Urgent: Refund Request and Action Against Fraudulent Seller

[rameshjeni]

Dear eBay UK Support Team,

I hope this email finds you well. I am writing to report a serious issue regarding my recent purchase on eBay. I purchased an iPhone 16 Pro Max from one of your sellers and paid the full amount through the platform. However, the seller is refusing to dispatch the item and insists on receiving the payment directly to their bank account instead. This behavior is highly suspicious and appears to be fraudulent.

I have spent considerable time attempting to resolve this matter through multiple messages with the seller, but they remain uncooperative. I have been waiting for the product for an extended period, and this situation has caused me significant inconvenience and frustration.

I kindly request that you take immediate action to investigate this matter, ensure I am refunded the full amount, and consider providing compensation for the inconvenience and wasted time I have experienced. Additionally, I urge you to review the seller's account to prevent other buyers from encountering similar issues.

Please let me know the next steps and the timeline for resolving this issue.

Thank you for your prompt attention to this matter. I look forward to your response.

Kind regards

[**peaseblossom**]

Check the last estimated delivery date on the listing and when that has passed select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arr...
and escalate it 3 complete working days later to get a full refund.

[jckl1957]

This is a member to member forum, not Ebay.

You need to stop messaging the seller as you are clearly wasting your time, and use the link provided by @**peaseblossom** to start an 'item not received' case.

If the seller doesn't refund you promptly, ask Ebay to step in as soon as you can.