Forget that report.
No one can force a seller to send out a winning / paid for item.
However, it is bad selling and eBay do not like unhappy buyers.
Contact eBay Customer Services again, but only very first thing in the morning when the lines first open at 8 a.m. on weekdays as there's more chance of Dublin answering. Outside those hours shown below do not call, as it's an automated assistant.
Explain you have not agreed to any cancellation and are disappointed not to receive your item, they will place a damaging defect on their account. It doesn't take many to remove a private seller from eBay.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
As said, I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@james50music
