IE Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
Bids received
Since yesterday, i can no longer see the total figure relating to the bids I have received. Please advise where I can now find this information Thanks a lot David
creating and promoting a listing
I have made some listings and I dont seem to have the promoted listing option it was there on my old account but not its not working and I can't promote my listings without that I can't increase my sales which is something I'd like to do
Wrongly marked an item as paid, how to correct
Hi, Can anyone help pleaseI wrongly marked an item as paid and can't find how to undo it.The item was a subject of a cancellation request which i had denied. Then I agreed with the buyer that they could have it cheaper. I couldn't find anywhere that ...
Drawing tablet
I placed a drawing tablet for sale starting at £200 for a week an hour later the highest bidder won for £81 ?? can anyone help?
Selling - Error Message
Hi everyone, I'm trying to return to selling. When I try to click the button to list an item I'm asked to update my account. But when I put in password to do so I'm getting the message 'something went wrong at our end, please try again later'. I can'...
Price and item change in listing
I watched an item of a set of 4 for £80 I later received an email of ebay stating the item has now been reduced by £60 from £80 to £20 I bought the item and received 1x of the set. I believe this is an error on ebays part as the listings contents had...
Call me
Call me Call me
I bought an item recently and was not signed in. How do I attach this order to my account?
I didn't notice I wasn't signed in when I bought a small item a couple of weeks ago. If I try to add this purchase to my account orders all it does is ask me to create an account. How can I attach this to my account. There's a small problem with the ...
Charity donations
Hi I can't seem to add charity donations to my listing/s. It comes up with a message saying I need to check my account or make a payment but cannot find anything. Has anybody else had the issue? If yes how have you resolved. I would like to list item...
Hat bougth
I bought a cap and the cap is too big. The seller says that I have to pay for the return but it was his mistake. What can I do?
Selling
A buyer has asked me to sell and post privately to Slovakia can I do this regards dennis
Resolved! Bidding
This is a general question about bidding. I have read the help section but still don’t understand it. I made a bid for £28.00 an item listed at £23.00. I was the highest bidder for a minute. It says I was outbid. In the item listing I was the only bi...
Fed up with stupid people!
It is beyond me how EBay gives a flying monkey about situation ! I am private seller, mainly jest getting rid of my stuff. Sold some speakers , buyer clearly didn’t know how to connect them so obviously “item is defective “ . No bloody option to add ...
Unable to contact seller
Hi AllI bought a e-scooter for My daughter Last December buy in less than 6 months it stopped working . I cotacted the buyer and i was told to send the scooter to their repairs centre.I sent this in September and they replied me it was received and u...
Why can't I give feedback on an item that arrived today?
I have an item that arrived 1 hour ago and eBay tells me I can no longer give feedback. Unfortunately my Tardis has broken down so I can't travel back in time to give feedback. Another glitch in the ebay software?
Subsequent arrival
I reported something that hadn’t arrived and now it has, but I’m being issued with a refund?
Bought Carpet Cleaner broken
I bought a VAX carpet cleaner from seller which arrived dirty. I followed manual to take apart and clean it. Found the fanbelt broken. Bought a new fan belt. Sent complaint to seller and they said to send it back. I was unable to send it back as too ...
How do I get hold of ebay commerce ltd about a purchase that has not arrived?
How do I get hold of ebay commerce about a purchase that has not been delivered?
Buyer not in contact after auction
My ebay motors item sold via auction Wednesday 13th. When auction finished i messaged the winner with "congrats etc drop me a line and we will agree collection etc". i received a message later that afternoon (maybe a couple hours later with "whats ad...
Share listing
How can I share my listing from ebay to Vinted, Marketplace and other selling sites? I have tried and it does not seem to do it. Any ideas please?
Seller refusing to refund
I recently bought a necklace paying £10.99 the necklace arrived in a few days but is unwearable, scratched and glue all over the glass. The seller said if I removed the return he would send a replacement, naively I did this but the seller didn't send...
Buying as guest
I purchased an item as a guest thinking I had logged into my account, item arrived but was wrong item contacted seller with order number and they are saying they can’t talk to me as they don’t recognise my account.
account blocked
Hi, sorry for my bad English, I have a main account on eBay for almost two years, without any problems or comments, ratings are good. I decided to add direction on other products and created another account in my name, I did everything as always, aft...
Contacting seller
I bought and paid for an item as a guest as I had forgotten my account details, I sent a message requesting details to arrange collection but nothing came to my main account. Eventually spoke to an agent who was going to send the contact but nothing ...
Seller level
Hello, How Seller Levels Work on eBay?
QR code
When the post office scanned my QR codes there was no information attached, just a blank sticker
Why have my Postage costs been hiked because of the buyer choic?
Can anyone clarify why a buyer chose to use Yodel for their postage vs the recommended Simple Delivery which subsequently had me pay considerably more for postage that was taken from my sale price?
Resolved! I suspect buyer removed something and is asking for a return
Hi all, have sold a designer item and the buyer is now claiming a stud is missing. Went over the pics as I just recently retook them and it was there. The buyer is also a seller and I suspect she removed the stud cause it's unique (designer logo) and...
Buy it Now options
Why on antique buy it now listings,does it now say,example £395 OR buy it now,when that is the only option,it is not an auction listing,very odd .
Resolved! Private Seller - Returns not accepted?
HiI wonder if someone can help please. I'm a private seller and I've only just noticed that some of my listed items show as 'Returns accepted (30 days return - buyer pays for return postage)' then some, which appears to be the more recently listed, s...
Is there an email address to contact Customer Services on? Chat and contact pages are not working
Is there an email address to contact Customer Services on? Chat and contact pages are not working, I am trying to ask for assistance regarding a book which was sent to me as an E-book instead of the hard copy it was advertised as...
Just noticed my username has changed.
A new username has taken over from my original . Since June 2024.
Proceeds from sales.
I cannot access my available funds on my e bay balance, Neither by iPad or iPhone, since it changed in October! I cannot get a response from auto assist or advisor! I have tried all ways to open the balance but it will not open up at all!?
Send large letter to Japan with extra £330 insurance
What's your recommendation to send a large-letter sized package to Japan, with insurance to cover the value of £330? The item is a rare music / band poster folded flat to A4. Weight is 200g. I'm really struggling to find an online price-comparer whic...
Resolved! Seller being messing me about from day one .chairs received broken.wont replacement
Broken chairs seller keeps saying replacement sent .no tracking or proof.messing me about for a week.what would you do told me close return and still not sent them . gave him very bad reviews.hes definitely a scam artist.
GSP
Is the address for global shipping Gsp, Unit3, Dove Cl, Fradley Pk ?
Resolved! charge
Hii have an account with ebay for selling parts.Recently i see without selling and inserting item my account being charged every 2-3 days in a month. i contact them but between conversation they hang up the phone and did not get the point what is thi...
A glucose monitoring ring that is not a monitor
The ring is titled glucose monitoring ring. In other adverts a glucose metering ringThis is the oxford English definition of a glucose monitor is; a device for measuring the concentration of glucose in the blood.This ring only has 2 magnets no chips ...
Resolved! Wrong address!!
I have moved and have amended my ebay account to show my new address but when I went and purchased an item the order on the item listed my old address. I have contacted the seller to make sure they send it to the right address but I am concerned that...
Buyer does not have license to operate radio transverser, has tested and subsequently damaged radio
Hi folks , looking for some feedback here.sold my well cared for QRP radio. Tested independently the day it was posted to ensure evidence it was in working order.buyer not an amateur radio operator no licence and thus no training on operating radios ...
Resolved! Refund for items not recieved
Hi community I paid for an item via Paypal last month on the 13th October from a seller based in Japan. I am based in the UK. At the time, it did come across as a little strange on the sellers side indicating the item will arrive mid November. That s...
Cancelled bid
I have had my only bid for an iten withdrawn by the bidder . Why ?
Can't bid
Hi there.Can't place any more bids, ebay says "Problem with bid. Attention buyer".What does it mean?
huge traffic drop off 14/11 - eBay meddling with the interface
log into eBay this morning and yet again everything looks just the tiniest bit different on "My Seller Hub". i check the traffic interface and wow a drop off of 75%+ across the board on the 14/11/24. what on earth do we pay shop fees for? eBay just c...
£2.00 charge
Can anyone tell me why I received a email from eBay advising me they are taking a payment of £2.00 from my account? Thanks in advance
Payment on hold
Hi my payment has been put on hold tonight.i have 100%feedback and have had no trouble with ebay.now they want me to send a item and not get paid for it unless the buyer says its delivered.well that's not happening. There is people out there that say...
Coupon not created by us- not showing in marketing tab
Hi Here is the product link which is showing coupon. but in marketing tab not showing any coupon kindly assist on this.https://www.ebay.co.uk/itm/167003062941
Resolved! Account restriction. Help please
Sorry for my bad English My account has been restricted. What I need to do ? I received this message from Ebay :eBay regularly evaluates the accounts of eBay seller. In relation to your account, we have noticed that its performance does not meet the ...
Yodel lost my parcel
Hi all, please help me. I’ve posted a parcel but my buyer did not received it. Buyer was polite waited a bit then asked me for the refund. I’ve done that but now I’m out of pocket £££ and parcel is lost. Yodel keep showing “attempting delivery” twice...
Cancel offer
I just want to cancel the process of buying an item from the seller I already submitted the offer towards his item . I am not satisfied with the item and its situation.I want you to help me cancel this offer please knowing that I contacted the seller...
Cancellation request
Hi, I sold a buy it now item and the buyer paid but has now requested a cancellation. The reason is purchased in error. I have not shipped the item and am happy to cancel but will I still have to pay any fee’s? Thank you in advance
Item hasn't arrived but tracking says it has.
Can anyone help? I'm going round in circles. The courier is claiming they dropped a parcel to me but I have CCTV evidence that no such drop was made. I can't open a dispute because ebay is saying that the item was delivered. I've been going round in ...
Missing purchases
Hi. In my account under purchases I am missing all transactions from July to October. I have no filtering (it's set to All). if I enter the purchase in to 'search your orders' it appears as a search result - e.g I bought an Apple Watch box in October...
How can I see the history of a price of an item I've sold?
I'm sure I listed an item for a price greater than what the buyer has paid. How can I see the price history of the item &/or whether the buyer has paid a reduced amount by applying a voucher?
Purchases
HiIs it possible to get purchases from 2015
Nectar April promotion misery continues
Like many others I not have received any points for my (marked as qualifying) purchases in April. I've been back and forth between Nectar and Ebay who do nothing but blame each other like children. Ebay have "escalated" my case four times now, I thin...
Sold 2 but only have 1
So i just sold the last (i thought) of one item i have on ebay, but it's telling me the buyer has purchased 2.Is this possible ?I had to refund a not received item (same item) last week and was wondering if after the refund does this item get added b...
Resolved! Cancel the accepted offer
I want to cancel the accepted offer by seller I already submitted my offer today the seller accepted it . But I am not satisfied with the item . I want to cancel my offer please.I contacted the seller but no response yet.
Ebay must be trying to loose money and close down as it won`t even show me local listings
What a joke ebay has become. I can see no other reason than to loose customer support and income.What the hell is going on ??Facebook market place it is then
Anyone noticed a decline since free listings ?
Good evening everyone. I hope you are fairing better than I am currently, is it just me or does there seem to be a massive downturn since free to sell ? Is anyone experiencing glitches ? I am wondering if this new system is not functioning properly a...
Why can you only tick the positve option for buyer ,who appear to make a habit of winning and not p
Why should I give positve feedback for bad buyer
block list
I have a name on my block list and it has been there for 4 years, yet they still bought an item off me and did the same as they did 4 years ago, "not as described" and returned it, is the block list a waste of time?
Buying from China
I am really fed up with purchasing items through eBay when the sellers claim to be based at a UK address and promises to deliver within 2-3 days. Only to find, once the order has been placed, that they are based in China?? EBay should much more close...
Purchase History
There is Supposed to be 7 years of purchase History on my e'bay account but All but 2024 has disapeared How do i get these back to do my accounts??
Seller cancelled
I had an offer accepted , but when I went to make payment it was more than accepted amount . When asked about the extra cost ,the seller didn't know. I was told to cancel the order , but I didn't want to , I wanted the item . The seller cancelled and...
Not able to add an item to my Watch List. In place of 'Add to Watch List' only 'Share' tab coming
In place of 200 limit, I found one day that I am able to save up to 300 in my watch list. That was quite helpful.Then again after a year or so, I was allowed to save up to 400. Dam happy I was. Then all of a sudden I found few days back the tab 'Add ...
Message about setting up a direct debit.
When I add my account for payments to be made to I get a message thanking me for setting up a direct debit. What is this about?I currently have items for sale that people are contacting me to accept offers. If i accept an offer how will i notify ebay...
Listing not working GRAPHICS CARD GeForce GTX1650 * Palit * Dual Fan Item number: 226449099962.
The item appears under "Active" but page comes up saying it cannot find item. Had email saying the revised listing has been accepted. But not working
Resolved! ebay ignored me, total lack of respect
I booked a conversation with a specialist from Seller Clinic. The consultant only recorded me on the answering machine. I will add that I came home from the warehouse early on purpose. The phone was lying on the desk 40 cm away from me. Then I tried ...
Unable to sell more items
So I’m new to selling on eBay- I’ve had an account for years but now deciding to sell stuff on here. I am unable to list any more items- I’ve listed and sold one item and it says I’ve reached my selling limit. When I click on request an increase it s...
‘ Unfortunately, your item cannot be delivered.’
I’ve gone to check the postage status of some shoes and it’s saying they’re unable to be delivered with no explanation. As far as I can see they made it to the authentication centre or w/e. If they were found to be unauthentic I’m sure it would have...
Fees
How can I talk to an advisor regarding charges to my account
Buyer made a request due to delayed shipping
Recently had a buyer for a ps5 power supply, the item was lost when I sent it off and I had called to have it investigated and was found and sorted fairly quickly surprisingly, the item was delayed by 2 days, the seller put in a request due to the it...
Buyer is being rude and threatening
Sold an item to a person who was really entitled and did not bother to come and collect the item, they sent a cheap delivery man - one person to collect a heavy item; then insisted on me helping the driver and after I refused the buyer was sending th...
My ebay balance
I have money in my ebay account but it doesn't show up in my balance? Money has been paid by the buyer to me but I cannot access it until it shows up in my ebay balance.
Setting up default address as a click & collect location?
Hi there,I wondered if it was possible to make the default delivery address a click and collect location (convenience store or locker etc) . When you make an offer it automatically defaults to your address and doesnt give a choice?
Ebay
Hi everyone I hav an issue with eBay sold a jacket on ere and buyer asked for return I gave them a refund but they have not returned the jacket I’ve made a complaint about em an eBay have done nothing about this the as not replied to any of my messag...
Buyer is trying to scam
Buyer wanted to return item as it had not been delivered. She then claimed that the package had been stolen. Complete lie. Buyer has 0 Feedback and is obviously trying to scam. How can i contact ebay with this issue without it taking me to endless pa...
I want to list multiple items. It says the next items will be released when the first one has a bid.
I want to list multiple items. It says the next items will be released when the first one has a bid. It does have a bid and the others are not released. Help!
Click and Collect sending email to say item not collected.
Hello, I have been to the Click & Collect hub an collected my parcel, but I am still getting an email from Click & Collect saying that item hasn't been collected. The guy at the hub scanned the barcode and everything seemed OK. Has anyone come across...
Store Subscription cancellation
Hi, does cancelling store subcription from 'Basic store' to 'No shop' affect my current seller rating?
Buyer has not received six digit shipping code
Hi all A recently sold a stationary engine which was on a collection only Which I sold the buyer paid a courier to collect the funds are on hold but need a qr or 6 digit number to confirm collection my end the buyer has not received any code or qr co...
Resolved! I purchased a 2 pcs beldray noodle bath mat set in blue but what I paid for
I need help to get a refund
£15 cashback
anyone not recieved there £15 cashback for selling on ebay?
Location not recognised
Hi I'm trying to list an item but unable to as I'm putting in my postcode to identify item location in the listing but app repeatedly indicating location not completed . Listing is collection only. Anyone have similar issues or how to resolve. This i...
Unable to interact with eBay
First problem, no incoming or out going calls on my land line, then the computer went down for a few hours. Now back on line!!My Q. Just a thought. In the event of eBay of a sale, is the eBay computer capable of identifying a problem with the sellers...
seller
Has anyone used seller and received total different products from them and not been refunded after totally conned?
Membership is not valid anymore.
Ive tried logging on with my username and email and cant log on as its saying not valid. i had lots of positive feedback aswell
Age verification no credit card any ideas
Have no credit card to verify my age is there any other way
buyers
why is it i never get new buyers always the same 3 im greatful to my loyal buyers but i need more buyers and i always promote my stuff
Increase of price of item sold
I have sold an item and the buyer paid but I need to charge an additional amount. How do I send an additional invoice?
I ordered a phone cover in August 2024 and the payment was taken. No delivery yet. November!!
No phone cover of any colour has arrived since my order and payment in August 2024. I am at a loss as to what action to take now after so long. Seller has had ample time to receive a parcel from the moon never mind China! What can I do?
Bid still up
Hi I had to cancel a bid but my bid is still up, I've spoken to the seller by ebay msg to explain why I had to cancel but my bid is still live what should I do as they said they would cancel my bid
Do eBay protect sellers from scams? Scammed by Returning broken item
I sold an iPhone to a buyer and delivered on time, added tracking and did everything right. A day later he asked to return the iPhone. He said, "there was dust on the camera". Then I accepted the return, and received the phone over a week later. He s...
Recording
Hi I just sold an item. I do not have a printer so wrapped and posted the item to the buyer using 2nd class, signed for postage as requested by the buyer. I can’t find how to log this on your system. Can anyone help
Tyre pump bought July 24
Seller is not replying to my requests for repair or replacement
Replacement for defective items
I have bought a pair of heated socks with batteries I have just started using them and am find that the batteries are not preform any where like the advertised duration I have contacted the vendor hand have asked for replacements the answer that they...
Maximum sale without funds being held
Hi. I’m a new seller in EBay and just sold an item for £320. I understand my funds are on hold. Two questions. How long are the funds likely to be on hold for and what is the maximum you can sell an item for without having funds held? Many thanks. Ad...
MISSING ITEMS
Hi,I have quite a few items which have just disappeared off the Earth-one-a book was 'supposed' to have been attempted at delivery 5/11/24-I'm in a wheelchair & cannae get out,so how did they manage to miss me???. I've also got several parcels of rec...
I never get a 2FA code sent to my registered email address
When signing in to ebay I have the option of getting a 2FA code by email (and the correct email address is shown) , by SMS (and the correct phone number is shown), or through the ebay app. I always am sitting at my PC when using ebay and, contrary to...
Cannot contact anyone REAL at eBay
I am trying to add photos to a listing with 4 days to run and one active bid.The eBay rules state that I CAN ADD photos but when I try I am blocked. I have tried contacting eBay but all the automated routes lead around in a circle back to my listing ...
Money on hold
I have money on hold and need to recieve the money as soon as possible as I need proof I have it for a mortgage deposit. The order has been received by the buyer and has given a 5 star review.
Global Shipping Sales Tracking Failures
Hi has anyone experience of a high value item reaching GSP Hub Lichfield UK with delivery confirmation and then on route to overseas destination tracking fails and item disappears? I have had my payments put on hold as a result pending further enquie...
Bidders that have intention of paying
Why is it that when someone commits to buying and has no intention of paying if they decide they don't want it , you cannot leave negative feedback to warn other sellers, I've come across several over the past 3 months,
Posted and item, and its stuck at airport via the ebay international seller program -
What to do?Its stuck in USA at State 00000 for the last 2 weeks. My postage to ebay went fine, now the ebay postage has lost it? How do we both get a refund?
Multipul item listings where item wanted is out of stock
Everyone wants to pay the cheaper price for items to the price low to high tab is being completly abused by sellers listing items with another item to put there listings at the top.ie mobile phone cables for £2.50 but in there listing is a sim tool f...
Royal Mail underpaid postage update
Does anyone know if Royal Mail have updated their policy on "underpaid" items using a first class stamp? Before the latest round of price increases Royal Mail would happily accept a first class stamp as payment for a second class service. However in ...
My listed item has 3 bids but the selling price has not changed'
My listed item has received 3 bids but the selling price has not changed, how is this possible ?
WRONG GOODS RECEIVED
I wanted a tool for my garden, I saw what I wanted on what was purported to be an ebay site, oh how wrong can you get? I ordered what wanted , or I thought I did, and as it turns out this was a "guest site" looked like ebay but....the pictures of the...
£15 selling coupon
Hi,I have received confirmation I will receive this promotion and had a push notification that this available, however, I have not received a coupon in any of my message inboxes. Does anyone know where I will find this? Thanks Marcus
account has been permanently restricted from selling
My account has been permanently restricted from selling without any solid reason and also with out giving me right to appeal. i was selling genuine products and i provide original receipts to eBay but still they restrict me permanently from selling. ...
When seller is no longer at return addres
I retiently returned and item that was faulty via a QR code sent by the seller on 7.11.24 As i had not received a refund I trekked the item. When royal mail attempted to deliver it to the address the seller was no longer there. As my return address w...
Complaint about a bad graphic on a tee shirt
I've just been sent a picture of a tee shirt for sale on eBay saying "your body my choice" I'm appalled who do I complain to please?
Buyer gave incorrect posting address
Sold something, bought a Royal Mail label off Ebay, and sent it off. Parcel was returned to me saying the address was incorrect. A very, very long story short (and no, I will NEVER buy another postage label on Ebay), it turns out that, although most ...
cannot put in post code to select distance when viewing
Morning does anyone know how to change please where post code goes says GBR try to enter post code keeps saying error so hard to view cars closest to me
Selling one of a pair of armchairs
Hi, I wonder if anyone can help me here. I am selling two identical armchairs together. If a buyer only wants one of them how do I go about this? Usually the buyer has a QR code I scan and payment goes through but of course this will be half of the a...
Resolved! Can anyone provide a contact number for eBay agents to help with a buyer dispute?
Can anyone provide a telephone number for eBay agents to help with a buyer dispute?
Listing not showing as click and collect
Hi there, My listing is not showing as click and collect and I can't find any options in settings to allow this.My listing fits all the requirements to enable click and collect but it just won't appear as an option. I only have one listing at the mom...
Missing item ,seller became abusive when I questioned
tracking on item said delivered and photo shows an item left leaning against my bin on my drive. I was expecting a boxed pair of shoes. The picture was a small package. When I questioned the seller. I was told unbelievable story that Royal Mail take ...
Postage
I should have paid £2.94 postage for the item I have sold and been charged £5.46 on my account
payment on hold
my customer buy a product and select evri and paid delievery charges ,but after few hourse she want to collect it as she need to have it on the next day so she came and collect item so what i did i gave her parcel and took a photo so might be i need ...
Help! ...cannot download postage label
Making best attempts to download a returns postage label BUT suggesting 'We couldn't process your request because of a technical issue. Please try again. I try and no joy. Any suggestions please.
Nectar Points
HiCan anyone help with retrieving Nectar Points. As I didn't get a chance to spend them. Thanks
Accepting
Just wondered if this was a new thing? In the past as soon as you accepted an offer it was considered sold by eBay. I just accepted an offer on an item and it just says pending but is still for sale on EBay. I’ve never known this to happen before. An...
finding my first Ebay account
When I started on Ebay years ago. I had site under just my name. I now have a store . I want to transfer my list from old site to new store . How do I do that? how to I find my old site?
Buyer hasn’t returned the item I refunded immediately
I sold a scarf, posted it immediately to the buyer, she then said it’s a fake - which it isn’t, I don’t have proof of purchase I was gifted it (don’t like it). So didn’t quibble it’s her prerogative and as I don’t understand eBay fully it’s over comp...
Payment through Klarna, how do i get my money
I am a seller and have put an advert on my page for £275. Under payments it says they can pay through Klarna. How do i get paid, and do i get the full amount when they purchase the item.
nato nylon army straps G10
My staff had listed this product in Sept 2023 and I HAD no idea that the above item was a listed regitered trade name Ebay blocked this listing however the infrigment copy right company in the states has also blocked all my other listings and cannot ...
Unable to repurchase a cancelled item.
Yesterday I clicked buy it now on 2 items from different sellers. I made the mistake of not checking my delivery address, which would have meant them being delivered to the wrong place.I cancelled the purchases, messaged the sellers to explain and tr...
Late delivery of item
Why is it that Yodel can lie on delivery tracking, lose a parcel for a week, having eBay force me to refund the buyer and raise a complaint with pack link, then have the gall to deliver the item a week later and wash their hands of returning the now ...
Can I call eBay and speak to someone?
Can I call and speak to an eBay advisor
Refund
Hi. Buy some intercooler new hose. Less then 90 day broke. Seller refuse responsibility. EBay don't let me to open case. Can't even leave feedback:(
View an item before purchasing
Hi, I was asked by a buyer if they could view an item ( furniture) before purchasing it. Is it allowed? I would appreciate if somebody could help or alternatively how can I ask EBay team this question please? Thank you
Have been waiting since june for a fragrance to arrive the trackinf that is june says waiting for it
Have asked fr refund seller keeps saying have sent another one think 6 months is long enough to wait
Still no response from a seller
Following an earlier request regarding the purchase of a generator which after the 30 day deadline was found to be faulty and as I had contacted the seller on numerous occasions over a several month period, still with no response at all, I was advise...
Buyer won’t accept a faulty item return
Item number 225996046454item is faulty so I opened a case to return- buyer simply refused the return so I’m left with a faulty item ??
Delete items in buy again
Can I delete all the items in buy again option in the phone app
Successful Christmas 2024 - is it possible?
Ok, a lot of us are having a hard time this year and November has sucked, it would be nice to hear from people that are doing well - give the rest of us some hope, let us hear from you!
Seller does not want repair
I bought a phone that broke down after 4 months, I have a year warranty, unfortunately the seller sends it back to me in the same condition as 'repaired'. What can I do? I lost money, I've been without a phone for half a year.
Item was for collection but was agreed to send by parcelforce
How to add tracking number for item was sent by parcelforce but add was collection in person
Unable to enter postcode.
Using eBay app on apple iPad Pro ,in motorcycle/scooters unable to enter post code in distance nearest first , this keeps happening every month or so then seems to rectify itself.
Item not as described, bought ring from Australia for my granddaughter and it is not as described.
I bought a Ring, described as “Stunning Vintage Gold Filled Opal Dress RingThe classic Antique Cluster setting is 1.6 cm wide and sits 8 mm highAll of the gorgeous stones are all present and securely claw setA stunning Statement Ring, in very good co...
Getting dispatch overdue notices
My buyer paid for her dress but said she was on holiday until end November so could I keep it and post when she returns . I am now getting messages from eBay to say that dispatch is overdue . How do I get these removed and will I be penalised ?
Selling
Problem with a buyer from Slovakia
Once an item has sold how do I remove postage cost before buyer pays ?
One buyer has purchased 2 items from me so I wish to combine postage but they have already paid for one item and have asked me to remove the postage off the 2 nd item and send them a revised invoice. How do I do this ? I can’t find simple instruction...
Resolved! My purchase is very uncomfortable to wear,
How do i get seller to refund me after item is unsuitable for me, very uncomfortable, seller has closed return refund request, and is getting nasty with me???? why is there no way of actually speaking direct to Ebay???
Updating account details
Hi Can anyone help. Ebay asked me to update my account details. When I put in my passport details i keep getting an error saying please try later (which i have done)
EBay won’t let me sign in, a person has paid for some shoes and I don’t know what to do?
I need help to find out what my next step is in this situation!?
contact
Any way to contact these idiots???Item arrived damaged.Seller not refundedSeller not replacedItem not showing anywhere on accountBecause item not showing the useless auto assistant will not put me through to agent
Fraudulent Listings
Ebay do not seem to care about the high number of fraudulent listings in the Uk for the likes of Tiffany jewellery.I have reported several pieces and have received responses stating that the items do not breach any rules!Ebay, Tiffany do not and neve...
Seller not replying to requests for refund
Hi I bought an item as a guest, the item was faulty and I have asked for a refund. He offered a 60% refund which I stated was not satisfactory, and after several messages to the seller, it is refusing to reply to my request.I have tried to use the au...
Payouts on hold
Message from ebay Customer Service - MC011 action required - Payouts on hold. I contacted ebay staff on chat and they told me to reply to this message, but unfortunately I can't. There is no field to enter text, nor a send icon anywhere. I checked on...
Withdrawal of funds
Can't see how to withdraw funds built up in Ebay through my apple tablet. Any help ?
FRAUD
Hi out there, I reckon I have spotted some fraudulant listings, how do I report them?
Fitted sheet
Hi iv bought 2 fitted sheets with 5%discount . And iv been not given discount
Resolved! How to add more posting options
I keep being redirected to uk site, when I post my listing I get only UK delivery services, I have nothing to do with UK, why is this keep happening? How do I change my posting options, I want to sell items from other countries. I never registered an...
Listing removal
eBay recently removed the listing for not following the guidelines of selling children's toys but I looked through the guidelines and I follow every single one is that a way of appealing it
Ebay commerce charge for item i did not sell
Had a phone call from Moorcroft debt recovery for £40 .This goes back to Oct 2022 for an item I did not end up selling. Cannot get hold of anybody on ebay
My items
My items don't seem to be getting viewed and trying to ask eBay is near on hopeless
Resolved! When do I close an Item Not Received case?
I recently opened an Item Not Received case against a seller, because the delivery date had come and gone and I'd heard nothing at all from them, despite a polite note after 4 or 5 days asking when they were going to send my item to the authenticator...
fake buyer
What can a seller do when a fake buyer wins an auction and then states they have no money and wants the item to be donated free to them? They destroy the auction and yet eBay offer no support, nor any penalty against the scammer. Its really frustrati...
Packlink contact - missing parcel
Hi sold an item recently and chosen DPD as courier. Dropped parcel off on the 3rd november and have a receipt from the shop. The buyer contacted us to say he has not received the item so started looking into it and the shop told us that it was redire...
pop up
hello, how to stop annoy "how many views" red pop up every time i looked a item, how do i remove it?
I have sent in the desired id requested and I am still getting the same message about funds on hold
I have sent in the desired id requested on my account which I already had done and I am still getting the same message about funds on hold. Has anyone else experienced this and how long does it take to sort out. I believe this is a way of holding muc...
Iteam not delivered
I bought a WW2 GI garrison cap on eBay it's being held at the US Customs consalidation centre as they say it is a prohibited item . It is a war time relic and sould not be effected by goverment legislation how can I proceed in getting my item.
Resolved! Seller refuse to send me a return label for a faulty item what can I do?
Seller just keeps saying ebay will send the return label not him, the coat is faulty got stud missing, what do I do?
credit card transaction
I look after the E-Bay transactions for the company I work for. I use Paypal for all trasactions and once a month I reconcile the account to the credit card receipts for Paypal. There is a small transaction on E Bay using the credit card only. Is the...
Where can i find messages recieved / sent now ? It doesnt appear on my list now !
Where can I find messages now ?
closed account issue
i have closed my account but there is still listed for sale, how can i get it removed
Resolved! unable to reply to a message - no reply button
Unable to reply to a message as there is no reply button in the new format, can someone help please? There is a 'send message' symbol which only opens a file on my laptop!
First listing
Hi, I am new to eBay. I have set up my first auction and want to change the timings (it doesn't start until Friday) and remove the reserve price - how do I do this? Thanks
2l manual airfryer being sold as 5.5l digital airfryer
I have been sold a tiny manual airfryer that was advertised as a 5.5l digital.I had to urgently buy a 4.5l digital from Amazon.I posted a scathing review and the sellers offered me £10 to write a positive one!! They are still adamant that it's both d...
Trying to return item but no return label and says refunded
I need help brought an item but was the wrong from description, so in the process of sending back but unable to get to the return QR code to bring to post office. Can anyone advise
Item taking a while to dispatch
I bought ink cartridge for my printer that I need for early Friday morning. I bought on Sunday and I decided to not pay extra as if the seller had dispatched on Monday or Tuesday it would have arrived on Thursday or earlier , fast forward to today it...
Faulty item
I purchased a house sign in June and it's now falling apart ! I've messaged the seller but they haven't responded?surely a house sign should last longer than 4 mths?I don't know how to deal with this ?
GSP to China
I have an offer from a buyer in China. Has anyone experienced sending objects via GSP to China please?
Return
hi I want to return parcel watch get it by mistake I take it to Royal mail they said we cannot return this parcel because it's too big. Now I don't know how are you? Return it.
Why is bad feedback left at top on selling pages ?
I have just received my first untrue negative feedback in over 10 years and eBay has put my percent from 100 down to 98. Now they are also keeping that bad feedback at the top on selling pages, no matter how much good feedback is placed afterwards. V...
Buyers return
Hi can someone help me please a buyer bought this tablet and I let AI write the descriptions and it was wrong I will check it next time properly anyway he wants to return it for a refund but he doesn't know how I issued a refund for him and it's on h...
Issues with delivery
Good evening Please can someone help, I am loosing my mind with this issue. So I have used the evri option to post an item, which hasn't being delivered, the buyer has contacted evri who have confirmed they have lost the parcel, I contact evri for a ...
Refund
I bought this item with this address that you can see. But seller sent item in old address that not my fault so I m waiting for refund my payment. Unfortunately about 2 weeks not back my payment....
Accessibility issues on site
Please can someone help and kindly forward this message onto Ebay, I am heavily reliant on VoiceOver assistive software on my iPhone to Access the app for household shopping.Please can someone help and kindly forward this message onto Ebay, I am heav...
Item never received due to incomplete address
Hello people, In an ideal world it would never come to this. Right so let's boil a few months down into a timeline...... I buy a tool for work from cash converters through eBay electrical multifunction tester not cheap £234 seller puts incomplete add...
Ebay sellers using false details of being in uk
I purchased an item from a seller here in the UK. Recently checked on estimated date of item to arrive this week to find out the item item is coming from China not UK and estimated date changed aswell as on the listings it now says China but on feedb...
Received an item that was faulty sent back but no refund trying for three days to get somewherr but
Trying for refund three day's
The seller provided me with a defective item
Я решил вернуть свой товар через сервис eBay распечатать этикетку в ней был указан номер для отслеживания трека Evri. The item has already reached the seller using this number, but there is no notification on my eBay page that the item has been deliv...
PRETTYCARE cordless vacuum cleaner W300
I purchased a PRETTYCARE cordless vacuum cleaner W300 last July and now the battery is completely dead and will not charge I have a 5 year warranty on it when I finally got a reply they said ebay dedicated customer services have to deal with it but I...
Selling Tools
My sales have dropped significantly since Ebay made their recent payment restructuring. My average monthly sales is 60 items a month, this month looks like it will be around 15 items. It could be because of Christmas coming up but it just don't look ...
item not received
I bought an commerical cooker , but the seller did not send to me , i cancelled the order , but still in pending status , can I get the money back ?
Cant contact a buyer with my address details
I've just sold an item on Ebay but every time I try to send details to the buyer for the collection (as its a large item) the email keeps getting returned saying "Not Delivered". I also can't work out how to contact ebay directly to try to sort the p...
I have done that several times and it does't work
I had a vintage fisher price toy in my listing then when I went to relist it I couldn't why was this as I have had it on for about 2 months or more and this is the 1st time this has happened.
Selling help
I've got a lot of items to sell ranging from BNWT to used but good condition. Shoes, bags and clothes plus a few toys. My health won't allow me the time or energy to do it all though. Does eBay still do the trading assistance where another (usually p...
Resolved! Getting paid
How can I tell if I get paid weekly, monthly or daily
WHY?
Why i sell item for £48 and transfer money for my bank only £39...more information ebay is free...free sell i thing is fake news
warranty issue
Hi there, i bought a reverse camera in May , it has stopped working i have contacted the seller a few times to see what the warranty is with the product but had no responce , and there is nothing on the ebay site.Anybody have any recommendation.
Saved Searches-notifications
I am no longer getting "Saved Searches" notifications--ebay can't help & appearing unwilling to put me in touch with anybody there who can--this despite making contact with them on at least 4 occassions over the last month.Perhaps their tech people a...
Searching for items
I have noted the new format for searching for items, with specific reference to womens dresses, the immediate previous format where clicking All Listings would enable one to narrow down and select a brand, size etc has been changed, and it is not use...
Waiting for reply
How long should I wait for a reply from a seller after I sent a message concerning a purchase I made that I have a problem with?
Sales page shows all the variation pictures rather than the selected variation. Aggg
I am selling dresses & have entered variations for different dress types with pictures for each type. But, when I go to the sales page and click on the variation type, it shows the photos for all the types, rather than just the type selected. Please ...
