UK Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
Buyer wants refund for INAD
My buyer is requesting a refund stating the item is not as described.The item does match the description along with very clear photos. As the seller who has a no returns policy is there a way of refusing the return and refund?
National insurance
Ive been asked for NI but sold 29 items only not 30 as the stated limit has this happened to anyone else?
Best Offer not showing on auction
Help please! I listed an item with the Best Offers selected. But it is not showing on the item. I now have someone who wants to make a best offer but with no option. I can’t revise the listing due to its status. Feeling stuck!
Issue with postage? Showing free for buyers, but not set in listing…
I’ve listed 6 items, all are set with the buyer paying the postage. However, when I look at them in My eBay, they are showing as free postage for buyers. I have an outstanding offer on one and don’t want to accept it if I’m paying the postage. I’m co...
new postage system
Hello, The new postage systems on eBay, Well I never wanted to use EVRI, BUT I thought well there maybe some eBayers that like them better than RM., So as I was told by EBAY, I can pick RM as my preferred postage, but the buyer can change if they wan...
Can you give free post option from 15th April?
Can I use my own postage option? As free delivery were I pay? And not use the not going down well simple one. The question is can I still sell my own personal items offering free postage as a private seller.. and still pay with coins at my local post...
Scammer Seller - help needed
Seller has sold resealed two Pokemon Paldean fates boxes (which were described as new), with open packs inside. The seller was dismissive of the issue when I explained what had happened, despite having video and photo evidence of the resealed packs. ...
Seller disabled the option to contact him and I have no way to ask for combined postage
As the title says - I'm being prompted to pay for two items that I won. I bid on them knowing that the seller would provide postage discount (as mentioned in the auction description). I have no option of contacting him and trying to use eBay chat doe...
Listings question
How do you set up a single listings which has variations eg coin year
Resolved! Blocked Buyers
Ages ago we had the ability to see if any of our blocked buyers had tried to make a purchaseDo we still have that ability? and if so, where can I find it? Thanks in Advance for any help/info
Payment
Payment should not be pending till delivery
concert tickets simple delivery
I thought you were not allowed to sell concert tickets on eBay. If that is the case why do eBay include them in the Simple Delivery package suggestions for upto 100g?
Post
Hi,It's about your new labelling system which doesn't work for me.I'm an elderly man age 70 next month and don't have a mobilephone or understand QR codes. I just work with a laptop and alandline.I had to use "get the label" feature so that I could g...
ebay scammer i ordered a garden hose all that arrived was an empty box
i have tried to get ebay to step in but no joy as the hose does not appear on my purchase listings so i cant email them , i have tried to sort it with the seller they are just giving me a load of waffle so what do i do now
Unable to purchase postage even though my card is registered and been used previously
Unable to purchase postage even though my card is registered and been used previously
Pre-Paid Postage Labels
Have been selling one or two items on eBay recently but have had problems with the post-order side of things. Some buyers are using Pre-Paid Postage labels, which for people like me are no use whatsoever as I don't have the nous or the technology to ...
guidance on where and how to embed third-party tracking codes.
guidance on where and how to embed third-party tracking codes.
Money not going into Ebay balance after items are sold
Hello I don't know if anyone can help me but I don't seem to be receiving any money after selling a product. It is saying that the buyer has paid but the money isn't appearing in my eBay balance. My bank details are all correct. Is there anything els...
Postage
I've had to pay extra for delivery, which should have been free. I had a note from Royal mail saying I had to pay £7 because the sender didn't pay the full postage.There seems to be a mix up as the label on the parcel has is an Evri label but was sen...
How long is too long?
I ordered and paid for a piano book on 28th March. It was dispatched the same day and an estimated delivery of 31st March as it was 48 hour tracked. It hadn't arrived by the 2nd April and contacted the seller who said if it wasn't with me by today to...
Selling
Hi,I couldn’t sell any item on e-bay recently.anybody knows what the problem is on e-bay.i am so surprised , it was not possible not sell anything.Thank you
Promoted Listings
Is anyone else having an issue with the percentage on promoted listings? Absolutely sick of it now, I change my promoted listing percentage to my normal 4%. Every single time it keeps changing back to eBay suggested rate which is quite frankly always...
'Simple Delivery' covered for valuable items?
I've just bought a gold item worth nearly £600 from a seller who used 'Simple Delivery'. Simple Delivery offered Royal Mail 'Tracked 24'' as the postal service. If you look at Royal Mail's Terms & Conditions it says precious metal items are defined t...
Payout £0.36
REALTONE DECIMO, MEMORY AUTOMATIC ELECTRONIC CALCULATOR C.1970s. eBay item number: 256870296987 sold £12 + 3.10 = £15.10 Payout £0.36 Please explain.
Collection from seller
My item is listed for collection from buyer or posted to them. Ebay tell me "If the buyer selects collection in person, as soon as they pay, get in touch with them to confirm collection details. When your buyer arrives, you'll need to use the eBay ap...
Age verification
I tried to place a bid on a jigsaw, without blades, and came up against the age verification barrier, now I don't have or need a credit card so I was unable to proceed without registering one yet I could buy a screwdriver with no safe guards.How do y...
Listings
Not able to re list or list as just getting a notification, ie there is an error, unknown error any help would be appreciated. Ebay say the account is in order with no issues.??
Yodel left parcel outside my house and it was stolen.
I bought an item on Ebay and it was "delivered" by Yodel. However, despite no correspondence with Yodet, they left the parcel - unknown to me - outside the house "behind a bin". When I finally realised this it was too late. The parcel was no longer t...
Withdrawing funds
Hi Everyone Three Withdrawals to my bank account have been saying "In progress payout subtracted from available funds" in my seller hub for over 4 hours and nothing is appearing in my bank account.Is there a technical issue going around or is my mone...
Item has been cancelled
I received a message saying my purchase had been cancelled, reason given, buyer cancelled, well I am the buyer & I didn’t cancel, now having to source another seller, the product is more expensive, & original seller is not responding to my request………...
Jeans seller gets away with bad service.
I just needed a larger size, but no return label came, and the jeans I returned were never replaced.
Unable to mark item paid and collected
There used to be an option to mark an item paid and collected when collection in person. This doesn't seem to exist. How do I resolve this
Return of damaged item
I sold a shirt to a buyer who then wore the shirt and have damaged it with in wash or some other way. Now they want me to refund them and have opened a case but I don’t have to opinion to refuse. I don’t think it’s fair I have to pay for someone else...
Seeling
Hi, eBay team I have made mistakes recently which has resulted in my account being banned. I apologize for all of this . please give me a chance to sell again. Thanks...
Harsh realities of ebays changes
Ebay really have no clue ! the recent changes are geting worse ! So `free to sell on ebay` is nothing more than a joke , the `buyer protection fee` does what exactly ? other than push the price up , sellers get offers made less the fee so are invaria...
Buyer Address
Why can I no longer see the address of my buyer. I have to download the postage label which I don’t want and it also shows the item as dispatched and enters a default tracking number.
Appeal
My appeal case has been closed you told me because there were no activity for 21 days but I was contacted the seller and I have all the corespondent I need my full refund as didn’t received my item so please get back to me ASAP or call me many thanks
Unwilling Seller
After lengthy consultation with seller about shipping item to my country, him getting me the shipping price , him accepting my offer thereafter , payment made for shipping and item( through eBay) , to be told by seller 3 hours later that he has cance...
Simple Postage - is there eBay guidance for packaging in the event of damage?
So I quite like the idea of Simple Postage, it makes it cheaper for posting more valuable items and the items are covered for loss and damage. However, I can't seem to find any guidance/policy on what eBay would expect in terms of packaging for items...
Payout not gone through
Hi, has anyone else had a problem with withdrawing their ebay balance today, i tried to send funds to my bank this morning but it still says processing, this has never happened before its always gone straight into my bank.
Damaged goods
I puchased a opal doublet ring in 9ct gold, half eternity ring in October costing £237.50. one of the opals has started to disintegrate and has crumbled away at the side. As this is only 5 months ago that it was purchased I am very disappointed. I fe...
After 15/10/25 - using an online platform for comparing and booking courier services?
From 15/04/25 when Simple Delivery drops upon us from a great height would we be able to use an online platform for booking courier services. I am thinking of Parcel2Go where on occasion they issue a percentage reduction on package prices. Does anyon...
Sort the website eBay!
I have an item for sale with a price to accept offers.If someone sends me an offer at that price eBay automatically declines it.Does not make sense, there must be a glitch eBay, but you don't allow any communication for some reason.
Cannot find a classified ad item I purchased in my purchase history
Hi, I need to check the description of an item I bought that was listed as a classified ad. When I have looked in my purchase history it is not there. Do you know if there is a way of viewing it? Thanks
welcome to the MAD HOUSE
Hi Yah All, Just been looking through some of the messages posted on here. Seems there's a lot of very very unhappy eBay users out there! about all these recent changes they have made.Has eBay given any reasons yet why they have done it? for me worke...
Simpl
CUSTOMER ASKS TO UPGRADE POSTAGE TO TRACKED 24 , SORRY CANT DO THAT AS SIMPLE DELIVERY WONT LET ME
Simple Derlivery another rip off???
I was just switching one of my listings from single *bleep* of yarn to a bulk sale. It's 950g and Simple Delivery recommended 2kg. No idea why, the postal bags I use are not 50g. eBay postage £4.27If I change it to 1kgeBay postage £3.74If I buy posta...
Listing
How to sell coins with variations (date and price) in the same listing?
Been waiting for my purchase since December 2023
Hello fellow members. I hope you may have some advice for me please, I purchased a product from an Ebay seller who has a shop. I paid for the item as they announced the release and was told it would be 3 - 5 months as coming direct from manufacturer ...
Repay a refund for lost item.
The seller posted an item to me but it never arrived. The seller made a refund. Out of the blue, the item has today been delivered, 8 days late. How to I now repay the seller?
Help with Jewellery
I have a silver plated necklace listing that apparently violates ebays jewellery policy. According to ebays policy, I should be listing the necklace in the Fashion Jewellery Category, but this doesn't seem to exist.Can anyone help me find this or a s...
Sold item
Ebay is showing my item for sale is sold but not received payment. I have had no communication with the buyer at all.
problem with location
I won 3 items at an auction that I need to pay for. When I went to pay, I received a message that the seller does not ship to my location. My address is in UK and the seller is also from UK. I contacted him, he assured me that he can ship to my addre...
Listing and switch mobile mode to desktop
Morning all,Maybe a glitch with eBay but I am trying to put a listing for my motorbike on and have a problem after picking what section to put it in page keeps popping up with unknown error.Have used this before without problems but have a feeling it...
Buyers are exploiting return postage, how do I fix this?
Hello all, I sell items on ebay (big shock right) and occasionally you get the odd customer who is abusing the "Doesn't work or is defective" item return feature in order to get free postage on returning items, often which have been obviously used, a...
I wish to speak to an assistant on the phone please about a refund
I wish to speak to an assistant on the telephone please about a refund to a customer. Thanks.
Postage
Today I have been buying & selling on eBay for 25 years but this SIMPLE DELIVERY will be the end for me .I am 80 so I don’t intend to have to carry heavy parcels from my car to the post office . At present my postman collects , will call back if nece...
Item shows delivered BUT NOT TO ME AND THE PROOF PICTURES AREN'T MY ADDRESS OR ME PICTURED
Postage company delivered my parcel somewhere else to wrong address
GSP - Buyer having issues
Hi So a buyer from Singapore is trying to purchase an item off me via GSP programme however he is having address errors and issues every time he inputs details to purchase I’ve checked all settings for excluded countries etc and all of it is correct ...
EBay postage
Ebay have taken payment for postage but I had to pay a second time at shop
Damaged in transit
Item was damaged upon arrival and buyer requested a refund. I've done this before and had no issue but now the buyer purchases postage themselves and pays for buyer protection so is out of pocket for more than the listing price which I have refunded....
Selling ONE item phone bundled with free accessories photograph to include bundle
Long story short I read that you ONLY list the phone and then add other items.Basically not in it to make a profit. So say this phone is £100 not new, FOR EXACTLY THE SAME PRICE £100 what I want to sell is my phone pristine mint in original boxPHONE ...
Postage labels refunds
Hello. I received an order which had a prepaid postage by the buyer. They had supplied the wrong address and the money was insufficient for the postage. I paid for this myself and changed the address and then tried to claim back some money via cancel...
Free delivery while using Simple delivery
As a seller I've always used custom delivery and offered free delivery. I've looked at simple delivery and can't see an option to offer free delivery anywhere, can I have free delivery while using Simple delivery please?
Import fees
I have just sold a collectable autograph to a buyer in Germany. The item sold for £397, and the import fee comes to £75.43, but ebay have charged him £95. How can this be? If you include the buyers protection the buyer paid £411.40 in which case the ...
Fake Rolex passed eBay authenticity
Hello I received. Rolex submariner only to find out a few days after receiving it the bracelt code is a replica from China. Also the bezel dosent line up 100 per cent. I have removed the red tag. Will eBay refund me as I have put in a return request ...
Letter openers
Hi.I have a business account on eBay.now opened company!before I selling letter openers and blades.now eBay deleted all listings with this product.so,I have a question,what I need to do?because I want sell it!(small letter openers)!thank you
Advised of incorrect sizing
I ordered a tracksuit in medium and seller advised me he didn’t have that tracksuit in medium-sizing wasn’t visible but he assured me he had small and medium-after I ordered medium he said he didn’t have that tracksuit in medium and offered me an alt...
Hi ive posted the wrong items to buyer
Hi i have posted wrong items out to buyer and have asked them to check them. What do I do now please
Non payment
It is absolutely ridiculous that I cannot leave negative feedback on a serial non-payer who makes a mockery of EBay but continues to enjoy 100% feedback despite a large number of his dealings are no paymentEbay really need to look at this as I am los...
Seller claiming ordered goods
Seller who claims I made an offer when I only asked how much they charge for delivery.
Want to change my account type from individual to buss
Hi I am trying to change my enay account from individual to bussiness but when i go to personal information it wont show me account type in that section how can i change this one
VAT question
Hello! I am a private seller selling some items since June 2024. Why am I suddenly getting charged 0.45 for VAT? Shouldn't ebay just leave me to declare whatever possible income I might have at the end of the tax year as part of my self-assessment? T...
Refund
The seller has dispatched my order too completely wrong address, I wish too have a refund [Mod edit: private information has been removed.]
Selling limit of £5000 per item
I am a private seller wishing to sell an item valued about £6000. Ebay says I must contact an agent to discus. How do I do this?
Postage
I sold an item with postage details listed. Buyer bought through new eBay way of busing postage. Packaged it up & it’s now requiring a different weight & package size. I could usually change that before posting, but it was bought using the older wron...
cancelled order
he cancellation has been processed from our side however its eBay in the middle. So the refund goes to them and they will be the ones to return the money to you.Regards17:46so weres my money e bay?
using an ebay picture
Hello. I cant download pics from my phone to my PC and want to resell an item I bought recently. Is there a way I can use the original picture (still in my purchased box) to resell the item? Thanks all.
Buying a vehicle
Buying a vehicle without looking at it first. What are my eBay rights if I get there and find things wrong with it?
Drysuit
Bought a drysuit, advertised as medium tall, when I recieved the item I could barley get it on, yet I have a drysuit my grandson uses, same manufacturer same size, and that fits me with room to spare, plus the neoprene neck seal was tighter than any ...
Resolved! Private seller
Hi, I listed an item for sale and yesterday somebody chose to buy it but it's is still showing no payment received, but when I click on the buyer user name it says "No longer a registered user" is this normal ? first time selling any advise would be ...
How can I find out who is following me?
How do I find out who is following me?
Simple Delivery
I have opted out of Evri for simple delivery as I don't have a local drop off ( would be a 20 mile round trip) however I see I am penalised as the RM prices are inflated massively over £10.00 for a medium parcel.. is this correct or are eBay still wo...
GSP Isent a chainsaw vintage
chainsaw got nicked confiscated ? where do they sell this stuff ? and where dose it go poor buyer thinks its me ? vintage chainsaw jonsereds racket xd
Pre-paid Royal Mail postage
I have printed an Royal Mail postage label. I took it to the PO and they said it was incorrect. They have given me the new weight. How do I cancel and reprint the new postage label. Thank you.
Postage
I posted an item yesterday purchased the postage label myself and sent tracking details to the buyerhowever I had clicked the download label accidentally and it selected I don’t want to use that label as I’ve already paid for postage at post office C...
Simple Delivery and Age Verification
Apparently anything which presently requires Age Verification (eg selling of table knives) will be exempt from Simple Delivery override coming mid April. Wife just got off phone with Custome Support as she was worried about SD over riding Age Verific...
where can I find my ebay Balance..
Ive followed instructions through help but still cant find it. I have made sales recently and have been paid but I cant find where it might be... I think it needs to be more accessible!
Marking item as sent and adding tracking
How on earth do you mark an item as dispatched and add tracking for the customer. Why has everything changed must have been working to well
Resolved! I`m a severely disabled seller who sells through the permitted work scheme
I`m severely disabled and sell on ebay through the permitted work scheme so I have a 5 day handling as I can only pack and post once a week...I think the enforced simple delivery and 3 day minimum handling is a breach of the equalities Act in the UK....
Tracking
Posted items today not realising they were simple delivery how do I upload my tracking details on the accounts as I can’t find a applicable place
ebay evri postage labels are faulty
I've reported this at least 2 or 3 times but nothing ever gets done.the ebay labels for evri postage are faulty in that they are created/placed too far over to the left and when printed the start of the lines for the address get missed out. I've atta...
Under £10 under 100g Exemption to SD Query
So I see Kat eBay CS has confirmed listings below £10 and weighing under 100g have optional or excluded from Simple Delivery.The under £10 part is visible to eBay but how is the under 100g part seen? All my listings (small pin badges) are free postag...
Return label
Hi ive just been to send my item to return, I went in the post office and he scanned the qr code and then said i cant give you a receipt at the moment. I wasn't happy eith that so i told him id use another post office, however because he has scanned ...
Invoicing buyers
Are any other sellers and buyers experiencing difficulties with sending invoices and paying for items? I have been experiencing these problems since 22nd March 2025 with no light at the end of the tunnel.
Something went wrong. Please try again later. - Postage Labels
I keep getting the message "Something went wrong. Please try again later." When I go to generate a postage label. This means I cant post the item and cant see the sellers address anywhere? I did try to chat to an agent but this didn't seem to work ei...
Resolved! Just can't get my head around the listing fees ?
Just switched from Private to a Business seller, and lost all my listings due to not actioning the jump quickly enough. Trying to understand the listing fee ... Pretty much all of my sales are Good til cancelled, with the ability to order whatever qt...
Invoice
Hi I need to get an invoice for an item purchase a year ago any suggestions
Buyer claims item never arrived but then listed it for sale a few days later
My buyer claims his Nintendo Switch game never arrived. A few days later he confirmed the game still hadn't arrived and I quickly issued a full refund as I feared negative feedback. Out of curiosity (or plain luck) I noticed he was selling the same g...
Resolved! Simple Delivery Opt Out Rules
Am I right that items under 100gm and under £10 as a Letter you can opt out of SD?What if the item is a Large Letter because of thickness but still under 100gm? Eg dvd etc.Is opting out of SD still an option or do I have to pay the £2.70 eBay states ...
Accepting an offer
Hi, can someone help me please. I have an item for sale by auction, with no buy it now price, which so far as only one bid. this bidder has offered an amount to buy it now which i will accept. How do i go about doing this. The auction has 5 days left...
Paypal - difficulty on refund
I bought a mobile phone which did not work. Couldnt make telephone calls from it. Sent it back to seller. Turned to Paypal because seller not inclined to refund and wouldnt believe it was faulty. Although I had 24 hour tracking proof through Royal Ma...
missing
i bought an item and was paid for using paypal no sign of transaction in my ebay ?
Not as simple as you think Ebay not really 'simple delivery'
Today took my first order using 'simple delivery - not simple as label for 750g for a t- shirt supplied produced from QR code was for a large letter not a parcel.I usually used Tracked 48 and buy my postage online from Royal Mail which for £3.39 allo...
E Bay new delivery rules.
Can I Still use my stamps on sales from 14th April 2025.
Asking seller to cancel r send items
I purchased 7 items from a seller who has decided not to complete the sale. He will not send me the items and I have contacted him 6 times were not will he respond to me. Upon reading is feedback almost all customers have put never received items nor...
I can't add tracking details
I have gone through the seller's hub, I can see the option to add tracking however, when I click to add I get a server down message. how can i add my tracking so ebay will release the funds on time?
The “are you having a laugh“ department.
a potential buyer recently contacted me and offered me a “trade“ on a collectible. after my initial surprise I politely pointed out this was against the rules. seriously tho’ a trade? Did I miss something. i’ve been selling on eBay for 24 years, and ...
Resolved! What on Earth is going on?
So one person has bought 5 auctions from me, he want's the combined postage that I always willingly give, but I cannot send him the invoice for some reason, and he doesn't have enough funds to pay for individual postage on each and then have me refun...
Request for feedback on cancelled order
I cancelled an order because buyer didn't pay. Why are e-bay pestering me to leave feedback?
Relisting
Won't let me relist my car but will let me relist other items
Incomplete refund
I have returned a book to the seller and received a refund, but not for the full amount paid, a small proportion has been deducted for return postage.The dimension of the book were wrongly described Whilst the deduction was small there is a principal...
Funds made available
Hi AllI get paid automatically but on this occasion it says funds available for pay. Anyone have any ideas on how to get the funds as I am at a loss on how to do it. Thank you.
EBay closed a return request in favour of the buyer and they haven’t returned my item!!!
EBay have made a decision in favour of an indecent buyer who had no intention of returning my item and continued to open a case and ask for his money back. EBay have looked at the case and rewarded him his money while I was waiting for my item before...
Postage
I listed 3 items using simple delivery only because I knew from 15th April was going to have to use anyway. However after listings went live they all put postage paid for by seller not buyer as I had selected. This happened before & I thought I had m...
Resolved! lawn mower
i have listed a lawn mower for sale and several people are interested but won't commit to buying without seeing it. how can they do that without breaking ebay policy on selling?
Cant enter tracking detailson sold item
Hi I sold an item that iv sent via post office royal mail tracked 24 hr next day delivery item arrived iv been able to input tracking details on listing but sent as message to buyer.its only generating a QR code that I haven't used.Buyer has recieved...
spares or repairs
Anyone else listed faulty items with no refunds and buyer tried to repair item and couldn't . They then sent it back for refund saying not as described . Ebay paid for the return label as well and nothing you can do to stop this as far as ebay is con...
Resolved! Buyer has a month to return the purchased item but return label expires in 7 days
We're based in London, UK. Sold an item to USA via ebay's global shipping program. The buyer says the item is defective. We want the item sent back to us.As far as I know ebay pays for international postage from seller's oversees address to GSP, Unit...
simple (that's a laugh) delivery April 15
Am i right in thinking (although Ebay as usual very sly with their descriptive) that even though the Simple Delivery is mandatory from April 15 If i am selling items under £10 I will still have the option of choosing my own method? I onl ask as i onl...
I keep being asked to update my details every day
Every day I am asked to update my details. Why is this?
when i am trying to post my package the barcode is recognised
i have tried two different posting locations and two different labels and both times it is saying it doesn't recognise the barcode. any suggestions?
Changing post carrier
Hi. My seller has asked to change the post courier, there’s an on cost, but they’ll cover it. They are asking me as the buyer (I’ve checked the item out) to change from Evribti recorded Post Office. How do I do that? Thanks!
Returning an item for a refund
I was told by the seller to change my reason for a refund so I cancelled the first refund request. Now I can reopen a refund, any ideas?
Resolved! Buyer has no way to download VAT invoice from their order history??
Hi I've had a medium term issue in that ebayers are not able to download a VAT invoice from their order. You can download an order confirmation not a VAT invoice. Our fulilment center is green minded and don't put in paper invoices with an order. So ...
Simple delivery
Is simple delivery for the simple people ebay think we are,this only going to be only way to send,purchasing equipment for printing,lables ,or running around to collection points,service great if use it,but that's my property am selling,and send whic...
Selling
Can’t anyone shed any light on why it’s not letting me post my item to sell? It’s my first listing I get all the way to end then it says to confirm account etc I do that and it always says error try again later I’ve been trying for ages now any help ...
How to check out with klarna
Hello can someone explain how the check out work with klarna please? Thank you
taking photos from the mobile phone
I usually take photos using my phone but now when i try it says ...'Complete your listing on a web browser to apply your business policies'. ive not made any general setting changes and the day prior never had this issue. Can anybody help or has any ...
Another nightmare on the horizon
Hello all,Just a private seller downsizing.I have yet to experience this new SIMPLE Postage system which Ebay have concocted but from what I've read, its complicated, difficult to use and has so many potential pitfalls, it is extremely alarming. It s...
Pop up, incentive/discount if ebay app downloaded and paid through app
I recently had a popup on my laptop at ebay.co.uk, claiming £10 off if purchased through the ebay app.....and a QR code that took me to the app store. I downloaded app, made the purchase, but no sign of coupon/voucher or discount! Struggling also to ...
How do I access feedback sellers leave on my account
Hi all.Is it my imagination or has the option for buyers to access feedback left on their account by sellers disappeared?
Possible violation of Ebay policy by seller.
My Seller has cancelled my purchase as they have had their item valued following their auction and believe their item is worth more. I have been advised by Ebay assistant today to file a report against Seller for potential abuse of Ebay policy.Despit...
Return of Refund Payment
An item I ordered was not delivered to my local post office a number of times by Evri.After waiting over a week I opened up a case with Ebay for not receiving the item and was given the full refund.A day later the item was delivered and I collected f...
Why does eBay not have a formal complaints procedure?
Today I contacted eBay customer service who were unable to answer my question regarding a collection only sale, I requested to register a complaint and was told the complaint had been logged but I would not hear anything more about this. Surely a cus...
Inability to get proof of age without having a credit card
I don’t have a credit card and therefore as a 60 year old man I am unable to purchase many items on eBay. I have funds in my bank account/debit card but without a credit card (which I don’t want or need) I just wonder if anyone else feels the same?
Complaint eBay step in
Subject: Request for eBay Support on Refund IssueHi,I made a purchase, but the item did not fit my needs. I requested a refund, and the seller was quick to respond but only wanted to send me a percentage of what I paid. I refused this offer. Eventual...
Issues with purchasing
Unfortunately, this item isn’t available for purchase in your location.{e264859-1260494x}has anyone had this
Is there any way of speaking to a human?
Is there any way of speaking to a human?
Dangerous goods
Received a message from ebay saying I may have purchased faulty and dangerous battery chargers.They stated to stop using immediately. Contacted the seller, and he wants me to return them BUT I must osy for the postage? If I get any refund, as he is r...
we're sorry there was an error ( unknown error)
Hi I've tried listing a motorcycle using my android phone and get the message "we're sorry there was an error (unknown error) " I've managed to list it using my laptop, although I can see the listing on my phone, if I try revising the listing on my p...
Identical feedback
Buyer sent message wants to buy £90+ worth of stuff. Stressed he's not a dealer and wants me to send him an offer on price via messages. All 189 positive feedbacks are over a year old, all totally identical and from about 15 different sellers...the w...
return of sold goods
What should I do if the buyer threatens to return the item without proper packaging, potentially causing damage during transit?I sent it to him well packaged and safely, I suspect he might damage it on purpose and blame it on the board.
sold an item and sent it - a day later Ebay have emailed me saying for my protection to not send it
So I bought postage through ebay and sent it and it is fully tracked etc Now a day later Ebay written to be saying for my protection and safety they have discovered an issue with the buyer and that I should not send the item What can I do now as the ...
Is it not possible to talk to eBay at all in anyway, including emails?
I want to contact eBay and it seems impossible , I’m looking at buying an item that cost 1000 pound and going to collect it but when I get there if there’s a problem with it, what happens? do I take the item away with me until I get a refund and then...
Buyer Refund payed and I never received my item back
Good afternoon Been selling high performance motorbike shock when buyer received he said in his opinion items was previously used and he wants a refund. Refund been paid from my account but buyer never send my items back. When I was spoke with eBay o...
Pls fulfil full refund amount for bin
Pls can you refund the rest of the full refund amount to buyer as I made a mistake. Thank you x
Buyer protection
What’s with buyer protection that I notice being charged on purchases ?? I have not been advised as far as I can tell it was being charged ? I read the detail on the eBay site ad it states it’s charged when buying from a private seller well I just bo...
Simple Delivery / combined postage
THIS IS WHAT IM PUTTING ON MY LISTINGS FROM NOW ON .PLEASE ALL BUYERS COMPLAIN TO EBAY THAT YOU ARE NO LONGER ABLE TO GET COMBINED POSTAGE FOR EXAMPLE YOU BUY 10 CASSETTE TAPES THERE IS NOW NO WAY THE SELLER CAN REDUCE YOUR POSTAGE COSTS, SO INSTEAD ...
Payment dispute
Hi, how do you get help from eBay ? I have paid and received a jacket that is not as described. I opened a case. The seller shut I’d down. I can’t reopen and the seller will not acknowledge my messages.
Help updating an account
I keep uploading my passport to verify my long standing account but every 3-4 days I get asked to update my account and my passport upload has gone. It is a very clear image. DOes anyone know why or can someone advise of an e-mail address or contact ...
Buyer complaining about the comfort of an item
I just sold a set of headphones and the listing had 'no returns' on it - I think as a default, I didn't give it much thought while making the listing. Now, the buyer has written to me to say they're uncomfortable. He hasn't yet asked for a refund, bu...
Issue with pre paid delivery qr code
I have listed an item that's been paid for and sold. The items been shipped using a different tracking number than the pre paid postage the buyer paid for. The item has been delivered but eBay doesn't know this and the funds haven't been released. Ho...
Simple Delivery
Due to eBay's introduction of "simple delivery" I cannot get to an appropriate outlet. I have mobility issues and can only walk short distances, at the moment I take my parcels to a local shop a manageable two minute walk away, Under the new system I...
Addresses
Can you delete a delivery address if you have more than one
Number of listings as business seller in Basic Shop
Can someone please confirm how many free listings you get per month with a basic shop as a Business Seller
Postage
EBay had changed my item to seller pays postage when I charge £2.85 postage. I never said I would pay for the buyers postage
How to stop sellers from having my mobile number?
I know that ebay needs my mobile number but I am finding it annoying that sellers have access to it as well. How do I keep my mobile number on record for ebay to use but stop sellers using it? Cheers.
Item not arrived
Hi guys I purchased an item at the beginning of December. Since February I have been exchanging messages with the seller because the item has not arrived. I have asked eBay to help. The seller keeps responding to my messages with “we check it”. I no ...
Labels not being received by email
When buying labels through eBay, I am not having them emailed to me, even though eBay states that it is! Any ideas as to what's going wrong? Many thanks
seller sent wrong item and sent my item to a different buyer, is asking me to return the item
ive bought a item for £120 the seller has sent me the wrong item and sent mine to a different buyer. he is asking me to send the item back to him at my cost and will request my item from the other buyer, when he has returned it will post to me. what ...
enforced simple delivery
@memebersIs there a way i can opt out of this?I'm a casual seller, and I mostly sell clothes, so am being forced into this. I would much rather weigh and price my own items.
Authentication
How long should it take for an item to be authenticated, seller posted on time and has now been waiting to get authenticated for 4 days, is this normal?
Unable to request refund far damaged boots
I bought a pair of second hand walking boots, which were described as being in practically mint condition and worn only once by seller. I wore them once on a flat 8 mile walk and when I was putting them on last week the sole came away. I have had som...
Item has arrived by hand, ebay won't release funds to the seller
How do I contact ebay to let them know that the item was posted by hand?
Private seller simple delivery
I have many many stamps to use which were bought when prices were still reasonable. Can I opt out of simple delivery?No sales recently - is it time to bail out?
Payout delay - business account
I’ve not had my weekly payout this morning or always arrives first thing and just checked my bank and nothing! Any one else not received there’s?
Pending balance not available
Anyone else having problems with getting paid after it says your item as been delivered even though it says available but not showing in available balance
Auto renewal help for a business account
Hoping someone can help as it’s so very confusing. I have withdrawn all my items from eBay until I decide what I would like to do. I’ve also just started a free 3 month trial with shopify. I currently have thousands of dolls house items varying from ...
First time seller
I have never sold on eBay before and I am looking to sell my van. I understand that I have to update my payment information and confirm my identity but I have no idea how to do so in either the app or the website and eBay help us no use whatsoever. P...
cannot open return label sent by seller.
I cannot open the return label sent by seller as all my devices with different browsers reports Trouble finding that site."We can’t connect to the server at mesgmy.ebay.com. I reported to seller they have asked for my email address direct.Is this saf...
How do you get through to e-bay?
I sent an item that was damaged in transit I issued a refund and e-bay said they would issue a returns label The buer says they have disposed of the item and no longer have the photos.
Won a bid but seller won’t reply to my messages
Based in the uk, won a bid for a tool but the seller has decided he doesn’t ship to the uk (from the US)and therefore I can’t pay for the item. I’m guessing that he wasn’t happy with the price at which I won ad now he wont reply to a single message I...
New posting arrangements and buyer fees
Is it just me or have sales dried up since buyers fees and the new posting arrangements were announced.Been on e bay for over 20 years but think I'll now call it a day. Simple posting just final straw
Ebay want rid of privet sellers?
First it was all go on ebay. When I joined years ago it was really easy. You posted your item online. Then if someone bought it they payed into paypal, you packed it and sent it off. All done in a day or two. Any problems, first port of call was an e...
Cant buy cbd oil
Been trying to buy cbd oil every one I try buy says not in your area then a fault code I live in Glasgow so it's not my area that's the problem?
Sent an item. Cant update tracking number, says i had to use a prepaid label, i didnt use it. Now wh
So I've sent an item out and cant update the tracking on Ebay, I've already just had a 3 week wait for payment from 1 item sold, how am I able to get paid for this at all? Said I had to use a prepaid label but I don't understand all that, so ive sent...
account restriction
I posted a listing & wasn't taken through the selling fee process so didn't pay a selling fee. my account was then restricted but when i go to the message telling me how to resolve the problem and get my account unrestricted it sends me to the contac...
Blocked by a seller after return
Hi can anyone helpBought a car battery in last year and had issues with my car ever since. RAC were called and seemed battery faulty and needing replacement. I contacted seller as under warranty. They did eventually organise a collection but have sin...
Marking an item as despatched
I have already posted an item and do not want to print a postage label but cannot mark it a sdespatched
Next Day Delivery from 15th of April
Is it any option to send goods next day from 15th of April?
Can't update tracking info
Hi all, I messed up and posted an order through Royal Mail forgetting I had a prepaid postage label. I can't update the tracking info because it's linked to the label I didn't use and it's already posted. Is there a way to update so I can get paid? A...
Simple Delivery will be rolled out to Business Sellers
My wife has just got off the phone with ebay Customer Support. She was informed that they don't know when, but Simple Delivery will be rolled out to Business Sellers. They first intend to smooth out any issues with Private Sellers over a non defined ...
I have a tent for sale and a potential buyer wants to come and view the tent.
A potential buyer wants to view my tent prior to making an offer. They want to check its condition. Perfectly reasonable. They messaged to request a visit . I responded positively and included my address details so the visit could take place. EBay ha...
Small parcel prices & 20% savings ?
where are small parcel prices in simple delivery /and where is the 20% saving on postage with simple delivery
Personal / Business account
Hello, I have always had a personal account but having not used Ebay for a while i have come back on and it has changed to a business account, certainly dont remember doing it myself. Is there anyway of changing this back I have tried contacting ebay...
Selling an item
Hi , I currently have a caravan awning for sale but am in hospital for a few weeks , if I receive the monies and am using a collection code / scan code , is it possible my son can carry out the handover on my behalf , it is buyer to collect from home...
seller protection
Hello.I am writing to you regarding the case of the buyer. This person made a claim to me about the loss of the scarf that I sold him. But I fulfilled all the requirements as a seller and sent him his purchase. He is not telling the truth when he cla...
How i can get money form my account on ebay to my card?
How i can get money forom my account to my card?
Simple Postage
Ok, so I was looking to relist an item that didn’t sell. The postage on the item was £1.90. Because of this silly expensive simple postage, the new rate is now £2.71. Postage has increased by 81p, and I can’t get the postman to bring a label. The buy...
Collection in Person
Can I still sell large bulky items as Collection in Person as a private seller once the new Simple Selling rules come into force? Are the opt out options only for letters under 100gm and under £10 and does this apply to bulky items having to be under...
Hi I'm all ready send item back to seller with signature post but the seller don't doing refund
Have problem with seller Send item back but not received refund
Posting
How do you go on if your item your selling is more than the compensation on delivery?
New Page Layout :(
Does everyone else HATE the new page layout? We need a petition to revert back to the classic view. who agrees?
Voiding a postage label
I’ve incorrectly purchased a postage label for a letter which should have been a package. I’ve followed the instructions to void it but I don’t have the option on my account or the item I’m selling. What can I do? I’ve tried the online chat and all i...
Unable to upload listing unknown reason
Trying to upload a listing for a campervan. Keep getting this message for some reason.
Simple Delivery - eBay Created Postage Labels 'Underweight'
Can someone confirm this please? Simple Delivery - where an eBay created label has an underweight weight stated on it at no fault of the seller then I understand this 'should' happen. If the label thus created by eBay then proves to state an underwei...
Resolved! Email advisory
Hi everyoneI made a small purchase today and have recieved an email from ebay ( I think ) stating that a new device is using my account to make a purchase and is based in Buckinghamshire. It also said I should renew my password which I did a short wh...
Cancelled order refund problem
A buyer purchased an item from me, upon attempting to post, I encountered an issue where I decided to refund in full.My ebay account confirms to me that the refund was successful but the buyer has contacted to say, as of 5 days later, they still have...
Offer processed with wrong postage
I submitted an offer for an item and changed it to collection as I live locally. Offer has been accepted but it seems to have defaulted to yodel delivery that I don’t want or need, which I have been automatically charged for. What are my options?
