Member To Member Support

I tried to send buyer my contact information to arrange collection and now i cant send messages at a

I tries to send buyer my number at pickup location but now whenever i try to send any message ebay says that my message includes contact information

The Nighmare which is Simple ( anything but) Delivery when it comes to Combined Shipping

The Nighmare which is Simple ( anything but) Delivery when it comes to Combined Shipping.A buyer wanted 3 items from me, all together would have gone nicely in one 100gm package. BUT NO Simple Delivery does not allow this, instead 3 packages, 3 label...

selling to New Zealand

why does ebay stop me from selling to New Zealand

Got a Parcel refund for item I want to return

I got the item a motherboard did not come in original box as in picture in shoe box with broken io no WiFi and bent pins clearly no where near as new oped a case with eBay got a parcel refund of half my money back I keep the broken motherboard and th...

Buyer refunded for item that has now arrived

Hello, The buyer of an item I sold claimed that the item hadn’t arrived. I investigated with Evri who advised that it may be lost in their system. I provided a refund, and began a claim to Evri for lost postage. The next day, Evri marked the item as ...

Seller demands positive feedback before making a refund

I purchased a razor part which fell apart after 6 weeks.I requested a refund or replacement. He offered a 30% refund but wanted positive feedback in returnI open a return through ebay , he has now closed the case, no refund or replacement just demand...

Item collected, how do I change status to despached

I sold an item that was collected but showing as not despatched as not

I have advertised my first item and once advertised i am locked put of my account to view item...Can

I am unable to view my item for sale this is my first item and i am locked out

Release of Funds for items dispatched during Simple Delivery Technical issues

Where do I look to have funds releases for two sales [£217} that have been dispatched with tracking, delivered and even with one order given positive feedback. This occured in early days of Simple delivery, 9th and 14th July, the Royal Mail 2nd class...

item delivered to wrong address

have sent many messages and the seller does not respond...

Refund request query

Hello, advise please. I brought a Samsung charger off a seller end of Feb. Iv come to use it yesterday and it doesn't work. Iv taken it to an IT Technician at Fix It and they've agreed, it's faulty. Iv messaged the seller twice no reply. Tried to ope...

Counterfeit dyson

Bought Dyson Hairdryer after sending to Dyson for a small repair they have confirmed it’s fake and have confiscated. I raised a dispute and EBay have sent a strange decision saying they haven’t violated any policy by allowing this how do I appeal I w...

Counterfeit batteries for drone

Bought two batteries for my DJI drone last month. Hadn't tried them until yesterday when my controller said "Not DJI Battery" for each battery tried. Contacted seller. They suggested I start a return, so I did. Then they closed the return and I canno...

Feedback Abuse

I replied to a buyers neutral feedback after failing to get CS to remove it. My Reply was truthful and professional. The buyer then proceeded to write a 'follow-up' (Didn't even know that was possible!) where they accused me of being a liar. This is ...

Delivery / dispatch

The item i sold has been delivered to buyer, but ebay account showing not posted yet , tracking was provided.Any help ?

Been double charged

Hi could someone help me and let me no what i should I do if I have have been double charged on item I have brought

Resolved! please help figure this out: balance different to what i earned

i sold an item for £7.25 it’s been delivered but my balance is only £5.70?? why has ebay taken the postage off of me when the buyer paid it. i went onto the breakdown section and overall the buyer paid £9.81 ( £1.01 B.P.F and £1.55 for postage ) whic...

Return item after 30 days to buyer

Hi everyone, I buyer wanted to return an item bought on 15 June , he requested full refund on 23 July. I spoke with an eBay agent and they said the return policy says clearly 30 days. just the mention when I sold the item , it was brand new with tags...

No collection code given when item collected

I sold a item and the buyer came to collect when I was at work so my daughter gave him the item and asked for the collection code, the buyer said he didn’t have it to hand and would send it on, despite all the messages he is not responding, does anyo...

Account.

Why am I being charged.

Selling, buyer sees pending payment. I see nothing as a seller

Hi, I’ve got an item listed for sale as a buy it now. A buyer purchased the item and has made payment, it shows as payment pending on there side of things. My end nothing is showing, no sale, no emails and item is still listed.

Return faulty item after 30 days

Hi. I hope you can help. I bought an electrical item (a vehicle jump starter) and for obvious reasons, haven't needed to use it. I did however need it last week, which is when I learnt that it doesn't work! As it's been about four months since the pu...

Return to China

I ordered an item which is faulty and want to return. I assumed item was coming from London UK seller as I always try to make sure my purchases are UK only. Seller has requested I post item at my expense back to China. I would consider posting within...

Evri and what's not covered....

An FYI for all Evri users. It may seem cheap BUT it's wise to see what they don't cover for compensation! Check out the page yes a whole page of what's not covered. And then there's the completely prohibited list! I can understand some on this list b...

Postage costs

I only have simple postage. I can't insert my own costs

Refund and return

I bought a pedestal fan but came with broken parts . Almost every part of the fan is damaged and I applied for a return and refund but there is no reply from the seller and no help from ebay. They are asking me to wait and I don't know how long do I ...

Contact ebay regarding them sending my item to the wrong address

I need to make contact with ebay via phone. I ha e tried every method available and nothing is working. Ebay supplied the wrong address eben though i only have one address saved. My item got send to someone else in Blackpool while i live in Wolverham...

Going down this road again....

Right, I did post regarding this seller fee not allowing me to pay. I tried contacting ebay yesterday, but nobody available. So today, after receiving a threatening message from ebay and restricting my account for NOT paying the payment they won't ac...

How to activate seller account after clearing eBay debt collection agency dues

HiLast week I have cleared my ebay listing dues to DRS ltd an eBay collection agency.I am not getting any views or impressions because they blocked my seller account before I paid the dues.Now my balance is cleared how to activate my uk seller accoun...

Custom templates

Just been listing items for sale and at the end of my descriptions I always add my custom templates. Although the cursor is at the end of my description, my custom templates appear at the start of the description . Cannot understand why this is sudde...

Hack account

Someone hack my account and ebay is asking me order number and strange information i am not able to contact ebay

Ive just had a Wonderskin lip stain removed due to "policy violation".

I've just had a wonderskin lip stain removed due to "policy violations". No idea why. It's a genuine article and not a scooby why ebay would think otherwise. Any ideas how to contest this?

Paypal invoice

How can I send a buyer a PayPal invoice for extra postage

QR postage code expired

Due to circumstances I could get to my Mum's house to post a item I was selling on her behalf, now I'm ready to post it I find the simple postage QR code has expired

Resolved! Forced to use eBay simple delivery

Hello,I am looking for some help. I am trying to list an office chair for sale, and i can ship it, but eBay forcing me to use Evri and Royal Mail but the boxes are too large so i how can i use DPD like before? Many thanks

Stuck in an eBay thinks I'm a business seller loop

Hi, I'm at my wits end trying to sort this. I've been an Ebay member for over 20 years, always a private seller, mainly a buyer but occasionally getting rid of clear out stuff mainly for the wife or old car parts.recently had an message from Ebay aft...

Faulty item 5 weeks after delivery…

Hello. I recently bought an item (watch strap) which after 5 weeks was no longer fit for purpose / faulty. I’d lost faith in the product so asked the seller for a refund. He refused. The seller did initially offer a replacement if I paid postage agai...

Counterfeit Perfumes are rife on eBay!

I am getting hugely frustrated at the lack of monitoring and clamping down on the selling of perfume "free samples" and counterfeit perfumes. Over 20 sellers just yesterday I was able to spot inconsistencies in the bottles and packaging that clearly ...

Negative feedback received

Hello I am having a issue with the negative feedback by the buyer he said " item not delivered yet" second day item was delivered. I approach ebay but they didnt remove the feedback . I asked the buyer he still angry not close the case .But item not ...

Buyer claims not received.

Hello I posted a brooch which the buyer bid to a fairly low price of £10 and I posted it just second class mail. The buyer quite quickly said not received and I told her to give it a couple of days . Since then I have sent 5 emails asking her to conf...

Not been paid

this is ridiculous I sold my item on the 17 they have received my item and I still haven’t got my money , sort this out eBay , I have pulled all my listings

ITEM ARRIVED WITH TRACKING - CANT FIND WHICH ORDER

Hi there,i have made multiple orders the last days and im located in cyprus buying from UK.Im using a post forward service and they received a package with a tracking number but cant find which order it is on my purchased items.Is there a way to find...

Refunded Buyer. Buyer has not returned items

Buyer complained to eBay that goods were not as described. I wanted more evidence but the buyer didn’t respond. EBay found in favour of the buyer and refunded the buyer in full. EBay conclude that the case is over, so won’t reply to my complaints. Th...

account issue

I believe there may be an issue with my account. I’m currently unable to send messages to sellers. Could you please help me check and resolve this?

Is it possible to amend and add postage to an item sold Collection Only?

Hi Everyone. I had a job lot of Scalextric to sell that is in 2 boxes. eBay's 'Simple' postage didn't allow me to put in a custom courier price so to get the listing up I put it as collection only. I'm happy to post at cost but is there a way that I ...

Evri refusing to deliver parcel

Hi, Evri were meant to deliver 3 parcels to my address 2 of which are from ebay, their customer service just went "they've been delivered, bye" and this "delivery" was allegedly at 23:18pm but now I'm out of pocket with no item's any help?

Faulty Battery

Bought a cordless chainsaw with two batteries but one of the batteries is dead. Saw works fine with other battery. Seller is asking me for a video of faulty battery but can't load video as too large. ? Is there a way of loading videos can only seem t...

Combine invoice

I’m trying to combine invoices for several items. Followed EBay’s instructions to select items, but no option for combining invoice comes up! Are my items nit eligible? How can I change this, my buyer wants to pull out otherwise.

Custom charges

I have had to pay customs charges for a delivery from Germany. e bay please highlight when items will require uk buyer to pay customs.

return link doesnt work

HiI bought an item and then requested to return the return link was sent but everytime I click on it says sorry there was an error it is you not us.I dont seem to be able to get hold of anyone and just keep going round in circles

Ebay over charging

Ebay is over charging, i won an item for £208 there is no extra charges or postage, i have spoken to the seller and they agree it's £208 owed, but Ebay keeps asking for £220, that was my maximum bid not my winning bid.Is Ebay ripping customers off.

Why is 87pence 2nd class letter postage not available on Simple Delivery for my listings?

My listings are £2.99 and fit into letter size envelopes that cost 87 pence to post but the Simple Delivery charge is large letter price of £2.70 What is going on?Why is there no Letter size 87p option?

Money stolen by EBay

In a recent disagreement with a buyer and a refund request being approved by me, the buyer said he couldn’t use the label eBay provided, eBay then instructed me to contact the seller within 4 days or he would be refunded. I sent him messages with no ...

Making a second chance offer

I have cancelled an order as buyer did not pay and no contact. Want to make a second chance offer to second highest bidder. Cannot find the way to do it even following all the help advice.

A seller sending me messages

Hi all, I have a seller sending me msgs about giving me another 10% refund if I remove my honest review. And now im apparently making an impact on their business. How rude! Do I report them?

Simple Delivery is not correctly displayed

When viewing the summary of items I have for sale, on both a web browser or Android app, the postage is quite often displayed incorrectly. This also sometimes happens when I view the listing without being logged into ebay, ie I am viewing the listing...

Marking an item as dispatched when not using a label printed off ebay

I'm trying to mark an item as dispatched, but I printed the simply delivery label, but not used it

Return Label

The seller sold me a fake Samsung s24 ultra, he created a return label that I can not use since I do not have royal mail in my country. I have requested if I can send it private using DHL but he has not been responding and now the deadline given by e...

Resolved! Seller's user deleted, item not arrived in over a month

I bought a used nintendo switch game - super smash bros cartidge and case around a month and a bit ago and was estimated to come in a week. It hasnt came in over a month and I haven't really any options on the ebay app and page since the seller has a...

Refund

Both ebay and the seller refuse to help me with my refund

Selling clothes fees

I just sold an item of clothing for £50 with no addition listing fees. however I only received £41 to withdraw. I thought eBay didn’t take a cut when selling clothes? can anyone please explain how it works? thanks

Selling on Ebay UK

I live in France, can I sell on ebay UK? UK is the best market for the items I wish to sell.

Verifying a debit card

Hi, I have recently experienced a problem paying for items using my preferred method, which is my debit card. After 15 years of using this method successfully, every time i try to check out i get the message " unable to verify card, try another payme...

Simple Delivery

As a personal seller, can I opt out of Simple Delivery if item exceeds Royal Mail size limits?

Listing wrongfully removed !

If a listing that looked like ivory but it was in fact a new hand made resin item and this is guaranteed factual was removed what can be done ? If an appeal for the removal was made but eBay said they stand by their decision because ivory is not allo...

Trying to ship a bicycle in the UK - no shipping options

"Simple Delivery" only allows me to select Royal Mail or Evri, I need to select something such as Parcelforce due to size. I can enter a custom shipping amount, nor select a custom courier, nor opt out of simple delivery? How do I proceed?

Buyer wants a delayed postage after I produced the label

I sold an item then created the qr code for the label. Shortly afterwards the buyers asked to delay the postage for over a week while they are away how do I do this without it affecting my status and will the QR still work in 8 days?

Simple Delivery

Simple delivery has offered an option which will not work as item is too big, bigger than all options it offers.

I bought an item a few days ago, but it was a mistake

I bought an item a few days ago, but it was a mistake and I apologized to the seller and requested a refund.The seller also agreed to the refund, and the ebay system told me to wait until a certain date for the refund. I waited until a certain date, ...

Seller sold me a fake watch

I recently ordered a tissot watch but when it arrived it was a fake with automatic on the dial but powered by a quartz movement the seller won't refund me and opened a case saying when I returned the item it was scratched and had missing links no men...

advice

I have a uk account but spend most my time in thailand if I buy a product from a international buyer is it possible to have it delivered here instead of the uk

Buyers premium

HELLO ALL, BEEN A BUYER FOR MANY YEARS. I REALLY DISLIKE THIS BUYERS PREMIUM ADDED TO MY BILL. HOW DO I STOP IT. IF I CANT STOP IT I AM LOOKING AT USING ANOTHER FORUM TO PURCHASE MY ITEMS. SURELY EBAY REALISE THE NEGATIVE IMPACT THIS IS HAVING. MANY ...

Listing variations

So...some of my listings have variations.Usually a buyer selects from a drop down menu.The other day I noticed that instead of a drop down menu I have a selection of 'tiles'(photos) travelling left to right instead of a drop down menu (Top to Bottom)...

No consequences for the Seller?

Last Friday I saw an item I'd been looking for some time, and at a price (£200) I thought was in line with others recently sold. It had a Buy It Now option, which I used. On Saturday morning, the seller messaged me to ask why I'd chosen the Royal Mai...

Typing email address at the parcel shop

It’s so frustrating having to type my email address in at the parcel shop. Why can’t this be automated. EBay knows my email address and it knows the Evri tracking number. Is there a way to fix this?

Postage costs - which is correct?

Postage on eBay states £1.34 so I've printed the label but Royal Mail site states £3.25. Which amount will I pay when I go to the Post Office?

Simple Delivery Items Under £10

Does anyone please know if the under £10 rule for opting out means listings under £10 with classic postage will stay as they are on the changeover date of 6th August, or are they going to switch it to SD making everyone go into their listings to swit...

Shipping

Hi so I sold my first item on ebay. Unfortunately the label maker for shipping was not working and as I was going to the post office anyway I thought it would be easier to just drop it in. I used special delivery signed. The problem is as it was not ...

Item not received by customer

Buyer insists she didn’t receive 1 of 3 items which were all posted together in same parcel even though EBay show the parcel (all items) as delivered and left in a safe place

Bicycle postage

There are hundreds of cycles on eBay but I cannot find a single option to post a cycle. No weight size costs etc. can anyone help? Please.

Why can't I change the postal charges when I'm selling on eBay please.

Why can't I change the postal charges when I'm selling on eBay

Postage rates

Hi, I am selling low cost items and wish to use Standard Royal Mail service but the only option I can see is "Simple Delivery" which is prohibitively expensive. How do I turn this option off and activate Standard Royal Mail?

Wrong return address

So. I have just came back from the post office sending an order to someone. I noticed that the return address for me is wrong. It’s an address I’ve not lived in for 15 years. I have looked through all my contact details and don’t even have that addre...

Buyers using Alipay as a payment method

A buyer from China emailed me, wanting to buy two of my products, they said that they wanted to use Alipay as a payment method but when they went to checkout it wasn't available as an option, so they asked me to activate Alipay as a payment method. I...

Verification

Hi, I created an account, I’ve sold a number of items (they’ve been delivered) however now my account is on hold until I complete outstanding ‘issues’. All I can see is that my account needs verifying, however I uploaded my ID two weeks ago and it’s ...

Only part of my order arrived but I cannot seem to get in contact with an agent.

Only part of my order arrived but I cannot seem to get in contact with an agent, only the virtual assistant who is not helpful.I ordered 2 x small containers from a seller on e-bay. One of the items was not in the package when I opened it. I left pos...

Item is delivered but ebay says its awaiting delivery

Hi. I've recently sold an item and on parcelforce website there's a photo of it being delivered. However ebay says funds pending waiting for delivery. Is there a delay between delivery and ebay systems?

I have sold something and now need to change the delivery method. How can I do that

I have sold something but need to change the delivery courier. How do I do that?

UV fly zapper.

Hello can anyone advise on my next step please. Bought a brand new fly zapper with two 10 watt UV bulbs from a business on Ebay.Fast-forward 6 weeks and both bulbs died within an hour of each other. Worked fine until then. Seller says there's nothing...

Hello, I recently purchased an item which was damaged and have received a refund

Hello I recently received a purchase which was damaged on arrival and have been given a refund. I still haven't received the return label from the seller in my messages after a week and understand I can ask eBay to step in after 3 days. Every time I ...

Postage costa taken from available funds before youget your money

Have sold 6 items over last few days was expecting around 20.00 today opened ebay 57p ?so spoke to customer services who advised the take postage for all items sold from available funds even though I haven't been paid out for the 6 items sold ? Ebay ...

Trainers and Simple Delivery.

Just tried to list a pair of trainers for my wife, selected the trainers category and I get "Simple Delivery is unavailable for this item" I changed the category to Comfort Shoes and Simple Delivery is now available.The trainers are nothing special a...

item not fit for purpose

i bought some power tool batteries and they have only lasted around four re-charges and are now totally dead, on the listing it says there is a five year warranty on them, i have messaged the seller twice with no answer, what do i do next ? thanks, H...

Ebay accepting payments for fees.

I seen to be encountering problems with Ebay accepting payments for it's fees. I have had this before, and it ended up having to got through head office legal to resolve. Foolishly, I had forgotten and used Ebay again to sell. I usually only buy or I...

Watermark Boarder Feature

Hi, Does anyone know how I can have a generic boarder applied to all my pictures? Thanks

Hi i have accidentally closed an item return request which i still wish to return. How do i undo thi

Hi I have accidentally closed a return request for an item I still wish to return. How do I undo this so I can return it

eBay do all communicating with buyer with Simple Delivery?

I sent my normal I hope to post your item tomorrow message to the buyer and I was thinking to confirm it was gone, and saw this reply from eBay:"Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer ...

how do i talk to customer service as item i bought is not as discribed

I need to talk to an agent

Postage

Simple Delivery Postage does not cover the cost of packing and postage. I recently sold a broken gold ring for 90 pounds ebay postage was 2.72. Postage Royal Mail 24 hour tracked and packing with compensation up to £150.00 cost me £4.00

No consequences for eBay supplier selling misdescribed, fake, faulty goods if they last 30 days!

One of the great failings of eBay is the lack of the ability for customers to provide real feedback that can inform buying decisions. As a longstanding eBay member, who has always positively encouraged folk to use eBay, my recent experience is causin...

creality ender 3D pro

i got the creality ender 3 pro and could you tell me what motherboard i have like is it a 32bit or 64bit could you tell me where i can get the disk for it so i can load it in my computer and could you tell me in it series or just 3D pro

Faulty goods

I purchased some electric items and they are faulty not fit for purpose but the seller is ignoring me

Bought item but didnt pick up

I bought item , it was delivered to local shop, i was sick and missed deadline to pick it up so it went back and seller received it last week, and has no clue what to do.i contacted support but no answer. Chat online is just nonsense AI and no more a...

Resolved! Ebay NOT processing refunds!

I recently cancelled an order and I received an official acknowledgement from eBay stating I had been refunded. Fast forward seven working days and I still have not received my refund! Anyone experiencing this issue?

Set postage at £3.45 , why is eBay listing it at £4.14 ?

As above why has eBay changed postage

i changed my quantity on a listing now its making me have simple delivery

i adjusted an items quantity and now ebay will only let me have simple delivery and large letter up to 1kg.My item is large letter under 100g so instead of it costing £1.55 ebay is making it £2.70 i cannot change the parcel size to get the postage ri...

Returns and refunds - Please help

I don’t sell much on eBay but this is the first time I’ve had to deal with a return so any advice any experienced sellers can give would be greatly appreciated. I sold a brand new pair of trainers on eBay, when the buyer received them they requested ...

Damage

Hello, I sent an item but it has arrived with damage, what should I do or who should I contact?

Postage label

I actually dont have that parcel with me I'm gonna get it delivered straight to the buyer so I actually don't need that postal label so is there any way that I cannot pay the extra money for it please

Returning items because they didn’t like it

So someone bought engine oil of my platform and now wants to return it because they didn’t like it. I don’t know what the best solution is. I haven’t spoken to them yet and was wondering how to handle the situation without causing any trouble

Returns -

I needed to return 2 items to a seller who agreed they could be sent in one parcel, as they were sent to me. However, in order to instigate a return I had to opt for postage labels for each one. I only used one label so don't want to be charged for b...

£6.40 fee out of nowhere?

FIXED - PLEASE IGNORE Hope someone can help! I just received an email from eBay (authentic, I've checked), that says I'm going to be charged a fee of £6.40 to my account - but I haven't bought or sold anything at all recently. I have items listed but...

Fee

I have just sold an item and my earnings state I have earned £25 from the sale - yet in my funds available it says £22.30 no explanation why any ideas !

AndyLorraine

hi can anyone tell me where to put the SKU number? The custom label number? It used to be the last one in item specifics but since they changed their app I can’t find it when I’m creating a new listing even when I do it on my laptop can anyone help

I can't accept Seller sent offer

the seller sent me an offer but when i press review offer it just takes me to the listing and I cant accept the offer. This might be because i sent offers myself to the seller and they where auto declined but i dont see why that would effect it.

Mix up with delivery status.

Hi, I sent two parcels taped together, using one label. The items have now both turned up, but as only one delivery label was used it's showing one as awaiting delivery. How can I let e-bay know that both items have been delivered?. Or does the buyer...

seller has illegally added VAT to advertised price of an item

Seller has illegally added VAT to advertised price of an item and cannot be contacted.

Fees

I sold an itemon eBay via promoted listing.. buyer did not come to collect and eBay have refunded the buyer but charging me £28.98 fee for the item which eventually did not sell and i never got a penny . How can i be charged for an itemthat did not a...

I have paid for a item on the 20th of July No, communication with the seller won't answer my questi

I have paid for a scooter on the 20th of July. No communication with the seller, Stella still hasn't posted item. Would like to cancel

assistant conversation

the last assistant i chatted to hasnt closed the conversation properly so i cannot now use that facility

Seller account restricted - can I re-instate?

I keep receiving many messages from eBay about selling on eBay and re-instating my old Seller account (from way back) - however when I follow the links provided, it appears that I am banned and cannot re-open my Seller account. I have tried to contac...

GIA jewellery authentication failed

My diamond tennis bracelet was refused GIA authenticity ( it was made in Dubai & comes with a different authenticity cert). The expert has said the item is otherwise perfect (quality/clarity etc), except for missing the GIA cert. My buyer is still ke...

Buyer refunded for undelivered item which has now arrived

I sold an item which did not arrive. The buyer cancelled order and was refunded a week agoTracking has now noted the package was delivered yesterday.What should I do?

Seller posted to wrong address

An EBay seller sold me a vacuum cleaner and posted it to the wrong address, as it didn’t arrive I contacted him and he said sorry I will send another I gave home the correct address and postcode, strangely this one didn’t arrive either. Now E Bay say...

How to deduct from a refund if the returned item is missing parts?

I have sold a Nintendo switch with accessories and games and the buyer wasn't happy about the condition. He asked immediately for a refund or return. I accepted the return immediately. Buyer kept the console for another two weeks before sending it ba...

SD Evri

Anyone received a refund on unused SD labels?Seems only the mentors and agents are stating that you do. They are providing a link but is a waste of time as nothing is actioned.I can understand ebay wanting to make money from sales as they are not a c...

Postage

Hello, I’ve been away from eBay for a while and finding it an absolute mine field to add postage on my listing? The item is due to go live tonight and all I want to add is Royal Mail signed for with a price. Where am I going wrong? Many thanks

Subject: Missing Part in Awning Delivery

Subject: Missing Part in Awning Delivery Dear Customer Service Team, I have contacted you several times via message and email, and I have also sent you photos regarding the missing part of the awning I purchased. Unfortunately, I have still not recei...

Order delivery

When my order was delivered and opened it was found to be just an empty box? No contents inside.

Post costs

Hi everyone. How you doing? Please could someone help me with this? If I include postage in the price for an item I am selling when it sells am I free to get the label where I like? I am trying to check that E Bay do not take what they think the post...

Posting to a third party

A buyer wants me to send the item to a third party and not include anything to do with eBay ( invoices postage labels etc ).I'm not happy doing this as it could get complicated if the item is lost or damaged in transit.Surely the buyer should check t...

delivery tracking not working threw ebay

hi people can anyone help, iv sold and posted a item using Parcelforce 48 tracked and its been delivered as i can see using the tracking but eBay hasn't registered the delivery and payment is still pending, can anyone tell me where to sort this as i ...

OVERALL TRAFFIC DASHBOARD

Hi all, is everyone having problems when trying to utilise the seller traffic dashboard. Over the last three days there has been no recorded activity, I use this tool to monitor overall activity, and if the activity is organic or promoted. I have als...

We noticed that you’re having some issues ?

QUOTE We noticed that you’re having some issues with your recent orders. We know that problems with orders happen occasionally, but we’re always concerned when we see buyers opening an unusual amount of return requests, claims, or payment disputes.On...

So Simple Delivery is the only option, and it's down due to Royal Mail being Hacked.

Simple Delivery is the only option, and it's down due to Royal Mail being Hacked. So what are ebay doing about it, I cant take items to the post office this morning as I cant access the address, I won't use Evir as they have lost or delayed every ite...

Buyer damaged the item

I sold an item which was delivered to the buyer over a week ago, today he's claimed that the item was delivered damaged and the case it came in was also damaged. I know for a fact that it's not the case. Is there anything I can do ?

Broken Item

I received my order but on opening the package it was broken!

Postage

Hi all Is it just me or is there anyone else doing the same .since the new postage system has been up and running I'm paying double postage on all my memory items. When customers order they pay postage a label is generated by the time they have sent ...

Cannot mark as dispatched or add tracking number

I have a buyer who has ordered two separate items from me and paid for two postage labels. I need to send in one parcel - Usually I would use prepaid simple delivery label on first item and mark the second item as dispatched and add the tracking numb...

Item bought using GSP, stuck at customs due to incorrect tariff code supplied by eBay

Hey all. Thanks in advance for any help. I bought a phone on 13 June (a month and a week ago) from a UK seller using the Global Shipping Program whereby all shipping and customs charges are paid up front (Item cost GBP200, Postage GBP28.17, Import ch...

Paid for an item, then recieved a message saying it was damaged and will no longer be sold

I won bidding on a drone and paid instantly.The seller then messaged me to say, they had noticed damage on the drone and it wouldnt be fair to sell it too me in this condition, which i thought fair enough and thanks for your honesty. They also said t...

Simple Delivery

Are any other sellers experiencing problems with the so called Simple Delivery ? Just had my first experience of using it. Printed out the label fine. But then when they scanned it at the Post Office it wasn’t enough, I don’t even know how much eBay ...

Micro payments

I missed my micro payments how can get them resent

Can't use my acout

I can log in,but can't use my ebay account,it's saying error or invalid topic.What's wrong and what to do.

simple delivery

i didnt really understand the simple deliveryso i bought postage on line for collection as im disabledand now ive realised im paying the postage cost can iget this back

Can’t sell anything

I’ve not sold on here in nearly 10 years and have tried to but got this message back.. You're no longer able to sell on eBay It looks like you haven't met the minimum requirements to sell on eBay, which means you're no longer able sell on the site. Y...

Auction Lost

So Ebay says I just lost an auction which sold at £43 but my maximum bid was £44 ????? God damn it, what is happening Ebay ?

To much money taken

I paid for 1 item but it’s taken 3 times the amount

Global Shipping Programme

I have setup the Global Shipping on my seller account and selected Global Shipping in the item listings. I am based in the UK and using ebay.co.uk When I look at the listing from a machine based in the Netherlands and ask to purchase the item, after ...

Seller reporting damage

I sold an item extremely quickly as it was a good deal. He has declared it damaged and wants a refund. He incorrectly described how it was packaged. He sent a blurred photo in the first message which has been deleted. I have a photo of the package be...

Adding own tracking different to the simple delivery ?

Help the buyer has the item and I have my payment not paid to me

Simple delivery

I have sold an item and the simple delivery (*bleep*) does not cover the cost of postage due to packaging weight. I used to be able to book my postage once I had packed my package and my postage charge covered this. What can I do now?

Does an one know what the seller in the USA has to do to enable me to buy and ship to UK ?

I want to buy several items on Ebay USA but when it comes to buy or make an offer EBAY says seller doesn't ship to the UK even though they are willing to do so ? I never have had this problem in the past with private sellers and I am prepared to pay ...

50 pound voucher missing

I was promised 50 pounds off my next purchase after selling an item 10+ and have since sold 2 items which are above 10 pounds however the coupon seems to have disappeared even though there was a notification saying that I have fulfilled the condition...

Royal mail collection

Royal Mail have an option which allows the local postie to collect parcels, very useful to those of us living in rural areas. They have a small fee for this service. It would be very useful if this option could be added to ebay when RM is the chosen ...

Wrong item sent

I have sent the wrong item to a buyer. What's the best way forward? Any suggestions welcome.

Posting a tube via Post Office

Just created a draft listing for some model railway tracks. I have packed them in a cardboard tube that is 80cm long and meets the diameter size for Royal Mail tube service. But there is no option in the Simple or Custom postage options for this on E...

payments for goods sold

i have sold 9 items but was not aware of new postage rulesso have bought postage on line every has been deliveredbut i cant get payment

Received delayed item after refund issued- how do I pay seller

About 8 weeks ago I ordered an item which seller despatched via Evri. When the item didn't arrive I contacted Evri and, after searching they concluded the item was lost somewhere in their system.Accordingly I communicated this to the seller, who had ...

Evri store refuse to take parcel saying to big

I have been to 4 drop stores none will take my parcel saye to big no room to store. As I could not use custom postage looks like I will have to refund the buyer they are not happy as they really wanted the item, I called and spoke to a bloke he had n...

I need to send a seller my email address for a PayPal refund after 90 day as item has failed

How to send email address to seller for refund

Resolved! Collecting a parcel from Evri collection point

I went to collect my parcel today and the collection point won’t release my parcel without a barcode. I do have an eCP reference number. Should I have a barcode and where do I get this from. The seller said that ‘eBay doesn’t share the actual barcode...

Resolved! buyer refuses to pay customs and pick up the package

hello, i recently sold a large tapestry to Uk, since i am shipping from Eu to Uk the buyer from uk has to pay customs. She refuses to pay, does not answer my messages and telling me that i have to sort this out..?the package is large and waiting in u...

Damaged watch case

I bought a d&G watch when I opened the box the leather case was disgusting all this old white leather stuff came out of box . I want to return it but the buyer isn't interested and said no. The watch was meant to be a present. U can't sell something ...

refund

I ordered a item it was delivered to the wrong address ,they sent them back saying wrong address ,but I have not recived a refund, not they cant find my order

selecting a courier

Good afternoon everybody, I m an artist and used to sell artwork on ebay, but now simple delivery only lets me post item upto 61cm, my artwork is usually bigger then that. It wont let me choose any other postal services or couriers, simple delivery m...

Return Request

Hi all just some advice needed, i purchased some disc brake pads for my vehicle having quoted the registration number, the seller assured me this was the correct item. So made the purchase and the item arrived 14/07/25 so all good. Attempted to fit t...

Can't Filter Item Location by Miles Anymore

As of yesterday, I can no longer filter listings by distance (nearby miles) in the eBay app. The feature still works on the website, but it's missing from the app. I called eBay, and they told me the distance filter has been removed from all versions...

How to take a listing off my sellers account

I have decided to keep the item that was up for sale, how do I take it off please?

Do watchers get a notification of a price drop?

Do watchers get a notification when I revise a listing and drop the price?

Unknown charge of £11 on my bank statement

Just looked at my purchase history - all up to date yet my bank statement today reveals a charge of £11. What should I do ?

Not showing as delivered.

Afternoon all, I send an item tracked signed for, Royal Mail, it never showed up as delivered after 5 days so I contacted the buyer and they were over the moon it had arrived in 2 days and they had to sign for it it’s been 10 days now and still not s...

Return entitlement

I ordered a specific machine to do a special order for a wedding.When the machine arrived it had parts missing, I've waited 3 weeks now and received 1 of the parts, also had to involve ebay, its now too late for me to do the order so I want to return...

Cant mark

I sold an item on the 15th July and they picked it up, it was my first sale and they did not give me a 6 digit code and now I haven’t been paid as I do not know the code to confirm delivery as I didn’t even know this was a thing. In our messages I ha...

Sold a dress. Realised it wasn't as advertised. contacted seller, no word from them.

As above, immediately sent a message to the buyer , giving her the option of cancellation/refund or accept the dress as very dark navy instead of black.she never came back to me but it seems that eBay have taken over and are working with the buyer. W...

Out of pocket because they changed their mind.

I've just had a return initiated because the buyer 'changed their mind'. Now although they're paying for the return postage I'm still out of pocket for the original postage. How can this be right? How can I be losing out through no fault of my own? S...

Evri lost parcel then said they found it and returned it to me but it’s not my parcel.

I refunded the buyer but not sure how I go about getting my money back from Evri

Missing delivery - but who sent it.

A parcel was apparently delivered to me by Evri on 1st July and left in my 'outhouse'. I did not receive the delivery. I do not have an 'outhouse' and I have no knowledge of any purchase that I was expecting.It has taken 3 weeks (from the delivery) t...

Offers and Buyer Protection Fee

Hi Everyone. I have now been given clear details about this subject from Ebay. If the offeree makes an offer of £4.13, Ebay adds the Buyer Protection Fee to that, when the offer is made, which is why the offeree sees an offer of £4.50 and the seller ...

I have seen an picture of the buyer with a feedback left for me , HOW DO I DO that myself ?

Cannot add tracking to a shipped order, is there a current issue on Ebay?

I had issues using the Ebay shipping options on Friday so used RM directly, had confirmation on Monday that the item had arrived but the sller hub is not letting me add tracking or tag the item as shipped, is there a known issue at the moment?Cheers

Feedback number changed to k?

How long has the feedback number alongside the buyers name in search become k? ie 2k...4.8k etc.oneblankcard 100% positive (4.8K) I think people have been chewing the lead in their pencil for too long and it has addled their brain. LEAVE THINGS ALONE...

Returned Item Using Own Postage - Not Refunded

Hi, I returned an item using my own postage. Labels issued by eBay are not accepted in my country being a crown dependancy. The return status is therefore showing not returned or delivered.The tracked return was received by the seller 8 days ago and ...

I haven't received an invoice

Hello, I made a purchase on eBay but I never received an invoice and I cannot contact the seller.I sent an email to ebay@ebay.com but no response.Can someone help me ?

Refund Requested

I sold an item of Korean skincare to a customer, she asked if the item was authentic so I scanned the barcode and sent her a photo saying this was the result when I scanned it, it seemed absolutely right and I had no reason to think it was fraudulent...

Amend listing from collection only to delivery , the package weighs 60kg but cannot amend my listi

My package weighs 60kg but cannot amend my listing beyond 20kg

Simple Delivery setting incorrect postage for small item

I'm trying to list a small 50g item 15x15cm and 4mm thick, this can be posted as a small letter, but for the life of me I can't change the simple delivery option from a 1kg large letter at £2.70.Anybody got any ideas

12 month warranty - no response from seller

I purchased a refurb iPhone in February and the battery has expended to break the case, it also doesn't hold charge and switches off. The seller is ignoring my messages and their website contact details do not work - email bounces back.eBay are impos...

Editing

I require to delete on of my photos but I cannot find the correct link, for instance, when I go into Selling.

Offers

Hello, if I am made an offer of £30 and I accept the offer, will I receive the £30, or will there be fees deducted from this? I am sure in the past I accepted an offer, but was not paid the offer price.

pelvic floor ems chair

Hi, does anyone know what’s gonna happen when you post the item to the buyer but twice tracking number said delivery attempted- no answer.? Thanks

scheduling items ready for the following months free listings. is there a fee to pay?

if i have used all my free listings for the month, but wished to start making a list to be scheduled for the next free listings in the following month do i have to pay a fee for going over? thanks i have looked through the forum and cant find the ans...

Adding my own courier costs to an item I am trying to sell

Hi, hope someone can help?I am trying to sell a bicycle and I want to include my own courier costs for delivery as the ‘Simple Delivery’ option that eBay provides is no use for large items, how can I do this? Thanks in advance

Posting to USA

Someone in the USA has requested/asked/pleaded I let her buy an item and she's happy to cover costs.As ebay have suspended shipping through G.S.P. can I use Evri.If so how do I get a label that reflects a different amount, rather than the bog standar...

Offers and Buyers Protection Fee

Hi does anyone know when you receive an offer for an item that you are selling, whether that offer includes or excludes the Buyers Protection Fee?

Negative feedback due to new postage rules

Has anyone found that now that eBay are doing postage similar to vinted (ie buyer pays direct for the postage they want and we just post as directed and it’s all tracked and dealt with via eBay) that there are issues and eBay aren’t willing to deal w...

How can a buyer or seller manually change the delivery status?

I printed an EVRI delivery note but the EVRI locker kept coming up with issues. I ended up posting myself through DHL which the buyer has confirmed over message as being delivered and he is happy but neither of us can see anywhere how we can override...