Voiding a postage label

[samantha1450]

I’ve incorrectly purchased a postage label for a letter which should have been a package. I’ve followed the instructions to void it but I don’t have the option on my account or the item I’m selling. What can I do? I’ve tried the online chat and all it does is point me to the help pages which I’ve already tried. 

[tressygirl]

You may need a laptop / PC and try Chrome y works well with eBay.  You may need to wait 24 hours for the label to appear before being able to cancel it for a refund.

Then proceed this way :

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process.

@samantha1450 

[samantha1450]

Thank you so much, that worked.


Sent from my iPhone

[tressygirl]

You're very welcome ! 🤗

@samantha1450