User Activity

how can i send a partial refund to a buyer who had to pay excess postage?
How do i make a partial refund to a buyer for excess postage they had to pay. Been looking on Ebay for an hour and cant find an answer
When I recieve an email from Ebay with an Ebay item link When I click on the link nothing happens. When I right click on the link this is what I get ??? Any suggestions.
I have just listed 7 items and noticed that they have been taken off the allowance for 100 listings and you only pay the listing fee if it sells Why were they not taken off my 20 free listings a month when I stil have 18 free listings left?