Member To Member Support

Buyer complaining about the comfort of an item

I just sold a set of headphones and the listing had 'no returns' on it - I think as a default, I didn't give it much thought while making the listing. Now, the buyer has written to me to say they're uncomfortable. He hasn't yet asked for a refund, bu...

Pricing

I saw an item in a bundle that said £1.76 didn’t say which were that price on contacting seller was told that title was £70plus no where was each title identified as a separate price

WAHT THE HELL HAS HAPPENED TO SHIPPING RATE SETTINGS?

Trying to list a few items I used to just choose the shipping to other courier and charge accordingly I don't want a prepaid label this is not vinted I want to control my own shipping cost now it's over complicated

Iban not accepting

HelloI have tried multiple times to enter my iban and sort code what eBay keeps rejecting it saying to check my number again. I have verified the number against my bank statement and it is correct.How can I contact eBay to get this fixed?

Postage.

I’m struggling with this new simple postage. I have a camera lens I am selling. £250 it’s quite heavy but eBay s postage is £2.35. Not nearly enough. How do I change it. Please.

Postage

I have noticed since using ebay postage that once postage is paid and I print label the postage payment is not being put back in my account with earnings, for instance sold item for 10 quid postage was 5.88 buyer paid the postage to me so made it 15....

Help with undercharged postage!

Listed an item which eBay insisted was under 1kg, changed (or thought I had) postage, which I’m paying, to 2kg (item is approx. 1.6kg), get pre-paid Evri label & QR code, only to see it’s gone with the under 1kg option anyway?is there anything I can ...

Simple Delivery Query

I have a query regarding Simple Delivery. Maybe my interpretation of what eBay state is incorrect so hopefully those more knowledgeable can enlighten me. EBay give a list of restricted and prohibited items that aren't allowed to be posted with Simple...

we're sorry there was an error ( unknown error)

Hi I've tried listing a motorcycle using my android phone and get the message "we're sorry there was an error (unknown error) " I've managed to list it using my laptop, although I can see the listing on my phone, if I try revising the listing on my p...

Royal mail tampered with delivery

I have sent a graded Pokemon card via royal mail special delivery but when the buyer received the package it is clear it has been tampered with and the card swapped for an ungraded card of much less value. The buyer now wants a return but obviously c...

Delivery

I use Royal Mail, my local post office to post my sold eBay items. Suddenly I cannot find the “custom delivery” option anymore. The “ Simple Delivery” appears, but pricing seems lower than I would pay at the post office?

Hand delivered an item that was initially for prepaid post

I hand delivered an item that was initially for prepaid post after agreeing with the buyer (they live 20 mins away) but now I can’t mark as dispatched or anything and they can’t mark as received. What do I do now as it’s still telling me to post!

Listing dungarees

I'm trying to list my dungarees but it says jeans and I'm unable to type in the word dungarees.

Request from Buyer for Proof of Purchase

Interested Buyer has emailed asking to see Proof of Purchase of item advertised prior to purchase. I am happy to provide something along the lines of my order history from the manufacturer but cannot find a way to send a screenshot/attachment in the ...

Ebay Profits Before Members

Sold items, booked postage with Royal Mail & attempted to add the Tracking Number but was not able to so. Spent an hour & a half talking to customer services who said it was an IT Issue. Today I got an email from EBAY stating that they have removed t...

Combining postage

I’m new to selling on eBay and people have been purchasing multiple items to the same adress but I didn’t know that you had to combine postage in order for it to all go through as one big order, what should I do ?

DEE Williams Semi pornagraphic photographs

I have a new feed!!! appeared on my page I do not understand why this content is appearing constantly? with no sanction from myselfhowever I now have semi pornagraphic photographs of a person called Dee Williams plus Ive just seenanother few photos b...

Can’t contact seller

Hi!I recently purchased an item from a business page on eBay. I want to contact the seller as I’m not happy with the quality of the product. When I follow the link in my email and click ‘contact seller’ or ‘leave feedback’ it t takes me to a page to ...

Cancelling order impossible

I ordered an item by mistake because it was in my basket but only as a reminder.When I say another item I added it to my basket and pressed buy now without realising the other item was still in it.I saw the total cost of the order and it was then tha...

my ebay emails are arriving too late

I have two particular items in my saved searches. I was notified today at 10:43 by email of a listing of one of them. Unfortunately, when I contacted the seller he had already sold it YESTERDAY! What's going on?!!

When will my order arrive?

Ordered perfect eyes solution.. when is it arriving..

Cant assign a tracking number

Hi, i am trying to assign tracking numbers to multiple orders for the same customer and i am getting a message that says the servers are down. This has remained the same for the past few days.

Help filling out the postage section for my first time selling

Hi, I am going to be selling for the first time on eBay and I need a bit of help on the postage section when getting my listing ready. So I am going to be selling two paintings and I got a quote online from the courier DPD but I'm a bit confused on w...

Not received Refund - now they say CASE CLOSED - bleep?

I have not received a REFUND from a seller - and the case is saying it is closed - i have been all round the houses and not got anywhere except much angrier now than when i started. It says i can appeal - but then i get a message that says - Case clo...

SEARCHING - MISSING RELATED SEARCHES

Since at least 2045gmt 17th March 2025 the line of Related Searches underthe search bar has gone.Does anyone know how I can get it back please? Same problem on Chrome and Edge

Buyer has request Royal Mail not to deliver

Hi My buyer has requested Royal Mail do not deliver her parcel. It has not been returned to me and I have not been paid. £25.00 item. Thank you

Carnt switch to customise postage when creating a listing

Hi has anyone had problems changing from the simple postage option to customise option , as the customise option is no longer available when I am creating a listing

new alternator electrical item failed within 6 months of purchase.

Purchased this item "HC Cargo Alternator Units 75 A Clockwise Rotation 14 V 5470 gm for Suzuki 114247 (#115767038984)". As a business the usual guarantee on a new alternator is 12 months. Can you confirm this is the case please

Simple Postage

When listing I can no longer choose which courier and how much I can charge. The system just lets me use the Simple Postage option and nothing else.

Faulty item.

Bought amplifier which arrived faulty. Spoke to seller who is happy to refund fully. Also, seller requested I dispose of said item, doesnt want it back. Ebay asking me to send item for refund. Can it be done between ourselves? Seller has refunded 1p ...

Resolved! Interparcel tracking code not showing as delivered

Hi, hopefully someone can help me. I sold a piece of furniture via Ebay and it was too big for any of their delivery options so I arranged for it to be delivered by Proovia through Interparcel. I added the tracking number to the item and marked it as...

Sold item not being delivered

hi there, I recently sold a football shirt on ebay and purchased the ebay postage option. I took the item to the post office and scanned the ebay barcode. however the item seems to just be getting passed around Royal Mail postage centres and is not b...

Having to pay for someones mistake order

Hi EveryoneI hope someone can help me on this or if I'm in the dark.Somone purchased an item from me and then the next day decided it was a mistake, I had no problem cancelling the order and relisting the item but in doing so I had to then pay £16 to...

Postage

Hello,I recently sold an item with the postage specified as Royal Mail 48 tracked. However due to a mix up at the Post Office it was sent by standard 2nd class. I did add tracking to the listing & I can see from the Royal Mail website that it has bee...

Item marked as dispatched but label didnt print

I tried to print my postage label but the app crashed when restarted it had marked the item as dispatched and would let me print

Postage problem

Hi! Why doesn't it work for me to add the shipping options for shipping? They don't offer anything except for 15Kg and the price you write. And they don't offer any other options in the application? Why do they have to change something that works wel...

Bag emna machine and lead treid doing a returns on these item spoke the sellers theyre not helpful m

I want my money back please ive ask seller for a qr code ive requested returns im reporting the lot of you.

Combining postage

Hi, Does anybody know if its been fixed eBay not allowing sellers combining the postage to buyers who have bought multiple lots after a sale or is it now a permanent change?If permanent maybe they are discouraging sellers listing lesser priced items ...

Tax rule dates

Please can,anyone confirm the tax rule ,EXACT dates for self assessment HMRC April2024 - April 2025? E BAY states purchases between Jan 242024-Dec31st 2024. HMRC states. purchases between April 24-April25. Which numbers should I declare? Thank you

False ad

I bought item and they are selling it as I lv purse but it’s not so false advertisement

Feedback Total keeps changing!

Hello ,This problem has been happening for a few weeks now . Every time I go back a page, the actual font on the page changes and my feedback total is less than it should be. If I then go forward, it reverts to the original font and the feedback tota...

Payment error

HiA buyer tried to purchase an item from me this morning and a message appeared to them saying - Something went wrong, please checkout again.I have now lost the sale, as they purchased the item from another seller.Has anyone experienced this before a...

Buyer made a false Returns claim and supported by eBay.

Hi Everyone, A buyer purchased a product for around £280 and when they received the item they claimed they received the wrong item.I asked for photos of the item received, and they sent me a item that is completely different to what I sell, so it is ...

Packlink postage

I’ve just sold 2 items to same buyer after previously agreeing that I would combine postage (evri £2.94 ). Packlink have charged the buyer more so I’ve now refunded the buyer 77p difference to stay with what I agreed. The 2 items sold was at £1.53 & ...

Can not amend postage on the eBay app

I’m getting a very annoying issue when trying to list an item the postage section shows blank which means I can no longer complete the listing and it just sits in drafts. I’ll attach a photo to show you guys what I’m seeing. This app and site is jus...

postage costs

I have an item to sell and a buyer, the postage cost of selling two of these items is the same as a single item, but ebay wants to double the postal charge?How can I avoid this double charge?

Resolved! Portable washing machines

Hi everyone. I have recently been looking at the mini portable washing and spinning machines. The descriptions have been 7L, 8L, 12L etc. but the L is equal to kg, so this would mean 7kg, 8kg etc., this means that they are bigger than some household ...

Cant find, the U.K Postage only button.

Hello All.Usually i have no problem clicking the --U.K ONLY button.But this time, i am unable to find it.I dont want this item to go with Global Shipping, as they have just lost one one of my items i sent,Many Thanks, Jacqui

‘Simple postage’

I got on to the help desk as the ‘customer postage’ option was not appearing on my app when doing a listing also the ‘simple amount that came up would not cover the weight of the item. The lady said this was a technical ‘glitch’ that EBay were workin...

Custom postage not working on app

I now cannot select custom postage when listing items by my phone, it just says simple delivery now with no option to change it. If I save it as a draft then edit on my computer it will work but if I’m listing 50 items it adds a ridiculous amount of ...

Buying

Anyone tell me where I can print a tax invoice for my purchases where’s a desktop on an iPhone

Buyer protection

I am a seller and was charged buyer protection and not the buyer I paid this fee for them which shouldn’t have happened

scroll saw blades

trying to purchase scroll saw blades,but e bay have put them in the knives category so you have to prove your over 18 by credit card,i do not have a credit card,but i have an ebay account ,so e bay have my details

CAN ANYONE TELL ME HOW I MARK AN ITEM THAT HAS BEEN PAID FOR PLEASE, THEY AR SENDING ME A CHEQUE

i WISH TO MARK AN ITEM AS PAID, THAT HASNT BEEN PAID THROUGH E BAY

Postage options

Can not change postage options on selling page , it stays on simple delivery , have tried everything any answers please

How do I opt out of simple delivery

Can anyone talk me through how I opt out of simple delivery

Return under 12 month guarantee

Hi, I’m trying to get a refund for an electrical item that has stopped working within the 12 month guarantee but the seller is saying only guarantee 30 days? Your views please?

Buyer wants to cancel his order and I have declined

I don’t want to cancel an order but the buyer does and I have declined his request, what now as he still hasn’t paid and looks like he won’t pay?

ebay emails

I receive emails on my laptop notifying me of ...something. The text is missing which leads me to miss a delivery.

Feedback

My feedback has been removed

Offer accepted, buyer wants to collect. I cannot contact as Ebay won't allow.

I have accepted an offer from a buyer, He wants to collect and has requested my address. Ebay will not allow any communication !. is this because he has yet to pay? If so, how do I let him know that he needs to pay first ?

Refunded a buyer but haven't received the return. My money is gone and so is the item!

I had a request for a refund/return because the item arrived damaged - guy sent pictures and I approved it seemed legit. Now it's been over three weeks and I haven't received anything. Reported it but eBay have done nothing. AI assistant is predictab...

Negative feedback left for seller but eBay removed. What's the point?

An auction I won was cancelled by the seller because he didn't get what he wanted. I left him negative feedback, very honest and with no abuse or anything that goes against rules. The feedback was removed.He has 4 negatives all for the same reason so...

Wrongful return request

I’ve sold an lp and the buyer has now requested a wrongful return request.they are saying that there is a “small glue mark” on the lp sleeve caused by my packing.the small glue mark is clearly seen on my listing photos so nothing to do with being dam...

Under paid return postage

I bought a very heavy, expensive, item from a private seller, over 30kg.Seller sent it via Parcel force as it was so heavy.Arrived damaged so has been returned.Seller sent me a return label but has only paid for a parcel 5-10Kg. Almost certainly on p...

Collected not posted

Buyer collected item, I didn’t post it as it was too big. Need a refund on postage Listing was wrong and although stated collection only was setup as postage, I couldn’t amend as there were bids.

Error with ebay

Anybody having problems I been trying to list a vehicle for sale keeps coming up saying (we sorry there was a error unknown error)

Sales a distant memory??

Has anyone had their sales drop by massive amounts. I used to sell quite a few items over a month, not anymore since this buyer protection scam my buyers are put off, most of my items are under £5, I used to sell numerous items in one transaction cos...

missing listing

Hi, I have placed a motorcycle for sale advert which shows as active in my eBay. I am unable to find the listing when using the exact same description. Ebays virtual assistant is a waste of time, can anybody help.

Resolved! Feedback revision request

I recently purchased a bag which was as described on receipt and I left positive feedback. The bag started fraying/the stitching noticably unravelled after just 1 use & I requested a feedback revision request form from the seller & attached photos of...

not allowing me to contact the seller

my parcel has not arrived i ordered it on the 19th of march in order for it to be here for 30th however it still has not come.The delivery service that was stated was yodel and it is not letting me contact the seller, as when i do it re directs me to...

Financial year

Can I ask, when does the financial year start on eBay for tax purposes, is it January or April? And which year are eBay sending a report to HMRC for.

Resolved! Turning off SIMPLE Delivery........I cant seem to.

I just dont seem to have the option to turn it OFF anywhere.....when I click on postage options ll it gives me is 'turn on international postage' Please can anybody help. looks like I might have to stop selling because I buy my postage online and hav...

Funds pending after collection

Had someone pick up 6 items for collection, the QR code was scanned but money is still pending and the eBay app says dispatch order?? While also saying collected. Very confused and worried

Buyer cancelling purchase for wrong postage, but sale was collection only?

So I sold a buy it now item, collection only.He asked if I could post, I said he could arrange his own courier.He has now asked to cancel citing wrong postage!? Will this affect my rating?I have done nothing wrong, was their mistake. Thanks

Discount

Blue light Discount

How do I change my despatch time?

I have always had 4 days despatch time on my listings. I have a listing in draft because it won't let me list because my despatch time is too long anyone know how I change it please?

Help I refunded a buyer because an item appeared to be lost in the post

But it has turned up so they want to pay me but I don’t know how they do it

Resolved! Potential buyer asked delay postage

Hi.I'm a private or non business seller.I think I got the answer from the forums, however with rules always changingI'd like to double check if things have changed since the September 24 post I got the answer from. A potential buyer has agreed to buy...

RETURN CHARGES OF LISTING

HI GOOD EVENING I AM NEW SELLER . PLEASE I DONT KNOW MORE BY MISTAKLY ADD TO MUCH LISTING . YOU CHARGE FOR LISTING PLEASE I REQUEST YOU RETURN BALANCE IN MY ACCOUT I AM VERY THANKFUL TO YOU, PLEASE HELP ME I AM NEW

Unable to mark an item as 'dispatched'

hello,I sold and dispatched an item but I'm unable to mak it as dispatched. There is no option on the drop down list. I've been selling for a long time so I know where to find it but on 1 item- it's impossible. How can I get it fixed please?

Golf club.

I ordered a golf club as a guest. They've tried to deliver it 3 times but are using the wrong post code. I can't get any sense out of anyone. How do I change the post code?

I've purchased a £50 apple card on eBay today that said instant delivery via messages so I purchased

I purchased a apple card £50 today off eBay at the cost of £55.84 that said instant delivery via messages I paid then got a 4 digit code from eBay and told to show the seller I've done that and since purchasing the item the seller has not sent one me...

Tracking number

Is anybody else having issues putting a tracking number on multiple orders to combine them. Every time I try the page says the server is down, but will be back up soon. It's been days now. I'm having to spend so much money on postage and packaging be...

phone number

How can i send a phone number to a potential customer

Selling live fish (coldwaterfish)

I have just had a message on my listing that selling live fish is now prohibited, I have been doing this for months and I cannot update my stock as the warning message appears.but I see other sellers on there selling the same koi and goldfishAny advi...

Sesrch seller account

My shop is not showing when searching

Assistant on receiving a damaged laptop

I ordered a laptop and description were saying it's perfect working but I received a damaged laptop

"this seller has chosen not to receive messages."

hi everyone i bought a pair of new bose qc35 headphones from a seller. 3 months ago. today the left earpiece has come off and i'd like to get them repaired or replaced. when i try to message the seller i get this warning: "this seller has chosen not ...

how do i message a seller when "this seller has chosen not to receive messages.”?

if anyone has any advice here i'd really appreciate it. thanks

Paying VAT twice !?

I purchased a poster from France and paid £36.00 VAT at the time of purchase. I assumed this was import VAT as it was from France. Today I have received a bill from Parcel force for another £36.85 ! I have tried to ask someone at ebay about this but ...

Resolved! Payment amount less than sold price in funds

I sold an item and I received £7 less than the item sold for (after postage costs) I should have received £31, £35-postage. Only £24 in my available funds.

Seller insults

I bought a Gas Safe Locker, from a seller. I noticed a bit later that they were using Evri as their courier, I informed them that if I had known I would have purchased the product from somewhere else.. The seller then complained about me leaving nega...

Unknown error' when trying to list a motorbike for sale

Anyone throw any light on this? I can list parts no problem but no joy trying to list the bike

Postage options

Hi on my selling page I can’t change delivery service from simple delivery When I go to postage options on page .I have tried relisting items and new listings and it won’t budge . I could get options last week but not now . If anyone could advise ple...

Sent item through Royal Mail instead of Evri and I don’t know what to do

I sold something and it was sent by Royal Mail and not Everi like it says on the app. The buyer has messaged me a couple hours ago saying it has arrived but the app hasn’t updated so I don’t how to fix it so it can update and obviously so I can get p...

Advice on a return

Hi I recently sold my old ps 2 on ebay for £20. The buyer claims its not working. And first told me it is the TV cable that was broken and demanded I give him 10 to cover the cost of a new cable. I organised a partial return but now he's asking for a...

Postage

Why can I not set the postage and packing it was so simple now I can’t set to the price I want

Account on hold

My account is on hold but I have made all payments. The card registered to my account was valid but no payment was taken and it passed the allotted time to pay.

age verification route failures

Hi, I have been trying to buy a chainsaw body which apparently Ebay now requires age verification for. The credit card details option repeatedly didn't work. So contacted Customer service. They sent me a link to up load a passport photo - which I did...

Return cancelled and still not resolved

I bought an item and it's faulty the seller advised me to cancel the return and they would arrange for collection of the faulty item and a new item being sent out to replace the old one. The item was die to be collected between 9am and 3pm today and ...

Resolved! Cash on collection help please

Hi, I'm new to selling on Ebay and set up a vehicle sale and the only option for payment I could select was 'cash on collection'. The item has been sold via ebay this moring and on my 'order details' page it's showing awaiting payment and the actions...

Listing

How do i Sell Multiple items of the same overall type but different variations. I.e. postage stamps but different themes.I would like to specify a drop down list of the variations, with various prices. It would also be useful to have a search box. If...

Request Total is not being displayed in shopping basket

Resolved! Buyer requesting a vat invoice

Hi I sold an item internationally using global shipping. I am not vat registered. The buyer is requesting purchase invoice for the full amount they have paid. I don’t know how to generate such an invoice? In addition they have opened a dispute saying...

posting

Hi hope you can help just sold a heavy item item has been paid for and they are going to pick up from me no problem with that but all the details from eBay are as if I was posting it when will eBay release my funds thanks

delay in receiving coupon for selling

Regarding eBay's "£15 coupon for selling" invitation and having sold at least two items, I have yet to receive the coupon (promised "very shortly"). It is impossible to contact eBay to ask why...WHY!!!?

ebay has lost 2.3k items sold from my lkisting

I am desperate. Following an update of my stock of which I have eight varieties, my total items sold which totalled 2.3k has gone back to zero. I have been selling this item for years with much competition on eBay. You can imagine this has decimated ...

Postage

Post parcel at post office and paid for posting. buyer had to pay to get parcel as no postage on. Who payed for extra postage ? How do claim extra postage back

Buyer picked up the items by Collection but couldn't choose collection when buying

Hi, I have an issue. My buyer came and collected his items, but when he ordered the items, he could only choose delivery by postal. Now I can't get it marked as delivered, and when we tried to just have it as a collect only item, he couldn't order it...

Denby identification

hi can anybody identify this denby design please i have searched in vain thanks

Cancellation request denied

Hello! I’ve made a first purchase on Ebay and 15 minutes later made a cancellation request. Wrong size. After 3 days of waiting I’ve got a message that it cannot be cancelled because it was too late to do it. And the item was not even sent. What can ...

Resolved! Buyer wants to collect

Hello, I have sold an item that the buyer wants to collect. Can I agree and how do I demonstrate to EBay this has happened so they release payment? Thanks in advance.

Another frustration about being forced to upgrade to a business account

A few months ago, I started receiving the emails saying that I had to upgrade to a business account. I tried to find out specifically why. But no one at eBay Customer Service, after several calls and speaking to several different people could tell me...

Seller Provided Tracking but not send out item to courier

I ordered helmet from seller, and after 50 days, now Mar 29,2025, helmet not send to courier yet (DPD). I try contact seller many time but they dont answer at all, and they even blocked me from their Facebook and Instagramm page. I could i do to get ...

Item described as Policy Violation but eBay won’t identify what the violation is

I have created a listing which is TOTALLY IDENTICAL to multiple others I have listed but they stated it went against policy. Their response was an automated email saying that it violates their policy. I then went onto chat and spoke with two eBay emp...

An offer has been made to me on a listing not in my watchlist.

Yesterday I had a notification for an offer on something I did not put in to My Watchlist. This listing does not appear in 'Recent views' either. How can this be? Any help?

I've selected post or collect for a listing, but it is displaying collection only. Any suggestions

I've selected post or collect for an item I'm selling , but the listing is displaying collection only. Any suggestions?

Can any one let me know how to do my own postage. I am told that it is done at when you sell an item

I have tried to amend postage on items I am selling but it does not allow me to do this can anyone help.

Delivered to wrong address

Hello my item has been delivered to the wrong address , the occupier, my neighbour, said not for this address and gave it back to the RM delivery man , this item was marked as delivered on Ebay , but returned to seller on the RM tracking app. My ques...

Postage

There is no longer an option for me to do custom postage, have they removed it in their quest to make everyone use Evri?

Resolved! Ebay business and VAT

Hi I'm wondering if anyone can help me? I'm just about to change over to a eBay business seller account, I'm not VAT registered and don't need to be as my turnover will be know where near the £85,000. Will eBay still charge me 20% VAT on all my sales...

Resolved! Postage

I want to eliminate simple delivery from my listings

The new ai

The new ai is taking away from buyers actually knowing what they are purchasing. Instead of the seller been honest with what they are selling and giving details about their individual item, this new ai fills it in for them. There is now no informatio...

Payments on hold following a sale

I recently sent this email to Ebays Assistant but the latter cannot apparently handle it. "Hi I have recently sold a watch and some fishing reels. I sent the items within a couple of days and the buyers have given very satisfactory feedback. Why do I...

Accepted offer but no order and disappeared from active listings

Accepted a counter offer from a buyer about an hour ago but no sold email has come through and item has disappeared from my listings, what would be the reason for this?

Selling

I am a new seller and I don't know for some reason eBay has decided to put a sellers hold on my account for no reason I can think of. what should I do and how do I contact customer support

Postage and Tracking

I think I've been scammed? I ordered something from a seller and they have presumably 'posted it' however the tracking number isnt even registered on the amazon logistics tracking website. I think it's a fake tracking number. So now i have no way of ...

Contact customer support

Does anyone have a phone number for customer support? I’d like to talk to a human. Thanks

MC011

I received an MC011 restriction last week and provided all the requested documentation, including the tracking numbers for all items. However, three shipments were lost in transit and buyers were refunded. eBay advised me to wait until all items were...

NO EXCHANGE ITEM HAS ARRIVED

SELLER SENT WRONG ITEM I RETURNED THE ITEM THEY SAY THEY SENT RIGHT BUT IT HASNOT ARRIVED AFTER 2 WEEKS

Query about Royal Mail claim for lost item

So as my funds are tied up in a sale where the item hasn’t moved since I posted it last Saturday what is the process for claiming compensation? I saw on the Royal Mail website you have to have evidence of the original value of the item sold and it’s ...

Buyer requesting refund for damaged items but unable to to provide evidence of damage

Hi, I have had a buyer contact me. They stated in the message the items were recieved damaged. I requested image in order to process refund. Buyer said they didn't know how to do it and that they had already diosoed of the damaged Seedling. Prior to ...

Age verification

I'm trying to buy a circular saw. Ebay would like age verification. It will only accept age verification through credit card details.I have no credit card. Now what?? Not even an option to use driving license??Any help appreciate.

My items show free next day delivery regardless of set postage!! New bug??

My items are set for free 3-day postage service with an option for paid 1-day, yet they show free next-day delivery for buyers, causing major issues regardless of the set postage!! New bug?? No options to report it anywhere, this is ridiculous!!

Items for sale from abroad

Almost every single thing I search for comes up as for sale USA! I do not want to see these but there’s hardly any UK items, which I don’t believe for a second. I do not wish to see stuff from USA as I refuse to pay massive postage and customs fees. ...

Resolved! Account limited no explanation

Last week told account under review called ebay & said perfectly normal takes 5 days this morning true to their back to normal then this evening received MC011 message saying payouts on hold no explanation? Called customer service unfortunately could...

Postage

Hello, I posted an item yesterday but I didn't use the prepaid postage label, I paid for separate shipping but I need to update the order with the new tracking number. Thanks

Delivery options

Hi I am trying to list items but when I am going to delivery options the only service its giving me is Simple shipping standard and no other options are available. Any help?

Additional costs after auction end

Hi guys. Struggling to understand a crazy expensive postage cost on an item I just won. I was told bid of £36.94 had won. I knew going into auction that the postage cost would be £2.94. But after winning auction it says item price is £39.14 and now t...

Buyer wants to return

I posted an item within its time frame and buyer has not received the item yet . I hv specified I don’t accept returns, Now she wants to cancel the order and return the item . I am not responsible for postage service, what should I do . I don’t accep...

Resolved! Royal Mail Aus and Can vs Zone 1 and 2 Postage Discrepancies

Looking at the Royal Mail Price Guide April 2025 pdf ; On page 9 they show specific Prices for Australia (which is in World Zone Two) and Canada (which is in World Zone One). However, these figures differ, a lot, from the figures they show for each W...

Apparently reviewed and delivery guaranteed by eBay help.

Apparently it’s been reviewed by eBay and the reviewer guarantees the parcel was delivered to a neighbour and has seen photo evidence proving its delivery to a neighbour, yet when I try

Guest purchase cancel

I placed an order today but for some reason I purchased as a guest. I have an email confirmation but I have no way to cancel the order (I need to do this as the delivery address needs to change). All the links in the confirmation email - order status...

Refund

Hi my seller refuse to send me his address so I can return the item but he or she said that I can keep the item and get a 50% refund which I don’t want a want a full refund I really need help please Urgently

Resolved! Postage refund

Hey. A buyer changed (reduced) the postage price for something and I didn't notice. I printed the (£3.50 approx ) label and realised she had reduced the cost. I then cancelled the label. I printed the postage label she had selected (£1.55). I took it...

refunds over 90 days for defect items

I have only recently started using this cutlery set which the gold has come of the handles the plastic has cracked and broken around spoons and not fit for purpose seller has agreed partially refund but over 90 days now and not forthcoming with this ...

Listings not appearing in 'Endest Soonest' searches

I have several listings that appear when searching for them by manufacturer or via a sub-category - but they do not appear in a 'Ending Soonest' general search of a category Is there a way to get them included?

Don’t want to use label!!

I sold a couple of cheap items and it comes up get your label I want to take to post office and pay as will be cheaper than using one of their labelsif I do this will eBay still pay me this is becoming a waste of time I’ve used eBay regularly for 16 ...

Dispatched goods no scantaken

I sent the goods to the buyer this morning by tracked Royal mail. How can I get payment released

Buyer changed his mind and wants to collect and not have item posted

Hi how do I change from postage to collecting

Any seller has used UPS express saver send to USA buyer?

See title. How was it?

postage

I just put a post up which says I posted an item on the 25 April, I meant to say the 25th March. sorry.

How to refund return postage to buyer

A buyer returned an item to me but had not raised a return request. They raised it after I received the goods back.I'm happy to refund the cost of goods £23.83 plus postage to buyer £3.75, but there is no option in the returns process for me to also ...

Item damaged in transit

Hi, the item I sent was damaged in transit and is on hold with evri. I tried contacting evri but couldn't get through. I contacted eBay and they directed me to packlink and when I tried to make a claim it wouldn't work. I recontacted eBay and they co...

Anyone else not able to use the custom postage

Is there anyone else who can’t use the custom postage when listing a new item ?

Contacting the buyer

I have received an offer for an item I’m selling but I cannot contact the buyer, does this mean the offer has been withdrawn?

Ebay guarantee affecting sales?

since ebay have introduced the money back guarantee charge.I haven't sold a carrot.Has it affected anyone else the same?Quite why the charges are so high i cannot fathom.Especially as they(Ebay) keep hold of the sale money until at least 2 days after...

Custom charges

Ive brought an item throught the global shipping programme but still had to pay a big custom charge from my post office why is that

Returns

Buyer received an item they purchased from me on the 12-03-2025, now 2 weeks later they send a pic and stating it don't work, item is a n gauge loco. When I listed I uploaded a video of the loco running perfectly in both directions. The buyer attache...

Buyer cancelled refund request

Hi just after a bit of advice a buyer asked me to return some items that I sold as seen then he got them working so he is now keeping them and does not want or need the refund what can I do to stop eBayer stepping in and refunding him and charging me...

Seller messages because your scrounger thats why, i used to scrap these parts before set this busine

because your scrounger thats why, i used to scrap these parts before set this business up, sold over 1.5million in last 8yrs all plss money, how some ppl run about for scrap like there scavengers on here wantin new parts for *bleep* money, then moan ...

Scammed?

I sold a phone last night via buy it now and messaged the buyer but didnt get a response (though it was after 10pm) I have massaged that item has been dispatched, but still no response. I have sent it via special delivery for next day delivery but af...

combined Postage Fraud Risk, seller beware

there are plenty of post about not being able to combine postage, and ebay states this is a global issuebut are buyers sellers and especially EBAY aware this creates a risk of fraudebays response on chat was get the buyer to pay and then refund them ...

Revise advert

Why can't I revise my listed item on eBay, all it says every time I try is there's been a problem,this isn't good enough as I'm paying for a service

selling a bandsaw

Hi I have posted a bandsaw with no issues with collect only, have been trying to add more photos and a video but the system keeps saying i now need a age verification.. I have looked at other sellers and this isnt the case with a band saw Any ideas??...

Postage

Can I send an item myself at the post office or da I HAVE to buy postage through eBay?

postage label not use

Hi. I think Ive messed up. not used eBay in a while. When I sold an item, because I don't have a printer I just thought Id go to the post office and pay for the delivery cost and not use the eBay supplied label. Now I cant seem to update the package ...

I have received a pair of used shoes that are not as described.

I bought a pair of used shoes that looked very good in the photos and were described as VGC and ‘good’ but they had half worn out soles and one scuffed toe which were not shown on the photos. It was a ‘no refund’ purchase. As this was misrepresentati...

General Campaign - Listings not showing as available to add

Trying to set up a new general campaign but none of my listings are showing up as eligible to add. I have ened and deleted old campaigns and individually the listings are eligble for promotion. Is there anything i'm missing?

Postage Options Issue

Has anyone found a work-around for the postage options issue on new listings? I have set up a new listing but there is no way to select another postage method aside from the eBay Simple postage.Anyone else experienced this? Any fixes?

New lack of postage options - no option for RM collection?

I listed some games for sale today and noticed a new layout in the listing page regarding postage, it doesn't seem to have options to select courier etc, just options like Pickup, Collection only, Post Only etc. One of my games sold and ebay has auto...

dashboard below standard

I am writing to you as you tell me I am below standard this not a great way of dealing with issues for sellers as if things aren't bad enough in the world from the forums the feedback concerning this is not very good for sellers where I feel we shoul...

Hello

My account is restricted please I what my account to be unrestricted

The item description is hanging for about 2 minutes on my item pages.

I host some of the images on Weebly. Anyone know why this is? Here is one of my items https://www.ebay.co.uk/itm/205333138176

Finishing a listing

I have done my listing gone through all the steps but when I’ve added my confirmation numbers from text I just get the continual line of colours moving across the page and it doesn’t complete listing

Why can’t customise delivery?

I usually chose which post method to post items to customers during the listing process. Today whilst I’m listing an item I don’t get given the option to customise postage. Is there any way I can restore the options to enable me to customise the deli...

Resolved! refund location

a really silly question, but i'm relatively new to ebay. anyway a seller is going to give me a partial refund on something i purchased. where will the ££ show up and will i get a notification that it has arrived ?

Item sent view Yodel is untrackable

Sent an item two weeks ago via eBay's system. I used Yodel. Buyer has gotten in touch to say they haven't received it. I've checked the tracking and it hasn't updated. I've followed the link to Yodel, and their system doesn't recognise the tracking d...

New seller with a query about postage and unable to speak to a human

Good Evening All,I am new to eBay and having trouble right at the start. I have pressed the help/contact button where it says you can talk to the automated system or a customer service agent but the option to speak to a human never appears. Very frus...

Customised Postage has disappeared

I always add listing via my EBay App. Never a problem until two days ago when I wanted to opt for a simple small package under 2 kilos via Royal Mail. All it would offer me was postage up to 20 kg in a medium box but no price shown. I can only opt fo...

Postage fees

I have returned to EBay after some time to sell some items. However I see they are now charging a seller protection fee to the buyer. Postage is added as usual & paid by the buyer. My issue is with the postage. I have selected the label option to gen...

Resolved! Trying to put an item on but mistakenly clicked Instant Payment on an auction sale.

It comes up with a big red box more or less saying you can't have instant payment on an auction sale. Which I know of course but no where does it show where I can un-click the Instant payment thing. It just isn't there. Why do ebay make things so dif...

Buyer requested to return item before it was delivered, do I need to refund postage?

Hi all, Long story short, buyer in Canada purchased a jumper, took over a week to pay customs fees, said they had paid it, now just over a week later the item has been returned to myself in the UK as it states on the tracking 'return to sender reques...

Custom postage

My custom postage has gone ?? Its simple delivery greyed out and postage grayed out no other options and csn not chsnge it anybody got same problem ?

postage

I posted an item Tuesday 25th April Royal mail 1st class signed for. The buyer received it today and left me positive feed back but it is showing as not delivered, no green check mark on my sold page, which means I will not get paid until the 7th Apr...

Seller cancelling a purchase

Hi, can a seller cancel a purchase that has been won on an auction because they decided they want more money for it?

Refund for wrong item sent

I brought a item of furniture for £119 on here but got sent a tiny plastic toy rabbit, I started a return request but now the seller says I need to cancel the return request for them to refund me but I don’t trust what they’re advising me, they don’t...

Account suspended over 6 months

I am really in shock how a massive company like eBay can't manager to sort out things quicker, I am waiting over 6 months to release my payment, also to check out whats wrong with my ID, today a man of the customer service asked me to load my passpor...

No refund for postage costs I paid when buyer paid for them originally

Hi there I recently sold an item and buyer paid £3.39 for the Royal Mail postage label. When it was time for to ship the item and generate the label, I had to pay for the label upfront out of my own pocket on the app. Fine, I expected the money back ...

Simple Delivery PROBLEMS!

Hi, i STILL can't turn off or change Simple Delivery when trying to re-list auctions. There are no options to try the 'collection' hack and i'm boggled! i Can relist on a phone but not on a desktop. how can i get round this and get back to choosing m...

postage

i used a different postage option than was specified but cannot mark as dispatched

Buyer don't want to return the item, ebay made refund

Dear community, i am in despate situation. i have sent an expensive luxury bag to a buyer, after he received it he claimed that he thinks it is non authentic without any authentification etc. After i provided a return shipping label - he created his ...

Time Away not ending

Hi,Can anyone help? I recently took a break and scheduled my time away so buyers could not make a purchase while I was on holiday. I am now back from holiday and my account is still saying This Seller is Taking a Break so buyers are still unable to p...

2nd class Royal Mail and RM48hr eBay GLITCH again

Started getting complaints from customers that their orders are late the what eBay expected date was showing. To my shock i've checked all my auctions and they are all showing delivery 1-2 days. When we use Royal mail 2nd class as standard. Clicked o...

Customer service

Hi thereI sold two coats and the money I got from each is £165 but now the lady returned them and ebay asks me to return 191£ Ebay took the money the seller and now they ask me to refund it. What can I do?

"Post within 24 hours" not doesn't pop-up in tasks section on the seller hub page

"Post within 24 hours" not doesn't pop-up in tasks section on my seller hub page.It should pop-up in tasks section whenever the dispatch date arrives.Please guide me to enable this option.

Incorrect information on "this fits your vehicle" .

I bought 4 wheels for a car which according to eBay would fit my car but they are the wrong size , who should pay for return ?

Need help with order

Hii bought foot steps for glb.i ordered 2 sets.i added them into the basked and paid.but when i paid i did not receive and confirmation or any order number.but my money has been deducted from the account.when i speak to ebay it was not very heplful b...

Funds cleared but buyer claims no delivery

Recently, I have had a buyer claim that their item hasn’t been delivered by InPost. Tracking says it failed to deliver and returned to me the sender. I’ve yet to receive the item back yet the payment funds have to accepted by Evay and are in my accou...