Cant enter tracking detailson sold item

[lisaclements19722012]

Hi I sold an item that iv sent via post office royal mail tracked 24 hr next day delivery item arrived iv been able to input tracking details on listing but sent as message to buyer.its only generating a QR code that I haven't used.

Buyer has recieved item but still says to be delivered on listing.

Please advise.

[tressygirl]

If you cannot manually edit the tracking to the correct one used, where you marked the item as dispatched, use a laptop / PC and Chrome for this,  then contact eBay Customer Service,  they will do this for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@lisaclements19722012