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04-04-2025 3:27 PM
I posted an item yesterday purchased the postage label myself and sent tracking details to the buyer
however I had clicked the download label accidentally and it selected
I don’t want to use that label as I’ve already paid for postage at post office
Can’t find any help on how to cancel and upload my own tracking number
can anyone help ?
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Postage
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04-04-2025 3:30 PM - edited 04-04-2025 3:31 PM
Assuming your listing had ebay's new Simple Delivery system on it their label cannot be cancelled. First see if you can add the new tracking to the order by going to the Order Details > Postage > dropdown menu (beside track package) > Add Tracking > + Additional Tracking Number. If not contact ebay and ask them to do it. You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid