Advised of incorrect sizing

[hegri3758]

I ordered a tracksuit in medium and seller advised me he didn’t have that tracksuit in medium-sizing wasn’t visible but he assured me he had small and medium-after I ordered medium he said he didn’t have that tracksuit in medium and offered me an alternative which I did not want-seller doesn’t do refunds but item had not been dispatched so I requested a refund-am I within my rights to request refund please any help would be appreciated 

[tobiasd4]

1 day after estimated delivery date open item not received case,

Escalate on day 4 if no refund.

If seller sends wrong item, open item not as described case, seller provides returns label, you post back for full refund.

Escalate on day 4 if no label or refund. 

[hegri3758]

Thank you

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