few very quick sales, all was going great. ...but then the sales seemed to have dried up.At around the same time as sales dying off I ...

Postage label

Postage label not scanning at Evri, printed 2x now but still not working

Postage

I make and sell handmade hats. I bought 50 large first class Royal Mail stamps before the price increase. I want to carry on using these stamps but ebay will not provide the buyer's name unless I buy a postage label. Suggestions how to use my own sta...

postage

I only use advanced postage option to send items but my last sale was changed by Ebay to their supposedly simple sending. Does this always happen How can I stop this?CheersJohn

Photos

Every time I try to create a listing it keeps saying I have missed something and taking me back to the photos? What am I doing wrong

Recent Ebay Changes - Seller Protection and Simple Delivery

What is happening with Ebay ??? I might be wrong but they have recently introduced 2 changes, Seller Protection Fees and Simple Delivery both of which were introduced without any consultation with Ebay Sellers. I think this is because both changes do...

Simple Delivery - Definitely NOT - A Nightmare

Just been trawling through the many emails (some despairing) really about this, shocking the way we are being treated. Have been caused so much stress from this, really at the end of my tether and are making plans to leave after almost 10 years. Will...

Very few sales

In the last month I have hardly sold anything compared to the last 25 years what am I doing wrong

Selling

I have opened a second account to sell on and it says I’m prohibited but I can’t find out why

NO PRINTER OR ANDROID PHONE????

Been talking to a guy who lives near me who occasionally sells unwanted items on Ebay With this SIMPLE DELIVERY system How is he supposed to get access to a label of a QR code??? He doesn't have a lap top only a PC and only has a NOKIA style mobile p...

Simple Delivery - Not so simple

I'm trying to implement Simple Delivery seeing as though its becoming mandatory. BUT.... After years of ebay addressing OVERPRICING OF POSTAGE, making it liable to feedback etc, working very hard to find and use the cheapest carriers for my sizes and...

Resolved! wrongly classified as a market place seller

Finding the automated assistant useless I am hoping someone might help. I'm a private seller for 22 years. Now I've been asked for my NI number and now see I'm classified as a market place seller. Does anyone know of how to contact ebay and get this ...

Simple Delivery excluded items.

What items are excluded from simple delivery? What is considered as low cost?

Returning an item

Hi there - on March 21st I purchased an action figure for £14.06 with the understanding that returns were not allowed. An hour or so later, I happened to speak to the person who I was buying it for, and they said they had already got the figure in th...

Wanting to list an item for charity, found I had an unpaid donation which I have now paid

I didn't realise that I had an upaid donation ( which I have now paid) but I still can't list another auction item for charity. I made the overdue payment by paypal, does it take a while to clear? or do I need to do something else so I can list?Thank...

Bidding

Yesterday I put a bid in on an item which was £91.09 I was on the bidders list as bidding £86.89 and there was another bid above that for £88.89 and according to the final outcome I had been outbid by this bid. Now I only bid once and that was the £9...

Pending Awaiting Delivery when item has been delivered

How do i update awaiting delivery to items that have been delivered? I have confirmation of delivery tracked and buyer carried out a positive review and confirmed receipt of items delivered.

return label

I have started a return and had an email from ebay confirming this but cant print out a label as the message says its not you its us!

Hacking experience and preventative measures . . .

I’m posting this because it might be helpful to other members.I recently discovered my eBay account had been hacked and a purchase made for £160, this had been hidden in the list of purchased items and I only discovered it from my Visa card statement...

Simple Delivery

Have I misunderstood, or are Simple Delivery Prices MORE expensive than just buying postage directly from Royal Mail? There seems to be no small parcel category, so all small items under 2kg (current price £3-39) will in future cost £4-27.As very nea...

Replying to posts in the Member to Member Forum (pmccloskey30 post)

Can anyone tell me what I'm doing wrong, I can't reply to a question posted in the M2M forum, the post has no reply button to click and no way to answer the question? Incase pmccloskey30 reads this, your postage label issue may be because the address...

Buyer has a month to return the purchased item but return label expires in 7 days

We're based in London, UK. Sold an item to USA via ebay's global shipping program. The buyer says the item is defective. We want the item sent back to us.As far as I know ebay pays for international postage from seller's oversees address to GSP, Unit...

Manufactures Warranty

Dear All, I purchased a combi microwave last November. I recently started using the convection, air-fryer functions and noticed that items seemed undercooked. I therefore purchased an oven theremometer to check and indeed when the microwave is set at...

Refund

I opened a return but the buyer closed it straight away..does this mean the refund has been issued or not ?

postage labels

i cannot print my labels or get my qr code as it keeps saying post from this postal adress is invalid

I wish to collect an item direct from the seller. The seller was originally going to post it to me.

I wish to collect an item direct from the seller that I have already bought but I can't see an option on the item page to mark as collected. Can anybody help please

Resolved! Parcel issue

Hello. I am looking for some advice. I sold a sterling silver crucifix necklace and I sent it through Evri. The tracking had stopped and it hadn’t changed for a few days so the buyer was asking me to ask ever for an update, which I did. In the meanti...

Trimming down

Been wondering if eBay are all of a sudden trying to get rid of their smaller sellers if not with these new Buyer protection fees, sellers not being able to Combine the postage for their buyers who buy multiple lots on one listing again effecting the...

Combined postage has been removed

It seems that Combined Postage is no longer an option. If I ran an auction and sold two items, how do I now send them both in a single package?Apparently, I can set up a discount protocol somewhere, which offers a set discount for multiples of items,...

Simple delivery - flawed....avoid!

I have recently sold a couple of items and used the simple delivery option. I took both items to the post office and found out that the item which is clearly a 'small parcel' had been processed as a large letter. V embarrassing. Raised issue with eBa...

Item listings arent showing up when searched

Hi, All of my listings are live but only half can be found. I have also tried searching by item number and they cannot be located.Other listings i do appear instantly. Some of the item numbers are:- 356726174786356725626617356728220623356725556206 Pl...

Ebay taking another option away from its customers!

Now you have to choose between Royal Mail and Evri or Hermes or whatever name they try and hide behind now. These are the two worse shippers in Britain! They also made us withdraw our funds after a sale instead of it going directly into sellers accou...

Feedback

Seller saying they will only refund me if I remove negative feedback.Can't contact ebay as chat function not showing as available and report seller option reports fault.

Skirt

I’ve posted an item I sold via Royal Mail but can’t add dispatched as it wants me to print a label

Missings listings

I keep a hard copy of my listings on ebay so as to check that what's on the hard copy is also corresponding with the listings I have made.So, today I checked my listings on both the 'active' and unsold pages and to my HORROR I discovered that 81 list...

Customer service

Need eBay phone number need to speak to operator

ebay gift cards

Can you buy them in the UK please?

Dissolved cokpany

I purchased an item tracking had it as being delivered after some days of communication with the company had no luck contacted EBay the reply was that money back guarantee no longer applies, have just found out through company house that the company ...

Chargeback

Just got my first ever chargebackRoyal Mail tracking shows item delivered on the 17 th have had no contact from the buyer----------------Reason stated " buyer does not recognise transaction " ?????????????---------------------------------------------...

Blooming EBAY AND EVRI

HiCan anyone help please. I emailed ebay about this darn EVRI nonsense and got a reply in deliberate poor English to evade my question about EVRI being the courier option now.Can anyone tell me if I can actually be able to make a listing and choose a...

Is it possible to start new listings without Simple Delivery on 14th April?

Will it be possible to start new listings for a month on 14th April without Simple Delivery to give an extra month of normal postage or will eBay change all our listings on 15th April?

Postage label

I bought eBay postage label but this charge was insufficient. I purchased another label at the Post Office. my sell has completed as I used the new label not the old. Any know how to resolve pls?thanks

Refund from Ebay

Ebay have promised me a refund but it has not arrived and they are no longer replying to my emails? Is there a phone number anywhere so I can call them please?

Not so simple delivery

Being disabled I have Royal Mail collect my sales, (which has been a free service recently), when listing using this awful new service, I cannot select collection as an option, neither could ebay help, assist. In addition I cannot select the Royal Ma...

Delievry

Hi I’ve 2 auctions that have completed and been paid for. Unfortunately I put evri delivery on them and didn’t check. I’ve sent them by parcel force and notified the buyer. It will not show delivered on the auction for payout as I’ve used another cou...

Has any one else noticed this Postage

Why are Ebay charging more/less than I'm quoting for postage? eg £3.95 = Ebay charging £7.19 for Books or £3.95 = Ebay charging £2.95 Clothes. Has any one else noticed this.

'Simple' it ain't

As usual, every time ebay changes something to make it 'simple', it ends up making things more complicated. I've had enough for now; I have removed all my listings that require posting until things sort themselves out and ebay comes to its senses.

Payments

Hello, I am new to eBay and have sold a total of 4 items, amounting to £30. The items have been paid for and delivered. According to the listing, the payment should be in my eBay balance by the 29th of March. However, as of today, I am still showing ...

cancellation.,

I ordered an Ebook by mistake cancelled it within 2 minutes of ordering the seller refused to cancel the order even though it took him 3 days to send it, i was told it was too late.

Am I being too hasty?

I sold a Michael kors bag using the auction option. The bag was sold on the 27th March. The winner hasn't paid yet despite me sending three messages requesting payment or contacting me. Should I wait longer? I can't see an option for me to leave 'non...

Buyer has no way to download VAT invoice from their order history??

Hi I've had a medium term issue in that ebayers are not able to download a VAT invoice from their order. You can download an order confirmation not a VAT invoice. Our fulilment center is green minded and don't put in paper invoices with an order. So ...

Business account seller payout

Has any other Business seller not yet received their funds from yesterday sales? 1st of April - new finacial year. Bizzare coincidence. Def not April fools day !

Resolved! INR - Marked as delivered - Can't find ask ebay to step in

I recently sold a pair of shoes which was subsequently marked as delivered. The buyer then informs me that item not received. They claim Yodel tells them that instead of delivering to them they returned to me (I haven't received it). Have been in tou...

Simple Delivery announced on April 1st - How appropriate!

They must think we are all Fools!No more needs to be said. Most of my stuff is standard large letter rate so I'm not paying £2.70 for a large letter that costs £1.55.I will be leaving once my listings are finished or I delete them, and I will no long...

ebay balance showing zero

This morning my ebay balance is showing as zero. Yesterday I transferred some funds out but left £53 and I have sold a couple of things since. Can anyone shed any light as to why? The automated help is useless and I can't seem to find a link for a ca...

Simple delivery is a scam! Every ebay seller must contact Ebay customer service and report it

Ebay has just sold one of my item and change the delivery to £2.45. It does not account for packing materials; boxes etc, bubble wrap or cushion materials if it is something fragile. I have contacted Ebay customer service and told them I cannot fulfi...

Resolved! Avoiding simple delivery option after the 15th April

Just curious (and I won't use this option) but are we going to see sellers trying to game the system like this for small/low value items? - Sell a low value item like a postcard (or any other small item) on eBay- When listing, enter the weight of the...

Delivery

Hi there I’ve recently bought an item on eBay. The seller has contacted me saying that there’s a problem with delivery and the eBay site is saying my address isn’t real. I said I would send a different address to the seller but the seller has said he...

Contacting an eBay agent

I keep being told I’ll get a call from an agent. It doesn’t happen. I just get an email saying they can’t get through to me - even though I DID get a call yesterday. Anybody got an advice. I’m being to lose the will to live!

Feedback

Hi, so what’s everyone’s thoughts on feedback. I buy something & I pay for it straight away. But the buyer expects me to leave positive feedback first ! Why ?

Getting around this latest "Simple Postage" forced option

Hopefully this will work for you. I've just tried a "draft copy", on an item i'm already selling which has the "custom postage" selected (i always use this, as the morons at ebay's postage costs NEVER include insurance cover for higher valued items)....

New prepaid label is wrong so I've got buy postage again from Royal Mail

UK Seller:I've just sold a book and have encountered the new prepaid label system, instead of previously having choice as to what service I could use. I guess eBay have taken money from my balance for this.However, eBay has guessed my item is a large...

I’m trying to send an invoice but the option forthis isn’t there. Can anyone help?

I’ve tried several times to send an invoice to a buyer but the option for this has disappeared from the drop box.How do I do this now?

Ebay balance

Today 01.04.25 gone to my account, & my balance has disappeared. How do I get to talk to someone about this as their virtual assistant keeps sending me in circles

Ebay app directing me to browser to sell similar

April 2025 and today, when trying to use the app to sell similar, Ebay send me to the Web browser every time. I have Android 11 and have uninstalled and reinstalled the app but can't progress. I don't want to get a laptop out just to sell similar. An...

SIMPLE POSTAGE. Why is this service more expensive that Parcel2Go ???

I use Parcel2Go when posting books. Royal Mail Tracked 48 service is very good. Your new postage service is more expensive. How does this help my sales ???

I'm done with eBay over this "SIMPLE (?)" delivery.

Sold an item but forced to use "simple" delivery. I wanted to deliver personally as buyer was local but charged £4+ for label BEFORE any postage was added. I had no access to buyers address so I couldn't even take it to him and forfeit the label char...

Sellers account closed before a refund was received.

Not sure where i stand with this one but i'm guessing i will be told, rules are rules, that said, any help/advice would be most appreciated. So, i purchased an item which arrived damaged, the seller didn't need me to send it back but did say they wou...

charged a promotional ad fee for an item that was not promoted?

has anyone else been charged a promotional ad fee for an item that was not promoted? this morning i was charged a hefty amount for auction that ended 2 days ago yet it was not promoted as i knew promotion was no necessary. it was a seven day listing ...

Payout delay - business account

I’ve not had my weekly payout this morning or always arrives first thing and just checked my bank and nothing! Any one else not received there’s?

POSTAGE & PRICE

I offer Buyers free Postage & Delivery but since my ebay App is no longer comparable since the changeover this is becoming a issue. Basically when creating an issue I am being forced to select to set a postage Fee for the Buyer to make the Postage Fe...

Posting a large painting

I'm trying to sell a very large painting - the parcel will be about 150 x 100cm x 25cm thick. I did list this as 'collect only' and have had a potential buyer asking me to post. He has told me that parcelforce 'large parcel' should be around £15 for ...

Tax rule dates

Please can,anyone confirm the tax rule ,EXACT dates for self assessment HMRC April2024 - April 2025? E BAY states purchases between Jan 242024-Dec31st 2024. HMRC states. purchases between April 24-April25. Which numbers should I declare? Thank you

Does Ebay show if item was sent via Simple Delivery in the Order Details anywhere?

I know Im in the minority at the moment but I quite like the Simple Delivery idea as Ebay is responsible for any items lost or damaged in the post. But what I am wondering is how do I, as the seller, know whether I shipped it out via Simple Delivery?...

Parcel delivered but showing as still in transit

Hello. Please could someone help mePosted 2 parcels to same person different labels she has received both but one is showing as it hasn’t been delivered still in transit, what do I do Evri don’t answer and I’m worried I won’t get paid. What do I need...

Simple delivery

I understand , if I sell an item for less than £10 , and if the item weighs less than 100g , I can then avoid SD and post using RM economy. Ok, I list an item for £3.99 with free postage and the item is bid, say up to £10.05, do I then have to use Si...

Resolved! Buyer just setup a new account to snipe auction.

Hi, I just had an auction where it seemed like no customers were going to meet the reserve price. Suddenly, close to the end of the auction on day 7 (7-day auction), a new buyer/eBay account made a manual bid and then sniped the reserve price. I see ...

Auto renewal help for a business account

Hoping someone can help as it’s so very confusing. I have withdrawn all my items from eBay until I decide what I would like to do. I’ve also just started a free 3 month trial with shopify. I currently have thousands of dolls house items varying from ...

Changing postage costs on my business ebay site

Hi everyone hoping somebody can help as I am struggling to change postage on my account.We sell fabric samples, fabric by the metre and furnishing trims.I would like to charge £2.50 per order for fabric orders, and £2.50 per order for trims wether it...

"Simple delivery"

Will it still be possible to combine postage with 'simple delivery ' ? Or will the buyer have to pay postage per item ? Ebay needs to stop squeezing every last drop from us ......

Simple delivery... but not if you have stamps

I have hundreds of pounds worth of stamps which l stocked up on before the last Royal Mail price rises so that l did not have to increase my postage charges to buyers. I am sure I'm not alone in having done this. If l am unable to use these stamps du...

Seller to avoid- ebay won't help.

I purchased an item from a seller with 100% feedback. 3 days later the seller, without any explanation- or apology, refunded the money and cancelled the order. I tried to report this to eBay, but they aren't interested as the seller has refunded my m...

Re my old user Savetheworld-2013

My friend went onto my ebay account because she was selling match attack cards.She then went on to bid on my account without my knowledge. I noticed it when I went onto my ebay that she made a mess of my account.She said I must ignore it as she cance...

"eBay Balance"

Hi, I have been a "buyer" on eBay for years, using Paypal, but only recently put an item up for sale. I discovered "eBay Balance" just today, and found the reference to it in my account. However, I don't understand how this works, so what I wish to k...

postage

hi I am trying to do free postage before buyer pay and no idea how to do it Buyer paid postage on other item he bought

Evri

Hi can anyone help me with this or is it a scam ??Evri Package Notification Dear Customer, We regret to inform you that your package cannot be delivered due to missing or damaged address information. To ensure timely delivery, please follow the link ...

Seller changing items and postage cost after I won auction...

Hello I won an auction which had items listed and photographed, and the postage cost was listed. Immediately after the auction, the seller contacted me for my postcode "to work out the postage cost". I gave it (but presumably they can see it anyway?!...

Cannot send Games Console to Saudi Arabia

I have my Sega Dreamcast listed in the UK( item 235985996981 ) with a potential buyer in Saudi Arabia. I had got the Global Shipping Programme enabled but the buyer still cannot buy the item. Saudi Arabia seems to be in the list of countries the Prog...

Bizarre situation with Ebay and PayPal

I'm utterly puzzled at this bizarre situation and would really appreciate any thoughts advice and opinions, sorry its so long but it's an incredibly complex and confusing situation.... - 3/3/25 I sold an item on ebay for £200 - 6/3/25 Tracking info s...

Returns long past 30 days

Hey all, This has probably been discussed a bunch of times but I'm having an issue with a buyer at the moment. I sold a 2012 Macbook Pro on the 11th of December. Buyer contacted me on the 14th to say all was well. But on the 5th of February they stat...

Coupon for selling not received

I had a promotion if I sold an item £10+ I would get a £50 coupon. I sold the item about a week ago and had an email saying I've earned the coupon, but yet to receive. Has anyone received this coupon and if so how long did it take? Thanks

Unable to mark an item as 'dispatched'

hello,I sold and dispatched an item but I'm unable to mak it as dispatched. There is no option on the drop down list. I've been selling for a long time so I know where to find it but on 1 item- it's impossible. How can I get it fixed please?

Hi

Hi I have ordered a Polk audio react soundbar but I have reviewed only a remote control, I want to return it as I can’t use remote without sound bar and I have paid 98£ for it . order number is 25-12828-59961. Please help.

Buyer / Seller Pays Option Not Functioning correctly on Website / Mobile App

Recently i have noticed that both on the desktop and mobile app, when i list an item and select the delivery option buyer pays, the item defaults to seller pays, this has happened multiple times over the last month or so. Even if i try Revise an exis...

"Simple" delivery?

I am absolutely bewildered by this new "simple delivery" method that eBay has created. I've no idea who's being charged and how much. Utterly bizarre, confusing and frustrating, been trying to work out what's going on for two days lol !

Ebay says i need to post an item and I already have

I sold an item at the end of Jan and posted it, but then the buyer tried to cancel it so i declined the cancelation and gave ebay the tracking number when cancelled. I have not been well and have just seen that ebay is now saying I need to post it. F...

Cancelling a postage label

I have sold an item and printed off the eBay postage label last night. I was contacted by the buyer this morning & he has asked me to send the item to a different address as the label tracks to the buyers original eBay address the Post Office says th...

combined postage - no longer able to send an invoice

why can I no longer have the option to send an invoice for combined postage? its a pain to make them pay the full amount and then have to refund it.

POSTAGE RULES

SIMPLE DELIVERY! Now we have to use eBay’s simple delivery as from the 15th of April well this is one ebayer of thirteen years closing their account. I cannot be bothered with all their new policies making it so difficult for private sellers so I’m a...

Cannot revise listing eBay says didn't follow their offering to sell offsite?

After trying to list a pair of old cordless phones I received the email stating "Your listing didn't follow our Offering to buy or sell outside of eBay policy. Offering to buy or sell outside of eBay". This didn't make sense as I did nothing differen...

new postage rules

apparently ebay will soon only accept 'simple' postage. as I dont have a printer (cant afford one), how am I supposed to send things? I assume ebay wants me to close my account and sell elsewhere?

Hi There, Having trouble with the new listing procedure, ie: postage selection and adding costs now

nowhere to enter these details on the listing. Also no where to add the cost of postage ie: £3.50

Ebays annoying emails

Why does eBay keep emailing me to tell me to leave feedback for items I haven't even received yet . It's so bloody annoying, how do I tell them to stop

sell

Hi i was informed that i can call you guys to sell directly to ebay. can we have a cheat please .

I BOUGHT AN ITEM THAT WAS SOLD AS GENUINE BUT IT IS FAKE AND I CANNOT RETURN - WHY?

I have purchased a Moncler jacket that I received minus the receipt to authenticate purchased that was shown in the listing and was not included with the jacket (as it stated it would be). I chased the seller for over two weeks to forward the receipt...

simple delivery

I cannot get my head around QR codes etc!? Is there a simple video we can watch? Put it online for us that are longer in the tooth? This system is all so sad for us nostalgic peeps.

Postage

THERE SAYING ABOUT CHANGING POSTAGE ON THE 15 ? I'M VERY OLD SCHOOL AND HAVE ALWAYS USED ROYAL MAIL , AS I'M USELESS DOING THINGS DIFFERENT, WILL I STILL BE ABLE TO SEND SOLD ITEMS BY ROYAL MAIL, IF NOT THIS WILL STOP ME SELLING FUTURE THINGS, PLEASE...

SD and Buyer protection

So, is this correct With Simple Delivery and Ebay Buyer Protection, once I've dispatched an item and I have the proof of postage, Ebay take 100% responsibility for absolutely everything that goes wrong and sorts out all problems without me, the selle...

Simple Delivery Exceptions?

Following the message regarding Simple Delivery being mandatory from 15th April, I have read the Ts and Cs and can't find what the exceptions are - does anybody know where this information is?If sending an item selling for less than £10, that fits in...

EVRI smashed parcel

Hi I'm a seller and sold an LP which I packaged well. Out of the blue the buyer sent me photos of smashed LP and torn parcel and without having any say Ebay refunded the buyer full amount from my funds. Have contacted EVRI but keep getting automated ...

bought a ebay item and its been sent to argos, ebay as told me it was deliverd today

i need a qr code to pick it up from argos, any help be good.

Contacting a buyer

I want to contact a buyer but when I get the contact box open I cannot write in it. Why is this?

Another simple delivery query

So if a buyer has a choice of postage and chooses a postage that requires a drop off at the depot or drop of point that involves travelling or having parking fees added or simply that the seller is handicapped in some way and finds it to difficult to...

Large iten deluvery

So, after receiving this crazy update, like many others regarding Ebays ridiculous change to postage, I'm struggling to find out if this will effect me.I am a small business and upcycle mostly, chests of drawers and will only use my reliable, indepen...

Simple delivery?

I have sent 99% of my parcels via post office 48 hr deliveryit has an insurance that covers up to £150it is £3:39i post at local post office. I don’t drivei dont want to have to pay return bus fare to a drop off courier that don’t want to use. How is...

Simple Delivery

EBay are apparently about to force me to use their misnamed ‘Simple Delivery’ dispatch system. I object very strongly to this. I prefer to use my own stamps and to post at my local postbox. I resent being dictated to by EBay over something which shou...

Simple Delivery

I would like to keep the combined postage discount to buyers so I can encourage sales.Surely this is a bad move by E Bay?

Warranty

Bought an electrical item 6 months ago and it has failed, have asked for repair/return from supplier, but they have failed to respond.Anyone have an idea how to sort this out (ebay you can comment if you want)?

free postage for buyers

I find it so difficult if not impossible to activate ‘free postage’ for buyers. Am I missing something…?

Simple delivery

Simple delivery is far less simple than the system currently in use unless I'm able to stick with the current system my selling days are over. Give us a choice ebay don't dictate

EVRI says parcel delivered to GSP but eBay not updated

Hi, I posted an item around a week ago with EVRI to the eBay GSP - the item via the EVRI tracking number says it was delivered on the 26th March but the eBay GSP tracking number still hasn't updated from the original shipping label created message. W...

Why is my eBay uk shipping now in US

Trying to list an item in the uk but it’s showing everything in US???

My first return

I've been selling on and off on eBay for a few years and started back up about a year ago (private seller, selling my own items for a bit of extra cash).I sold a higher value item which the buyer opened (my first) return request on Monday. I sent my ...

Getting paid

Why is it so hard getting paid from Ebay, they have all my bank details and I have tried all day to withdraw the Ebay balance to my account...what happened to the digital age (even been in a long queue to speak to a human at bank today !!!)

simple delivery-you must be joking !

Today sold an item with Simple Delivery.I choose the correct size and weight ie up to 1 kg ,61 X46 X46 - the cost is the same as for the lower first two size categories Problem arises with the postage label generated as it clearly stated " large Lett...

Postage changing - Why? Of all the things, this was ok

It was totally easy. You had a low value item (£10) postage would have been £3.50, but that would have put buyers off, so you made the postage 99p manually in a single click and a few key presses, in order to get a £10 item shifted, and actually make...

eBay Buyer protection - lacking in option to get faulty Item replaced?

The new eBay buyer protection scheme, has still not fixed the hole in their process, whereby if an item is faulty and you want the seller (and they wants to also) just pay for the return postage and then send you a replacement, like you would in a sh...

Seller insults

I bought a Gas Safe Locker, from a seller. I noticed a bit later that they were using Evri as their courier, I informed them that if I had known I would have purchased the product from somewhere else.. The seller then complained about me leaving nega...

I’ve listed an item but it states free postage but when I created it it states buyer will pay postag

Under this new simple delivery option every time I list an item it states free delivery even though I stated buyer pays postage ?

Simple Delivery - what is a low priced item?

I currently sell my large stamp collection and football programmes so majority of my items are low value that I currently sell for £1.99 including postage (and post second class Royal Mail for 85p). With 'simple' delivery being forced upon us from 15...

I'm a bit concerned about the new Simple Delivery service. I sell mostly postcards under £2 -

As a retirement hobby I sell postcards, mostly under £2. At the moment I charge £1 for postage and packing. None of my customers will pay £2.70 for such items weighing 25 - 50 grams. (Mind you the buyer protection charge has killed a lot of these off...

How to contact a real person at ebay?

The problem I have is not covered in the robot chat realm. Do you know how I can talk to a human being at ebay?

GIVE ME STRENGTH

FINDING IT IMPOSIBLE TO TALK TO ANYONE AT eBAY

how the hell do I contact you people ? I do not want to be charged for a buyer messing me about

how the hell do I contact you Ebay ? I do not want to be charged for a buyer messing me about

Why can’t I complete an order

I have tried to place an order but when I came to pay the page was blotted out and I couldn’t put in my details

Dispute with seller and seller said he will post my name and address to the public trade

So I bought separate items from one seller they combine the postage and I asked about this they said the picked the item separately and had sets eBay fees so they should posted items out on there own the would not help so I left neutral feedback whic...

Postage to France

I have sold an item to a buyer in France but there's no indication of any postage being charged. Impossible to contact ebay and the 'chatbot' is designed to send people round in circles.

"Ship confidently" ?

How dare you dictate to private individuals how we MUST SEND items! Having experienced your blatantly inflated "Global Shipping Programme", you have the absolute gawl to impose this restriction on who we choose to send OUR ITEMS ??? Your levels of mo...

USING NEW SIMPLE DELIVERY, CAN BUYERS CHOOSE NON TRACKED DELIVERY?

Simple Delivery the only option from 15th April 2025

I envisage many issues ahead! Some thoughts that immediately come into my head are: > When creating the postage label how will eBay's system know the correct dimensions and weight of the actual package to be shipped?> When eBay's system has created t...

Postage

I have noticed since using ebay postage that once postage is paid and I print label the postage payment is not being put back in my account with earnings, for instance sold item for 10 quid postage was 5.88 buyer paid the postage to me so made it 15....

Combined orders

I’m new to eBay and I have shipped out around 20 packages containing a total of 70 ish orders but I didn’t use all the same packing qr codes, some say that funds will be added to my account on a certain date but others say they are awaiting delivery,...

Simple Delivery Set Up - Help needed please

Due to mobility issues I cannot take parcels to drop off places and always use Post Office Tracked 48 Collection - when using the "simple Delivery" that is going to be come the only way we can send can someone please explain what I need to do to make...

19 Kilo Parcel

I have the Simple Delivery programme which shows the item is to go through Evri. However, the label shows the weight as 15 kilos. The Simple Delivery programme states up to 20 kilos is acceptable. I can't seem to cancel the label by the old method of...

Simple Delivery as a seller

Hi, looking for some info please on this simple delivery which is changing to mandatory this month? Does it mean I won't be able to use royal mail? I literally live across the road from a royal mail parcel drop box/delivery office which has been grea...

What do ebay class "low priced items"

What do ebay class "low priced items" that are exempt from simple delivery?

Simple Delivery, is not that simple

If the address is wrong, you have to cancel the sale with the buyer, relist and hope they buy again. Good known how thats going to work with an auction item I can see no where that picks the size and type of label, I use 4 label to A4 , can not find ...

I’m not a business seller!

How can I change status on eBay from ‘business’ to ‘private’? I’ve never been a business seller but eBay seem to assume I am. thanks

Community Mentors Help Please?

If there are "Community Mentors" monitoring this forum, then can you please take notice of the huge backlash for the eBay Community regarding the new mandatory insurance and mandatory postage processes? As a mentor, eBay should have been getting feed...

sold an item, buyer prepaid postage, but it is for a large letter, not a small parcel.

I cannot 'cancel the label': "This postage label can't be cancelled." What options do i have? THere is no way to change it from a large letter to a small parcel.

The imposition of buyer protection, then "simple" delivery

I too have concerns. Sales are low value used stamps. Buyer pays 85 p, second class. Looks like "simple delivery" is not less than £2.70 - that on top of the buyer now hai8vng to pay EBay's "buyer protection" will most likely mean trying to find anot...

scroll saw blades

trying to purchase scroll saw blades,but e bay have put them in the knives category so you have to prove your over 18 by credit card,i do not have a credit card,but i have an ebay account ,so e bay have my details

Special Delivery Online tutorial

Is there an online tutorial for help in using this new mandatory Special Delivery? No printer here and clueless about QR codes or how to use them? If we take the QR codes to a local shop with eg 20 parcels how do they know which is which? I'm a bit o...

Posting

Can you still post at post office when doing simple delivery ?

Simple Delivery??

I'm housebound and don't have a printer, I rely on the Royal Mail 'bring a label' collection system.Do I take it I'm now going to have to change my whole way of delivery??

Ebay is slowly killing my desire to trade on this platform with all its 'inactive'!?? changes

Why Why?.. i was so happy ;First they change the Fees with a slight of hand 'buyers protection fee' - yes seller doesn't pay but the auto fees applied to the item can dissuade buyers, setting price markers like 0.99, 4.99 is now harder to achieve or ...

Is simple delivery now mandatory

Just had a message simple delivery will be mandatory from the 7th of April so what am I supposed to do with the £300 worth of 2nd class stamps I have just bought.i haven't got a printer to print off postage labels

Simple Delivery NOT cheapest for buyer

I’ve just read an eBay message telling me that from April 15th ‘Simple Delivery’ will be the ONLY option available to private sellers and it listed all the benefits including access to the lowest courier prices. Two days ago i listed some cushions an...

I have received an item that was lost and refunded for, do I need to do anything?

I have received a purchased item that was lost, and i was refunded for. Do I need to do anything?

Debit card cancelled

I’ve a refund due but my debit card was cancelled by the by the bank awaiting new card how can I receive my refund as it was purchased with cancelled card

EBay simple delivery

I send knitting patterns 2nd class post or large letter max cost £2.10. Am I still able to do this with simple delivery? When I look on the web it only mentions heavier parcels.

I phone and simple postage

I have lately found that my I phone isn’t syncing with my laptop which as on the phone app only simple postage is an option for delivery / so go to laptop now I have an option simple or custom picked the Royal Mail tracked - saved for later - back to...

New Simple Delivery - thanks for the lack of advanced warning

Ebay should not be imposing the new postage system on users so quickly. Give one year of transition. There are many small users who have tried to save money for themselves and buyers by buying postage stamps ahead of stamp price rises etc. With the n...

Sold an item

Sold an item and after fees it was £250 but you say it’s £241 why

Postage Charge changed after selling Ebay says its the buyer's selection?

I sold a small bottle of perfume with postage selected by me of £2.69 which the buyer has paid and when I try to print the label the cost is showing of £6.19 and a weight of 10kgs which is ridiculous and not true obviously.Ebay says its the buyer's s...

Buyers choosing postage means no tracking and claiming not received (two separate buyers).

My wife recently sold two video games. Both buyers (no connection) are claiming non-receipt.She tells me that ebay now gives the buyer the option to choose the postage type (I wasn't aware of this change) and that cannot be changed.Because the buyers...

Refund of a refund

HiI refunded a buyer but now the item has shown up.The buyer is ready to refund me but I don’t know how to do this.

Buyer left me negative feedback

Hello all, Could you please advise or help, I listed a bundle of toys (lalaloopsey)for sale which where sold I decribed the items accuratley and insured the items where clean and packaged well prior to postage. The buyer recived the items and at no p...

Returned item ebay refuses to acknowledge

Returned item Ebay and Seller won't acknowledge or respond Sorry Something went wrong on our end Please try again bull*bleep*

Anyone else not able to use the custom postage

Is there anyone else who can’t use the custom postage when listing a new item ?

Sold an item, recieved positive feedback but funds on hold

How can ebay hold my money even though the transaction is complete? If feedback is positive, this should trigger a release of funds - whats going on ebay

Buyer protection and simple delivery

Well it finally looks like the end of the road. I have sold as a private seller since 2002. I have 100% positive feedback. People who buy from me don't need Ebay buyer protection. That's just a rather crass money making ruse from Ebay. It helps them ...