INR - Marked as delivered - Can't find ask ebay to step in

[robertf6577]

I recently sold a pair of shoes which was subsequently marked as delivered.  The buyer then informs me that item not received.  They claim Yodel tells them that instead of delivering to them they returned to me (I haven't received it).  Have been in touch with ebay online who advise to go to seller hub and ask ebay to step in (case would be closed in my favour).  Can't find any such tab/button and now they are saying they will be getting in touch with buyer as I haven't closed the request.   Please help!

[john1297576 · Accepted solution]

Only buyer can ask ebay to step in, and if tracking shows as delivered it will close in your favour. DO NOT involve ebay yourself as they are likely to refund.

Do not attempt to close the case, as same applies, buyer can close but it should close in any case if you added tracking.