Payment dispute

[fatgo-50]

Hi, how do you get help from eBay ? I have paid and received a jacket that is not as described. I opened a case. The seller shut I’d down. I can’t reopen and the seller will not acknowledge my messages. 

[**peaseblossom**]

If you used the reason "doesn't fit" that is classed as "change of mind" which the seller can refuse.   You could contact ebay and see if they are willing to reopen the case and change the reason.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid 

That is not very likely but worth trying.   If they can't help contact your payment provider and ask about a refund or chargeback.

[jckl1957]

Sellers can't just close cases.

How long ago did you receive the jacket?

Was it a private or business seller?

What reason did you choose from the Ebay list when you opened your case?

Private sellers can refuse 'change of mind' returns as they are not obliged to accept them.