Subject: Missing Part in Awning Delivery

[dianaderma]

Subject: Missing Part in Awning Delivery

Dear Customer Service Team,

I have contacted you several times via message and email, and I have also sent you photos regarding the missing part of the awning I purchased. Unfortunately, I have still not received the essential part that connects and covers the two side poles of the awning.

The photos clearly show that the part should have been included, but it was not in the package. This missing piece makes it impossible to use the awning properly.

Additionally, I have found that purchasing this part separately would cost between £20 and £30, which I believe is unfair given that it should have been included in the original delivery.

Please resolve this issue as soon as possible by sending me the missing part.

[**peaseblossom**]

This is a member board.   If you haven't done so already and if it's still within 30 days of the delivery date start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Doesn't match description" and escalate it to eBay after 3 complete working days.

If you've already started that process escalate it using the link on the case or from the email notification as soon as possible.

If it's more than 30 days it's too late to do anything via ebay but contact your payment provider and ask about a refund or chargeback.