Hi I'm all ready send item back to seller with signature post but the seller don't doing refund

[alvyda2012]

Have problem with seller 

Send item back but not received refund 

[tressygirl]

Have you opened the relevant case?  If not,  do so now.

Go right of the item in your Purchase History,  and from More Actions select ....return this item.

Select the reason for the return, and enter the tracking number of the item sent back.

The seller has 3 days to accept the case,  and after receipt of their item, they have 48 hours to refund you.

If they don't,  you must escalate the case,  ask eBay to step in and they'll force the refund.

@alvyda2012 

[arkwebus]

Unless you "opened a case" with eBay rather than simply some "do it yourself" agreement with seller I am afraid you may not get anywhere.  EBay will not help if not. 

The system is "buyer opens case" "seller sends label" "buyer posts item using label" "on receipt seller refunds through case"

Did any of that take place?  @alvyda2012 

[plpmr]

if it's relating to the neg you left you are much too late to do anything.

[alvyda2012]

I have send for him post office reference number
Look in attachments



Sent from my Galaxy

[papso22]

It looks as if you didn't do this through an ebay case so ebay can't help you now.

[arkwebus]

You do realise I hope that we are members like you - not eBay.  We have no access to anything on your account. 

As I and @papso22 and @plpmr say I am afraid that unless you used the eBay system simply sending someone some document will not get this sorted.  

Using the eBay system at the right time would have sorted this.  If you are within 30 days please do as @tressygirl says and open a case now.

@alvyda2012